Cebu City Citizen's Charter

.`!`: '!::.!
l am very pleased to present to you the Cebu Clty Cltlzen's Culdebook.

1hls alms to cut down on bureaucracy ln the system and to lmprove
the dellvery ol servlces to the publlc. lt wlll not only provlde you wlth
baslc lnlormatlon about the dlllerent servlces ollered by the Cebu Clty
Covernment, but also a step-by-step gulde when you avall ol our ser-
vlces and transactlons.
1he Cebu Clty Covernment ls contlnuously seeklng ways to achleve lts
thrust ol lnstltutlng relorms lor the lmprovement ol the dellvery ol lts
servlces to lts constltuents, maklng lt elllclent, ellectlve and most lm-
portantly lrlendly and courteous.
We at the Cebu Clty Covernment hope that thls guldebook wlll be a
means by whlch your transactlon wlth us wlll be a pleasant experlence
lor you.
1CMAS k. CSMLA
Mayor
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1he Cltlzen's Charter ls a good tool ln lmprovlng elllclency ln
the dellvery ol government servlce to the publlc. ln the llght ol the
Antl- 8ed 1ape Act, lt serves as a basls lor the publlc ln the account-
ablllty ol publlc olllces. As a dlsclpllnary mechanlsm, lt encourages
government olllcers and employees to rellglously attend to legltlmate
concerns ol the transactlng publlc, lest they wlll be admlnlstratlvely
llable thereol.
lt ls thus, our lervent hope that the purpose ol reduclng bu-
reaucratlc red tape and the preventlon ol gralt and corruptlon can be
truly achleved, not because publlc olllclals or employees are penallzed
but because the duty to publlc servlce has been engralned ln thelr
hearts and mlnds.
May the Cltlzen's Charter help bulld thls natlon stronger by
causlng to evolve a value orlented character among the publlc sector
rather than a work envlronment ol lrlght and slavery!
MICnALL L. kAMA
V|ce- Mayor
Ak1 I. M|ss|on- V|s|on Statement ................
Ak1 II. erformance |edge....................
Ak1 III. Serv|ces
46klcuL1uk
1 Pow to avall ol Alternatlve Marketlng...........
2 Pow to request lor Seedllngs..................
1. Pow to avall ol verml- Compostlng 1ralnlng ........
2. Pow to avall ol Compost roductlon 1ralnlng .......
3. Pow to avall urban Agrlculture 1ralnlng ...........
4NlM4L5/ P15
1. Pow to reglster pet dogs and cats ................
2. Pow to avall ol neuterlng and spaylng ol your pet dogs
and cats .................................
3. Pow to surrender unwanted pets ...............
4. Pow to adopt lmpounded pets .................
8u5lN55
1. Pow to apply lor new/ 8enewal ol 8uslness ermlt ...
2. Pow to reglster and get llcense lor Meat Pandler and
ersonnel ol Slaughterhouse ...................
3. Pow to reglster and get ol rlvate Slaughterhouses ....
4. Pow to reglster Admlsslon 1lckets ol Movlehouses .....
3. Pow to reglster Welghts and Measures ...........
6. Pow to get Market and no uellnquency Certlllcatlons ..
7. lssuance ol Subdlvlslon uevelopment ermlt ......
8. Pow to apply lor 8etlrement ol 8uslness Cperatlons ....
clvlL uOcuMN15
1. Pow to reglster Llve 8lrths ....................
2. Pow to apply lor Late 8egltratlon ol 8lrth ............
3. Pow to get 8lrth Certlllcates/ 8ecords .............
4. Pow to apply lor Marrlage Llcense ................
3. Pow to 8eglster Marrlages ......................
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6. Pow to get Marrlage 8ecords .................
7. Pow to apply lor Late 8eglstratlon ol Marrlages ....
8. Pow to 8eglster ueaths .....................
9. Pow to apply lor Late 8eglstratlon ol ueath .......
10. Pow to get death Certlllcates/ 8ecords ......... ...
11. Pow to request lor correctlon ol entry/les ol Clvll uocs .
12. Pow to request lor updatlng 8ecords and 8eglstratlon
ol Legal lnstruments ........................
13. Pow to request lor updatlng 8ecords and 8eglstratlon
ol Court uecrees ...........................
MPLOYMN1
1. Pow to avall !ob Cpportunltles through uMu .......
2. Pow to request lor 8elerral lrom uMu lor Wage Lm-
ployment ..................................
3. Pow to seek Asslstance lor Llvellhood ...........
4. Pow to avall ol Sell- employment Asslstance rogram at
uSWS ..................................
3. Pow to avall ol the Speclal rogram lor employment ol
Students (SLS) ............................
6. Pow to advertlse !ob vacancles through uMu .....
vN15
1. Pow to request lor the use ol lazas .............
2. Pow to be a art ol a Mass Weddlng .............
nOu5lN6 4Nu L4Nu
1. Pow to avall ol Slte uevelopment lor urban oors....
2. Pow to get rellmlnary approval lor Locatlonal Clear-
ance (ALC) ...............................
3. Pow to get certlllcate ol occupancy wlth houslng com-
ponent .................................
4. Pow to get Slmple subdlvlslon permlt .............
3. Pow to get certlllcatlon lor zonlng classlllcatlon and
exlstence ol road- rlght-ol- way .................
6. Pow to get certlllcate ol land holdlng and certllled true
copy ol tax declaratlon .......................
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6. Pow to get certlllcate ol wlth or no lmprovement on a
parcel ol land ..............................
7. Pow to request lor a trace ol hlstorlcal records ol de-
clared propertles ............................
lNlOkM41lON 48Ou1 c8u cl1Y
1. Pow to get a copy ol the rollle ol Cebu Clty ........
2. Pow to request lor Maps wlthln Cebu Clty ..........
3. Pow to get other uata about Cebu Clty ...........
4. Pow to secure coples ol councll resolutlon (new and
updated) and Clty ordlnances ...................
Mulc4L
uioqnosis ond 1reotment
1. Pow to avall re -natal Consultatlon ..............
2. Pow to avall ol Check -up lor Slck lnlant and ?oung
Chlldren .................................
3. Pow to avall ol lmmunlzatlon lor 8ables ..........
4. Pow to avall ol a vltamln A" Supplementatlon lrom
CPu .....................................
3. Pow to avall ol Consultatlon Servlces at CCMC ......
6. Pow to avall ol ln -atlent Servlces at CCMC ........
7. Pow to Avall ol ulagnosls and 1reatment ol ulmonary
1uberculosls (Su1uM SMLA8 nLCA1lvL) ........
8. Pow to avall ol 8ables ost -Lxposure rophylaxls ....
9. Pow to avall ol the Screenlng lor Sexually 1ransmltted
lnlectlons ................................
10. Pow to avall ol ulagnosls, Counsellng and 1reatment ol
Sexually 1ransmltted lnlectlons ................
11. Pow to avall ol contlnulty outpatlent cllnlc at CCMC ..
certificotes
1. Pow to get Certlllcate ol Admlsslon ...............
2. Pow to secure Medlcal Certlllcate at Clty Pealth uepart-
ment ...................................
3. Pow to get Certlllcate ol hyslcal lltness or Current
Pealth Status or Medlco -Legal Certlllcate .........
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2. Pow to get Certlllcate ol Conllnement .............
3. Pow to get a Pealth Card lor nlght Lstabllshment Lnter-
talners ...............................
Pu8Llc 5kvlc5
1. Pow to request lor 1rlmmlng ol 1rees ...........
2. Pow to request lor 8allout ol 1rees .............
3. Pow to request lor 1ents and Stages .............
4. Pow to request lor 8us and Multl -cab ...........
3. Pow to request lor ortable 1ollet ..............
6. Pow to request lor uralnage Malntenance ........
7. Pow to request lor 8oad Malntenance ..........
8. Pow to request lor uellvery ol otable Water ......
9. Pow to request lor 8epalr ol Water Supply lacllltles ..
10. Pow to request lor a Constructlon ol Water Supply la-
cllltles .................................
11. Pow to request lor 8epalr and lnstallatlon ol Cebu Clty
Llghts .................................
5MlN4k5, 1k4lNlN65 4Nu OklN141lON5
1. Pow to avall ol Crlentatlon ol Modern lamlly lannlng
Methods .................................
2. Pow to avall ol Marrlage Counsellng to couples applylng
lor Marrlage llcense .........................
3. Pow to enroll lor 1echnlcal -vocatlonal Lducatlon and
1ralnlng rograms at uMu...................
14x5
1. Pow to get Communlty 1ax Certlllcate (C1C/CLuuLA) ..
2. Pow to get 8eal roperty 1ax (81) Clearance......
3. Pow to secure 1ax ueclaratlon .................
5NlOk cl1l2N5
1. Pow to get senlor cltlzen's ldentlllcatlon Card (lu) ...
2. Pow to get purchase sllp (booklet) lor medlclnes ....
3. Pow to get urchase 8ooklet lor Crocery ltems and
Agrlcultural products .......................
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4. Pow to avall ol World war ll veteran's burlal asslstance
O1nk 5Ocl4L wLl4k 5kvlc5
1. Pow to avall Certlllcate ol lndlgency..............
2. Pow to avall ol Wu llnanclal Asslstance .........
3. Pow to get Wu Medlclne 8ooklet .............
4. Pow to avall auper's 8urlal Asslstance ...........
3. Pow to avall ol 1ransportatlon & 1emporary shelter lor
Stranded constltuents ........................
6. Pow to avall ol Asslstance lor lndlvlduals/ lamllles ln
Crlsls Sltuatlon ...........................
7. Pow to secure ldentlllcatlon Card lor Solo arent.....
vnlcL5
1. Pow to get ollce 8eport lor vehlcle Accldents ......
2. Pow to clalm a 1owed vehlcle ...............
3. Pow to 8edeem Clamped vehlcle at Cl1CM .......
4. Pow to get drlver or vehlcle clearance ............
3. Pow to 8eglster non- motor vehlcle ..............
6. Pow to get speclal permlt and lranchlse ol motorcycle
lor Plre (MCP) ............................
7. Pow to reglster meat dellvery vehlcles ............
8. Pow to secure travel llne certlllcate ..............
9. Pow to redeem trlslkad ......................
10. Pow to lnqulre/ Complaln about towed motor vehlcle..
6klv4Nc
1. Pow to llle complalnts agalnst lllegal structures ......
2. Pow to llle an admlnlstratlve case agalnst cebu clty gov-
ernment employees .........................
art IV. D|rectory of Cff|cers & Cff|ces ...............
art V. Ieedback Mechan|sm......................
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HOW TO AVAIL OF ALTERNATIVE MARKETING
DLSCkI1ICN : volume ol larm goods owned by larmer Asso-
clatlons duly organlzed by CAu are hauled lrom
thelr locatlon down to establlshed satelllte mar-
kets at dlllerent urban barangays where larmers
can sell dlrectly thelr products to consumers
ellmlnatlng the exlstence ol mlddlemen.
CLILN1]S : larmers assoclatlon organlzed by CAu
CCN1AC1 LkSCN]S: !oellto L. 8aclayon, CAu uept. Pead
233- 6366 / 233-3781
LCCA1ICN : Satelllte markets at ldentllled urban barangays
AVAILA8ILI1 : Monday-lrlday / 8:00 AM-3:00 M
DUkA1ICN CI 1nL SLkVICL: 7 days, 7 hours
kLUIkLMLN1S : 8equest letter addressed to CAu uept. Pead
kCCLDUkL IN AVAILING 1nL SLkVICL:
Follow these steps Wait while
Person-in-charge
Approach
It will
take
1.Look lor lnterested
larmers (mln ol 10 &
max ol 13) wlthln the
sltlo or ad[acent sltlos
ol the barangay
2. lnlorm 1ugbong-
1abo Coordlnator
1. Schedules the
meetlng lor assocla-
tlon organlzatlon
1 hour
3. lollow-up scheduled
meetlng
2. Conllrms the
schedule agreed
upon.
1 hour
4. Attend the meetlng 3. lacllltates the
meetlng proper
4 hours
8odrlgo
Lnglat-
era
(11 Coor-
dlnator)
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Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
4. ldentllles urban
barangay lor satel-
llte market estab-
llshment.
3. lorwards letter
request to brgy.
Captaln lndlcatlng
the lntentlon ol
establlshlng satel-
llte market.
6. uecldes together
wlth the councll on
the speclllc slte lor
satelllte market
establlshment 8odrlgo
Lnglatera
(11
Coordlnator)
3 days
3. lollow-up 1ug-
bong-1ubo Coor-
dlnator lor the
asslgned satelllte
market at urban
barangay
7. lnlorms the asso-
clatlon ol the area
ol establlshed sat-
elllte market
1 hour
6. Paul larm
goods through
the dump-truck
provlded by the
government
8. lacllltates haul-
lng ol larm goods
1 day
7. ulsplay larm
products at satel-
llte market as-
slgned to the
assoclatlon
9. Monltors the
satelllte market
1 day
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DLSCkI1ICN : 8esponslble ln the productlon and dlspersal ol
ornaments, lorest and lrult tree seedllngs lor
tree plantlng actlvltles.
CLILN1]S : Cebu Clty resldents
CCN1AC1 LkSCN]S: !oellto L. 8aclayon
CAu uepartment Pead
233- 6366 / 233-3781
LCCA1ICN : Clty Central nursery
north 8eclamatlon Area, Cebu Clty
DUkA1ICN CI 1nL SLkVICL: 2 days, 1 hour and 30 mlnutes
kLUIkLMLN1]S : 8equest letter addressed to CAu uept. Pead
HOW TO REQUEST FOR SEEDLINGS

