Computer Hardware Servicing NCII

COMPETENCY-BASED
CURRICULUM
Sector:
INFORMATION AND COMMUNICATION TECHNOLOGY
Qualification:
COMPUTER HARDWARE SERVICING NC II
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY
East Service Road, South Superhighway, Taguig City, Metro Manila
Article I.
TABLE OF CONTENTS
Page
A...CORSE !ESI"#...................................................................................$%&
'. MO!(ES O) I#STRCTIO#.............................................................*%+,
'ASIC COMPETE#CIES.........................................................................*
o Participating in wor-place co..unication ///////.......+%$0
o 1or-ing in a tea. environ.ent //////.........................$$%$,
o Practicing career pro2essionalis. ./////.......................$3%$+
o Practicing occupational health and sa2ety procedures ............$4%55
COMMO# COMPETE#CIES.............................................................5,
o Applying 6uality standards //////////////. . .53%
5+
o Per2or.ing co.puter operations..........................................54%,3
o Per2or.ing .ensuration and calculation..............................,&%,4
o Preparing and interpreting technical drawing.......................,7%35
o sing hand tools...................................................................3,%3+
o Ter.inating and connecting electrical wiring and electronics
circuit co.ponent.................................................................34%&5
CORE COMPETE#CIES........................................................................&,
o Installing co.puter syste.s and networ-s ..............................&3%&4
o !iagnosing and trou8leshooting co.puter syste. .................&7%*,
o Con2iguring co.puter syste.s and networ-s..........................*3%*+
o Maintaining co.puter syste.s and networ-s ........................*4%+,
COURSE DESIGN
Course Title 9 COMPUTER HARDWARE SERVICING NCII
#o.inal !uration 9 392 hours
Course !escription 9
This course is designed to develop -nowledge, s-ills, and attitudes o2 a Co.puter
Service Technician in accordance with industry standards. It covers 8asic and co..on
co.petencies such as installing, .aintaining, con2iguring, and diagnosing co.puter
syste.s and networ-s.

Entry Re6uire.ents9
Candidate:trainee .ust posses the 2ollowing 6uali2ications, .ust 8e9
A8le to co..unicate 8oth oral and written
Physically and .entally 2it.
1ith good .oral character.
Can per2or. 8asic .athe.atical and logical co.putations.
Analytical and logical thin-ing
C'C Co.puter ;ardware Servicing #C II % $ %
COURSE STRUCTURE:
BASIC COMPETENCIES
!" hours#
U$%&s o'
Co()*&*$+,
Mo-u.* T%&.* L*/r$%$0 Ou&+o(*s
No(%$/.
Dur/&%o$
$. Participate in
wor-place
co..unication
$.$ Participating in
wor-place
co..unication
$.$.$ O8tain and convey wor-place
in2or.ation
$.$.5 Co.plete relevant wor-%
related docu.ent
$.$., Participate in wor-place
.eeting and discussion
3 hours
5. 1or- in a tea.
environ.ent
5.$ 1or-ing in a
tea.
environ.ent
5.$.$ !escri8e and identi2y tea.
role and responsi8ility
5.$.5 !escri8e wor- as a tea.
.e.8er
3 hours
,. Practice career
pro2essionalis.
,.$ Practicing
career
pro2essionalis
.
,.$.$ Integrate personal o8<ectives
with organi=ational goals.
,.$.5 Set and .eet wor- priorities.
,.$., Maintain pro2essional growth
and develop.ent.
& hours
3. Practice
occupational
health and
sa2ety
procedures
3.$ Practicing
occupational
health and
sa2ety
procedure
3.$.$ Identi2y ha=ards and ris-s.
3.$.5 Evaluate ha=ards and ris-s.
3.$., Control ha=ards and ris-s.
3.$.3 Maintain occupational health
and sa2ety awareness.
& hours
% 5 % C'C Co.puter ;ardware Servicing #C II
COMMON COMPETENCIES
12 hours#
U$%&s o'
Co()*&*$+,
Mo-u.* T%&.* L*/r$%$0 Ou&+o(*s
No(%$/.
Dur/&%o$
$. Apply 6uality
standards
$.$Applying 6uality
standards
$.$.$ Assess 6uality o2 received
.aterials
$.$.5 Assess own wor-
$.$., Engage in 6uality
i.prove.ent
7 hours
5. Per2or.
co.puter
operations
5.$ Per2or.ing
co.puter
operations
5.$.$ Plan and prepare 2or tas-s
to 8e underta-en
5.$.5 Input data into co.puter
5.$., Access in2or.ation using
co.puter
5.$.3 Produce output:datd using
co.puter syste.
5.$.& se 8asic 2unctions o2 a
we8 8rowser to locate
in2or.ation
5.$.* Maintain co.puter
e6uip.ent and syste.s
7 hours
,. Per2or.
.ensuration
and calculation
,.$ Per2or.ing
.ensuration
and calculation
,.$.$ Select .easuring
instru.ents
,.$.5 Carry out .easure.ents
and calculation
,.$., Maintain .easuring
instru.ents
7 hours
3. Prepare and
interpret
technical
drawing
3.$ Preparing and
interpreting
technical
drawing
3.$.$ Identi2y di22erent -inds o2
technical drawings
3.$.5 Interpret technical drawing
3.$., Prepare:.a-e changes on
electrical:electronic
sche.atics and drawings
7 hours
&. se hand tools &.$ sing hand
tools
&.$.$ Plan and prepare 2or tas-s
to 8e underta-en
&.$.5 Prepare hand tools
&.$., se appropriate hand tools
and test e6uip.ent
&.$.3 Maintain hand tools
7 hours
*. Ter.inate and
connect
electrical wiring
and electronics
circuit
*.$ Ter.inating
and connect
electrical wiring
and electronics
circuit
*.$.$ Plan and prepare 2or
ter.ination:connection o2
electrical wiring:electronics
circuits
*.$.5 Ter.inate:connect
wiring:electronic circuits
*.$., Test
ter.ination:connections o2
electrical wiring:electronics
circuits
7 hours
C'C Co.puter ;ardware Servicing #C II % , %
CORE COMPETENCIES
323 hours#
U$%&s o'
Co()*&*$+,
Mo-u.* T%&.* L*/r$%$0 Ou&+o(*s
No(%$/.
Dur/&%o$
$. Install
co.puter
syste.s and
networ-s
$.$ Installing
co.puter
syste.s and
networ-s
$.$.$ Plan and prepare 2or
installation
$.$.5 Install e6uip.ent:device
syste.
$.$., Conduct test
*0 hours
5. !iagnose and
trou8leshoot
co.puter
syste.s
5.$ !iagnosing and
trou8le shooting
co.puter
syste.s
5.$.$ Plan and prepare 2or
diagnosis o2 2aults o2
co.puter syste.s
5.$.5 !iagnose 2aults o2 co.puter
syste.s
5.$., Repair de2ects in co.puter
syste.s and networ-s
5.$.3 Test syste.s and networ-s
$00
hours
,. Con2igure
co.puter
syste.s and
networ-s
,.$ Con2iguring
co.puter
syste.s and
networ-s
,.$.$ Plan and prepare 2or
con2iguration
,.$.5 Con2igure co.puter
,.$., Inspect and test con2igured
co.puter syste.s and
networ-s
$00
hours
3. Maintain
co.puter
syste.s and
networ-s
3.$ Maintaining
co.puter
syste.s and
networ-s
3.$.$ Plan and prepare 2or the
.aintenance o2 co.puter
3.$.5 Maintain co.puter syste.s
3.$., Maintain networ- syste.s
3.$.3 Inspect and test
con2igured:repaired
co.puter syste. and
networ-s
*0 hours
RESORCES
Too.s E4u%)(*$& M/&*r%/.s
Operating Syste.
Application progra.
Co.ponents : !ividers
Oscilloscope
Rulers
T%s6uare
Calculator
Multi%tester
Soldering gun
Pliers
Cutters
Screw drivers
"oggles
"loves
Protractor
Steel rule
(A# tester
tility so2twares
Anti%static wrist wrap
Mas-s
Cri.ping tools
)lashlights
Sharp pointed twee=ers
Mirror >inspection?
Soldering gun
;u8s:switches
C!ROMs
Mode.:router
Printers
;u8s
Server
Peripherals
!es-top Co.puters
TP Cat. & ca8les
TP Cat., ca8les
R@ 3& .odular plug
(earning Manuals
1or- Instruction
;and%outs
'oard .ar-er
1hite 8oard
Sche.atic diagra.s
Charts
'loc- diagra.s
(ayout plans
(ocation Plans
Instru.entation
diagra.s
(oop diagra.s
Syste. Control
diagra.s
!rawing 8oards
C'C Co.puter ;ardware Servicing #C II % & %
ASSESSME#T MET;O!S9
;ands on
!irect o8servation
Practical de.onstration
Oral and written eAa.
CORSE !E(IBERC9
(ecture%de.onstration
Sel2%paced instruction
"roup discussion
TRAI#ERDS EA(I)ICTIO# >TE II?
Must 8e a holder o2 Co.puter ;ardware Servicing #CIII or e6uivalent availa8le
6uali2ication
Must have co.pleted Training MET;O!O(O"IES II >TM II?
Must 8e physically and .entally 2it
FMust have at least 5 years relevant <o8:industry eAperience
% * % C'C Co.puter ;ardware Servicing #C II
MODULES OF INSTRUCTION
BASIC COMPETENCIES
'ASIC COMPETE#CC 9 COMMUNICATIONS

