LORRAINE KERUBO MICHA

P.O. Box 566, Nyamira

Tel: 0704001774
Email: lkerubom@gmail.com
PROFILE SUMMARY

I am holding a Diploma in Adult Education and Community development from the University
of Nairobi of Kenya. I am capable and trained in demonstrating awareness of the development
problems and designing strategies for solving them, carrying out research in adult education,
Identifying training needs in adult education, producing and disseminating adult education
materials and information.

PERSONAL DETAILS

Year of Birth: 7th July 1995 Languages: Fluent in English and Swahili
EDUCATION AND PROFESSIONAL QUALIFICATIONS

2015 – 2018 :Diploma in Adult Education, University of Nairobi

2015 – 2018 : Diploma in Community Health, Zetech University

2010 – 2014 : St Andrews Kaggwa Girls High School, Nyansiongo

2000 – 2009 : Back to Glory Achievers School, Nairobi

KEY SKILLS AND COMPETENCIES ACQUIRED WHILE STUDYING

 Help Open Doors for Others. Acquired skills to allow me to assist others while improving
your community as a whole. 
 An Investment in the Community. willing to take steps toward making the community a
better place now and in the future
 Analytical Skills: Well developed analytical skills, Skillful at processing data/information,
keeping accurate financial records and tabulation.
 Communication: Experienced in monitoring, managing and improving the efficiency of
support services such as admin, Accounts and Finance.
Work Experience

Quality Checker (Softcare Limited Company)2022 August- November)

 Carry out quality assessment measures of all the products ready to be shipped and incoming
raw materials 
 Take a thorough look at the plans, specifications, and blueprints to understand the product
requirements
 Reject all the incoming raw materials that fail to meet quality expectations and report the
issue to the concerned department at the earliest
 Resolving quality-related issues and adhering to deadlines
 Providing training to the quality assurance team
 Design an efficient design protocol that can be used across all domain
 Prepare documentation of the inspection process, which includes detailed reports and
performance records
 Recommend improvement measures to the production process to ensure quality control
standards are met
 Guide the production team about the quality control issues to enhance the quality of the
product
 Monitor customer satisfaction levels
 Monitor the production phase at various levels

Recorder at Shona Company EPZ March 2022 – August 2022

 establishing new records management systems

 developing, maintaining, verifying and evaluating existing systems
 overseeing the switch from paper to electronic record-keeping
 dealing with enquiries and requests for information from both internal and external clients
 ensuring that financial, legal or administrative requirements and regulations are complied with
 ensuring that data is protected
 classifying and indexing records
 destroying or archiving finished data/records
 ensuring that records are easily accessible when needed
 providing training to staff who require access or have responsibility for maintaining records.
Customer Care at Intersurf Internet Company January 2020-October 2020

 Answering questions about a company's products or services.

 Processing orders and transactions.
 Resolving issues and troubleshooting technical problems.
 Delivering information about a company's offerings.
 Providing proactive customer outreach.
 Handling customer complaints.
 Collecting and analyzing customer feedback.
REFEREES

Mr. Zachary Nyansikera

Teacher
St. Patrick Kahawa Secondary
0728 883 099

Mrs Munialo
Lecturer
University of Nairobi
0722 378 796

Hebert Keya
Human Resource Manager
Sunda
0706 374 348
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