NC1L:
roceed to Clty Agrlculture uepart-
ment, ?utlvo 8ulldlng lor your re-
quest.
?ou can clalm your seedllngs at Clty
Agrlculture nursery at north 8ecla-
matlon Area.
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Follow these
steps
Wait while
Person-in-charge
Approach
It will
take
1. Submlt letter
lndlcatlng the
quantlty , klnd ol
seedllngs to be
requested and slte
lor the tree plant-
lng actlvlty.
1.8ecelves letter.
2. lorwards request
letter to uP lor any ac-
tlon.
3. Checks request letter
lor any actlon by the
uP.
Clllce
Secretary
Clllce
Secretary
Clllce
Secretary
nursery ln
-charge
1 day
2. lollow-up re-
quest lor approval
4. lnlorms requlsltloner
ol the actlon taken/
approval by the uP
30 mln-
utes
3. Secure seedllng
requlsltlon sllp
(S8S) lrom the ol-
llce secretary.
3. Checks avallablllty ol
requested seedllngs at
the nursery & lllls-ln
S8S.
6. Pave S8S approved by
uP.
7. rovldes two coples
ol approved S8S to
requlsltloner.
1 hour
4. Submlt approved
S8S to nursery
8. 8ecelves approved
S8S
9. 8eleases requested
seedllngs
1 day
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DLSCkI1ICN : lacllltates tralnlng on verml-Compostlng to
cllents.
CLILN1]S : Cebu Clty larmers and resldents
CCN1AC1 LkSCN]S: !oellto L. 8aclayon, CAu uepartment Pead
233- 6366 / 233-3781
DUkA1ICN CI 1nL SLkVICL: 3 days and 30 mlnutes
kLUIkLMLN1]S : 8equest letter addressed to CAu uept. Pead
HOW TO AVAIL OF VERMI COMPOSTING TRAINING
Follow these
steps
Wait while
Person-in-charge
Approach
It will
take
1. Submlt letter
lndlcatlng the de-
slre lor vermlcom-
postlng tralnlng ,
schedule and venue
ol the sald tralnlng
1. 8ecelves letter.
2. lorwards request
letter to uP lor any
actlon
3. Checks request let-
ter lor any actlon by
the uP
4. lnlorms Compost
productlon ln -charge
ol the request
Clllce
Secretary
1 day
2. lollow-up re-
quest lor approval
3. lnlorms requlsl-
tloner ol the actlon
taken/approval by the
uP
6. repares tralnlng
modules and materlals
30
mlnutes
3. repare tralnlng
venue and gather
group members
1 day
4. Attend tralnlng /
semlnar as sched-
uled
lacllltates tralnlng.
1 day
Compost
roductlon
ln-charge
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HOW TO AVAIL OF COMPOST PRODUCTION TRAINING
DLSCkI1ICN : lacllltates tralnlng on verml-Compostlng to
cllents.
CLILN1]S : Cebu Clty larmers and resldents
CCN1AC1 LkSCN]S: !oellto L. 8aclayon
233- 6366 / 233-3781
DUkA1ICN CI 1nL SLkVICL: 1 day,3 hours and 30 mlnutes
kLUIkLMLN1]S:
8equest letter addressed to CAu uepartment Pead
NC1L:
roceed to Clty Agrlculture uepart-
ment, ?utlvo 8ulldlng lor your re-
quest.
1ralnlng ls done at Clty Agrlculture
nursery, north 8eclamatlon Area.
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Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. Submlt letter
lndlcatlng the
quantlty (kls) ol
vermlcast to be
requested
1. 8ecelves request
letter
2. lorwards re-
quest letter to uP
lor any actlon
3. Checks request
letter lor any ac-
tlon by the uP
Clllce
Secretary
1 day
2. lollow-up re-
quest lor ap-
proval
4. lnlorms requlsl-
tloner ol the actlon
taken/approval by
the uP
30
mlnutes
3. Secure seed-
llng requlsltlon
sllp (S8S) at the
Admln. Clllce
3. Checks avallabll-
lty ol requested
vermlcast at the
nursery .
6. llll-lns S8S.
7. Pave S8S ap-
proved by uP
8. rovldes two
coples ol approved
S8S to requlsltloner
1 hour
4. Submlt ap-
proved S8S to
nursery
9. 8ecelves ap-
proved S8S
10. 8eleases re-
quested vermlcast
Compost
roductlon
ln-charge
2 hours
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HOW TO AVAIL OF URBAN AGRICULTURE TRAINING
DLSCkI1ICN : rovldes tralnlng on backyard and contalner
gardenlng and quall egg productlon to cllents
CLILN1]S : Cebu Clty urban 8esldents
CCN1AC1 LkSCN]S: !oellto L. 8aclayon, CAu uepartment Pead
233- 6366 / 233-3781
LCCA1ICN : Clty Agrlculture uepartment , ?utlvo bulldlng
AVAILA8ILI1 : Monday-lrlday / 8:00 A.M.-3:00 M
kLUIkLMLN1]S: 8equest Letter addressed to CAu uept. Pead
Follow these
steps
Wait while
Person-in-charge
Approach
It will
take
1. Submlt letter
request lndlcatlng
the deslred traln-
lng wlth the
schedule and
venue lt ls to be
conducted
1. 8ecelves request
letter.
2. lorwards request
letter to uP lor any
actlon
3. Checks request let-
ter lor any actlon by
the uP
4. lnlorms urban Agrl-
culture Coordlnator ol
the request.
Clllce
Secretary
1 day
2. lollow-up re-
quest lor approval
3. lnlorm requlsltloner
ol the actlon taken/
approval by the uP
6. repare tralnlng
modules and materlals
3. repare tralnlng
venue and gather
group members
urban
Agrl-
Coordlna-
tor
4. Attend tralnlng
as scheduled
7. lacllltates tralnlng
proper
1 day
1 day &
30 mln-
utes
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`!'.l:l I!:
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HOW TO REGISTER PET DOGS & CATS
DLSCkI1ICN :1hls servlce ls mandated by Clty Crdlnance no. 1802
Sectlon A as a way to ellmlnate stray anlmals ln the
clty. lt ls also a way to monltor the lmplementatlon ol
the clty's antl-rables ordlnance.
CLILN1]S : Cwners ol pet dogs and cats (Cebu Clty)
CCN1AC1 LkSCN]S:
Suzett Callnggallng
233-3673/ 232-4483
LCCA1ICN : uepartment ol veterlnary Medlclne
and llsherles (uvMl)
AVAILA8ILI1: Monday - lrlday, 8:00 AM- 3: 00 M
DUkA1ICN CI 1nL SLkVICL: 9 mlnutes
ILL : 130.00- 8eglstratlon lee

Person-in-
charge
Approach
It will
take
1. vlslt uvMl and
glve detalls ol pet.
1. 1akes down the
detalls.
Suzett A.
Callnggallng
2 mlns
2. ay reglstratlon
lee.
2. lssues olllclal
recelpt ol the
amount pald
C1C Collec-
tor asslgned
to uvMl
2 mlns.
3. Walt untll your
pet ls vacclnated.
3. vacclnate the
pet.
3 mlns.
4. Cet the Certlllcate
ol 8eglstratlon and
Collar.
4. lssue the Cer-
tlllcate ol reglstra-
tlon and collar.
As soon
as the
recelpt ls
pre-
sented.
Suzett A.
Callnggallng
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HOW TO AVAIL OF NEUTERING AND SPAYING
OF YOUR PET DOGS AND CATS
DLSCkI1ICN :1hls servlce seeks to control dog and cat populatlon
and ollers asslstance to pet owners who would llke
thelr pets to be neutered.
CLILN1]S : Cwners ol dogs and cats (wlthln Cebu Clty)
CCN1AC1 LkSCN]S:
Larl 1. ulola
ur. !ennller Laurente
ur. Ma. Antonla !. Zamora
233-3673/ 232-4483
LCCA1ICN : uepartment ol veterlnary Medlclne and llsherl
(uvMl), north 8eclamatlon Area, Cebu Clty
AVAILA8ILI1 : Monday - lrlday, 8:00 AM- 3: 00 M
DUkA1ICN CI 1nL SLkVICL: 1 hours and 4 mlnutes
kLUIkLMLN1]S : uogs/cats (at least 3 months old)
ILL : 8eglstratlon lee-130.00

Person-in-charge
Approach It will
take
1. 8rlng pet to be
neutered or spayed
to uvMl.
1. Lntertalns the
cllent. Larl ulola
2. ay reglstratlon
lee.
2. lssues olllclal
recelpt ol the
amount pald
C1C Collector
asslgned to
uvMl
2
mln-
utes
3. Walt untll the
operatlon ls llnlshed.
3. Conducts surgery
or operatlon.
1 hour
4. Cet the lnstruc-
tlons on post opera-
tlve care.
4. Clves the cllent
post operatlve leal-
let.
2 mln-
utes
Larl ulola, ur.
!ennller
Laurente
NC1L:
uogs/cats must undergo lastlng lor at least
3-10 hours prlor to surglcal operatlon.
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HOW TO SURRENDER OF UNWANTED PETS
DLSCkI1ICN :1hls servlce allows pet owners who no longer want
to take care ol thelr pets to surrender them to uvMl.
CLILN1]S : Cwners ol pets to be surrendered
CCN1AC1 LkSCN]S:
Suzett Callnggallng
Ma. Antonla !. Zamora
233-3673/ 232-4483
LCCA1ICN : uepartment ol veterlnary Medlclne and llsherl
(uvMl), north 8eclamatlon Area, Cebu Clty
DUkA1ICN CI 1nL SLkVICL: 1 day and 2 mlnutes
kLUIkLMLN1]S: Letter ol request addressed to:
ur. Allce utlang
Clty veterlnarlan, statlng
- cllent's name, address, telephone number,
number ol pets to be surrendered and reason
why pets are belng surrendered

Person-in-
charge
Approach
It will
take
1.Submlt letter ol request
or dlrectly call uvMl.
1. Ask questlon on
the request.
1 mln.
2. Ask whether the pets
wlll be plcked up or ll you
wlll be the one to brlng
them to the Clty ound.
2. Schedules the
plck up.
1 mln.
3. Walt lor the scheduled
date lor the plck up ol
the pets or brlng them to
the Clty ound on the
sald date.
3. lcks up the sur-
rendered pet.
1 day
Suzett
Callng-
gallng
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HOW TO ADOPT IMPOUNDED PETS
DLSCkI1ICN : 1hls servlce allows lnterested partles to adopt dogs
and/ or anlmals whlch have been lmpounded and
whlch are not clalmed by the owner.
CLILN1]S : Ceneral ubllc
CCN1AC1 LkSCN]S:
Suzette Callnggallng
ur. Ma. Antonla !. Zamora
ur. !ennller Laurente
233-3673/ 232-4483
ILL : 130.00- 8eglstratlon lee

Person-in-charge
Approach It will
take
1. vlslt uvMl to
choose pet and llll
out adoptlon lorm.
1. Checks the lllled
up lorm and evalu-
ate the adopter.
S. Callng-
gallng/
ur. !.Laurente
2 mlns
2. ay reglstratlon
lee.
2. lssues olllclal
recelpt ol the
amount pald
C1C Collector
asslgned to
uvMl
2 mlns.
3. Walt untll your
chosen pet ls vaccl-
nated and collared
and the vacclnatlon
card ls lssued.
3. vacclnate the pet
and lssue collar and
vacclnatlon card.
3 mlns.
4. 8rlng your new
pet home.
4. Allows cllent to
brlng the pet.
Suzett A. Ca-
llnggallng/ur.
!ennller
Laurente
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:!`!::
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DLSCkI1ICN : Application of New Business-
As per Sectlon 3 ol the 8evlsed Cmnlbus 1ax Crdl-
nance ol the Clty ol Cebu:
..ooy petsoo Jes|t|oq to eoqoqe |o ooy bus|oess,
ttoJe, occupot|oo ot coll|oq sboll f|tst subm|t oo
oppl|cot|oo oo o fotm ptesct|beJ fot tbe putpose, to
tbe c|ty Moyot, fot tbe cottespooJ|oq petm|t.
.tbe bus|oess petm|t |s to eosute tbe poymeot of
tbe toxes ooJ teloteJ fees to tbe c|ty, os well os to
tequlote bus|oess oct|v|t|es fot secut|ty, soo|toty,
sofety ooJ ptopt|ety putposes.
Renewal of Business Permit
..Appllcatlon lor renewal ol llcense or permlt
shall be llled or reglstered on or belore !anuary
20 ol each year (Sec. 3, 8evlsed Cmnlbus 1ax Cr-
dlnance ol the Clty ol Cebu)."
1he buslness permlt ls renewed, wlthout regards
to the date ol lssue, lrom !anuary 1-20 ol every
year. 1hls ls also ln consonance wlth Sectlon 8 ol
the 8evlsed Cmnlbus 1ax Crdlnance ol the Clty ol
Cebu whlch states that:
All bus|oess toxes, fees, ot cbotqes |mposeJ uo-
Jet tb|s OtJ|oooce sboll occtue oo tbe f|tst Joy of
Ioouoty of eocb coleoJot yeot os teqotJs petsoos
tbeo l|oble. uoless otbetw|se spec|f|eJ, oll bus|-
oess toxes ote poyoble ot tbe opt|oo of tbe tox-
poyet, e|tbet, ooouolly, oo ot befote tbe tweot|etb
of Ioouoty, ot uottetly, oo ot befote tbe tweot|-
etb of Ioouoty, Apt|l, Iuly ooJ Octobet."
Appllcatlon lor the permlt beyond the twentleth
ol !anuary ol the current year wlll be sub[ect to
the payment ol penaltles, lnterests and sur-
charges on top ol the buslness taxes and lees.
HOW TO APPLY FOR NEW/ RENEWAL OF
BUSINESS PERMIT
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CLILN1]S : 8uslnessmen ol Cebu Clty