#IT O) COMPETE#CC 9 PARTICIPATE IN WOR5PLACE COMMUNICATION
MO!(E TIT(E 9 PARTICIPATING IN WOR5PLACE COMMUNICATION

MO!(E !ESCRIPTOR 9 This .odule covers the -nowledge, s-ills and attitudes
re6uired to o8tain, interpret and convey in2or.ation in
response to wor-place re6uire.ents.
S""ESTE! !RATIO# 9 3 hours
EA(I)ICATIO# (EBE( 9 #C II

PREREEISITE 9 Receive and Respond to 1or-place Co..unication >#C I?

SMMARC O) (EAR#I#" OTCOMES9

pon co.pletion o2 this .odule the students:trainees .ust 8e a8le to9

(O$. O8tain and convey wor-place in2or.ation

(O5. Co.plete relevant wor- related docu.ents.

(O,. Participate in wor-place .eeting and discussion.
C'C Co.puter ;ardware Servicing #C II % 4 %
LO!6 OBTAIN AND CONVEY WOR5PLACE INFORMATION

ASSESSME#T CRITERIA9

$. Speci2ic relevant in2or.ation is accessed 2ro. appropriate sources.
5. E22ective 6uestioning, active listening and spea-ing s-ills are used to gather and
convey in2or.ation.
,. Appropriate .ediu. is used to trans2er in2or.ation and ideas.
3. Appropriate non%ver8al co..unication is used.
&. Appropriate lines o2 co..unication with superiors and colleagues are identi2ied
and 2ollowed.
*. !e2ined wor-place procedures 2or the location and storage o2 in2or.ation are
used.
+. Personal interaction is carried out clearly and concisely.

CO#TE#TS9

Parts o2 speech
Sentence construction
E22ective co..unication

CO#!ITIO#S9

The students:trainees .ust 8e provided with the 2ollowing9

1riting .aterials >pen G paper?
Re2erences >8oo-s?
Manuals

MET;O!O(O"IES9

"roup discussion
Interaction
(ecture
Reportorial

ASSESSME#T MET;O!S9

1ritten test
Practical:per2or.ance test
Interview
L326 COMPLETE RELEVANT WOR5 RELATED DOCUMENTS

$. Ranges o2 2or.s relating to conditions o2 e.ploy.ent are co.pleted accurately
and legi8ly.
5. 1or-place data is recorded on standard wor-place 2or.s and docu.ents.
,. 'asic .athe.atical processes are used 2or routine calculations.
3. Errors in recording in2or.ation on 2or.s: docu.ents are identi2ied and recti2ied.
&. Reporting re6uire.ents to superior are co.pleted according to enterprise
guidelines.

CO#TE#TS9

'asic .athe.atics
Technical writing
Types o2 2or.s

CO#!ITIO#S9


Paper
Pencils:8all pen
Re2erence 8oo-s
Manuals

MET;O!O(O"IES9

"roup discussion
Interaction
(ecture

ASSESSME#T MET;O!S9

1ritten test
Interview
% $0 % C'C Co.puter ;ardware Servicing #C II
LO36 PARTICIPATE IN WOR5PLACE MEETINGS AND DISCUSSIONS


$. Tea. .eetings are attended on ti.e.
5. Own opinions are clearly eApressed and those o2 others are listened to without
interruption.
,. Meeting inputs are consistent with the .eeting purpose and esta8lished
protocols.
3. 1or-place interaction are conducted in a courteous .anner appropriate to
cultural 8ac-ground and authority in the enterprise procedures.
&. Euestions a8out si.ple routine wor-place procedures and .atters concerning
conditions o2 e.ploy.ent are as-ed and responded.
*. Meeting outco.es are interpreted and i.ple.ented.

CO#TE#TS9

Sentence construction
Technical writing
Recording in2or.ation

CO#!ITIO#S9


Paper
Pencils:8all pen
Re2erences >8oo-s?
Manuals

MET;O!O(O"IES9

"roup discussions
Interaction
(ecture

ASSESSME#T MET;O!S9

1ritten test
Interview
C'C Co.puter ;ardware Servicing #C II % $$ %
#IT O) COMPETE#CC 9 WOR5 IN A TEAM ENVIRONMENT
MO!(E TIT(E 9 WOR5ING IN A TEAM ENVIRONMENT

MO!(E !ESCRIPTOR 9 This .odule covers the -nowledge, s-ills, and attitudes
re6uired to relate in a wor- 8ased environ.ent.
S""ESTE! !RATIO# 9 3 hours



(O$. !escri8e and identi2y tea. role and responsi8ility in a tea..

(O5. !escri8e wor- as a tea. .e.8er.
LO!6 DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM


$. Role and o8<ective o2 the tea. is identi2ied.
5. Tea. para.eters, relationships and responsi8ilities are identi2ied.
,. Individual role and responsi8ilities within tea. environ.ent are identi2ied.
3. Roles and responsi8ilities o2 other tea. .e.8ers are identi2ied and recogni=ed.
&. Reporting relationships within tea. and eAternal to tea. are identi2ied.
CO#TE#TS9
Tea. role.
Relationship and responsi8ilities
Role and responsi8ilities with tea. environ.ent.
Relationship within a tea..

CO#!ITIO#S9


Standard operating procedure >SOP? o2 wor-place
@o8 procedures
Client:supplier instructions
Euality standards
Organi=ational or eAternal personnel

MET;O!O(O"IES9

"roup discussion:interaction
Case studies
Si.ulation
ASSESSME#T MET;O!S9

1ritten test
O8servation
Si.ulation
Role playing
C'C Co.puter ;ardware Servicing #C II % $, %
LO26 DESCRIBE WOR5 AS A TEAM MEMBER


$. Appropriate 2or.s o2 co..unication and interactions are underta-en.
5. Appropriate contri8utions to co.ple.ent tea. activities and o8<ectives were
.ade.
,. Reporting using standard operating procedures 2ollowed.
3. !evelop.ent o2 tea. wor- plans 8ased 2ro. role tea. were contri8uted.

CO#TE#TS9
Co..unication process
Tea. structure:tea. roles
"roup planning and decision .a-ing

CO#!ITIO#S9


SOP o2 wor-place
@o8 procedures
Organi=ation or eAternal personnel

MET;O!O(O"IES9

"roup discussion:interaction
Case studies
Si.ulation
ASSESSME#T MET;O!S9

O8servation o2 wor- activities
O8servation through si.ulation or role play
Case studies and scenarios.
#IT O) COMPETE#CC 9 PRACTICE CAREER PROFESSIONALISM
MO!(E TIT(E 9 PRACTICING CAREER PROFESSIONALISM

MO!(E !ESCRIPTOR 9 This .odule covers the -nowledge, s-ills and attitudes in
pro.oting career growth and advance.ent, speci2ically to
integrate personal o8<ectives with organi=ational goals set
and .eet wor- priorities and .aintain pro2essional growth
and develop.ent.

