F 8.4.2/1 Questionnaire Company: Please evaluate the fulfillment of your expectations. 1.

How satisfied are you with the availability of our staff? 1. very unsatisfied 2. Unsatisfied 3. Partially satisfied 4. Satisfied 5. very satisfied

2.How satisfied are you with the cooperation with the management of AD Strumic o !ole? 1. very unsatisfied 2. Unsatisfied 3. Partially satisfied 4. Satisfied 5. very satisfied

".Are you satisfied with the fulfillment of the additional re#uirements you re#uest from us? 1. very unsatisfied 2. Unsatisfied 3. Partially satisfied 4. Satisfied 5. very satisfied

$. Do we timely reali%e the agreed services? YES NO

&. Does the AD Strumic o !ole's staff reali%e your urgent re#uests? YES NO

(. Are your complaints accepted and resolved by the employees of AD Strumic o !ole? YES NO

).Are you going to use the goods and services of AD Strumic o !ole in the future? YES NO

*our recommendation for improvement+,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, Evaluated by: Responsible person: Seal ate:!".#!.!$#"

izdanie 1 2013/04/01 1/2

1/1

F 8.4.2/1 %&'N( YO) *OR YO)R COOPER'%+ON,

izdanie 1 2013/04/01 2/2

1/1