CCN1AC1 LkSCN: Zoslma Sebes - Actlng ulvlslon Chlel
412-0000 loc 116
LCCA1ICN : 2
nd
llr, Lxec. 8ldg / 8uslness 1axes & lees ulvlslon
Cebu Clty Pall
keoewol. Annually, lrom !anuary 1 - 20. 1hose
renewlng beyond thls perlod are sub[ect to
addltlonal surcharges and/or penaltles.
DUkA1ICN CI 1nL SLkVICL:
kLUIkLMLN1S:
Appl|cot|oo of New 8us|oess
l. lor the lssuance ol 1ax Assessment:
1. Mayor's 8uslness ermlt Appllcatlon lorm duly
lllled-up (wlth sketch at back portlon ol the
lorm) and notarlzed
2. Slngle roprletors - Certlllcate ol 8eglstratlon
lrom u1l (ll u1l Certlllcatlon not yet release,
duly recelved appllcatlon lorm ls acceptable)
3. artnershlp, Corporatlon, Assoclatlon, lounda-
tlon, etc. - Certlllcate ol 8eglstratlon, Artlcles ol
lncorporatlon & 8y-Laws ol SLC
4. Cooperatlve- Certlllcate ol 8eglstratlon
ll. lor the lssuance ol 8uslness 1ax ayment Certlllcate:
1. 1ax Assessment
2. Crlglnal Copy ol Clllclal 8ecelpt ol ayment lor
8uslness taxes, lees and other charges
3. Crlglnal copy ol the Communlty 1ax Certlllcate
lor the current year
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kLUIkLMLN1S :
lll. lor the lssuance ol Mayor's 8uslness ermlt (must be
complled wlthln 60 days lrom the date ol the lssuance ol
81C)
1. All ol the documents enumerated under l and ll
above
2. 8arangay Clearance where the buslness locatlon be-
longs wlth olllclal recelpt ol payment
3. Sanltary ermlt (whlle waltlng lor the release be-
cause lt ls alter lnspectlon, employer and employees
wlll have Chest x-8ay and present lt to Clty Pealth
department to clalm Pealth Cards)
4. 8eal roperty 1ax Clearance or Certlllcate ol no ue-
llnquency, ll the permlttee owns the area ol buslness
3. Contract ol Lease, ll the permlttee rents the area ol
the buslness
6. 1axpayer's ldentlllcatlon number ol the ermlttee
7. 8l8 Certlllcate ol 8eglstratlon wlth prool ol payment
(hp300) ol the 8uslness
8. 8uslness Clearance lrom SSS, hllPealth and ag-l8lC
9. 8equlrements lrom natlonal and/or Local Covern-
ment relatlve to the klnd ol buslness applled lor (1hls wlll
be known alter lnspectlon)
I. lor Assessment
1. uuly lllled-out Appllcatlon lorm
2. revlous year's 1ax ayment verlllcatlon Sheet
(1vS)/ledger
ll. lor the 1emporary Mayor's 8uslness ermlts
1. Clllclal 8ecelpt ol payments made
2. resent year Communlty 1ax Certlllcate (C1C)
3. revlous year Mayor's 8uslness ermlt
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BUSINESS PERMIT
kLUIkLMLN1S :
lll. lor securlng the 8uslness ermlt
1. revlous year 8, wlth C.8.
2. SSS Clearance
3. 8arangay Clearance
4. Sanltary ermlt
3. Contract ol Lease (ll appllcable)
6. PlLPLAL1P Clearance
7. AC-l8lC Clearance
ILL]S :
Appl|cot|oo of New 8us|oess
8uslness 1axes - 0.0003 x Capltal
lnvestment
ermlt lee - 0.002 x Capltal
lnvestment
Clty Pealth lnspectlon lee - 8ased on Capltal
lnvestment (max. hp 30)
Zonlng lee - 8ased on Capltal
lnvestment (max. hp 330)
lood & urug lee (|o cose bus|oess |s fooJ teloteJ)
- 8ased on Capltal
lnvestment (max hp 130)
llre uepartment lee - 10 ol 1otal 8egulatory
lees
Carbage lee - 8ased on the nature and
Area ol the 8uslness
(Crdlnance # 2018: Cmnlbus 1ax
Code-lmposltlon ol Carbage lee)
Communlty 1ax Certlllcate - hp 20 (2 lnterest per
month lor late cedulas
lor slngle proprletorshlp)
Corporate Cedula - hp 300 (8aslc Cnly)
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BUSINESS PERMIT
ILL]S :
- Appllcatlon lor renewal llled alter !anuary 20 shall
sub[ect the appllcant to a penalty ol 1/20th ol 1
ol the capltal lnvestment (Sec. 3, 8evlsed Cmnl-
bus 1ax Crdlnance ol the Clty ol Cebu).
- lurther, except as otherwlse provlded, payments
ol taxes, lees or charges made alter the 20th ol
!anuary shall be sub[ect to surcharges ol 23
plus lnterest at the rate not exceedlng 2 per
month ol the unpald taxes, lees or charges ln-
cludlng surcharges...(Sec. 20, 8evlsed Cmnlbus
1ax Crdlnance ol the Clty ol Cebu).
Follow these steps
Wait while
Person-in-charge
Approach
It will
take
1. Ask lor the 8
Appllcatlon lorm
and your rlorlty
number lrom the
lront uesk Clerk/
Secretarlat and llll lt
out.
1. Pands out the
appllcatlon lorm lor
8uslness ermlts
and the rlorlty
number.
vloleta
Ar-
ranchado
!unaler
Aqulno
Less than
a mlnute
2. Ask lor your 1ax
ayment 1vS lrom
the Clerk ln the verl-
llcatlon Area.
2. rlnts out the
1vS ol the busl-
ness establlshment.
Pernane
Alguno
Arthur
Lchavez
3-3 mln-
utes
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C|tq ej Cea 21
Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
3. When your num-
ber ls called, glve
the Appllcatlon
lorm, toqetbet w|tb
tbe 1lv5 ooJ ptev|-
ous yeots Moyots
letm|t (fot teoewol),
to the asslgned
evaluator lor the
assessment ol the
buslness taxes and
related charges.
3. Assess the
Cross Annual
lncome ol the
8uslness Lstab-
llshment.
Lvaluators:
Monlna alres
Zoslma Sebes
Lthel orca-
dllla
Sherllyn 8an-
dolon
Waltlng
tlme ol 3-30
mlnutes,
dependlng
on the vol-
ume ol ap-
pllcants
entertalned,
Lvaluatlon
takes about
3-13 mln-
utes
4. 8ecelve the
slgned/approved
assessment sheet
lrom the evaluator.
4. 8elease the
approved as-
sessment ol
buslness taxes
and lees to the
cllent.
Monlna
alres, Zoslma
Sebes, Lthel
orcadllla
Sherllyn 8an-
dolon
Less than a
mlnute
3. ay the buslness
taxes and other re-
lated charges at wln-
dows marked
8uslness 1axes
only".
3. lssues the
Clllclal recelpt
lor the pay-
ments made.
ueslgnated
collector 13-20 mln-
utes
6. Clalm your 1em-
porary 8uslness er-
mlt.
6. 8eleases the
1emporary
8uslness ermlt
alter verlllca-
tlon ol support-
lng documents.
vlctorla
Polganza
13-30 mln-
utes
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Follow these steps
Wait while
Person-in-
charge
Approach
I t will take
7. Comply wlth the regulatory requlrements.
a) SSS Clearance - thls can be processed lrom wlthln/
near the 8 renewal area.
b) 8arangay Clearance wlth C.8.
c) Contract ol Lease (ll appllcable)
d) revlous 8uslness ermlt, wlth C.8.
e) Sanltary ermlt - owner has to apply [ CPu and
walt lor the lnspectlon report lrom the lnspectlon
team.
1he buslness
owner/
appllcant ls
allowed a 30-
day allowance
to comply the
regulatory
requlrements.
8. Submlt the regulatory
requlrements to the
verlller.
7. Lvaluates
the support-
lng docu-
ments.
Less than a
mlnute
9. Walt whlle the verl-
ller approves and en-
dorses the prlntlng ol
the ermanent 8uslness
ermlt.
8. Approves
the prlntlng
ol the er-
manent 8usl-
ness ermlt.
3-3 mlnutes
10. 8ecelve the perma-
nent buslness permlt
(renewal) lrom the 8
releaslng Clerk.
9. 8eleases
the 8uslness
permlt to the
cllent.
8eleaslng
Clerk
lrom the
Mayor's
ermlt
Sectlon
3 mlnutes
verlllers:
vlctorla
Polganza
Pernane
Alguno,
Arthur
Lchavez,
Sherllyn
8andolon
NC1L:
Appllcatlon lor new 8uslness ls sub[ect lor lnspec-
tlon ol the 8uslness area by the !olnt lnspectlon
1eam.
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HOW TO REGISTER AND GET LICENSE FOR MEAT
HANDLER AND PERSONNEL OF SLAUGHTERHOUSES
DLSCkI1ICN :1hls servlce ensures that all meat handlers or help-
ers operatlng ln Cebu Clty pass the standards set by
uvMl. lt also ensures that 8utchers and Lntrall
Cleaners ol rlvate Slaughterhouses and Meat Pan-
dlers ol Meat Shops, Meat uealers and Meat roces-
sors are reglstered to certlly that they are physlcally
llt to handle meat products sold to general publlc.
CLILN1]S : Cwners ol prlvate slaughterhouses, meat handlers
and personnel ol slaughterhouse
CCN1AC1 LkSCN]S:
Analyn . Calungsod, Ml-lll
419-1200 , 232-4483
DUkA1ICN CI 1nL SLkVICL: 3 days
kLUIkLMLN1S:
1. Pealth Card
2. ollce Clearance
3. Sanltary ermlt
4. 8uslness ermlt
ILLS : a. Meat Shop Cperator - 400.00
a. Meat Stallholder - 230.00
b. Meat uealer/Suppller - 330.00
c. Meat vendor - 130.00
d. Meat by roducts rocessor- 330.00
8utchers /Lntrall Cleaners, Meat Pandlers, Meat
uealers and Meat rocessors" - 130/ person
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Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
Annalyn
Calungsod
1 day
1. Submlt pho-
tocoples ol the
requlrements at
uvMl olllce.
1. Checks the
requlrements.
2. resent the
orlglnal coples
ol the requlre-
ments
2. verllles the
authentlclty ol
the photocoples
by comparlng
wlth the orlglnal.
3. ay reglstra-
tlon lee
3. lssue olllclal
recelpt ol the
amount pald.
C1C Collector
asslgned at
uvMl
4. Cet 8eglstra-
tlon Certlllcate
4. lssue the 8eg-
lstratlon Certlll-
cate
Annalyn
Calungsod
2 days al-
ter paylng
the regls-
tratlon lee
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C|tq ej Cea 25
HOW TO REGISTER & GET OF PRIVATE
SLAUGHTERHOUSES
DLSCkI1ICN :1hls servlce enables prlvate slaughterhouses to lor-
mally and legally operate ln Cebu Clty.
CLILN1]S : Cwners ol prlvate slaughterhouses operatlng wlthln
Cebu Clty
CCN1AC1 LkSCN]S:
419-1200 , 232-4483
DUkA1ICN CI 1nL SLkVICL: 4 days and 3 mlnutes (uvMl only)
kLUIkLMLN1]S:
a. Sanltary ermlt
b. 8uslness ermlt
ILL :
hp 3,000.00- 8eglstratlon lee
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C|tq ej Cea 26
Person-in-charge
Approach
It will
take
1. rocess buslness
permlt at C1C, Cebu
Clty Pall. (lollow steps
oo now to opply
bus|oess petm|t, p. 16"
8uslness
ermlt
Sectlon at
C1C
2. 8rlng the llrst en-
dorsement glven by
the buslness permlt
sectlon to uvMl.
Annalyn
Calungsod
Maxl-
mum ol 2
days
lrom the
submls-
slon ol
1st en-
dorseme
nt
3. Walt untll the date
ol lnspectlon.
2. 8emlnds the
cllent on the date
scheduled.
4. Let the lnspectors
check the locatlon.
3. lnspects the lo-
catlon.
3. Alter lnspectlon, get
the lnspectlon report
and 2
nd
endorsement.
4. Checks the docu-
ments glven.
2 days
6. hotocopy buslness
permlt and sanltary
permlt.
3. lnstructs the
cllent on the num-
ber ol coples to be
produced.
7. ay the reglstratlon
lee.
6. lssues olllclal
recelpt ol the lee
pald.
C1C Col-
lector
asslgned
to uvMl
2 mlns.
8. Submlt photocoples
ol buslness and sanl-
tary permlt.
7. Checks the docu-
ments submltted.
Annalyn
Calungsod
1 mlnute
9. Cet 8eglstratlon
Certlllcate
8. lssues the 8egls-
tratlon Certlllcatlon
Wlthln
the day
1. 8ecelves and
checks the docu-
ments glven.
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HOW TO REGISTER ADMISSION TICKETS OF
MOVIEHOUSES
DLSCkI1ICN :1hls servlce exlsts to ensure that the tlckets used ln
the movle houses are not recycled and that they
correspondlng amusement taxes have been pald.
CLILN1]S : 8uslness men ol Cebu Clty
CCN1AC1 LkSCN]S:
Clella vlllares (Sectlon Chlel)
412-0000 loc. 110
LCCA1ICN : 2
nd
lloor Clty 1reasure's Clllce - Amusement 1ax
Sectlon, Lxecutlve 8ulldlng, Cebu Clty Pall
kLUIkLMLN1]S: 8undles ol movle house tlckets
Llst ol the serlal number ol the tlckets
Follow these steps

Wait while
Person-in-charge
Approach
It will
take
1. Submlt the bun-
dles/boxes ol movle
house tlckets to the
Clerk.
1. 8ecords the serlal
numbers ol the tlck-
ets submltted lor
reglstratlon.
Clella vll-
lares
!essle
valenzuela
Less
than a
mln-
ute
2. Walt whlle the clerk
stamps the tlckets wlth
the Clty 1reasurer's
name.
2. Stamps the regls-
tered tlckets wlth the
Clty 1reasurer's
name.
30
mln-
utes
3. Clalm the slgned
and reglstered admls-
slon tlckets lrom the
Clerk.
3. 8eleases the
slgned and regls-
tered admlsslon tlck-
ets to the promoter/
cllent.
Less
than a
mln-
ute
!essle
valenzuela
8odollo
Matas
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HOW TO REGISTER WEIGHTS AND MEASURES
DLSCkI1ICN :1hls servlce ls to ensure that the welghts and
measures (welghlng scales, gasollne pumps/
nozzles, and meter stlcks) used by buslness estab-
llshments are accurate and rellable at all tlmes,
pursuant to Sec. 148 ol 8A 7160 and Sec. 34-33 ol
the Clty 1ax Crdlnance no. Lxlx.
CLILN1]S :8uslness men ol Cebu Clty uslng welghts/measures
CCN1AC1 LkSCN]S: !udellne Cabatana
412-0000 loc. 113
LCCA1ICN : Cround lloor Lxecutlve 8ulldlng, Cebu Clty Pall
kLUIkLMLN1S: Welghlng scales
Clllclal recelpt lor the payment ol the reglstratlon lee
Follow these steps

Wait while
Person-in-charge
Approach
It will
take
1. Cllent brlngs the
welghlng scales and
other slmllar devlces.
1. Callbrates the
welghts and measures
lor assessment.
!udellne
Cabata
Less
than a
mlnute
2. Cllent pays the
amount due lor the
callbratlon wlndows
wlth Mlscellaneous
permlts only".
2. lssues the Clllclal
8ecelpt lor the pay-
ments made.
ueslg-
nated
Cashler
Maxl-
mum
ol 3
mln-
utes
3. Cllent clalms the
reglstered welght and
measure lrom the
personnel asslgned.
3. laces stlckers on
the callbrated welghts
and measures and
releases the same to
the cllent.
!udellne
Cabatana
10-13
mln-
utes
x
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HOW TO GET MARKET AND NO DELIQUENCY
CERTIFICATIONS
DLSCkI1ICN :1hls servlce ls ln llne wlth the compllance ol the re-
newal / appllcatlon ol new permlt or lor the purpose
ol electrlcal and/ or water connectlon.
CLILN1]S : Legltlmate Stallholder-Market
CCN1AC1 LkSCN]S:
8aquel 8. Arce, Market Admlnlstrator
233-1324 / 236-2620
LCCA1ICN : Market Cperatlon ulvlslon (MCu) Clllce
2nd lloor, Cotlaco 8ulldlng
DUkA1ICN CI 1nL SLkVICL: 19 mlnutes & 40 seconds
kLUIkLMLN1]S:
a. Communlty 1ax Certlllcate (Cedula) based on gross
lncome current year
b. ayments ol Stall 8entals
c. Certlllcate lrom the Cooperatlve/ Assoclatlon
where he/ she ls a member
ILL]S : 40.00 lor Market Certlllcatlon
Follow these
steps
Wait while
Person-in-charge
Approach
It will
take
1. Submlt all
requlrements.
1. Assesses papers sub-
mltted
2. Checks records ol mar-
ket lnventory.
3. lorwards assessed
papers to another clerk.
4. Checks stall rental re-
cord ln the logbook.
Mercedes
llores
8etty Culros,
Lucla
Cabanes,
Susan Cuerra
13
mln-
utes
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Follow these
steps
Wait while
Person-in-
charge
Approach
It will
take
2. ay 40.00
lor Market Cer-
tlllcatlons & no
dellnquency.
3. lssues Clllclal
8ecelpt (C8) to
legltlmate stall-
holders.
Asslgned
collector
30
seconds
3. Clve C8 to
clerk lor the
lssuance ol
Market Cer-
tlllcatlon.
6. lntervlews stall-
holder as to pur-
pose on market
certlllcatlon.
7. lssues & counter-
slgns the market
certlllcatlon .
Mercedes
llores
3
mlnutes
4. Cet & glve
the Market Cer-
tlllcatlon to
another clerk
holdlng the re-
cord ol stall
rental lor coun-
terslgn.
8. Counterslgns the
certlllcatlon as to
no record ol delln-
quency" and lor-
wards lt to Market
Admlnlstrator lor
slgnature.
8etty Culros,
Lucla
Cabanes, Susan
Cuerra
30
seconds
9. Slgns the Market
Certlllcatlon.
8aquel 8ohol-
Arce,
Market Admln-
lstrator
Arnel Culrano,
Asst. Market
Admln.
30
seconds
3. 8ecelve the
release market
certlllcatlon.
10. 8eleases the
Certlllcatlon.
Mercedes
llores
10
seconds
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HOW TO GET SUBDIVISION DEVELOPMENT PERMIT
DLSCkI1ICN :1hls servlce determlnes ll locatlon ls allowed to be

developed as subdlvlslon.
CLILN1]S : Cebu Clty Constltuents
CCN1AC1 LkSCN]S:
nlceloro n. lroy / 8olando Salazar, !r.
233- 2217
LCCA1ICN : Clty lannlng and uevelopment Clllce (CuC)
Land use and Zonlng ulvlslon
3rd lloor, Leglslatlve 8ldg., Cebu Clty Pall
DUkA1ICN CI 1nL SLkVICL: Mlnlmum ol (1) one month
& 30 mlns.
kLUIkLMLN1]S:
a. uevelopment plan
b. 8arangay 8esolutlon
c. LCC and Approved S 8esolutlon
ILLS : er schedule ol lees lrom PLu88 and
Clty Crdlnance 1636
Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
1. Cet and llll out
uevelopment ermlt
appllcatlon lorm" at
CuC olllce.
1. 8ecelves lllled-
out appllcatlon
lorm wlth pertl-
nent documents.
8olando
Salazar, !r.
30
mln-
utes 2. Submlt appllcatlon
lorm wlth pertlnent
documents.
2. 8evlews docu-
ments.
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Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
3. lollow- up on sched-
ule lor ocular lnspec-
tlon.
3. Asslgns person-
nel lor the ocular
lnspectlon.
8olando
Salazar !r.
4. Cn the scheduled
date, be at the deslg-
nated area.
4. Conducts Ccu-
lar lnspectlon and
evaluatlon.
3. Coes back to
the olllce and
lssue uevelop-
ment ermlt.
3. 8ecelve the
approved uevelopment
ermlt.
Mlnl-
mum
ol one
month
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HOW TO APPLY FOR RETIREMENT OF BUSINESS
OPERATIONS
DLSCkI1ICN : As per Sectlon 12 ol the Cmnlbus Clty 1ax Crdlnance:
..ooy petsoo wbo Jes|tes to tet|te ftom b|s bus|oess,
ttoJe, occupot|oo ot coll|oq, moy Jo so by sutteoJet-
|oq b|s l|ceose ot petm|t to tbe c|ty 1teosutet w|tb|o
teo (10) Joys ftom tbe Jote of tbe lost eotty |o b|s
books of occouots, ooJ by f|l|oq tbe cottespooJ|oq
tetutos ot stotemeot of qtoss soles ot tece|pts fot
Jetetm|oot|oo of tbe toxes Jue. lf tbe tox po|J Jut|oq
tbe yeot be less tboo tbe tox Jue oo so|J qtoss soles
ot tece|pts of tbe cutteot yeot, tbe J|ffeteoce sboll be
po|J befote tbe bus|oess |s coos|JeteJ off|c|olly te-
t|teJ."
..lot fo|lute to sutteoJet tbe l|ceose ot petm|t w|tb|o
tbe pet|oJ bete|o ptesct|beJ, tbe bus|oess ot occupo-
t|oo sboll be JeemeJ os be|oq coot|oueJ, ooJ tbe
toxes ot fees cottespooJ|oq, ot leost, to tbe succeeJ-
|oq uottet sboll become Jue ooJ poyoble."
8uslness owners whose buslnesses have
stopped operatlng are requlred to apply lor
buslness retlrement ln order to brlng thelr busl-
ness records to a close.
1he alm ol the servlce ls also to verlly that these
buslness establlshments that have termlnated
thelr operatlons do not have any exlstlng bal-
ances ln our records, as well as to check the au-
thentlclty ol the appllcatlon.
CLILN1]S : 8uslnessmen ol Cebu Clty
CCN1AC1 LkSCN: Zoslma Sebes - Actlng ulvlslon Chlel
412-0000 loc 116
LCCA1ICN : 2
nd
llr, Lxec. 8ldg / 8uslness 1axes & lees ulvlslon
Cebu Clty Pall
DUkA1ICN CI 1nL SLkVICL: 2 weeks & 23 mlnutes
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HOW TO APPLY FOR RETIREMENT OF BUSINESS
OPERATIONS
kLUIkLMLN1S :
1. revlous 8uslness ermlt wlth Clllclal 8ecelpt (C.8.)
2. verlllcatlon Sheets/Assessment Sheets Communlty 1ax
Certlllcate (cedula)
Follow these steps
Wait while
Person-in-charge
Approach
It will
take
1. Ask lor the Appllca-

