Olivier M.

Tshiaba
Data Analyst

otshiaba@gmail.com

SUMMARY
9 years of combined experience in management, sales and merchandising, three of them as
a job coach
Experience in prioritizing effectively to manage multiple tasks under tight deadlines
Microsoft Office
Teamwork oriented
Bilingual: Fluent in English and French (speaking, reading, writing)
EXPERIENCE
Employment Manager and Job Coach: North Eastern Service (NES), Salt Lake City, UT,
June 2013 - Present
Maintained high quality service and achieved excellent results for each particular client
Involved in the decision-making and supervision of seven staff members and evaluation of
clients
Assisted clients in employment setting through NES support employment programs
Day service Manager: North Eastern Service (NES), Salt lake City, UT, May 2011 June
2013
Trained new staff members on departmental procedures, staff/client protocol and policy
Managed logistic by creating various routes to ensure transportation of over 70 clients
across the Salt Lake City Valley on a daily basis
Performance Consultant: Outlook Corporate Consulting, Salt lake City, UT, June 2013
Dec. 2013
Provided training solutions for leadership and sales in order to improve sales performance
Trained customer service representatives on techniques that helped businesses to acquire
and keep satisfied customers
Reinsurance specialist: National Society of Insurances, Kinshasa, DRC, Apr. 2010 June
2010
Compiled data and prepared financial reports relative to insurance benefits
Performed orientations and enrollments of eligible potential clients
Promoted and sold insurance product and services while giving financial advisory and
customer support to clients
Sales and Merchandising: Betty Boutique, Kinshasa, DRC, Jan. 2003 Jan 2005
Prepared and analyzed billing reports on a monthly basis
Wrote reports under the supervision of project managers
Assisted management with process analysis
Dairy Farm manager: Eden farms, Kinshasa, DRC, Apr. 2003 Jul. 2008
Prepared and analyzed weekly forecast with management
Worked closely with management to develop and maintain business performance using
financial reports, dashboards, and analyses.
Proactively anticipated and met customers needs
EDUCATION AND TRAINING
Bachelor of Sciences in Finance, Banking and Insurance Emphasis, October 2010
Protestant University of Congo, Kinshasa, Democratic Republic of Congo