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    This case study examines leadership styles at a courier delivery company. The head of the north zone, Mr. Shiv Kapur, is described as a friendly, people-oriented leader who commands respect and identifies with subordinates, leading to high employee performance, morale, and productivity. The new leader, Mr. De, is short-tempered and sticks strictly to rules, creating a stressful environment where employees feel rigid and unwilling to go above expectations, resulting in low productivity and failures. Suggestions are provided to Mr. De to build relationships, gain confidence, offer benefits, and support employees to improve morale.

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    This case study examines leadership styles at a courier delivery company. The head of the north zone, Mr. Shiv Kapur, is described as a friendly, people-oriented leader who commands respect and identifies with subordinates, leading to high employee performance, morale, and productivity. The new leader, Mr. De, is short-tempered and sticks strictly to rules, creating a stressful environment where employees feel rigid and unwilling to go above expectations, resulting in low productivity and failures. Suggestions are provided to Mr. De to build relationships, gain confidence, offer benefits, and support employees to improve morale.

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    23 views9 pages

    Presentation 1

    Uploaded by

    nirupamadiga
    This case study examines leadership styles at a courier delivery company. The head of the north zone, Mr. Shiv Kapur, is described as a friendly, people-oriented leader who commands respect and identifies with subordinates, leading to high employee performance, morale, and productivity. The new leader, Mr. De, is short-tempered and sticks strictly to rules, creating a stressful environment where employees feel rigid and unwilling to go above expectations, resulting in low productivity and failures. Suggestions are provided to Mr. De to build relationships, gain confidence, offer benefits, and support employees to improve morale.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    of 9

    Human Resource

    Management
    Case Study
    Quick post courier service
    company
    ► Established: Since 10
    years
    ► Head quarters: New Delhi
    ► Number of employees: 200
    ► Head of the North Zone: Mr. Shiv
    Kapur
    Mr. Kapur: Leadership
    qualities
    ► Friendly leader
    ► People-oriented and task-oriented
    ► Commands attention, respect, trust and confidence
    ► Has concern regarding the needs of his group
    ► Is sensitive to the task, people and environment
    ► Accepts flexibility during work hours
    ► Identifies himself with his subordinates
    ► Has the ability and skill to manage the team
    Influence of leader on team
    ► Employees perform effectively
    ► Increase in work- efficiency and morale
    of the employees
    ► Atmosphere of respect for the human
    relations
    ► A spirit of tolerance and a desire to
    make adjustments
    ► High productivity
    New leader – Mr. De
    ► Nice but short-tempered
    ► Particular about working time
    ► Sticks to routine
    ► Expects subordinates to follow his
    orders
    Outcome
    ► Stressful work atmosphere
    ► Employees became rigid and followed
    the rules
    ► Not ready to work beyond what they
    are expected to do
    ► Low Productivity
    ► Administrative failure
    Suggestions to Mr.De
    ► Build interpersonal relationship
    ► Develop rapport with team members
    ► Gain their confidence
    ► Offer additional benefits
    ► Support members in case of crisis
    ► Provide good infrastructure
    Employee Morale
    ► Assess attitudes and job satisfaction
    ► Conduct interviews
    ► Have one-to-one discussions
    ► Company records and reports
    ► Morale surveys
    Thank You

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