tlon lorm lor retlrement
and llll out.
1. Asslgned person
checks the buslness
records ol the es-
tabllshment lor any
unpald tax bal-
ances.
vlctorla
Moneva
2. Submlt the appllcatlon
lorm, together wlth the
supportlng documents
needed.
4. Walt lor the lnspec-
tlon 1eam to lnspect the
buslness establlshment
certlllcate ol authorlty.
4. lnspects the
buslness establlsh-
ment to valldate lts
clalm lor retlre-
ment.
Asslgned
lnspectors
Maxl-
mum
ol 2
weeks
3. ay lor the remalnlng
buslness tax balance to
the Cashler (ll any). Wln-
dow/s whlch lndlcates
8uslness 1ax ayments
3. ueslgnated Col-
lector lssues the
Clllclal 8ecelpt lor
the payments
made.
ueslg-
nated
cashler
Maxl-
mum
ol 3
mln-
utes
6. Submlt the Clllclal
8ecelpt ol the payment
made to the verlller.
7. 8eleases the
approved 8etlre-
ment certlllcate to
the cllent.
vlctorla
Moneva
Less
than
13
mln-
utes
7. Clalm approved busl-
ness retlrement.
Less
than 3
mln-
ute
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!`!l !'!`:
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DLSCkI1ICN :1hls servlce caters to llllng and reglstratlon ol all
reglstrable documents ol blrth, [udlclal decrees and
legal lnstruments updatlng records on llle and keep
and preserve them per Admlnlstratlve Crder 1,
s. 1993 ol Act 3733.
CLILN1]S : arents or authorlzed representatlve
CCN1AC1 LkSCN]S:
Atty. Lvangellne 1. Abatayo, Clvll 8eglstrar
Louella n. ue[lto , 8eglstratlon Clllcer
232-6664
LCCA1ICN : Clllce ol the Clty Clvll 8eglstrar (CCC8)
Cebu Clty
kLUIkLMLN1]S: none
HOW TO REGISTER LIVE BIRTH

Follow these
steps
Wait while
Person-in-charge
Approach It will
take
1. 8evlews CCL8 en-
trles accordlng to
guldellnes.
llelma
Manlgbas
7 mln
2. Asslgn 8eglstry
number to CCL8 and
lorwards CCL8 lor
slgnatory.
8ldollto ?banez
3 mln.
3. Slgns the CCL8. Cscar 8. Molo, 13 mln.
2. Cet copy ol
reglstratlon ol
llve blrth.
4. Clerk segregates
and glve copy to par-
ent or representatlve.
llelma
Manlgbas
1.3 mln.
1. Submlt
accompllshed
Certlllcate ol
Llve 8lrth
(CCL8).
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DLSCkI1ICN : 1hls servlce caters to appllcants lor delayed llllng
and reglstratlon ol blrth.
CLILN1]S : arents or any authorlzed representatlve
CCN1AC1 LkSCN]S:
232-6664
Cebu Clty
kLUIkLMLN1]S:
a. Accompllshed Certlllcate ol Llve 8lrth (CCL8) ln
lour coples, orlglnal slgnatures alllxed,
b. 8ackslde ol CCL8 (Allldavlt lor uelayed 8eglstra-
tlon ol 8lrth) must be accompllshed and nota-
rlzed or subscrlbed by authorlzed Clllcer,
c. Certlllcate ol no 8ecord lssued by Clvll 8eglstrar,
d. negatlve Certlllcatlon lssued by natlonal Statls-
tlcs Clllce,
e. Any two ol the ll: documentary evldences,
showlng Nome of cb|lJ, Nome of Motbet ooJ
Nome of lotbet, to wlt:
8aptlsmal Certlllcate
School 8ecord
l18 ol arents
lnsurance ollcy
Medlcal 8ecords
CCL8 ol chlldren, ll any,
voter's Certlllcatlon
HOW TO APPLY FOR LATE REGISTRATION OF BIRTH

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HOW TO APPLY FOR LATE REGISTRATION OF BIRTH
kLUIkLMLN1]S:
l. Marrlage Certlllcate ol appllcant ll above 18 y.o. and
applylng lor hlmsell/hersell,
g. ll lllegltlmate durlng blrth ol chlld, and the mother ls not
the appllcant/lnlormant attach:
Allldavlt Statlng the whereabout ol the mother
Allldavlt ol two dlslnterested persons attestlng to
the clrcumstances ol the blrth ol the chlld
ILLS :
1. Late 8eglstratlon lee .................. 230.00
2. Llve 8lrth lorm lee ..................... 30.00
Follow these steps
Wait while
Person-in-
charge
Approach
It
will
take
1. Submlt accompllshed
CCL8 and supportlng pa-
pers to Wlndow 4
(uelayed 8eglstratlon)
1. 8ecelves and
assess papers.
onclana
Sabal
13
mln.
2.ay lees at Wlndow 3. 2. lssues Clllclal
8ecelpt (C8).
C1C per-
sonnel
10
mln
3. Submlt C.8. to uelayed
8eglstratlon sectlon.
3. Logs C8.
4. lssues return
sllp.
onclana
C. Sabal
10
mln-
utes
4. Cet return sllp lor
scheduled release ol CCL8
copy alter 10-day postlng
Ceraldlne
Portelano
3. ostlng ol ue-
layed 8eglstratlon
lor 10 days per
Adm. Crder 1, s.
1993
10
days
3. Cet approved coples ol
CCL8
6. 8eleases CCL8
copy.
onclana
Sabal
3
mln.
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HOW TO GET BIRTH CERTIFICATES/ RECORDS
DLSCkI1ICN :1hls servlce lssues certlllcatlons related to the blrth
as on llle wlth the Clvll 8eglstry Clllce, certllled
transcrlptlon, certllled coples ol records on llle per
Admlnlstratlve Crder 1, s. 1993 ol Act 3733.
CLILN1]S : Cebu Clty resldents-arents or
authorlzed representatlve
CCN1AC1 LkSCN]S:
Cscar 8. Molo, 8eglstratlon Clllcer
232-6664
Cebu Clty
kLUIkLMLN1S:
a. valld lu wlth plctures
b. Authorlzatlon Letter w/ valld lu ol docu-
ment owner/parents lor authorlzed repre-
sentatlve
ILLS :
a. hp 30.00 lor local use,
b. hp 100.00 lor use abroad
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Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. Cet request
lorms (8l) lorm
W1 and llll-up
data
1. Pand over
request lorm.
!anlce
ulngdlng,
Wlndow 1
2 mln
2. ay at Wln-
dow 3
2. lssues Clllclal
8ecelpt (C8).
C1C personnel 10 mln
3. Submlt 8l
and C8 to Wln-
dow 2 lor verlll-
catlon ol lu,
authorlzatlon
letters and data
and asslgnment
ol 1ransact no.
3. 8ecelves and
assess documents
submltted.
4. Asslgns 1rans-
actlon number.
!erene Monte[o
/
8omeo
1umulak
3 mln.
4. lace accom-
pllshed 8l ln
box at wlndow 9
lredle Lanurlas
3 mln.
3. Walt at the
bench lor your
name to be
called.
Llnda Lnglls
Carlos ahugot
Clenda Cavlola
narmle 8alo
10 mln
6 Cet lssued
document/s at
Wlndow 10
when called.
6. 8eleases
document.
8lchle Arnlbal
Luz Cugay 3mln
3. Searches the
record, encodes,
prlnts and have lt
slgned
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DLSCkI1ICN :1hls servlce caters to llllng lor marrlage llcense as a
pre requlslte lor marrlage, [udlclal decrees and legal
lnstruments updatlng records on llle and keep and
preserve them per Admlnlstratlve Crder 1,
s. 1993 ol Act 3733.
CLILN1]S : 8oth or Any ol the couple must be a
Cebu Clty resldent
CCN1AC1 LkSCN]S:
232-6664
Cebu Clty
DUkA1ICN CI 1nL SLkVICL: 11 days& 43 mlnutes
kLUIkLMLN1]S:
a. At least (2) valld lu ol applylng couple upon thelr per-
sonal appearance (strlctly requlred),
b. valld lu ol parents upon personal appearance (strlctly
requlred)
and llll-up ol arental Consent (lor 18-21 years old) or
arental Advlce (lor 22-23 years old) duly verllled and
taken oath to ln lront ol the Clvll 8eglstrar (3-20 mlns.)
whlch must be slgned ll ldentlty ls alllrmed.
c. Accompllshed arental Consent or arental Advlse (lor
those couples who are requlred).
d. 8lrth Certlllcate (nLW) - 1 orlglnal & 2 photocoples,
e. Certlllcate ol Attendance to re-Marrlage Semlnar by
CPu- 1 orlglnal & 2 photocoples,
HOW TO APPLY FOR MARRIAGE LICENSE

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kLUIkLMLN1]S:
l. Cedula (8esldence Certlllcate) wlth slgnature - 1 orlg.
& 2 photocoples,
g. 8arangay Certlllcate - 1 orlglnal & 2 photocoples
h. CLnCMA8 (Certlllcate ol no Marrlage, lssued by the
natlonal Statlstlcs Clllce (nSC))- 1 orlg. & 2 photocop-
les,
Addltlonal uocuments lor WluCW/ WluCWL8
1. ueath Certlllcate ol deceased spouse, lssued by the
Local Clvll 8eglstrar or natlonal Statlstlcs Clllce - 1
orlg. & 2 photocoples,
2. CLnCMA8 lssued by natlonal Statlstlcs Clllce - 1 orlg.
& 2 photocoples,
Addltlonal uocuments lor those wlth AnnuLLLu MA88lACL
1. Certlllcate ol llnallty ol Annulment, lssued by the
Court - 1 orlg. & 2 photocoples,
2. Certlllcate ol 8eglstratlon lrom the Clvll 8eglstrar who
reglstered the Annulment papers - 1 orlg. & 2 photo-
coples,
Addltlonal uocuments lor lC8LlCn ALlCAn1S
1. ASSC81 l.u. - 2 photocoples (present the orlglnal
lor counterchecklng)
2. Stamped or rlnted uA1L Cl A88lvAL (Latest) on the
passport - 2 photocoples
3. Certlllcate ol Legal Capaclty to Marry lssued by the
lorelgner's dlplomatlc olllclal ln the hlllpplnes - 1
orlglnal & 2 photocoples,
4. (lC8 ulvC8CLu ALlCAn1S) - ulvorce uecree
(translated ll ln non-engllsh content),
3. ll lorelgner ls a wldow/wldower, same requlrements
above applles,
6. ll appllcant ls naturallzed cltlzen, naturallzatlon a-
pers - 2 photocoples (present orlglnal lor counter-
check)
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ILLS :lot l|l|p|oo oppl|coot.
Semlnar lee ................... 100.00
Marrlage Appllcatlon ....... 100.00
Marrlage Llcense lee ..... 30.00
lot lote|qoet oppl|coot.
Legal Capaclty 8eglstratlon . 1,000.00
Semlnar lee ........................... 100.00
Marrlage Appllcatlon ............... 100.00
Marrlage Llcense lee ............. 30.00
Person-in-charge
Approach
It will
take
1. roceed to Clty
Pealth-P8uC to get
schedule lor re-
Marrlage Semlnar
1. lnlorms cllent ol
the schedule ol the
re- Marrlage Seml-
nar.
CPu
ersonnel
3 mln.
2. ay at Wlndow 3. 2. lssues Clllclal
8ecelpt (C8).
C1C
personnel 10 mln
3. Attend re-Marrlage
Semlnar on scheduled
date by CPu & uSWS.
8rlng C.8. (please see
Crlentatlon -Marrlage
counsellng servlce.)
3. lacllltates re-
Marrlage Semlnar. CPu
ersonnel
1 day
4. Cet Appllcatlon lor
Marrlage Llcense (lorm
90) durlng semlnar.
4. Clves you lorm
90.
Manuellto
la[ardo,
2nd lloor,
Marrlage
Sectlon
3 mln.
3. Cet Certlllcate ol
Attendance alter seml-
nar.
3. Clves you Certlll-
cate ol Attendance
ol the re- Mar-
rlage Semlnar.
CPu
ersonnel
7 mln.
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HOW TO APPLY FOR MARRIAGE LICENSE
Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
6. llll-up lnlormatlon on
Appllcatlon lor Marrlage
Llcense, attach support-
lng documents and sub-
mlt to Marrlage Sectlon.
6. 8ecelves and
assess lorm
and at-
tached docu-
ments.
10 mln
7. Submlt lllled out lorm
and documents.
8. Cet clalm sllp wlth
schedule lor return.
7. lssues Clalm
Sllp. 3 mln.
9. Walt lor ostlng erlod
to transplre
8. ost names.
9. lssues Mar-
rlage Llcense.
10 days
10. Cet Marrlage Llcense
and coples ol appllcatlon
lrom Marrlage sectlon
10. 8eleases
Marrlage Ll-
cense.
8oslenlsa
Agot 3 mln.
Arlene
8asalo
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reglstrable documents ol marrlages, [udlclal decrees
and legal lnstruments updatlng records on llle and
keep and preserve them per Admlnlstratlve Crder 1,
s. 1993 ol Act 3733.
CLILN1]S : Couples or thelr authorlzed representatlve
CCN1AC1 LkSCN]S:
232-6664
Cebu Clty
kLUIkLMLN1]S: none
HOW TO REGISTER MARRIAGES

Follow these
steps
Wait while
Person-in-charge
Approach
It will
take
1. Submlt
accompllshed
Certlllcate ol
Llve 8lrth
(CCM).
1. 8evlews CCM entrles
accordlng to guldellnes.
7 mln
2. Asslgn 8eglstry number
to CCM and lorwards CCM
lor slgnatory.
3 mln.
3. Slgns the CCM. Atty.
Lvangellne
Abatayo
13 mln.
2. Cet copy ol
reglstratlon ol
marrlage.
4. Clerk segregates and glve
copy to couple or represen-
tatlve.
llelma
Manlgbas
1.3 mln.
8oslenlsa
Agot
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DLSCkI1ICN : 1hls servlce lssues certlllcatlons related to mar-
rlages as on llle wlth the Clvll 8eglstry Clllce, certl-
lled transcrlptlon, certllled coples ol records on llle
per Admlnlstratlve Crder 1, s. 1993 ol Act 3733.
CCN1AC1 LkSCN]S:
232-6664
Cebu Clty
kLUIkLMLN1]S:
a. valld lu wlth plcture
sentatlve
ILLS :
HOW TO GET MARRIAGE RECORDS

