Attending and

Listening Skills.
Ways To
Treat
Children
Early Sign Of
Hospitality
Welcome the
children warmly
at the door of
the counseling
room
Make sure the
children feel
comfortable
at their
provided seat.
(Face the other Squarely) Pandang terus
ke arah kanak-kanak
(Head nods) Anggukan kepala
(Adopt an Open Posture) Kedudukan
badan yg terbuka
(Verbal following) Pengesanan secara
verbal
(Speech) Percakapan
(Lean toward the other) condong badan
ke depan
(Make eye contact) Kontek mata
(Be relatively relaxed) Berada dalam
keadaan relaks
E
L
E
R
O
V
S
H
Ways to
Listen
Actively
Silence is golden.
Dont ever
interrupt the
childrens talking.
Counselor needs to
listen attentively and
alert to the
childrens problems.
Listen to the children
with empathy and
accept them
positively without
any conditions.
Counselor needs to
listen and collect
input from the
children before
giving any
information.
Understand
the children
Not being
judgemental
Use the
silence
Give full
attention
TIPS ON IMPROVING ACTIVE LISTENING
SKILL
Basic Listening Skills
Open question
- Usually starts with What,
How, Why, Where
- To provide self-exposure to the
pupils

Cloze question
- Starts with Is it, Have you,
etc
- Intended to gain information
and provide focus on the
discussion.
Paraphrase
- It used after the session after counselling
sessions last for a period of time.
- Guidance teacher provides a restatement
based on the statement from the pupils

Client: I am going to aerobic class after
work. It helps me to manage the stress
during the working hours.
Guidance Teacher: So, it seems that
aerobic exercises could help you to
release your stress.
Emotional Reflection
- Reflect the feeling or emotion behind the
story told by the children.
- Guidance teacher shows empathy towards
the pupils problem
Client: Meera always talked bad about me to my
classmates. She said that, I copy her homework, I
cheated during the test,
Guidance teacher: So, what she did really make you
mad right?
- It is very important for the guidance
teacher to use appropriate and right words
to reflect the clients feelings.
- Making the pupils to
keep talking without
distracting the flow of
their thought.
- Examples: Yes. ,
Hmmm.. , and many
more.
Minimal
Impulse
-
- When the guidance teacher is not clear of
what been said by the pupils, she/he should
ask for clarification.
- This might happen because of the clients
slow voice or unclear utterances.
- By asking clarification, it gives out the
message that the guidance teacher is really
interested in the clients problems.
I am not really understand. Can you
explain? or Can you talk about it again? I
am not very clear.

Ask for
clarification
Making Conclusion
Concluding what has been discussed with the
pupils.
To identify the issues or factors that cause the
pupils problems.
Check Perception
Following the conclusion made before.
To decide the future issues to focused on.
Advanced Listening Skills
Structuring
- Able to explain about counselling including the
guidance teachers role and pupils role.
- Thus, motivate pupils to be actively involved
in the session.

Enquiring
- Gaining the specific information from the
pupils