#OMI#A( !RATIO# 9 & hours




(O$. Integrate personal o8<ectives with organi=ational goals
(O5. Set and .eet wor- priorities

(O,. Maintain pro2essional growth and develop.ent
C'C Co.puter ;ardware Servicing #C II % $& %
LO!6 INTEGRATE PERSONAL OB7ECTIVES WITH ORGANI8ATIONAL GOALS

$. Personal growth and wor- plans towards i.proving the 6uali2ications set 2or
pro2essionalis. are evident.
5. Intra and interpersonal relationship in the course o2 .anaging onesel2 8ased on
per2or.ance evaluation is .aintained.
,. Co..it.ent to the organi=ation and its goal is de.onstrated in the per2or.ance
o2 duties.
3. Practice o2 appropriate personal hygiene is o8served.
&. @o8 targets within -ey result areas are attained.
CO#TE#TS9

Personal develop.ent%social aspects9 intra and interpersonal develop.ent
Organi=ational goals
Personal hygiene and practices
Code o2 ethics
CO#!ITIO#S9
The students: trainees .ust 8e provided with the 2ollowing9

1or-place
Code o2 ethics
Organi=ational goals
;and outs and Personal develop.ent%social aspects
C!Ds, B;S tapes, transparencies

MET;O!O(O"IES9

Interactive %lecture
Si.ulation
!e.onstration
Sel2 paced instruction

ASSESSME#T MET;O!S9

Role play
Interview
1ritten eAa.ination
% $* % C'C Co.puter ;ardware Servicing #C II
LO26 SET AND MEET WOR5 PRIORITIES


$. Co.peting de.ands to achieve personal, tea. and organi=ational goals and
o8<ectives are prioriti=ed.
5. Resources are utili=ed e22iciently and e22ectively to .anage wor- priorities and
co..it.ents.
,. Practices and econo.ic use and .aintenance o2 e6uip.ent and 2acilities are
2ollowed as per esta8lished procedures.
3. @o8 targets within -ey result areas are attained.

CO#TE#TS9

Organi=ational -ey result areas >HRA?
1or- values and ethical standards
Co.pany policies on the use and .aintenance o2 e6uip.ent

CO#!ITIO#S9
The students: trainees .ust 8e provided with the 2ollowing

;and outs on
% Organi=ational HRA
% 1or- values and ethics
% Co.pany policies and standards
% Sa.ple <o8 targets
(earning guides

MET;O!O(O"IES9

Interactive lecture
"roup discussion
Structured activity
!e.onstration

ASSESSME#T MET;O!S9

Role play
Interview
1ritten eAa.ination

C'C Co.puter ;ardware Servicing #C II % $+ %
LO36 MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT
$. Training and career opportunities relevant to the <o8 re6uire.ents are identi2ied
and availed.
5. (icenses and:or certi2ications according to the re6uire.ents o2 the 6uali2ications
are ac6uired and .aintained
,. )unda.ental rights at wor- including gender sensitivity are .ani2ested: o8served
3. Training and career opportunities 8ased on the re6uire.ents o2 industry are
co.pleted and updated.

CO#TE#TS9

Euali2ication standards
"ender and develop.ent >"A!? sensitivity
Pro2essionalis. in the wor-place
(ist o2 pro2essional licenses

CO#!ITIO#S9
The students:trainees .ust 8e provided with the 2ollowing

Euality standards
"A! handouts
C!Ds, B;S tapes on pro2essionalis. in the wor-place
Pro2essional licenses sa.ples

MET;O!O(O"IES9

Interactive lecture
)il. viewing
Role play:si.ulation
"roup discussion

ASSESSME#T MET;O!S9

!e.onstration
Interview
1ritten eAa.ination
Port2olio assess.ent
#IT O) COMPETE#CC 9 PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
MO!(E TIT(E 9 PRACTICING OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
MO!(E !ESCRIPTOR 9 This .odule covers the -nowledge, s-ills and attitudes
re6uired to co.ply with the regulatory and organi=ational
re6uire.ents 2or occupational health and sa2ety such as
identi2ying, evaluating and .aintaining occupational health
and sa2ety >O;S? awareness.
#OMI#A( !RATIO# 9 & hours


(O$. Identity ha=ards and ris-s

(O5. Evaluate ha=ards and ris-s

(O,. Control ha=ards and ris-s
(O3. Maintain occupational health and sa2ety awareness
C'C Co.puter ;ardware Servicing #C II % $7 %
LO!6 IDENTIFY HA8ARDS AND RIS5S

$. 1or-place ha=ards and ris-s are identi2ied and clearly eAplained.
5. ;a=ards:ris-s and its corresponding indicators are identi2ied in with the co.pany
procedures.
,. Contingency .easures are recogni=ed and esta8lished in accordance with
organi=ational procedures.

CO#TE#TS9

;a=ards and ris-s identi2ication and control
Organi=ational sa2ety and health protocol
Threshold li.it value >T(B?
O;S indicators

CO#!ITIO#S9

1or-place
Personal protective e6uip.ent >PPE?
(earning guides
;and%outs
% Organi=ational sa2ety and health protocol
% O;S indicators
% Threshold li.it value
% ;a=ards:ris- identi2ication and control

MET;O!O(O"IES9

Interactive %lecture
Si.ulation
Sy.posiu.
"roup dyna.ics

ASSESSME#T MET;O!S9
Situation analysis
Interview
Practical eAa.ination
1ritten eAa.ination
LO26 EVALUATE HA8ARDS AND RIS5S

$. Ter.s o2 .aAi.u. tolera8le li.its are identi2ied 8ased on threshold li.it values
>T(B?
5. E22ects o2 ha=ards are deter.ined.
,. O;S issues and concerns are identi2ied in accordance with wor-place
re6uire.ents and relevant wor-place O;S legislation.

CO#TE#TS9

T(B ta8le
Philippine O;S standards
E22ects o2 ha=ards in the wor-place
Ergono.ics
ECC Regulations

CO#!ITIO#S9

;and outs on
% Philippine O;S standards
% E22ects o2 ha=ards in the wor-place
% Ergono.ics
% ECC regulations
T(B ta8le

MET;O!O(O"IES9

Interactive lecture
Situation analysis
Sy.posiu.
)il. viewing
"roup dyna.ics

ASSESSME#T MET;O!S9

Interview
1ritten eAa.ination
Si.ulation
C'C Co.puter ;ardware Servicing #C II % 5$ %
LO36 CONTROL HA8ARDS AND RIS5S

$. O;S procedures 2or controlling ha=ards and ris- are strictly 2ollowed.
5. Procedures in dealing with wor-place accidents, 2ire and e.ergencies are
2ollowed in accordance with the organi=ationDs O;S policies.
,. Personal protective e6uip.ent >PPE? is correctly used in accordance with
organi=ationDs O;S procedures and practices.
3. Procedures in providing appropriate assistance in the event o2 wor-place
e.ergencies are identi2ied in line with the esta8lished organi=ational protocol.

CO#TE#TS9

Sa2ety regulations
% Clean air act
% Electrical and 2ire sa2ety code
% 1aste .anage.ent
% !isaster preparedness and .anage.ent
Contingency .easures and procedures

CO#!ITIO#S9

;and outs on
% Sa2ety Regulations
% Clean air act
% Electrical and 2ire sa2ety code
% 1aste .anage.ent
% !isaster preparedness and .anage.ent
% Contingency .easures and procedures
O;S personal records
PPE

MET;O!O(O"IES9

Interactive lecture
Sy.posiu.
)il. viewing
"roup dyna.ics

ASSESSME#T MET;O!S9

1ritten eAa.ination
Interview
Case:situation analysis
Si.ulation
LO26 MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS

$. Procedures in e.ergency related drill are strictly 2ollowed in line with the
esta8lished organi=ation guidelines and procedures.
5. O;S personal records are 2illed up in accordance with wor-place re6uire.ents.
,. PPE are .aintained in line with organi=ation guidelines and procedures.