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Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. Cet request
lorms (8l) lrom
W1 and llll-up
data.
1. Pand over
request lorm.
!anlce
ulngdlng,
wlndow 1
2 mln
2. ay at
Wlndow 3.
2. lssues Clllclal
8ecelpt (C8).
3. Submlt 8l and
C8 to Wlndow 2
lor verlllcatlon
ol lu, authorlza-
tlon letter &
data and asslgn-
ment ol 1ransact
no.
3. 8ecelves and
assess documents
submltted.
4. Asslgns 1rans-
actlon number.
!erene Monte[o
/
8omeo
1umulak
3 mln.
4. Submlt 8l to
2
nd
lloor,
Marrlage Sectlon
3. Searches the
record, encodes,
prlnts and have lt
slgned
3 mln.
3. Walt as record
ls searched, en-
coded and
prlnted out.
10 mln
6. Cet lssued
document/s
when called and
acqulre slgna-
ture ol 8C lv at
Wlndow 10,
ground lloor.
6. 8eleases
document.
3mln
Manuellto
la[ardo
Manuellto
la[ardo
Arlene 8asalo
Cscar 8. Molo
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DLSCkI1ICN :1hls servlce caters to appllcants lor delayed llllng
and reglstratlon ol marrlages.
CLILN1]S : Marrled couples or Authorlzed representatlve
CCN1AC1 LkSCN]S:
232-6664
Cebu Clty
DUkA1ICN CI 1nL SLkVICL: 10 days & 33 mlnutes
kLUIkLMLN1]S:
a. Accompllshed Certlllcate ol Marrlage (CCM) ln lour cop-
les, orlglnal slgnatures alllxed,
b. Certlllcate ol no 8ecord lssued by Clvll 8eglstrar - 1 orlg.
& 2 photocoples
c. negatlve Certlllcatlon lssued by natlonal Statlstlcs Clllce,
d. A copy ol the Marrlage Contract obtalned by the couple
lrom the marrlage ceremony wlth Llcense or Allldavlt ol
Art. 34 - 1 orlg. & 2 photocoples,
e. Allldavlt executed by the Church/Solemnlzlng Clllcer
attestlng to the exlstence ol the marrlage ceremony and
the reason lor the delayed reglstratlon C8 Allldavlt exe-
cuted by the couple attestlng to the marrlage and the
reason lor the late submlsslon - 1 orlg. & 2 photocoples
ILL]S:
2. 'Marrlage' lorm lee ..................... 30.00
HOW TO APPLY FOR LATE REGISTRATION

OF MARRIAGES
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Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
CCM and supportlng pa-
pers to 2
nd
lloor Marrlage
Sectlon.
1. 8ecelves and
assess papers. 8oslenlsa
Agot
10
mln.
2. ay lees at Wlndow 3. 2. lssues Clllclal
8ecelpt (C8).
C1C
personnel
10
mln
4. Submlt C.8. to Mar-
rlage 8eglstratlon sectlon.
3. Logs C8.
4. lssues return
sllp.
10
mln-
utes
scheduled release ol CCM
- copy alter 10-day post-
lng
3. ostlng ol ue-
layed 8eglstratlon
lor 10 days per
Adm. Crder 1, s.
1993
10
days
CCM
6. 8eleases CCM-
copy.
3 mln.
8oslenlsa
Agot
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reglstrable documents ol death, [udlclal decrees and
legal lnstruments updatlng records on llle and keep
and preserve them per Admlnlstratlve Crder 1,
s. 1993 ol Act 3733.
CLILN1]S : 8elatlve ol the deceased/ authorlzed representatlve
CCN1AC1 LkSCN]S:
232-6664
Cebu Clty
kLUIkLMLN1]S : none
HOW TO REGISTER DEATHS

Follow these
steps
Wait while
Person-in-charge
Approach It will
take
1. Submlt
accompllshed
Certlllcate ol
ueath (CCu).
1. 8evlews CCu en-
trles accordlng to
guldellnes.
7 mln
2. Asslgn 8eglstry
number to CCu and
lorwards CCu lor slg-
natory.
3 mln.
3. Slgns the CCu. Cscar 8. Molo, 13 mln.
2. Cet copy ol
reglstratlon ol
death.
4. Clerk segregates
and glve copy to rep-
resentatlve.
Cemma Lstrera
1.3 mln.
Cemma Lstrera
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DLSCkI1ICN : 1hls servlce caters to appllcants lor delayed
llllng and reglstratlon ol deaths.
CLILN1]S : 8elatlves ol deceased or Authorlzed
representatlve
CCN1AC1 LkSCN]S:
232-6664
Cebu Clty
kLUIkLMLN1]S:
a. Accompllshed Certlllcate ol ueath (CCu) ln lour
coples, orlglnal slgnatures alllxed,
b. 8ackslde ol CCu (Allldavlt lor uelayed 8eglstra-
tlon ol ueath) must be accompllshed and nota-
rlzed or subscrlbed by authorlzed Clllcer,
c. Certlllcate ol no 8ecord lssued by Clvll 8eglstrar,
d. negatlve Certlllcatlon lssued by natlonal Statls-
tlcs Clllce,
e. ueath Certlllcate lssued lrom the church,
l. Allldavlt executed by the Pospltal/cllnlc the
nearest relatlve or the person havlng admlnlstra-
tor or attendant at death ll death occurred ln
the sald lnstltutlon or under the care ol the at-
tendant, ln delault ol the alore-mentloned the
Allldavlt shall be executed by the delault, shall
be executed by charge ol the patlent.
HOW TO APPLY FOR LATE REGISTRATION OF DEATH

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ILLS :
2. 'ueath' lorm lee ..................... 30.00
HOW TO APPLY FOR LATE REGISTRATION OF DEATH
Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
CCu and supportlng pa-
pers to Wlndow 9
(uelayed 8eglstratlon)
1. 8ecelves and
assess papers.
Clenn
Morales
13
mln.
2. ay lees at Wlndow 3. 2. lssues Clllclal
8ecelpt (C8).
C1C
personnel
10
mln
4. Submlt C.8. to ueath
8eglstratlon sectlon.
3. Logs C8.
4. lssues return
sllp.
10
mln-
utes
scheduled release ol CCu-
copy alter 10-day postlng
3. ostlng ol ue-
layed 8eglstratlon
lor 10 days per
Adm. Crder 1, s.
1993
10
days
CCu
6. 8eleases CCu-
copy.
3 mln.
Clenn
Morales
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DLSCkI1ICN : 1hls servlce lssues certlllcatlons related to
death as on llle wlth the Clvll 8eglstry Clllce, cer-
tllled transcrlptlon, certllled coples ol records on
llle per Admlnlstratlve Crder 1, s. 1993 ol Act
3733.
CLILN1]S : Cebu Clty resldents/
arents or authorlzed representatlve
CCN1AC1 LkSCN]S:
232-6664
Cebu Clty
kLUIkLMLN1S:
a. valld lu wlth plcture
sentatlve
ILLS :
HOW TO GET DEATH CERTIFICATES/ RECORDS

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Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. Cet request
lorms (8l) lrom
W1 and llll-up
data
1. Pand over
request lorm.
!anlce ulngdlng
2 mln
2. ay at
Wlndow 3
2. lssues Clllclal
8ecelpt (C8).
3. Submlt 8l
and C8 to Wln-
dow 2 lor verlll-
catlon ol lu,
authorlzatlon
letters and data
and asslgnment
ol 1ransact no.
3. 8ecelves and
assess documents
submltted.
4. Asslgns 1rans-
actlon number.
!erene Monte[o
/
8omeo
1umulak
3 mln.
4. lace accom-
pllshed 8l ln
box at wlndow 9
3. Searches the
record, encodes,
prlnts and have lt
slgned
3 mln.
3. Walt as re-
cord ls
searched, typed
out and slgna-
tures alllxed
10 mln
6 Cet lssued
document/s at
Wlndow 8 when
called
6. 8eleases
document. 3mln
Clenn Morales
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DLSCkI1ICN :1hls servlce caters any petltlon lrom concerned
cllents lor a correctlon ol entry or change ol llrst
name ol clvll documents through 8.A. 9048.
CLILN1]S : Concerned person/s or authorlzed representatlve
CCN1AC1 LkSCN]S:
232-6664
Cebu Clty
kLUIkLMLN1]S:
etltlon lor CCL
a. Accompllshed etltlon lorm 8A9048 1.1(CCL)
b. ll petltloner ls not document owner or parents then
attach ower-ol-Attorney,
c. Certlllcate ol 8lrth (nSC copy)
d. Certlllcate ol 8lrth (Local copy)
e. At least two (2) ol the lollowlng:
CCMLLLC voter's record
CSlS or SSS record
urlver's Llcense
Land 1ltle/Cert. 1ransler ol 1ltle
School 8ecord
8ank 8ecords
Cthers (as requlred by the Clvll 8eglstrar)
HOW TO REQUEST FOR CORRECTION OF ENTRY/IES

