Morgan J.

Taylor
39 Irvington Road, Toronto, ON, M@N 2Z2
# 416-222-9876 * mjt@gmail.com


OBJECTIVE: To obtain a position as a Social Service Worker with the CNIB
HIGHLIGHTS OF QUALIFICATIONS
3 years of leadership experience with a strong emphasis on time management and
organizational abilities
More than three years of customer service experience with a strong aptitude for
interpersonal relations and problem solving abilities
Proficient in Microsoft Word, Excel, Outlook, Windows OS, JAWS for Windows 10.0
and Kurzweil1000
Knowledge and experience with Social Services standard practices and the affiliated
Code of Ethics for the industry
EDUCATION
Life Skills Coach Certificate 2011
George Brown College, Toronto ON
Social Service Worker Diploma Program 2011
George Brown College, Toronto ON
safeTALK Certificate 2009
Living Works Inc., Toronto, ON
E-Learning Specialist 2007
George Brown College, Toronto, ON
Microcomputer Applications for Todays Office Environment Certificate 2006
George Brown College, Toronto, ON

RELATED WORK EXPERIENCE
Independent Living Skills Specialist Assistant (Placement) 2011
CNIB, Toronto, ON
Managed high volume inquiry phone line demonstrating great customer service
Conducted a general needs assessment of services and programs ensuring all queries
were answered resulting in increased use of services
Taught Braille, cooking skills, and computers within the Intensive Rehabilitation Training
course in addition to acting as a mentor and providing peer support to participants
Organized and facilitated a seniors group (New Beginnings) at an offsite location (a
retirement home) including coordinating and monitoring all client phone calls, visits and
documenting information in EVRR the CNIB data base system
Performed community outreach at various schools to present on vision loss and the
services offered at the CNIB
Provided tours of the CNIB building to interested parties such as other organizations,
companies and donors/funders


Morgan J. Taylor
# 416-222-9876 * mjt@gmail.com Page 2

Outreach Assistant (Placement) 2010
Evergreen Learning Enrichment Foundation, Toronto, ON
Coordinated/Implemented a community kitchen for new parents allowing them to
gain new skills and to build relationships while expanding their sense of community
Assisted with variety of services aimed towards the new comer youths (12 to 21
years of age) i.e. facilitation of English Conversation Circle and Biz Camp, youth
mentorship, employment skills assistance with a focus on interviewing tips / job fair
preparation, homework assistance, New Volunteer orientation guide
Acted as a call centre representative providing information on services /special events
Peer Support Group Leader (Volunteer) 2007 Present
CNIB, Toronto, ON
Provided peer support to individuals adapting to vision loss
Program Assistant (Summer Volunteer) 2007-2009
Canadian National Institute for the Blind, Toronto, ON
Assisted with the coordination and implementation of a Youth-orientated skills
development program

Administrative Assistant 1998-2005
Aclaim Civil Loss Recovery, Toronto ON
Processed and established viability of Loss Prevention Officers incident reports and
client profiles setup resulting in efficiency of services rendered
Handled a multi-line switchboard system, entered associated data, and coordinated
administrative supports as required
Administered light bookkeeping and accounting duties in addition to assisting with
Human Resources recruitment and staff training

Dispatcher 1996-1998
Aabco Refrigeration and Appliance Services
Processed credit cards, account setup, invoicing, order entry, and inputting clients
orders resulting in increased revenue and services
Liaison with other departments and technicians to ensure customer satisfaction
and proper service standards were met

Administrative Assistant 1996-1998
Bell Mobility
Coordinated records and data in relation to salary, quotas and commission in
conjunction with the maintenance of employees work schedules
Performed accounts receivable and accounts payable accounting duties
Conducted and maintained records of client orders with a focus on corporate accounts
Created weekly and monthly summary reports, spreadsheets, and released orders for
assigned accounts