CO#TE#TS9

Operational health and sa2ety procedure, practices and regulations
E.ergency%related drills and training

CO#!ITIO#S9

1or-place
PPE
O;S personal records
;ealth record

MET;O!O(O"IES9

Interactive lecture
Si.ulation
Sy.posiu.
)il. viewing
"roup dyna.ics

ASSESSME#T MET;O!S9

!e.onstration
Interview
1ritten eAa.ination
Port2olio assess.ent
C'C Co.puter ;ardware Servicing #C II % 5, %
COMMON COMPETENCIES
#IT O) COMPETE#CC 9 APPLY 9UALITY STANDARDS
MO!(E TIT(E 9 APPLYING 9UALITY STANDARDS
MO!(E !ESCRIPTIO# 9 This .odule covers the -nowledge, s-ills, attitudes and
values needed to apply 6uality standards in the wor-place.
The unit also includes the application o2 relevant sa2ety
procedures and regulations, organi=ation procedures and
custo.er re6uire.ents.
#OMI#A( !RATIO# 9 7 hours
(O$. Assess 6uality o2 received .aterials
(O5. Assess own wor-
(O,. Engage in 6uality i.prove.ent
% 5& % C'C Co.puter ;ardware Servicing #C II
LO!6 ASSESS 9UALITY OF RECEIVED MATERIALS
$. 1or- instruction o8tained and wor- carried out in accordance with standard
operating procedures.
5. Received .aterials chec-ed against wor-place standards and speci2ications.
,. )aulty .aterials related to wor- are identi2ied and isolated
3. )aults and any identi2ied causes recorded and or reported to the supervisor
concerned in accordance with wor-place procedures
&. )aulty .aterials are replaced in accordance with wor-place procedures
CO#TE#TS9
Reading s-ills re6uired to interpret wor- instruction
1or-place standards and speci2ications
Procedures in o8taining and carrying out wor- instructions
Euality chec-ing procedures
)ault identi2ication and reporting
Sa2ety and environ.ental aspects o2 production process
Carry out wor- in accordance with policies and procedures
CO#!ITIO#S9
1or- instructions
Manuals >operation .anual o2 the co.pany:.anu2acturerDs instruction:service
.anual?
Co.pany:wor-place standards and speci2ications
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
% 5* % C'C Co.puter ;ardware Servicing #C II
LO26 ASSESS OWN WOR5
$. !ocu.entation relative to 6uality within the co.pany identi2ied and used
5. Co.pleted wor- chec-ed against wor-place standards and speci2ications
,. Errors are identi2ied and isolated
3. In2or.ation on the 6uality and other indicators o2 production procedures recorded
in accordance with wor-place procedures
&. In cases o2 deviation 2ro. speci2ic 6uality standards, causes docu.ented and
reported in accordance with the wor-placeDs standard operating procedures.
CO#TE#TS9
Co..unication s-ills needed to interpret and apply de2ined wor- procedures
Identi2ying errors >deviation 2ro. custo.er and or organi=ation re6uire.ents?
CO#!ITIO#S9
Organi=ation wor- procedures
Manu2acturerDs Instruction Manual
Custo.er re6uire.ents
Other 2or.s
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % 5+ %
LO36 ENGAGE IN 9UALITY IMPROVEMENT
$. Process i.prove.ent procedures participated in relative to wor-place
assign.ent
5. 1or- carried out in accordance with process i.prove.ent procedures
,. Per2or.ance o2 operation or 6uality o2 product o2 service to ensure custo.er
satis2action .onitored
CO#TE#TS9
Relevant production processes, .aterials and products
Sa2ety and environ.ental aspects o2 production processes
Critical thin-ing
Euality i.prove.ent processes
CO#!ITIO#S9
Organi=ation wor- procedures
Manu2acturerDs Instruction Manual
Custo.er re6uire.ents
Other 2or.s
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation

#IT O) COMPETE#CC 9 PERFORM COMPUTER OPERATIONS
MO!(E TIT(E 9 PERFORMING COMPUTER OPERATIONS
MO!(E !ESCRIPTIO# 9 This .odule covers the -nowledge, s-ills, attitudes and
values needed to per2or. co.puter operations which include
inputting, accessing, producing, and trans2erring data using
the appropriate hardware and so2tware.
(O$. Plan and prepare 2or tas-s to 8e ta-en:underta-en
(O5. Input data into co.puter
(O,. Access in2or.ation using co.puter
(O3. Produce output:data using co.puter syste.s
(O&. se 8asic 2unctions o2 a 1e8 8rowser to locate in2or.ation
(O*. Maintain co.puter e6uip.ent and syste.s
LO!6 PLAN AND PREPARE FOR TAS5S TO BE UNDERTA5EN
$. Re6uire.ents o2 tas-s deter.ined in accordance with the re6uired output
5. Appropriate hardware and so2tware selected according to tas- assigned and
re6uired outco.e
,. Tas- planned to ensure that O; and S guidelines and procedures 2ollowed
3. Client%speci2ic guidelines and procedures 2ollowed
&. Re6uired data security guidelines applied in accordance with eAisting procedures
CO#TE#TS9
Reading and co.prehension s-ills re6uired to interpret wor- instructions and to
interpret 8asic user .anuals
O; and S principles and responsi8ilities
Main types o2 co.puters and 8asic 2eatures o2 di22erent operating syste.s
Main parts o2 a co.puter
Storage devices and 8asic categories o2 .e.ory
Relevant types o2 so2tware
"eneral security, privacy legislation and copyright
CO#!ITIO#S9
E6uip.ent9
% $ unit o2 co.puter
% voltage regulator:PS
(earning Materials9
% (earning .anuals
% 1or- instruction
% ;and%outs
Supplies:.aterials9
% Operating syste.
% Application progra.
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
% ,0 % C'C Co.puter ;ardware Servicing #C II
LO26 INPUT DATA INTO COMPUTER
$. !ata entered into the co.puter using appropriate progra.:application in
accordance with co.pany procedure
5. Accuracy o2 in2or.ation chec-ed and in2or.ation saved in accordance with
standard operating procedures
,. Inputted data stored in storage .edia according to re6uire.ents
3. 1or- per2or.ed within ergono.ic guidelines
CO#TE#TS9
Co..unication s-ills to identi2y lines o2 co..unication, re6uest advice, 2ollow
instructions and receive 2eed8ac-
'asic ergono.ics o2 -ey8oard and co.puter user
CO#!ITIO#S9
E6uip.ent9
(earning Materials9
% (earning .anuals
% 1or- instruction
% ;and%outs
Supplies:Materials9
% Operating syste.
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % ,$ %
LO36 ACCESS INFORMATION USING COMPUTER
$. Correct progra.:application selected 8ased on <o8 re6uire.ents
5. Progra.:application containing the in2or.ation re6uired accessed according to
co.pany procedures
,. !es-top icons correctly selected, opened and closed 2or navigation purposes
3. Hey8oard techni6ues carried out in line with O;S re6uire.ents 2or sa2e use o2
-ey8oards
CO#TE#TS9
'usiness application
Syste. so2tware
'asic ergono.ics o2 -ey8oard and co.puter user
CO#!ITIO#S9
E6uip.ent9
(earning Materials9
% (earning .anuals
% 1or- instruction
% ;and%outs
Supplies:Materials9
% Operating syste.
% !is-s
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
LO26 PRODUCE OUTPUT:DATA USING COMPUTER SYSTEM
$. Entered data processed using appropriate so2tware co..ands
5. !ata printed as re6uired using co.puter hardware:peripheral devices in
accordance with standard operating procedures
,. )iles and data trans2erred 8etween co.pati8le syste.s using co.puter so2tware,
hardware:peripheral devices in accordance with standard operating procedures
CO#TE#TS9
Co.puter peripherals
CO#!ITIO#S9
E6uip.ent9
% printer
(earning Materials9
% (earning .anuals
% 1or- instruction
% ;and%outs
Supplies:Materials9
% Operating syste.
% !is-s
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % ,, %
LO16 USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION
$. In2or.ation re6uire.ents 2or Internet search esta8lished
5. 'rowser launched
,. Search engine loaded
3. Appropriate search criteria and:or R( o2 site entered
&. Relevant lin-s 2ollowed to locate re6uired in2or.ation
*. se2ul pages 8oo-.ar-ed or printed as re6uired
CO#TE#TS9
1e8 sur2ing
1e8 8rowsers
Search engines
R(S and -eywords
(in-s
'oo-.ar-ing
CO#!ITIO#S9
E6uip.ent9
(earning Materials9
% (earning .anuals
% 1or- instruction
% ;and%outs
Supplies:Materials9
% Operating syste.
% !is-s
% Paper
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
LO;6 MAINTAIN COMPUTER E9UIPMENT AND SYSTEMS
$. Procedures 2or ensuring security o2 data, including regular 8ac-%ups and virus
chec-s i.ple.ented in accordance with standard operating procedures
5. 'asic 2ile .aintenance procedures i.ple.ented in line with standard operating
procedures
CO#TE#TS9
Security .easures
Anti%virus so2tware:progra.s
)ile Manage.ent
CO#!ITIO#S9
E6uip.ent9
(earning Materials9
% (earning .anuals
% 1or- instruction
% ;and%outs
Supplies:Materials9
% Operating syste.
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % ,& %
#IT O) COMPETE#CC 9 PERFORM MENSURATION AND CALCULATION
MO!(E TIT(E 9 PERFORMING MENSURATION AND CALCULATION
MO!(E !ESCRIPTIO# 9 This unit covers the -nowledge, s-ills and attitudes and
values needed identi2y, care, and use .easuring
instru.ents.
(O$. Select .easuring instru.ents
(O5. Carry out .easure.ents and calculation
(O,. Maintain .easuring instru.ents
% ,* % C'C Co.puter ;ardware Servicing #C II
LO!6 SELECT MEASURING INSTRUMENTS
$. O8<ect or co.ponent to 8e .easured identi2ied
5. Correct speci2ications o8tained 2ro. relevant source
,. Measuring tools selected in line with <o8 re6uire.ents
CO#TE#TS9
Types o2 co.ponents and o8<ect to 8e identi2ied
Hnowing the correct speci2ications o2 the relevant sources
Identi2y the necessary .easuring tools in selecting the <o8 re6uire.ents
Co..unication s-ills
CO#!ITIO#S9
Try s6uare
Protractor
Steel rule
Taper
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % ,+ %
LO26 CARRY OUT MEASUREMENTS AND CALCULATION
$. Appropriate .easuring instru.ent selected to achieve re6uired outco.e.
5. Accurate .easure.ents o8tained 2or <o8.
,. Calculation needed to co.plete wor- tas-s are per2or.ed using the 2our
2unda.entals operations >addition, su8tractions, .ultiplication and division?
3. Calculation involving 2ractions, percentages, and .iAed nu.8ers used to
co.plete wor-place tas-s.
&. Instru.ents read to the li.it o2 accuracy o2 the tool.
CO#TE#TS9
Identi2ying appropriate .easuring instru.ents to 8e used.
se accurate .easure.ents 2or the tas-s given.
sing the 2our 2unda.ents o2 .athe.atical operations
Introducing proper procedure in calculating 2ractions, percentages, and .iAed
nu.8ers to per2or. in the given tas-s.
CO#!ITIO#S9
Tor6ue gauge
Co.8ination gauge
Bolu.e
Area
Circu.2erence
Thic-ness
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
LO36 MAINTAIN MEASURING INSTRUMENTS
$. Measuring instru.ents not dropped to avoid da.age.
5. Measuring instru.ents cleaned 8e2ore and a2ter using.
,. Proper storage o2 instru.ents underta-en according to the .anu2acturerDs
speci2ications and standard operating procedures.
CO#TE#TS9
sing appropriate instru.ents tools to avoid da.age.
Proper procedure in cleaning up the wor-place 8e2ore and a2ter using
Identi2ying the proper storage o2 the instru.ents to 8e -ept that .et the
.anu2acturerDs speci2ications and standard to avoid da.age in .is.atching.
CO#!ITIO#S9
Straight edge
Steel rule
!isplace.ent
Inside dia.eter
Outside dia.eter
Thic-ness
Taper
Out o2 roundness
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % ,7 %
#IT O) COMPETE#CC 9 PREPARE AND INTERPRET TECHNICAL DRAWING
MO!(E TIT(E 9 PREPARING AND INTERPRETING TECHNICAL
DRAWING
MO!(E !ESCRIPTIO# 9 This .odule covers the -nowledge, s-ills and attitude and
values needed to prepare:interpret diagra.s, engineering
a88reviation and drawings, sy.8ols and di.ensions
(O$. Identi2y di22erent -inds o2 technical drawings
(O5. Interpret technical drawing
(O,. Prepare:.a-e changes on electrical:electronic sche.atics and drawings
LO!6 IDENTIFY DIFFERENT 5INDS OF TECHNICAL DRAWINGS
$. Correct technical drawing selected according to <o8 re6uire.ents
5. Technical drawings segregated in accordance with the types and -inds o2
drawings.
CO#TE#TS9
!rawing conventions
Sy.8ols
!i.ensioning conventions
Mar-up:notation o2 drawings
CO#!ITIO#S9
Sche.atic diagra.s
Charts
'loc- diagra.s
(ayout plans
(ocation plans
Process and Instru.entation diagra.s
(oop diagra.s
Syste. control diagra.s
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % 3$ %
LO26 INTERPRET TECHNICAL DRAWING
$. Co.ponents, asse.8lies or o8<ects recogni=ed as re6uired
5. !i.ensions o2 the -ey 2eatures o2 the o8<ects depicted in the drawing correctly
identi2ied
,. Sy.8ols used in the drawing identi2ied and interpreted correctly
3. !rawing chec-ed and validated against <o8 re6uire.ents or e6uip.ent in
accordance with standard operating procedures
CO#TE#TS9
Reading s-ills re6uired to interpret wor- instructions
S-ills in interpreting electrical : electronic signs and sy.8ols
CO#!ITIO#S9
Sche.atic diagra.s
Charts
'loc- diagra.s
(ayout plans
(ocation Plans
Process and Instru.entation diagra.s
(oop diagra.s
Syste. Control diagra.s
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
LO36 PREPARE:MA5E CHANGES ON ELECTRICAL:ELECTRONIC SCHEMATICS
AND DRAWINGS
$. Electrical: Electronic sche.atic drawn and correctly identi2ied
5. Correct drawing identi2ied, e6uip.ent selected and used in accordance with <o8
re6uire.ents
CO#TE#TS9
Mathe.atics
CO#!ITIO#S9
Co.ponents:dividers
!rawing 8oards
Rulers
T%s6uare
Calculator
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % 3, %
#IT O) COMPETE#CC 9 USE HAND TOOLS
MO!(E TIT(E 9 USING HAND TOOLS
MO!(E !ESCRIPTIO# 9 This unit covers the -nowledge, s-ills and attitudes on the
sa2e use, handling and .aintenance o2 tools.
(O$. Plan and prepare 2or tas-s to 8e underta-en
(O5. Prepare hand tools
(O,. se appropriate hand tools and test e6uip.ent
(O3. Maintain hand tools
LO!6 PLAN AND PREPARE FOR TAS5S TO BE UNDERTA5EN
$. Tas-s to 8e underta-en properly identi2ied.
5. Appropriate hand tools identi2y
,. ;and tools selected according to the tas- re6uire.ents
CO#TE#TS9
Identi2ying appropriate hand tools
Identi2ying tas-s
Selecting appropriate hand tools
CO#!ITIO#S9
;and tools 2or ad<usting, dis.antling, asse.8ling, 2inishing, cutting, screwdrivers,
pliers, punches
1renches
2iles

MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % 3& %
LO26 PREPARE HAND TOOLS
$. Appropriate hand tools chec-ed 2or proper operation and sa2ety
5. nsa2e or 2aulty tools identi2ied
,. Mar-ed all tools 2or repair according to standard co.pany procedures
CO#TE#TS9
Operation o2 hand tools
)unction o2 hand tools
Co..on 2aults o2 hand tools
Sa2ety re6uire.ents o2 hand tools
Preparing tools
CO#!ITIO#S9
;and tools 2or ad<usting, dis.antling, asse.8ling, 2inishing, cutting,
Tool set > screwdrivers, pliers, punches, wrenches, 2iles?
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
% 3* % C'C Co.puter ;ardware Servicing #C II
LO36 USE APPROPRIATE HAND TOOLS AND TEST E9UIPMENT
$. Tools used according to tas-s underta-en
5. All sa2ety procedures in using tools o8served at all ti.es
,. Mal2unctions, unplanned or unusual events reported to the supervisor