OF CIVIL DOCUMENTS
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kLUIkLMLN1]S:
l. 8equlred Clearances, to wlt:
Certlllcate ol Lmployment wlth no pendlng admln-
lstratlve case (lor employed) or Allldavlt ol unem-
ployment (lor unemployed appllcants), 8uslness
permlt (sell-employed)
n8l Clearance
n Clearance
etltlon lor Change ol name
a. Accompllshed etltlon lorm 8A9048 4.1 (Cln)
b. ll etltloner ls not the document owner or parents
then attach ower-ol-Attorney,
c. Certlllcate ol 8lrth (nSC copy)
d. Certlllcate ol 8lrth (Local copy)
e. At least two (2) ol the lollowlng publlc or prlvate docu-
ments upon whlch correctlon shall be based, to wlt:
CCMLLLC voter's Allldavt/record
Lmployment 8ecord
CSlS or SSS record
Medlcal 8ecord
8uslness 8ecord
urlver's Llcense
Land 1ltle/Certlllcate ol Land 1ransler
lnsurance 8ecord
8ank passbook
Cthers (as requlred by the Clvll 8eglstrar)
OF CIVIL DOCUMENTS
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ILL]S: et|t|on for Change of Name through kA 9048
a. llllng lee lor Cln ..................... 3,000.00
b. Malllng lee ................................ 80.00
c. Lndorsement lee ...................... 230.00
lor Mlgrant etltlons (Cut-ol-1own appllcatlons)
Mlgrant etltlons lee ...................... 300.00
Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
1. 8ecelves &
assess docu-
ments.
8ldollto
?banez
10-13
mln.
2. Clves return
sllp & endorsed
lor 10-day post-
lng.
Lllzabeth
urlarte
3 mln.
3. notlce ol ost-
lng typed and
attached to docu-
ments, dated and
posted.
Lllzabeth
urlarte
10 days
4. osted docu-
ments are en-
dorsed to Clvll
8eglstrar lor
Lvaluatlon ol e-
tltlon and decl-
slon.
Atty.
Lvange-
llne
Abatayo
1 day -
3 days
3. Approved petl-
tlon lorwarded to
nSC-CC8C lor
approval
Lllzabeth
urlarte
1-2
days
etltlon lor CCL or Cln
and requlred supportlng
papers to 1st lloor
8A9048 8ecelvlng table.
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Follow these steps
Wait while
Person-in-charge
Approach
It will
take
6. etltlon evaluated
by nSC-CC8C and
approval/dlsapproval
returned vla mall to
Clvll 8eglstrar
CC8C 3
months
7.Malled petltlon
recelved and logged
Lllzabeth
urlarte
3 mln.
8. Approved/
dlsapproved petltlon
segregated and Cer-
tlllcate ol llnallty
prepared
Aprll A.
!ayme
3 mln.
9. Certlllcate ol llnal-
lty and pertlnent
documents malled
back to nSC-CC8C
Aprll A.
!ayme
3 mln
10. llnal approved
petltlon released to
petltloner
Aprll A.
!ayme
13
mlns.
11. Lrroneous record
updated wlth ap-
proved correctlon.
Aprll A.
!ayme
4 hrs.
2. Cet copy ol updated
clvll documents.
NC1L:
lollow procedures ln gettlng clvll docu-
ments-blrth, death or marrlage.
OF CIVIL DOCUMENTS
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HOW TO REQUEST FOR UPDATING RECORDS
AND REGISTRATION OF LEGAL INSTRUMENTS
DLSCkI1ICN :1hls servlce caters to updatlng ol records and regls-
tratlon ol legal lnstruments such as uslng the sur-
name ol lather, legltlmatlon ol marrlage, supplemen-
tal report ol blrth.
CLILN1]S : Concerned person/s or Authorlzed representatlve
lor Supplemental 8eport ol 8lrth the authorlzed per-
son/s to llle are only the lollowlng:
loteot
CuotJ|oo
lotty coocetoeJ (of leqol oqe)
CCN1AC1 LkSCN]S:
232-6664
Cebu Clty
DUkA1ICN CI 1nL SLkVICL: 1 hour & 41 mlnutes
kLUIkLMLN1]S:
A. Aff|dav|t to Use the Surname of the Iather (k.A. 92SS)
a. 1hree (3) Crlglnal Coples (orlglnal slgned) ol the Aff|Jov|t
to use tbe 5utoome of tbe lotbet (Au5l) , typewrltten
and duly slgned by the lather,
b. 1hree (3) Crlglnal Coples ol Aff|Jov|t of cooseot of tbe
Motbet,
c. 1wo (2) photocoples ol blrth certlllcate (lorm 1A) or Cer-
tlllcate ol Llve 8lrth ol the chlld,
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kLUIkLMLN1]S:
d. Any documents showlng clearly the paternlty between the
lather and the chlld : (Strlctly requlred when the name ol
the lather does not appear ln the blrth record ol the chlld),
Lmployment records (wlth benellclarles),
SSS/CSlS records
lnsurance
Statement ol Assets and Llablltles
lndlvldual lncome 1ax 8eturn ol the lather (l18)
Cthers (showlng relatlonshlp between lather and
chlld)
d. 1hree (3) orlglnal coples ol Allldavlt ol Acknowledgement/
8ecognltlon duly slgned by the lather (Strlctly requlred
when the lather does not appear ln the blrth record ol the
chlld)
e. 1hree (3) coples ol Allldavlt ol Consent ol the Chlld , ll the
chlld ls 18 yrs. Cld and above,
l. Show valld ol both parents (l.e. SSS/CSlS, voter's lu, ostal
lu, urlver's Llcense, assport, etc.)
8. Aff|dav|t of kecogn|t|on (for b|rth records of those born before
August 3, 1988),
a. 1hree (3) orlglnal coples ol Aff|Jov|t of AckoowleJqemeot/
kecoqo|t|oo duly slgned by the lather (must be typewrltten/
computer prlntout),
b. Cne (1) orlglnal and two (2) photocoples ol 8lrth Certlllcate
(lorm 1A) or Certlllcate ol Llve 8lrth,
c. Any documents showlng clearly the paternlty between the
lather and the chlld, l.e.:
Lmployment 8ecords (showlng benellclarles),
SSS/CSlS records
lnsurance records
Statement ol Assets & Llabllltles
lncome 1ax 8eturn (l18)
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kLUIkLMLN1]S:
d. Show valld lu ol the parents (l.e. SSS/CSlS lu, voter's lu,
ostal lu, urlver's Llcense, assport, etc.)
C. Aff|dav|t of Leg|t|mat|on by Subsequent Marr|age
a. 1hree (3) orlglnal coples ol Aff|Jov|t of leq|t|mot|oo duly
slgned by the parents (must be typewrltten/ computer
prlntout),
b. 1hree (3) orlglnal coples ol Aff|Jov|t of kecoqo|t|oo by the
lather (ll the lather's name does not appear ln the orlglnal
blrth certlllcate)
c. Cne (1) orlglnal and two (2) photocoples ol the Marrlage
Contract ol the parents,
d. Certlllcate ol no Marrlage CLNCMAk, lrom the Clllce ol the
Clvll 8eglstrar-Ceneral (nSC) ol both parents,
e. 1wo (2) orlglnal coples ol 8lrth Certlllcate (lorm 1A) or Cer-
tlllcate ol Llve 8lrth,
g. Any documents showlng clearly the paternlty between the
lather and the chlld.
h. Show valld lu ol the lather (l.e. SSS/CSlS lu, voter's lu,
ostal lu, urlver's Llcense, assport, etc.)
D. Supp|ementa| keport of 8|rth
a. 1hree (3) coples ol the Aff|Jov|t of 5upplemeotol kepott of
8|ttb wlth the lollowlng lacts enunclated thereln:
name ol uocument Cwner
uate ol 8lrth, Marrlage or ueath,
8eglstry number
Lntry/entrles omltted durlng the tlme ol reglstra-
tlon
8eason lor omlsslon ol the entry/les durlng the
event
urpose ln supplylng the omltted data
a. 1wo (2) photocoples ol Certlllcate ol 8lrth showlng omltted
data
REGISTRATION OF LEGAL INSTRUMENTS
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Person-in-charge
Approach
It will
take
1. Submlt requlred
documents to the
Court Crders/!udlclal
uecree Sectlon
1. uocuments evalu-
ated lor sulllclency.
8upert
8aoy
6 mln-
utes
2. ay at Wlndow 3. 2. lssues Clllclal 8e-
celpt (C8).
C1C per-
sonnel
10 mln
3. Submlt C.8. to Legal
lnstruments Sectlon.
3. 8ecelves C8 and
lssues return sllp.
4. Asslgns 8eglstry
number to uocu-
ment.
8upert
8aoy
3 mln-
utes
scheduled release ol
annotated Clvll 8egls-
try uocument copy.
3. 8ecords are
searched lrom llles
6. updates docu-
ments & prepares
and segregates 3
coples.
Allredo
Segulsa-
bal !r.,
8upert
8aoy
1 hour
and 13
mln-
utes
3. Cet updated docu-
ments wlth annotatlon
as schedule
7. Clves updated
documents.
lrlsh Sa-
garlno
3 mln-
utes
REGISTRATION OF LEGAL INSTRUMENTS
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AND REGISTRATION OF COURT DECREES
DLSCkI1ICN :1hls servlce caters to updatlng ol records due to
Court Crders/!udlclal uecrees.
CLILN1]S : Couples or thelr authorlzed representatlve
CCN1AC1 LkSCN]S:
232-6664
Cebu Clty
DUkA1ICN CI 1nL SLkVICL: 1 hour & 48 mlnutes
kLUIkLMLN1]S:
1. etltlon - 1 orlglnal, 2 certllled coples
2. Court ueclslon - 1 orlglnal, 2 certllled coples
3. Certlllcate ol llnallty - 1 certllled copy, 2 photocoples
NC1L:
ll the petltlon ls llled outslde ol Cebu Clty, a Cer-
tlllcate ol 8eglstratlon lrom the CC8/MC8 ol that
Clty/Munlclpallty ls requlred and all documents
must be certllled true coples lrom the Clvll 8egls-
trar ol the Clty/Munlclpallty,
All uocuments submltted shall be cett|f|eJ 1tue
cop|es ftom tbe cletk of coutt where the petltlon
was llled.
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ILL]S:
1. Adoptlon :
a) lorelgn Adoptlon . . . . . . . . . . . . 2000.00
b) Local Adoptlon:
l) ll both parents lor [olnt adoptlon are, or ll Lone
adopter ls, not the natural/blologlcal arents/
parent . . . . . . . . . . . . . . . . . . . . . . . . . . .1000.00
ll) ll one or both parents lor [olnt adoptlon are, or ll
the lone adopter ls, the natural/blologlcal
parents/parent . . . . . . . . . . . . . . .. . . . . 300.00
2. Annulment ol Marrlage . . . . . . . . . . . . . . .. . . . . . . . 300.00
3. Legal Separatlon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300.00
4. ueclaratlon ol Absolute nulllty ol Marrlage . . . . .. . 300.00
3. Annotatlon ol ulvorce . . . . . . . . . . . . . . . .. . . . . . . . 300.00
6. Annotatlon on Clvll 8eglstry 8ecords ol lorelgn documents
reglstered ln Manlla Clvll 8eglstry. .. . . . . . . . . . . 300.00
7. Correctlon ol Lntry/les through Court roceedlngs . 300.00
8. Change ol name through Court roceedlngs . .... 1000.00
9. Court ueclslon recognlzlng or acknowledglng natural chll-
dren or lmpugnlng or denylng recognltlon . . . . .. 300.00
10. !udlclal determlnatlon ol paternlty . . . . .. . . . . . . . . 300.00
11. Court declslon or order on the Custody ol mlnors and
guardlanshlp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300.00
12. Allases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . 1000.00
13. naturallzatlon by Court roceedlngs . . . .. . . . . . . . . 2000.00
14. 8epatrlatlon or voluntary 8enunclatlon ol Cltlzenshlp
through the Court . . . . . . . . . . . . . . . . . . . . . . . . . . .
2000.00
13. Court ueclaratlon ol resumptlve ueath . . . .. . . . 300.00
16. 8eglstratlon ol other Court Crders/
!udlclal uecrees . . . . . . . . . . . . . . . . . . . .. . . . . 300.00
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AND REGISTRATION OF COURT DECREES
Follow these steps
Wait while
Person-in-charge
Approach
It will
take
1. Submlt requlred
documents to the
uecree Sectlon
1. uocuments evalu-
ated lor sulllclency
lrlsh Sa-
garlno
3 mln.
2. ay at Wlndow 3. 2. lssues Clllclal 8e-
celpt.
C1C per-
sonnel
2-10
mln
3. Submlt C.8. to
uecree Sectlon
3. 8ecelve C8 and
lssues return sllp.
lrlsh Sa-
garlno
1-3
mln.
scheduled release ol
annotated Clvll 8egls-
try uocument copy
4. 8ecords are
searched lrom llles
Allredo
Segulsa-
bal !r.,
8upert
8aoy
1-3
mln.
30 mln
- 1 hr.
3. update docu-
ments prepared ln 3
coples, segregated
and dlstrlbuted
lrlsh Sa-
garlno
3-10
mln.
8. Cllent gets updated
documents wlth anno-
tatlon on schedule.
lrlsh Sa-
garlno
3-10
mln.
9. Cllent ls lnstructed
to mall CC8C copy ll
courler ls prelerred or
CC8C mall lt through
ost Clllce.
lrlsh Sa-
garlno
3-3
mln.
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HOW TO AVAIL OF JOB OPPURTUNITIES
THROUGH DMDP
DLSCkI1ICN :1hls servlce provldes [ob opportunltles through:
1. Spec|a| Loca| n|r|ng - at least once a month
(when there are no scheduled [ob lalrs)
2. Loca| Iob Ia|r - 4
th
week ol March or 1
st
week
ol Aprll, !une and September
3. Cverseas Iob Ia|r - at least once a year
CLILN1]S : !obseekers/Ceneral ubllc
CCN1AC1 LkSCN]S: llorencla L. Monteveros
234- 4348
LCCA1ICN : Labor and Lmployment ulvlslon,
uepartment ol Manpower, uevelopment &
lacement (uMu), 8amos ubllc Market
AVAILA8ILI1 : As scheduled
DUkA1ICN CI 1nL SLkVICL: Maxlmum ol 1 hour and 20 mlnutes
kLUIkLMLN1]S:
a. 8lodata/8esume
b. 2x2 plcture
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Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. roceed to the
venue on the
scheduled date.
1. Worklng com-
mlttee prepares
the venue.
Maxlmum
ol 30 mln-
utes
2. 8eglster your
name at the reg-
lstratlon table.
2. 8eglstratlon Clll-
cer glves reglstra-
tlon lorm to appll-
cant.
3 mlnutes
3. Choose lrom
among the
posted [obs.
3. Worklng com-
mlttee asslsts ap-
pllcants ln looklng
lor [ob vacancles
sulted to thelr
quallllcatlons.
Maxlmum
ol 30 mln-
utes
4. Co to the
uMu stall lor
screenlng.
4. Screener checks
requlrements ol
appllcants accord-
lng to the [ob they
applled lor.
3 mlnutes
3. Meet wlth pro-
spectlve employ-
ers lor an lnter-
vlew.
3. Worklng Com-
mlttee leads appll-
cant to the rooms
asslgned lor the
employers to lnter-
vlew the appllcant.
Maxlmum
ol 10 mln-
utes
llorencla L.
Monteveros
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HOW TO REQUEST FOR A REFERRAL FROM
DMDP FOR WAGE EMPLOYMENT
DLSCkI1ICN :1hls servlce relers sultable appllcants to
companles that have been sollclted by uMu.
CLILN1]S : !obseekers/Ceneral ubllc
CCN1AC1 LkSCN]S: 8osllnen 8. Cortes
234- 4348
DUkA1ICN CI 1nL SLkVICL: Maxlmum ol 20 mlnutes
kLUIkLMLN1S:
a. 8lodata/8esume
b. 2x2 plcture
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Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. Submlt
blodata/resume.
1. LLu Clllcer re-
celves blodata/
resume.
8osllnen 8.
Cortes
1 mlnute
2. Walt whlle LLu
olllcer revlews
blodata/ resume.
2. LLu Clllcer ex-
amlnes blodata/
resume.
2 mlnutes
3. undergo an
lntervlew.
3. LLu Clllcer lnter-
vlews the [ob
appllcant.
3 mlnutes
4. Walt lor the
LLu Clllcer to
llnlsh the [ob
matchlng.
4. LLu Clllcer make
[ob matchlng ol the
[ob vacancles wlth
the student's quall-
llcatlons.
3 mlnutes
3. Walt whlle
your employ-
ment relerral ls
lssued.
3. LLu Clllcer types
relerral letter wlth
the company the
appllcant ls re-
lerred to.
3 mlnutes
6. Clalm relerral
letter.
6. LLu Clllcer ls-
sues relerral letter
to appllcant.
2 mlnutes
7. roceed to the
company you are
relerred to.
7. LLu Clllcer wlll
lnlorm appllcant to
proceed to the
company they are
relerred to.
8osllnen 8.
Cortes
2 mlnutes
uellln !.
8aldado
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HOW TO SEEK ASSISTANCE FOR LIVELIHOOD
DLSCkI1ICN :1hls servlce alms to provlde lndlvldual or groups
wlth an endorsement to avall ol sell-
employment programs and servlces.
CLILN1]S : !ob appllcants/Ceneral ubllc
234- 4348
DUkA1ICN CI 1nL SLkVICL: Maxlmum ol 20 mlnutes
kLUIkLMLN1]S:
a. 8lodata/8esume
b. 2x2 plcture
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Follow these
steps
Wait while
Person-in-charge
Approach
It will
take
1. Submlt blo-
data/resume to
Lmployment Clll-
cer.
1. LLu Clllcer recelves
blodata/resume.
8osllnen
8. Cortes
1 mlnute
2. Walt whlle LLu
olllcer revlews
blodata/ resume.
2. LLu Clllcer examlnes
blodata/resume.
2 mln-
utes
3. undergo an ln-
tervlew.
3. LLu Clllcer lnter-
vlews the [ob appllcant.
3 mln-
utes
4. Walt lor the
olllcer to match
you wlth govern-
ment agencles and
prlvate sectors
ollerlng sell-
employment.
4. LLu Clllcer makes
[ob matchlng ol the
student's quallllcatlons
wlth government agen-
cles and prlvate sectors
ollerlng sell-
employment.
3 mln-
utes
3. Walt whlle your
employment reler-
ral ls lssued.
3. LLu Clllcer types
relerral letter wlth the
company the appllcant
ls relerred to.
3 mln-
utes
6. Clalm relerral
letter.
6. LLu Clllcer lssues
relerral letter to appll-
cant.
2 mln-
utes
7. roceed to the
company you are
relerred to.
7. LLu Clllcer wlll ln-
lorm appllcant to pro-
ceed to the company
they are relerred to.
8osllnen
8. Cortes
2 mln-
utes
uellln !.
8aldado
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HOW TO AVAIL OF A SELF EMPLOYMENT
ASSISTANCE PROGRAM AT DSWS
DLSCkI1ICN :1hls servlce provldes addltlonal capltal assls-
tance to qualllled benellclarles.
CLILN1]S : Cualllled resldents ol Cebu Clty
CCN1AC1 LkSCN]S: vlrglnla L. lcclo LC ll
261- 8393 / 262-3163
LCCA1ICN: uepartment ol Soclal Wellare Servlces (uSWS)
AVAILA8ILI1 : Monday to lrlday 8:00 AM-3:00 M
DUkA1ICN CI 1nL SLkVICL: 1 month, 3 weeks, 3 days and 33
mlnutes
kLUIkLMLN1]S:
a. 8arangay Certlllcatlon
b. CCMLLLC Certlllcatlon
c. Cn golng llvellhood pro[ects
d. 8lodata
x
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Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. vlslt the Clllce
to request lor an
addltlonal capltal
asslstance.
1. lntervlew/reler
to soclal worker
asslgned.
llve (3)
mlnutes
2. Attend group
meetlngs/Soclal
preparatlon con-
ducted.
2. uo soclal prepa-
ratlon enhance-
ment/collateral
lnlormatlon
Cnce
every
week,
Cood lor
three (3)
weeks
3. Attend the 2
days 8aslc 8usl-
ness Manage-
ment 1ralnlng
3. LC ll conduct
the tralnlng.
2 days
4. 8ecelve certlll-
cate
4.1. repare pay-
roll/pro[ect pro-
posal lor approval.
4.2 uo documenta-
tlon.
1hlrty(30)
mlnutes
Cne (1)
month
3. 8ecelve/
addltlonal capltal
asslstance.
3. repare ol lndex
card/monltorlng.
Cne (1)
day
LC ll/SW
SW/SWClll
LC ll/SW
LC ll
8udget Clllce
LC ll
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HOW TO AVAIL OF THE SPECIAL PROGRAM
FOR EMPLOYMENT OF STUDENTS (SPES)
DLSCkI1ICN : 1hls servlce asslsts under-prlvlleged but deservlng
students ln pursulng hlgher educatlon by provldlng
them wlth employment durlng summer and Chrlst-
mas vacatlons.
CLILN1]S : Constltuents ol Cebu Clty aglng 18-24 years o|d
and must be a student lor the current school year
or semester as the case maybe or out of schoo|
youth provlded he ls golng to enroll the school year
or semester lmmedlately lollowlng the summer [ob
and the comblned net lncome tax ol hls parents
lncludlng hls lncome must not exceed hp
36,000.00
234- 4348
AVAILA8ILI1 : Plrlng ls on the months ol lebruary
and March
DUkA1ICN CI 1nL SLkVICL: 3 months , 2 weeks & 2 days
kLUIkLMLN1]S: Lndorsement lrom a 8arangay or Clty Clllclal
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Follow these
steps
Wait while
Person-in-
charge
Approach
It will
take
1. Secure en-
dorsement lrom
a 8arangay or
Clty Clllclal.
1. LLu Clllcer re-
celves and reads
endorsement.
1 day
2. roceed to
uMu to submlt
endorsement to
the LLu Stall.
1 day
3. Co to uMu
lor prellmlnary
lntervlew.
2. LLu Clllcer con-
ducts prellmlnary
lntervlew wlth the
appllcant.
llorencla L.
Monteveros
Wlthln one
month alter
submlsslon
ol endorse-
ment
4. 1ake the wrlt-
ten examlnatlon
ln uMu.
3. LLu Clllcer con-
ducts wrltten ex-
amlnatlon wlth the
appllcant.
LLu stall
Wlthln one
month alter
prellmlnary
lntervlew
3. Co to uMu
lor your llnal
lntervlew.
4. LLu Clllcer con-
ducts llnal lnter-
vlew wlth the appll-
cant.
lldel
Magno
Wlthln one
month alter
the exam
6. lnqulre
whether you are
hlred as a SLS".
3. LLu Clllcer posts
the llnal names ol
hlred appllcants.
llorencla L.
Monteveros
Alter 2
weeks
LLu Stall
NC1L:
lt wlll take more or less 3 months lor
the [ob.
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HOW TO ADVERTISE JOB VACANCIES
THROUGH DMDP
DLSCkI1ICN :1hls servlce allows prospectlve employers
(lndustrles, prlvate companles, recrultment
agencles) to publlcly proclalm [ob vacancles
through trl-medla and postlng ln the uMu bul-
letln board.
CLILN1]S : rlvate companles and recrultment agencles
CCN1AC1 LkSCN]S: !ean Marle 8rual/Cllllord lerrer
233- 9212
DUkA1ICN CI 1nL SLkVICL: 2 days
kLUIkLMLN1]S: Speclal 8ecrultment Authorlty (S8A) lrom
lor overseas companles/lndustrles/
recrultment agencles: hlllpplne Cverseas
Lmployment Agency (CLA) permlt
lor local companles/lndustrles/
recrultment agencles (excludlng Cebu):
uepartment ol Labor and Lmployment
(uCLL) permlt
lot New eol|steJ compoo|es l|ok w|tb uMul.
- Mayor's ermlt
- u1l (8uslness name)
- Set ol !ob vacancles
- Contact person wlth 1elephone & lax no.
- Address and speclllc Landmark/s
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Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. Companles
send the llst ol
[ob vacancles to
uMu vla mes-
senger or lax
machlne.
1. LLu Clllcer re-
celves the llst ol
[ob vacancles lrom
the companles.
!ean Marle
8rual
1 day
2. Walt lor the
conllrmatlon ol
the uMu LLu
Clllcer ol the
sent [ob vacan-
cles.
2. LLu Clllcer en-
codes all the [ob
vacancles sent by
companles ln the
computer.
3. Walt lor the
advertlsement ol
the [ob vacan-
cles.
3. LLu Clllcer sub-
mlts copy ol the
prlnted summary
ol [ob vacancles to
the radlo lor adver-
tlslng and to lC
lor advertlslng on
the webslte.
4. Make constant
lollow up about
the sent llst ol
[ob vacancles.
4. LLu Clllcer
makes posters ol
[ob vacancles.
3. Make a lollow
up call to check ll
the llst ol [ob
vacancles has
been posted.
3. LLu Clllcer posts
[ob vacancy posters
on the bulletln
board.
1 day
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HOW TO REQUEST FOR THE USE OF PLAZAS
DLSCkI1ICN :1hls servlce ls ollered to person and /or organl-
zatlon who wlsh to use publlc parks lor thelr
event /actlvlty
CLILN1]S : Any person / establlshment who wlsh to use
publlc parks / plazas
CCN1AC1 LkSCN]S: Mary Crace v. 1eoxon
(032) 236-2170
Lmall Ad: mgvteoxon[yahoo.com
LCCA1ICN : ark and layground Commlsslon
laza lndependencla
AVAILA8ILI1 : Monday to lrlday, 8:00 AM to 3:00 M
kLUIkLMLN1S:
a. Letter request addressed to:
Pon. nestor u. Archlval, Sr.,
Chalrman on arks & layground
b. ermlt to use (avallable at the arks olllce)
Follow these
steps
Wait while
Person-in-charge
Approach It will
take
1. Submlt request
letter to arks
and layground
Commlsslon ol-
llce
1. 8ecelve the letter
lrom the cllent
!anet C.
Llbarlos 2 mln-
utes
2. Coordlnate
wlth stall as to
avallablllty ol the
date and venue
ol the actlvlty
2. Check avallablllty
ol the date and
venue lor the actlvlty
!anet C. Ll-
barlos
3 mln-
utes
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Follow these steps
Wait while
Person-in-charge
Approach
It will
take
3. Walt lor the ap-
proval ol the arks
and layground
Commlsslon lor the
use ol the park.
3. Seek approval
lrom the Chalrman ol
the arks and lay-
ground Commlsslon.
note: no lunctlon ls
allowed ln luente
Csmena except dur-
lng Slnulog and asko
sa Sugbo.
Mary
Crace v.
1eoxon
10 mln-
utes
4. Accept donatlon ln
behall ol the arks
and layground
loundatlon.
!anet C.
Llbarlos
3 mln-
utes
3. lssue temporary
recelpt
!anet C.
Llbarlos
3 mln-
utes
6. Lndorse donatlon
to the loundatlon
!anet C.
Llbarlos
the lol-
lowlng
day
7. lssue Clllclal 8e-
celpt lor the dona-
tlon recelved
!anet C.
Llbarlos
10 mln-
utes
8. Pand ln recelpt to
the cllent
!anet C.
Llbarlos
1 mlnute
3. Submlt ermlt to
use to arks & lay-
ground Commlsslon
9. 8ecelves slgned
ermlt to use lorm
lrom cllent
!anet C.
Llbarlos
3 mln-
utes
Make donatlon to
the arks and lay-
ground loundatlon
lor the use ol the
park.
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C|tq ej Cea 82
HOW TO BE A PART OF A MASS WEDDING
DLSCkI1ICN :1hls servlce legallzes and solemnlzes the llves ol
couples wlthout legal lmpedlments to marry.
CLILN1]S : Cebu Clty Constltuents- couples who have llved
together lor at least 3 years
CCN1AC1 LkSCN]S: Marlcar 1arlman, Mlla Satlna
233-6123
LCCA1ICN : kALll lederatlon Clllce, 2nd lloor
8amos ubllc Market
AVAILA8ILI1: 8eglstratlon: Monday-lrlday
8:00 AM-3:00 M
Mass Weddlng - - every September
DUkA1ICN CI 1nL SLkVICL: 2 months, 1 hour & 13 mlnutes
kLUIkLMLN1]S:
a. 8lrth Certlllcate - 1 copy orlglnal & 2 coples pho-
tocopy
b. Certlllcate ol Attendance - re Marrlage Counsel-
lng (CPu- P8u) - 1 Copy orlglnal & 1 photocopy
c. Communlty 1ax Certlllcate (CLuuLA) - 1 orlglnal
and 2 photocopled
d. 8arangay Certlllcate
e. Certlllcate ol no Marrlage (CLnCMA8) lssued by
nSC - 1 orlglnal and 1 photocopy
l. lor Ages:
18-20 - Appearance lor both parents/ consent
21-24 - Appearance ol both or elther parent/
advlce
a. re- cana Semlnar (by Church)
b. Conllramatlon Certlllcate
c. 1awag sa Slmbahan"
d. ermlt to Marry lrom arlsh
e. 8aptlsmal Certlllcate
L
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C|tq ej Cea 83
NC1L:
llllng o l appllcatlon should be at leost
2 mootbs belore the weddlng date.
Follow these steps
Wait while
Person-in-charge
Approach
It will
take
1. vlslt kALll olllce
& ask lor appllcatlon
lorm & checkllst ol
requlrements.
1. Lxplalns the sys-
tem ln complylng
the requlrements.
1 hour
2. Comply the re-
qulrements. (tefet to
otbet setv|ces l|steJ
petto|o|oq to tbe
teu|temeots |o tb|s
cbottet.)
2. Pelps cllent ln
sendlng communl-
catlons to agencles
lnvolved ln comply-
lng the requlre-
ments.
2 months
3. Submlt complete
papers to kALll
Clllce lor Church
lntervlew.
3. Check all requlre-
ments.
4. Lndorsed to
Church lor llnal
lntervlew.
13 mln-
utes
4. Attend actual
event.
Ma.
Socorro
Allalara
reclousa
Labus
Carmen
vlllarln
n
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C|tq ej Cea 84
,
,
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C|tq ej Cea 85
HOW TO AVAIL OF SITE DEVELOPMENT FOR
URBAN POOR
DLSCkI1ICN :1o provlde baslc servlces such as loot path,
dralnage and access to water and electrlclty to
relocatees
CLILN1]S : 8elocated Communlty Assoclatlons
CCN1AC1 LkSCN]S: Carmelln uanlel
Support Servlces Sectlon Pead
233-7068 / 233-8124
LCCA1ICN : ulvlslon lor the Wellare ol the urban oor,
2nd lloor Leglslatlve 8ulldlng
AVAILA8ILI1 : Monday-lrlday, 8:00 AM-3:00 M
DUkA1ICN CI 1nL SLkVICL:8 Months, 4 weeks, 2 days & 3 mlns.
kLUIkLMLN1S: Letter request approved by the ulvlslon Pead
Follow these
steps
Wait while Person-
in-charge
Approach It will
take
1. Submlt letter
request to uWu
ulvlslon Pead.
1. 8ecelves letter
request
Arlene uy,
uWu recelv-
lng clerk
llve (3)
mlnutes
2. lollow up the
letter request
2. Lndorses letter
request to ulvlslon
Pead lor approval
Arlene uy
llve (3)
mlnutes
3. Walt lor sched-
ule ol the survey
3. Lndorses the
approved letter
request to the
1echnlcal Sectlon
stall lor the settlng
ol the schedule ol
the slte lnspectlon
Arlene uy llve (3)
mlnutes
n
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C|tq ej Cea 86
Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
Mlchael
Maslglat,
1echnlcal Sec-
tlon stall
4. Ask lor the
schedule ol the
slte lnspectlon
4. Sets the sched-
ule lor the slte ln-
spectlon
llve (3)
mlnutes
3. Accompany
stall durlng ln-
spectlon.
3. Conducts slte
lnspectlon
1hree (3)
days
6. Walts lor the
result ol the lot
survey
6. Makes a report
on the slte lnspec-
tlon conducted
1hree (3) -
lour (4)
days
7. Walts lor the
preparatlon ol
the CWL
7. repares the
CWL
Cne (1 )
day
8 lollow up ap-
proval ol the
CWL
8. Lndorses the
CWL to uLW lor
approval
Cne (1)
month
9. Walts lor the
approval ol ur-
chase 8equest
9. rocesses ur-
chase 8equest
Cne (1)
week
10. lollow up
budget allocatlon
lor the slte devel-
opment
10. llnds source
lunds lor the slte
Cne (1)
week
Mlchael
Maslglat
Mlchael
Maslglat
Mlchael
Maslglat
Cyrll uevota,
Support Ser-
vlces worker
Cyrll uevota
Cyrll uevota
11. Walt lor
processlng ol
procurement ol
the constructlon
materlals
11. rocesses the
procurement ol
constructlon mate-
rlals.
Cyrll uevota 1hree (3) -
months
n
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C|tq ej Cea 87
Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
11. Walts proc-
esslng ol pro-
curement ol the
constructlon ma-
terlals
11. Support Ser-
vlces worker proc-
esses the procure-
ment ol construc-
tlon materlals.
Cyrll uevota
Cyrll uevota
Cyrll uevota
Cyrll uevota
1hree (3) -
months
12. Cllent awalts
release ol con-
structlon materl-
als
12. Support Ser-
vlces worker re-
leases the con-
structlon materlals.
1wo (2 )
day
13 Cllent partlcl-
pates ln develop-
lng the slte, el-
ther by taklng
part ln the labor
ltsell or by em-
ploylng others to
work on the de-
velopments.
13. Support Ser-
vlces worker lmple-
ments the pro[ect
or developments.
Cne (1)
month
14. Cllent docu-
ments the pro-
gress ol the slte
development.
14. Support Ser-
vlces worker makes
a llquldatlon ol the
pro[ect's expenses
1wo (2)
days
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C|tq ej Cea 88
HOW TO GET PRELIMINARY APPROVAL FOR
LOCATIONAL CLEARANCE (PALC)
DLSCkI1ICN : 1hls servlce checks ll locatlon ls allowed as to

