Professional Documents
Culture Documents
Employee Grievances and Discipline
Employee Grievances and Discipline
EXCEL BOOKS
Chapter
22
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ANNOTATED OUTLINE
INTRODUCTION
When an employee feels that something is unfair in the organisation, he is said to have a grievance. To be precise, grievances have certain common features;
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EMPLOYEE GRIEVANCES
Causes Economic Work environment Supervision Work group
Miscellaneous
Effects If grievances are not identified and redressed properly, they may adversely affect the workers, managers and the organisation.
Production
Employees Managers
Employee Grievances And Discipline
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Grievance Procedure
It is a formal channel of communication used to resolve grievances. Having a formal grievance procedure has its own advantages. Workers get a wonderful opportunity to ventilate their feelings. Management can go back to the roots of a problem quickly. Supervisors, too, have to fall in line and listen to workers complaints more seriously. A fair redressal mechanism would boost the morale of all employees greatly.
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Simplicity
Promptness Training Follow up
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Grievance Procedure
Guidelines for handling grievances
Treat each case as important and get the grievance in writing Talk to the employee directly Discuss in a private place Handle each case within a time frame Examine company provisions in each case Get all relevant facts
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Discipline
In a restricted sense, it is the act of imposing penalties for wrong behaviour (negative); broadly speaking, it is a condition of orderliness, where employees willingly practice self control and respect organisational rules and codes of conduct (positive). The differences between the two sides of the same coin could be expressed thus:
Conflict Supervision
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Discipline
Some of the common disciplinary problems confronted by organisations include the following
Dishonesty and related problems Theft, unsafe acts Falsifying employment application Wilfully damaging factory assets Falsifying work records
Performance related problems Failure to complete assigned work Producing substandard products Failure to meet production norms
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Discipline
Causes of Indiscipline Absence of effective leadership Unfair management practices Communication barriers Non-uniform disciplinary action
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Does this violation warrant disciplinary action? Ye s Does this violation warrant more than an oral warning? Ye s Does this violation warrant more than a written warning? Ye s Does this violation warrant more than a suspension? Ye s T ermination
No
No disciplinary action
No
Oral warning
No
Written w arning
No Suspension
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Dismissal
Discharge Suspension Demotion to a lower grade
Withholding of increments
Imposing fines Issuing a warning Initiating follow up action.
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Impersonal discipline
Reasonable penalty Follow up