CO#TE#TS9
)unction o2 tools
Sa2ety re6uire.ents o2 tools
Proper used o2 tools
Creating report 2or .al2unctions, unplanned or unusual events
CO#!ITIO#S9
Cleaning
(u8ricating
Tightening
Si.ple tool repairs
;and sharpening
Ad<ust.ent using correct procedures
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % 3+ %
LO26 MAINTAIN HAND TOOLS
$. Tools used according to tas-s underta-en
5. Routine .aintenance o2 tools underta-en according to standard operational
procedures, principles and techni6ues
,. Tools stored sa2ely in appropriate locations in accordance with .anu2acturers
speci2ications or standard operating procedures
CO#TE#TS9
Maintenance o2 tools
Storage o2 tools
Standard operational procedures, principles and techni6ues in .aintaining a tools
CO#!ITIO#S9
Cleaning
(u8ricating
Tightening
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
#IT O) COMPETE#CC 9 TERMINATE AND CONNECT ELECTRICAL WIRING AND
ELECTRONICS CIRCUIT

MO!(E TIT(E 9 TERMINATING AND CONNECTING ELECTRICAL WIRING
AND ELECTRONICS CIRCUIT COMPONENT

MO!(E !ESCRIPTIO# 9 This unit covers the -nowledge, s-ills and attitudes and
values needed to ter.inate and connect electrical wiring and
electronic circuits.
(O$. Plan and prepare 2or ter.ination:connection o2 electrical wiring:electronics circuits
(O5. Ter.inate:connect wiring:electronic circuits
(O,. Test ter.ination:connections o2 electrical wiring:electronics circuits
LO!6 PLAN AND PREPARE FOR TERMINATION:CONNECTION OF ELECTRICAL
WIRING:ELECTRONICS CIRCUITS
$. Materials chec-ed according to speci2ication and tas-s
5. Appropriate tools and e6uip.ent selected according to tas-s re6uire.ents
,. Tas- is planned to ensure O; G S guidelines and procedures 2ollowed.
3. Electrical wiring:electronic, circuits correctly prepared 2or connecting:ter.ination
in accordance with instructions and wor-site procedures.
CO#TE#TS9
Identi2ied the .aterials needed to per2or. the given speci2ication
sed appropriate tools and e6uip.ent as re6uired in the given tas-s
Prior planning to per2or. the speci2ic guidelines and procedures
Ensuring the accuracy and correctness o2 electrical:wiring and electronics
connections to 8e used and placed in the wor-site.
CO#!ITIO#S9
Materials
Soldering lead
Toots and e6uip.ent
Pliers
Personal Protective E6uip.ent
"oggles
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
% &0 % C'C Co.puter ;ardware Servicing #C II
LO26 TERMINATE:CONNECT WIRING:ELECTRONIC CIRCUITS
$. Sa2ety procedures in using tools o8served at all ti.es and appropriate personal
protective e6uip.ent used
5. All wor-s underta-en sa2ety in accordance with the wor-place and standard
procedures.
,. Appropriate ranges o2 .ethods in ter.ination:connection used according to
speci2ications, .anu2acturerDs re6uire.ents and sa2ety.
3. Correct se6uence o2 operation 2ollowed
&. Accessories used ad<usted, i2 necessary
*. Con2ir. ter.ination:connections underta-en success2ully in accordance with <o8
speci2ication.
CO#TE#TS9
Provide necessary sa2ety procedures in using tools and appropriate protective
e6uip.ent in the wor-site.
Tas-s given are 8ased to standards procedures in accordance with the sa2ety
re6uire.ents.
Identi2ying appropriate .ethods in ter.inating connection are according to
prescri8ed standards.
sing proper se6uence o2 operation
@o8s per2or.ance .ust 8e in accordance with the standard procedures.
CO#!ITIO#S9
Materials
% Ca8les
% Soldering lead
% 1ires
Tools and e6uip.ent
% Pliers
% Cutters
% Screw drivers
% Soldering gun
% Multi%tester
Personal protective e6uip.ent
% "oggles
% "loves
C'C Co.puter ;ardware Servicing #C II % &$ %
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
LO36 TEST TERMINATION:CONNECTIONS OF ELECTRICAL WIRING:ELECTRONICS
CIRCUITS
$. Testing o2 all co.pleted ter.ination:connections o2 electric wiring:electronic
circuits conducted 2or co.pliance with speci2ication and regulations using
appropriate procedures and e6uip.ent
5. 1iring and circuits chec-ed using speci2ied testing procedures
,. nplanned events or conditions responded to in accordance with esta8lished
procedures.
CO#TE#TS9
sing o2 appropriate tools in testing o2 the di22erent circuits connected to ensure
the validity and con2or.ity o2 the connection
Identi2y the accurate tools to chec-ed the speci2ied wiring circuits
Responding as co.pliance with the standard esta8lished procedures
CO#!ITIO#S9
Materials
% Ca8les
% Soldering lead
% 1ires
Tools and e6uip.ent
% Pliers
% Cutters
% Screw drivers
% Soldering gun
% Multi%tester
% "oggles
% "loves
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % &, %
CORE COMPETENCIES
#IT O) COMPETE#CC 9 INSTALL COMPUTER SYSTEMS AND NETWOR5S
#IT MO!(E 9 INSTALLING COMPUTER SYSTEMS AND NETWOR5S
MO!(E !ESCRIPTOR 9 This .odule covers the outco.es re6uired in installing,
asse.8ling and testing co.puters and co..on peripherals
#OMI#A( !RATIO# 9 *0 hours
PREREEISITE 9 #C I
(O$. Plan and prepare 2or installation
(O5. Install e6uip.ent:device syste.
(O,. Conduct test
C'C Co.puter ;ardware Servicing #C II % && %
LO!6 PLAN AND PREPARE FOR INSTALLATION
$. Installation planned and prepared to ensure that sa2ety .easures, policies and
procedures 2ollowed, and that wor- is appropriately se6uenced in accordance
with the industry standards
5. Technical personnel consulted to ensure that the wor- coordinated e22ectively
with others involved on the wor-site
,. Co.puter syste.s and networ- devices o8tained in accordance with the
esta8lished procedures and to co.ply with re6uire.ents
3. (ocation where devices and syste.s to 8e installed is deter.ined 2ro. <o8
re6uire.ents
&. Materials necessary to co.plete the wor- o8tained in accordance with
esta8lished procedures and chec-ed against <o8 re6uire.ents
*. Tools, e6uip.ent and testing devices needed to carry out the installation wor-
o8tained in accordance with esta8lished procedures and chec-ed 2or correct
operation and sa2ety
+. Preparatory wor- chec-ed to ensure that no unnecessary da.age has occurred
and that wor- co.plies with re6uire.ents
CO#TE#TS9
Sa2ety procedures
'asic ter.s, concepts, 2unctions and characteristics o2 PC hardware co.ponents
Structure o2 operating syste.s
)a.iliari=ation with the various co.puter syste.sD co.ponents and peripherals
syste. con2iguration: settings o2 co.puter syste.s and devices
CO#!ITIO#S9
Personal Protective e6uip.ent > eA. protective eyewear, anti static wrist wrap?
Electronic la8oratory hand tools >assorted pliers, assorted screw drivers,
soldering iron G desoldering tool?
(A# tester
Cri.ping tools
RS 5,5 pin eAertion: eAtraction tool
)lashlights
Mirror >inspection?
;and%outs
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
% &* % C'C Co.puter ;ardware Servicing #C II
LO26 INSTALL DEVICE:SYSTEM:E9UIPMENTS
$. Occupational health and sa2ety policies and procedures 2ollowed in installing
co.puter syste.s , networ- devices, and peripherals
5. Co.puter syste.s, networ- devices and peripherals installed o8tained in
accordance with the esta8lished procedures and to co.ply with re6uire.ents
,. Appropriate procedures in installing co.puter syste.s, networ- devices and
peripherals achieve in accordance with re6uire.ents without da.age or
distortion to the surrounding environ.ent and services
3. Bariation to devices:syste.s installation carried out in accordance with the
custo.er:clientDs re6uire.ents
&. nplanned events or conditions responded to in accordance to in accordance
with esta8lished procedures
*. Approval is o8tained in accordance with esta8lished procedures 2ro. appropriate
personnel 8e2ore any contingencies i.ple.ented
+. On going chec-s o2 the 6uality o2 the 6uality o2 the wor- underta-en in
accordance with the esta8lished procedures
CO#TE#TS9
Sa2ety procedures
'asic co.puter con2iguration set up
Syste.Ds speci2ications
Identi2ying co..on sy.pto.s and pro8le.s associated with each devices
Trou8leshooting and isolating PC hardware pro8le.s
!iagnosing and trou8leshooting hardware con2licts
Hnowledge in installing peripherals, networ- devices and other I:O devices
CO#!ITIO#S9
soldering iron, desoldering tool?
(A# tester
Cri.ping tools
)lashlights
!evice drivers , operating syste.
Appropriate so2tware application progra.s
!iagnostic so2tware or utilities
;and%outs
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % &+ %
LO36 CONDUCT TEST
$. Occupational health and sa2ety policies and procedures 2or installing co.puter
syste.s and networ- devices 2ollowed.
5. Circuits and syste.s chec-ed as 8eing isolated where necessary using speci2ied
testing procedures
,. Parts or connections o2 the installation or service that re.oved in order to
conduct the test stored to protect against loss or da.age and in accordance with
esta8lished procedures
3. nplanned events or conditions responded to in accordance with the industry
re6uire.ents
&. Approval o8tained in accordance with esta8lished procedures 2ro. appropriate
personnel 8e2ore any contingencies are i.ple.ented
*. !evices:syste.s and:or installation tested to ter.inated in accordance with the
industry re6uire.ents
+. Parts and:or connections re.oved 2or testing returned to pre%test conditions in
accordance with esta8lished procedures
4. )inal inspections underta-en to ensure that the installed devices:syste.s
con2or.s to re6uire.ents
7. !ocu.ents in relation to the test 2orwarded to appropriate personnel and:or
authority in accordance with re6uire.ents
CO#TE#TS9
Sa2ety procedures
'asic co.puter con2iguration set up
nderstanding and co.paring various syste.Ds speci2ications
Identi2ying co..on sy.pto.s and pro8le.s
Trou8leshooting and isolating pro8le.s
!iagnosing and trou8leshooting con2licts
Installing peripherals, networ- devices and other I:O devices
Hnowledge in per2or.ing 8urn%in or testing repaired or replaced networ- syste.
CO#!ITIO#S9
soldering iron, desoldering tool?
(A# tester
Cri.ping tools
)lashlights
Sharp pointed twee=ers
Mirror >inspection?
;and%outs
C'C Co.puter ;ardware Servicing #C II % &7 %
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
% *0 % C'C Co.puter ;ardware Servicing #C II
#IT O) COMPETE#CC 9 DIAGNOSE AND TROUBLESHOOT COMPUTER SYSTEM
MO!(E TIT(E 9 DIAGNOSING AND TROUBLESHOOTING COMPUTER
SYSTEM