land use" lor subdlvlslon.
CCN1AC1 LkSCN]S:
nlceloro n. lroy
233- 2217
DUkA1ICN CI 1nL SLkVICL: Mlnlmum ol one month
kLUIkLMLN1]S:
a. 1ransler Certlllcate ol 1ltle
b. 1ax ueclaratlon
c. Subdlvlslon Scheme
ILL]S : 230.00
Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
1. Cet and llll out ALC
lorm at CuC olllce.
1. 8ecelves & verl-
lles lorm & at-
tached docu-
ments.
Marla
Cemma
Camomot
Mlnl-
mum ol
one
month
2. Coordlnate wlth
CuC stall lor the date
ol lnspectlon.
3. 8ecelve Certlllcatlon.
2. Conducts ocular
lnspectlon & pre-
pares certlllca-
tlon.
3. lssues Certlllca-
tlon.
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HOW TO GET CERTIFICATE OF OCCUPANCY
WITH HOUSING COMPONENT
DLSCkI1ICN : 1hls servlce determlnes ll soclallzed houslng sub-

dlvlslons wlth exlstlng structure/ houses have com-
plled wlth bulldlng codes.
CCN1AC1 LkSCN]S:
nlceloro n. lroy / Marla Cemma Camomot
233- 2217
DUkA1ICN CI 1nL SLkVICL: (3) 1hree worklng days
kLUIkLMLN1]S:
Certlllcate ol Completlon slgned by Lnglneer-ln-
charge ol constructlon
ILL]S : er schedule ol lees lrom PLu88 (Pouslng &
Land use 8egulatory 8oard)
Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
1. Cet and llll out 8 220
lorm at CuC olllce.
1. 8ecelve & verl-
lles lllled out 8
lorm wlth pertl-
nent documents
8olando
Salazar, !r.
ortla
Abugan
1hree
days
2. Coordlnate wlth CuC
stall lor the date ol ln-
spectlon.
2. Conduct ocular
lnspectlon &
evaluatlon.
3. lssues Certlll-
catlon.
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ISSUANCE OF SIMPLE SUBDIVISION PERMIT
DLSCkI1ICN :1hls servlce allows the requlsltloner to subdlvlde a

plece ol land wlth an area ol less than a hectare lor
lts purpose, sale, subdlvlslon among helrs and co-
owners ol the land.
CCN1AC1 LkSCN]S:
nlceloro n. lroy / 8olando Salazar, !r.
233- 2217
DUkA1ICN CI 1nL SLkVICL: 1 week & 30 mlnutes
kLUIkLMLN1S:
a. Subdlvlslon lan wlth vlclnlty map
b. 1ransler Certlllcate ol 1ltle
c. Lxtra !udlclal artltlon, ueed ol uonatlon & Sale
ILLS : 230 per appllcatlon
Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
1. Cet and llll out
Slmple Subdlvlslon ap-
pllcatlon lorm" at CuC
olllce.
1. 8ecelves lllled-
out appllcatlon
lorm wlth pertl-
nent documents.
Llgaya
Aton
30
mln-
utes 2. Submlt appllcatlon
lorm wlth pertlnent
documents.
2. 8evlew docu-
ments.
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C|tq ej Cea 91
Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
3. lollow- up on sched-
ule lor ocular lnspec-
tlon.
3. Asslgn person-
nel lor the ocular
lnspectlon.
8olando
Salazar !r.
4. Cn the scheduled
date, be at the deslg-
nated area.
4. Conduct Ccular
lnspectlon and
evaluatlon.
3. Coes back to
the olllce and
lssues Slmple Sub-
dlvlslon permlt.
3. 8ecelve the
approved Slmple Subdl-
vlslon permlt.
Maxl-
mum
ol 1
week
n
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HOW TO GET CERTIFICATION FOR ZONING CLASSIFI-
CATION & EXISTENCE OF ROAD-RIGHT-OF-WAY
DLSCkI1ICN : 1hls servlce wlll determlne the locatlon ol the land

ln determlnlng lts zonlng classlllcatlon and ll such ls
ad[acent or along road-rlght-ol- way (88CW).
CCN1AC1 LkSCN]S:
233- 2217
DUkA1ICN CI 1nL SLkVICL: (3) 1hree worklng days
kLUIkLMLN1]S:
a. 8equest Letter addressed to:
nlgel aul C. vlllarete, CuC Coordlnator
Cebu Clty Covernment, statlng:
Complalnant & number
b. Sketch lan
c. 1ax ueclaratlon/ 1ransler Certlllcate ol 1ltle
ILL]S : 40.00
Follow these steps
Wait while Person-
in-charge
Approach
It will
take
1. Submlt request letter
to CuC olllce together
wlth above documents.
1. 8ecelve & verlly
letter & attached
documents.
vlrgllla
Cabugao
Marla
Cemma
Camomot
1hree
days
spectlon.
2. Conduct ocular
lnspectlon & pre-
pares certlllcatlon.
3. lssues Certlllca-
tlon.
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HOW TO GET CERTIFICATE OF LAND HOLDING AND
CERTIFIED TRUE COPY OF TAX DECLARATION
DLSCkI1ICN : Cllents may request a certllled true copy ol 1ax
ueclaratlon ol thelr property or certlllcate wlth or
wlthout Land Poldlng.
CLILN1]S : roperty Cwners or thelr representatlve
CCN1AC1 LkSCN]S: 8lchard Conzales
412-0000 loc. 302
LCCA1ICN : 3rd lloor, Clty Assessor's Clllce,
Lxecutlve 8ldg., Cebu Clty Pall
kLUIkLMLN1]S:
ILL]S : Clllclal recelpt lor certlllcatlon lee
( hp 40.00 lor certllled true copy )
( hp 40.00 lor certlllcate ol land holdlng )
uocumentary stamp (hp 20.00 )