MO!(E !ESCRIPTOR 9 This unit covers the -nowledge, s-ills and attitudes needed
to diagnose co.puter syste.s and networ-s
#OMI#A( !RATIO# 9 $00 hours
EA(I)ICATIO# (EBE( 9 #CII
(O$. Plan and prepare 2or diagnosis o2 2aults o2 co.puter syste.s
(O5. !iagnose 2aults o2 co.puter syste.s
(O,. Repair de2ects in co.puter syste.s and networ-s
(O3. Test syste.s and networ-s
C'C Co.puter ;ardware Servicing #C II % *$ %
LO!6 PLAN AND PREPARE FOR DIAGNOSIS OF FAULTS OF COMPUTER
SYSTEMS
$. )aults and error o2 co.puter syste. properly deter.ined.
5. Tools >hardware:so2tware? identi2ied in accordance with its uses and 2unctions.
,. Sa2ety precautions esta8lished in accordance with wor-place procedures.
CO#TE#TS9
!i22erent types o2 co.puter syste.s error.
So2tware as tools 2or diagnosing co.puter syste.s.
;and tools and its uses.
Procedures in diagnosing co.puter syste.s
Sa2ety precautions
CO#!ITIO#S9
Tools9
% Screw drivers >assorted?
% Pliers >assorted?
% Soldering iron
% 1renches
% tility so2tware
% Co.puter syste.
Policies and procedures9
% Procedures and guidelines
% Sa2ety precautions
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
LO26 DIAGNOSE FAULTS OF COMPUTER SYSTEM
$. Co.ponents or parts o2 co.puter syste. clearly identi2ied
5. )unctions o2 the co.puter syste.s eAplained
,. )aults and 2ailures o2 the co.puter syste.s diagnosed 8ase on the <o8
re6uire.ents
CO#TE#TS9
Parts and 2unctions o2 co.puter syste.
So2tware >operating syste., application so2tware?
Electrical theory
Co.puter .onitors
Techni6ues 2or diagnosing co.puter syste.
CO#!ITIO#S9
Tools9
% Pliers >assorted?
% 1renches
% tility so2tware
Materials9
% Connectors
% Adaptors
% !is-ettes
% C! ROM
Co.puter syste.9
% Co.plete set o2 wor-ing co.puter
% Spare o2 all co.ponents
Testing devices9
% Multi%.eter
% Oscilloscope
% Appropriate so2tware
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % *, %
LO36 REPAIR DEFECTS IN COMPUTER SYSTEMS AND NETWOR5S
$. !e2ective co.ponents properly replaced and corrected
5. Error in networ-s clearly identi2ied and repaired in line with standard procedures
,. !e2ective co.ponents identi2ied and separated to other co.ponents
CO#TE#TS9
Proper repairing:replacing procedures o2 di22erent co.ponents
1iring techni6ues
Power supplies
!eter.ining de2ective co.ponents
'asic networ-ing
CO#!ITIO#S9
Tools9
% Pliers >assorted?
% Soldering iron
% 1renches
% tility so2tware
% Cri.ping tools
Co.puter syste.9
% Servers
% 1or-stations
% Printers
% Procedures and guidelines
Testing devices9
% Multi%tester
% Oscilloscope
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
LO26 TEST SYSTEMS AND NETWOR5S
$. Co.puter syste.s and networ-s are tested in accordance with the <o8
re6uire.ents
5. In2or.ation are shared 2ro. one co.puter to another as pri.ary re6uire.ent in
co.puter networ-ing
,. Reports are prepared and co.pleted according to the co.pany re6uire.ents
CO#TE#TS9
"uidelines 2or testing co.puter syste.
Advance networ-ing
Co.puter syste.s operation
!igital electronics
Co..unications
CO#!ITIO#S9
Co.puter syste.9
% Servers
% 1or-stations
% Printers
% Procedures and guidelines 2or testing
Testing devices9
% #etwor- ca8le tester
% ;u8s
Others9
% Papers >2or report generation?
% AC line >to supply power?
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % *& %
#IT O) COMPETE#CC 9 CONFIGURED COMPUTER SYSTEMS AND NETWOR5S
MO!(E TIT(E 9 CONFIGURING COMPUTER SYSTEMS AND NETWOR5S
MO!(ES !ESCRIPTOR 9 This unit covers the -nowledge, s-ills and attitudes needed
to con2igure co.puter syste.s and networ-s
#OMI#A( !RATIO# 9 $00 hours
CER)ICATIO# (EBE( 9 #C II
(O$. Plan and prepare 2or con2iguration
(O5. Con2igure co.puter syste.s and networ-s
(O,. Inspect and test con2igured co.puter syste.s and networ-s
% ** % C'C Co.puter ;ardware Servicing #C II
LO!6 PLAN AND PREPARE FOR CONFIGURATION
$. Con2igured co.puter syste.s and networ-s identi2ied 2ro. the @o8:Service Order
or instructions.
5. Planned and prepared <o8 re6uire.ents.
,. )ollowed O;S policies and procedures o2 <o8 re6uire.ents.
3. Chec-ed co.puter syste.s and networ-s con2iguration with speci2ied
re6uire.ents.
&. Chec-ed necessary tools, e6uip.ent .aterials
CO#TE#TS9
Inspecting wor- instructions according to <o8 re6uire.ents.
Planning and preparing o2 standard operating procedures
Occupational health and sa2ety
Con2iguring syste. and networ-s
Procedures in using the tools and e6uip.ents
CO#!ITIO#S9
O; G S policies and procedures
% O; G S policies
% .anuals
Co.puter syste.s and networ-s
% $ Server
% Peripherals
% $ !es-top Co.puters
Materials
% 1ires and Ca8les
% Appropriate So2tware
% Co.puter Storage Media
Tools
% Pliers
% Philips screw driver
E6uip.ent:testing devices
% Co.puter
% Anti%static wrist wrap
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on application
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % *+ %
LO26 CONFIGURE COMPUTER SYSTEMS AND NETWOR5S
$. Appropriate Personal Protective E6uip.ent are used and O;S policies and
procedures 2ollowed
5. #or.al 2unction o2 syste.s and networ-s chec-ed in accordance with
.anu2acturerDs instructions
,. )ault or pro8le. in the syste.s and networ-s diagnosed in line with the standard
operating procedures.
3. Co.puter syste.s and networ-s con2igured in line with the standard operating
procedures.
CO#TE#TS9
Testing nor.al 2unction o2 syste.s and networ-s
Procedures in chec-ing the 2aults or pro8le.s
Procedures in con2igure syste.s and networ-s
CO#!ITIO#S9
% O; G S policies
% .anuals
% $ Server
% Peripherals
Materials
% 1ires and Ca8les
Tools
% Pliers
% Co.puter
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
!irect o8servation
LO36 INSPECT AND TEST CONFIGURED COMPUTER SYSTEMS AND NETWOR5S
$. )inal inspections are underta-en to ensure that the con2iguration done on the
syste.s and networ-s con2or.s with the .anu2actureDs instruction:.anual
5. Co.puter syste.s and networ-s are chec-ed to ensure sa2e operation.
,. Report is prepared and co.pleted according to co.pany re6uire.ents.
CO#TE#TS9
Inspection o2 syste.s and networ-s with .anuals
Ma-ing docu.ents and reports
CO#!ITIO#S9
% O; G S policies
% Manuals
% $ Server
% Peripherals
Materials
% 1ires and Ca8les
Tools
% Pliers
% Co.puter
MET;O!O(O"IES9
"roup !iscussion
ASSESSME#T MET;O!S9
!irect o8servation
Practical !e.onstration
C'C Co.puter ;ardware Servicing #C II % *7 %
#IT O) COMPETE#CC 9 MAINTAIN COMPUTER SYSTEMS AND NETWOR5
MO!(E TIT(E 9 MAINTAINING COMPUTER SYSTEMS AND NETWOR5S
MO!(E !ESCRIPTOR 9 This .odule covers the -nowledge, s-ills and attitude
needed to .aintain co.puter syste.s and networ-s
#OMI#A( !RATIO# 9 *0 hours
(O$. Plan and prepare 2or the .aintenance o2 co.puter syste.s and networ-s.
(O5. Maintain co.puter syste.s
(O,. Maintain networ- syste.s
(O3. Inspect and test con2igured:repaired co.puter syste. and networ-s
% +0 % C'C Co.puter ;ardware Servicing #C II
LO!6 PLAN AND PREPARE FOR THE MAINTENANCE OF COMPUTER SYSTEMS
AND NETWOR5S6
$. Maintenance planned and prepared with O;S policies and procedures.
5. The .aterials, tools, e6uip.ents and testing devices o8tained and chec-ed.
,. Co.puter syste.s and networ-s chec-ed, identi2ied and .aintained with
speci2ications and re6uire.ents to con2or. with .anu2acturers.
CO#TE#TS9
Plan:conduct .aintenance procedures according to <o8 re6uire.ents.
Sa2ety .easures are o8served at all ti.es.
Identi2y and diagnose 2aulty syste..
Prepare tools and test e6uip.ents.
Identi2y or o8tain PC speci2ications and sche.atic diagra.s.
Identi2y or o8tain #etwor- 2unctions and speci2ications.
CO#!ITIO#S9
O;S guidelines and policies.
PC speci2ications
#etwor- designs
Sche.atic !iagra.s
'oo-s:.aga=ines
Manuals
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
C'C Co.puter ;ardware Servicing #C II % +$ %
LO26 MAINTAIN COMPUTER SYSTEMS
$. The nor.al 2unctions o2 co.puter syste.s are chec-ed and tested.
5. The scheduled:periodic .aintenance and cleaning are per2or.ed.
,. The repairs:replace.ents and sudden 8rea-downs responded in accordance with
esta8lished procedures.
CO#TE#TS9
Procedures in .aintaining co.puter syste.s are 2ollowed
Sa2ety .easures are o8served.
!iagnose and identi2y 2aulty syste.s.
Run diagnostics so2tware.
Repair or replace 2aulty syste.
'urn%in or test repaired or replaced co.puter syste.
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9
PC speci2ication
Sche.atic !iagra.s
Personal protective e6uip.ents
% "loves and goggles
% Mas-s
% Anti%static wrist wraps
Materials
% Contact cleaners: soap or detergents
% !ust 8rush
% Cha.ois or rags
% 'asin: water
!iagnostics so2tware and C!%ROMs
Tools and test e6uip.ents
% Slotted head screwdriver
% Philips head screwdriver
% (ong nosed pliers
% Allen 8it wrench
% Multi%tester
Spare parts
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
LO36 MAINTAIN NETWOR5 SYSTEMS
$. The nor.al 2unctions o2 networ- syste.s chec-ed and tested.
5. The scheduled:periodic .aintenance and cleaning per2or.ed.
,. The repairs:replace.ents and sudden 8rea-downs responded in accordance with
esta8lished procedures.
CO#TE#TS9
Procedures in .aintaining networ- syste.s are 2ollowed
Sa2ety .easures are o8served.
!iagnose and identi2y 2aulty syste.s and ca8les.
Run diagnostics so2tware.
Repair or replace 2aulty syste.s and ca8les.
'urn%in or test repaired or replaced networ- syste..
CO#!ITIO#S9 The students:trainees .ust 8e provided with the 2ollowing9
PC and networ- speci2ication
#etwor- Ca8les and peripherals
% TP Cat. & ca8les
% TP Cat., ca8les
% R@ 3& .odular plug
% ;u8s:switches
% Mode.:router
#etwor- layout and sche.atic diagra.s
Personal protective e6uip.ents
% "loves and goggles
% Mas-s
% Anti%static wrist wraps
Materials
% Contact cleaners: soap or detergents
% !ust 8rush
% Cha.ois or rags
% 'asin: water
!iagnostics so2tware and C!ROMs
% (ong nosed pliers
% Allen 8it wrench
% Cri.ping tool
% Ca8le tester
% Multi%tester
% Spare ca8les
C'C Co.puter ;ardware Servicing #C II % +, %
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands%on
!irect o8servation
LO26 INSPECT AND TEST CONFIGURED:REPAIRED COMPUTER SYSTEM
AND NETWOR5S
$. Co.puter syste. and networ- chec-ed to ensure sa2e operation.
5. )inal inspection and testing ta-en to con2or. with .anu2acturer speci2ications.
,. Reports prepared and co.pleted to co.pany regulations.
CO#TE#TS9
Chec- the .aintained:serviced co.puter syste.s to ensure sa2e operation.
Run or conduct co.puter to co.puter co..unications.
Connect to the internet i2 necessary.
'urn%in serviced or replaced co.ponents.
Return co.puter to networ-ing area.
!ocu.ent the tas- underta-en.
CO#!ITIO#S9
PC speci2ication
Sche.atic !iagra.s
!iagnostics so2tware and C!ROMs
'oo-s:.anuals:.aga=ines
% (ong nosed pliers
% Allen 8it wrench
MET;O!O(O"IES9
"roup discussion
ASSESSME#T MET;O!S9
;ands on
!irect o8servation
Oral and written eAa.
C'C Co.puter ;ardware Servicing #C II % +& %
Wh/& %s Co()*&*$+,<B/s*- Curr%+u.u( CBC#
A competency-based curriculum is a framework or guide for the
subsequent detailed development of competencies, associated
methodologies, training and assessment resources.
The CBC specifies the outcomes which are consistent with the
requirements of the workplace as agreed through the industry or
community consultations.
CBC can be developed immediately when competency standards eist.
!hen competency standards do not eist, curriculum developers need
to clearly define the learning outcomes to be attained. The standard of
performance required must be appropriate to industry and occupational
needs through the industry"enterprise or specified client group
consultations.
These materials are available in both printed and electronic copies.
For more information please contact:
Technical Education and Skill De!elo"#ent Autho$it% &TESDA'
Telephone Nos.: 893-828! 8"-#$"% to 82 loc. %! %3$! %3 and %3& or
visit our 'ebsite: '''.tesda.(ov.ph or the T)S*+ ,e(ional or -rovincial
.ffice nearest /ou.

Computer Hardware Servicing NCII

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Computer Hardware Servicing NCII

Uploaded by

Copyright:

Available Formats

COMPETENCY-BASED

You might also like