Person-in-charge
Approach
It will
take
1. Co to Wlndow 1 to
check ll your property
ls reglstered ln the
olllce.
1. 8ecelves C8
2. Checks 1u llles ln
the computer.
3. repares copy ol
1u /Certlllcatlon
4. 8ecords C8 ln the
logbook
Assess-
ment, 8e-
cord Clerk
(A8C)
3 mlns
2. resent C8, docu-
mentary stamp and
the note glven lrom
Step 1 to Wlndow 2.
3. A8 Management
ulvlslon Chlel ap-
proves
6. 8eleaslng clerk
releases certlllcates
20
mlns.
3. Cet certlllcate at
Wlndow 3.
3 mlns.
Assess-
ment, 8e-
cords Man-
agement
(A8M) er-
sonnel
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HOW TO GET CERTIFICATE OF WITH OR NO IM-
PROVEMENT ON A PARCEL OF LAND
DLSCkI1ICN : Certlllcatlon statlng that there ls an lmprovement
(ll there's any), or no lmprovement (ll there's none)
on the declared lot.
CCN1AC1 LkSCN]S: Llezel Conzaga, Asslstant uepartment Pead
412-0000 loc. 304
LCCA1ICN : 3/l Clty Assessor's Clllce,
Annex 8ldg., Cebu Clty Pall
kLUIkLMLN1]S: Clllclal 8ecelpt, uocumentary Stamp &
1ax ueclaratlon ol the Land
Follow these
steps
Wait while
Person-in-charge
Approach
It will
take
1. Submlt olllclal
recelpt and 1ax
declaratlon ol
the land to laclll-
tator.
1. 8ecelves C8 together wlth
1ax ueclaratlon ol the land.
2. Log transactlons ln the
logbook and wrltes control
number ln the C8.
3. lorwards documents to
ulC
laclllta-
tor
3 mln-
utes
2. roceed to
ulstrlct ln charge
lor verlllcatlon
ln the 1MC8
(1ax Map Con-
trol 8oll)
4. valldates the request wlth
the taxmapper.
3. repares certlllcatlon.
6. Submlts certlllcatlon to
1MuP and Clty Assessor lor
slgnatures.
10
mln-
utes
3. Cet Certlll-
cate ol Wlth or
Wlthout
7. ulC releases certlllcatlon
to requestlng party
13
mln-
utes
ulstrlct
ln charge
(ulC)
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HOW TO REQUEST FOR A TRACE OF HISTORICAL
RECORDS OF DECLARED PROPERTIES
DLSCkI1ICN :1hls servlce traces the hlstorlcal records ol de-
clared propertles (database & hard llle).
CCN1AC1 LkSCN]S: vlctor Sanchez
412-0000 loc. 301
DUkA1ICN CI 1nL SLkVICL: 33 mlns
kLUIkLMLN1: 1ax ueclaratlon ol the roperty.
Follow these steps Wait while Person-in-

charge
Approach
It will
take
1. 8equest a prlnt
out ol 1racer wlth
ayments" at the
Cround lloor, Land
1ax ulvlslon.
1. 8ecelves 1racer
lrom requestlng
party
2. Checks hlstorlcal
notatlons on avall-
able records..
Land 1ax
ulvlslon
personnel
3 mln-
utes,
de-
pendln
g on
the
volume
ol cll-
ents
2. Submlt 1racer
wlth ayments"
prlnt out to Assess-
ment 8ecords Man-
agement (A8M) per-
sonnel lor traclng..
3. 1races the owner
ol property lrom the
very beglnnlng. .
3. Cet 1racer wlth
Plstorlcal notatlon.
4. 8eleases 1racer
wlth hlstorlcal nota-
tlon to the requestlng
party.
vlctor San-
chez, Cer-
ronlmo
Lauron,
von 8ryan
Allcaya
30 mln-
utes
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!`!!'.!` .l !l !`
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HOW TO GET A COPY OF THE PROFILE OF CEBU CITY
Follow these steps

Wait while
Person-in-
charge
Approach
It will
take
1. Submlt request letter
to the CuC Clllce or
emall request to the
emall address stated on
contact person/s".
1. 8ecelves and
revlews request
letter.
Ceraldlne
dela Cerna
2. lollow up data when
to plck up or sent to
you.
2. lnlorms cllent
to plck up data.
1 day
DLSCkI1ICN : 1hls servlce provldes the publlc wlth an updated
prollle ol Cebu Clty.
CCN1AC1 LkSCN]S:
Ceraldlne L. dela Cerna
233-7380 (1elelax)/gewlcan[gmall.com
8esearch Management and lnlormatlon Sectlon
8
th
lloor, Lxecutlve 8ldg., Cebu Clty Pall
DUkA1ICN CI 1nL SLkVICL: 1 worklng day
kLUIkLMLN1S:
a. Letter request statlng the purpose ol the request. Ad-
dressed letter to: nlgel aul C. vlllarete
Cebu Clty lannlng & uevelopment Coordlnator
Cebu Clty Covernment, statlng:
Contact person and number
Lmall address/ lax number/ Malllng address
b. Storage devlce (uS8 llash urlve, Cu, or uvu)
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HOW TO REQUEST FOR MAPS CEBU CITY
DLSCkI1ICN :1hls servlce wlll provlde dlllerent classlllcatlon ol
maps w|tb|o cebu c|tys [urlsdlctlon to lnterested
cllents
CLILN1]S : rlvate lnstltutlons, publlc, vlsltlng schools,
students, non-Covernment Crganlzatlons (nCC),
barangays, Covernment organlzatlons
CCN1AC1 LkSCN]S: Cll Sanchez
412-0000 loc 303
LCCA1ICN : Management ol lnlormatlon & Computer Servlces
(MICS) ,3
th
lloor Clty Pall, Lxecutlve 8ldg., Cebu Clty
kLUIkLMLN1S:
uuly lllled up order lorm or
8equest letter addressed to :
Wllllam Crls v. Arta[o
uepartment Pead
MlCS uepartment
ILL]S :
ALk
SI2L
5l25 LINL SLLLING
kICL
CLSnADLD
SLLLING kICL
A0 S0"k 36" 43S.00 86S.00
A1 48"k 36 41S.00 830.00
A2 36"k 24" 210.00 41S.00
A3 24"k 18" 10S.00 210.00
A4 8.2S"k11.7S" 2S.00 S0.00
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C|tq ej Cea 99
Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
1. vlslt MlCS olllce
lor avallablllty ol the
map.
1. Lntertalns the
cllent.
Cll Sanchez,
lottlng
Speclallst
10
mlnutes
2. lllls out Map or-
der lorm.
2. Assesses pay-
ment ol the re-
quest.
3. ay at the Cashler
located at the
ground lloor
3. lssues Clllclal
8ecelpt. C1C cashler
3
mlnutes
3. hotocoples
the C8.
4. Schedules the
plck up ol the
map.
Cll Sanchez,
lottlng
Speclallst
3
mlnutes
3. Composes
and prlnts the
map requested.
3 days
3. Cn the scheduled
date, get requested
map.
6. Clves the
map.
2
mlnutes
4. Co back to MlCS
& glve Clllclal re-
celpt (C8) to plot-
tlng speclallst.
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C|tq ej Cea 100

HOW TO GET OTHER DATA ABOUT CEBU CITY
DLSCkI1ICN : lnlormatlon, as stated below, that are stored and
recorded ln the varlous computer databases ol the
clty government whlch the department ls malntaln-
lng and ls allowed lor publlc use ls querled accordlng
to the lormat requested by the cllent.
CLILN1] S : Cebu Clty Constltuents
CCN1AC1 LkSCN]S: Lolda A. Antonlo
Supervlsor- ueveloper's Croup
lldel 8. 8uzon - 8eal property 1ax collectlon
Crace 1. 8arltua - 8eal roperty 1ax Assessment
Antonlo 8epollo !r. - 8uslness ermlts
Antonlo Cugay !r. - urban poor & Senlor Cltlzens
412- 0000 loc 304 / 412- 1839
LCCA1ICN : Management ol lnlormatlon & Computer Servlces
(MICS) , 3
th
lloor Clty Pall, Lxecutlve 8ldg., Cebu Clty
DUkA1ICN CI 1nL SLkVICL: 32 mlnutes (slmple reports)
2 days &27 mlnutes (complex)
kLUIkLMLN1]S:
a. Letter request addressed: Wllllam Crls v. Arta[o
uepartment Pead, MlCS
Statlng the lnlormatlon requested, the purpose or
lntended use ol the lnlormatlon, the date and tlme
needed and the complete name, address and contact
number ol requestor.
b. lu ol representatlve/ or authorlzed person to clalm ln
behall the requestor.
c. nC charge" noted by the MlCS uepartment Pead lndl-
cated ln the letter ol request ll servlce ls lree ol charge.
d. Assessment or blll ol amount due (lor paylng cllents)
ILL]S : 10.00 per page
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C|tq ej Cea 101

Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
1. Call/vlslt MlCS to
lnqulre ll lnlorma-
tlon requested can
be provlded
1. Lntertalns
the cllent.
2. Checks avall-
ablllty ol data.
Wllllam Crls v.
Arta[o/ Lolda
A. Antonlo
3 mln-
utes
2. Submlt letter ol
request addressed
to MlCS uepartment
Pead
Sarlta Artes -
8ecelvlng
Clerk ol MlCS
2 mln-
utes
3. lollow up status
ol request
Lolda A. Anto-
nlo
3 mln-
utes
4. lf opptoveJ, have
your request as-
sessed by the as-
slgned programmer
3. Asslgned pro-
grammer as-
sesses the re-
quest.
Asslgned pro-
grammer
(tefet to
cootoct pet-
soos)
3 mln-
utes-
slmple
2 days-
complex*
3. resent assess-
ment and pay your
lee
6. repares the
data.
Cashlers at the
ground lloor
3 mln-
utes
6. resent your olll-
clal recelpt to as-
slgned programmer
7. recelves the
Clllclal 8ecelpt
(C8).
3 mln-
utes
7. Cet your re-
quested report
8. Pands out the
requested data.
3 mln-
utes
3. 8ecelves &
assesses letter
request.
4. lorwards re-
quest to uept.
Pead
NC1L:
* 5|mple tepotts -reports that wlll not
requlre programmlng
complex kepotts- reports that needs
programmlng.
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HOW TO SECURE COPIES OF COUNCIL
RESOLUTION (NEW & UPDATED) & CITY ORDINANCE
DLSCkI1ICN :1hls servlce allows the cllent to have coples ol
new & updated Clty Councll 8esolutlons and
Cebu Clty ordlnances.
CCN1AC1 LkSCN]S : erpetua Cabalda
erseveranda 8acull-fot tesolut|oo
Mr. Mlchael 1. Cabantan-fot otJ|oooce
233-2979 / 233-2386
LCCA1ICN : Cebu Clty Leglslatlve 8ldg., Cebu Clty,
AVAILA8ILI1 : Monday-lrlday, 8:00 AM to 3:00 M
DUkA1ICN CI 1nL SLkVICL: 14 mlnutes lor resolutlon
33 mlnutes lor ordlnance
kLUIkLMLN1S : uescrlptlon ol resolutlon or ordlnance
ILL]S : hp 20. 00 L8 ACL

Person-in-charge
Approach
It will
take
1. roceed to S se-
cretarlat olllce to ln-
qulre about the 8eso-
lutlon.
1. Checks records
lor the requested
resolutlon.
erpetua
Cabalda ,
8ecelvlng
1 mln-
ute
2. roceed to S Ll-
brary lor electronlc
search thru the Legls-
latlve 1racklng System
the 8esolutlon no. and
1ltle.
2. Search the lor the
resolutlon no. and
tltle.
Cary
Castaned
a, uata
control-
ler.
3 mln-
utes
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Person-in-charge
Approach
It will
take
4. Cllent then proceeds
to the Clty 1reasurer's
Clllce lor payment
4. lssues Clllclal
8ecelpt
C1C Cash-
ler
10
3. Walt lor the copy ol
the resolutlon/ ordl-
nance.
4. Stamps the docu-
ment wlth a 1rue
Copy " and lorwards
to Clty Secretary lor
slgnature.
Leglsla-
tlve
stall-Mr.
Mlchael
Cabantan
3 mln-
utes
6. Clalm the copy ol the
resolutlon/ ordlnance.
3. 8eleases resolu-
tlon/ ordlnance
copy.
2 mln-
utes
3. Co back to the S
secretarlat olllce &
present to the person
ln-charge the 8esolu-
tlon/ ordlnance no.
and 1ltle.
3. Search lor the
hard copy ol the
resolutlon & photo-
coples lt.
Mlchael
Cabantan
3 mln-
utes
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!!!.l
!!.`:!: !!.'!`
!!!!!.!:
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HOW TO AVAIL PRENATAL CONSULTATION
DLSCkI1ICN :1hls servlce caters to all pregnant women to en
sure sale dellvery and healthy baby.
CLILN1]S : 8esldent ol Cebu Clty
CCN1AC1 LkSCN]S: ur. Avellna 8ulz, 232- 3731
LCCA1ICN : 8arangay Pealth Centers ol Cebu Clty
kLUIkLMLN1]S: lot ltev|ous cl|eots. LCCu card
Follow these steps

Wait while
Person-in-charge
Approach
It will
take
1. Cet prlorlty no. and
hand ln LCCu card
1. 8ecelves the LCCu
card w/ the prlorlty no.
8PW 30
secs
2.Walt lor the no. to
be called.
2. 8etrleves the PC re-
cords.
8PW 3
mln.
3. Co to the admls-
slon area lor lnter-
vlew / vltal slgns.
3. Cathers data, takes
vltal Slgns & logs ln ln-
lormatlon
8PW 3
mlns
4. roceed to Admls-
slon area
4. lntervlews / assesses
cllent wlth the LCCu
card & maternal record.
Pn 3
mlns
3. Co to the renatal
room lor physlcal
exam/ Leopold's ma-
neuver.
3. erlorms physlcal
examlnatlon/ Leopold's
Maneuver & records
llndlngs. Crders needed
laboratorles, prescrlbes
vlts/ medlclnes. Crders
1etanus lmmunlzatlon.
Clves health educatlon.
MC/PM 10
mlns
6. roceeds to ost
Conlerence area.
7. Ask on date on the
next prenatal vlslt.
6. Clves 11 lmmunlza-
tlon, dewormlng , lron
supplements, vlt A and
health educatlon.
Pn/PM 3
mlns
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HOW TO AVAIL OF A CHECK-UP FOR SICK INFANT
AND YOUNG CHILDREN
DLSCkI1ICN : 1hls ls a strategy lor slck chlldren below llve
years old uslng a set ol guldellnes through
lntegrated Management ol Chlldhood lllnesses"
ln the care ol chlldren to prevent severe health
problems and deaths.
CLILN1]S : 6-71 months chlldren
CCN1AC1 LkSCN]S: ur. Marla 1heresa L. 1lpgos
272-6643
Saturday 8:00AM -1:00M
DUkA1ICN CI 1nL SLkVICL: 43 mlnutes and 30 seconds
kLUIkLMLN1]S:
lot oew cl|eots. none
lot ltev|ous cl|eots.
LCCu card / Crowth Monltorlng Card
NC1L:
?ou can vlslt Clty Pealth uepartment.
Leqend:
MC- Medlcal Clllcer
8PW- 8arangay Pealth Worker
Pn- ubllc Pealth Mldwlle
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Follow these steps
Wait while
Person-in-charge
Approach
It will
take
1. Cet prlorlty no.
located at the Admls-
slon Area. lor new
cllents, LCCu lorm.
1.lnstructs the cllent
to walt lor hls no. to
be called.
8PW 30 secs.
2. Walt lor your prlor-
lty no. to be called
up.
2. Locates the record
ln the shell and glve lt
to the stall
8PW
10
mlns.
3. Pand ln the LCCu
card to the stall ln
charge lor admlsslon
3. 8ecelves the card,
takes the vltal slgn
and records lt ln the
LCCu card & patlent's
record
4. Submlts the lllled
up lorms to the ad-
mlttlng sectlon
8PW 3 mlns.
4. roceed to admlt-
tlng sectlon lor hls-
tory as to hls condl-
tlon / lllness
3. lntervlews cllent as
to complalnts and
records llndlngs ln the
LCCu card / patlent's
card
Pn /
PM
10 mlns
3. Submlt lor assess-
ment and treatment
6. Assesses and treats
cllent
MC /
Pn /
PM
10 mlns
6. Llsten lor health
advlces and lnstruc-
tlons
7. Clves health ad-
vlces and lnstructs on
return vlslt
MC/Pn/
PM
3 mlns.
7. lor severe dlsease
condltlons, you wlll
be relerred to the
hospltal.
8. Makes relerral sllp
lor hospltal
MC/
Pn /
PM
3 mlns.
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HOW TO AVAIL OF IMMUNIZATION FOR BABIES
DLSCkI1ICN :1hls servlce provldes 0-12 months old chlldren pro-
tectlon agalnst severe lorms ol 1uberculosls, ulpthe-
rla, ertussls, 1etanus, ollomyelltls, Pepatltls 8 &
Measles.
CCN1AC1 LkSCN]S: ur. Alma S. Corpln, 232-3731/ 4178247
Saturday 8:00 -1:00M
kLUIkLMLN1]S: lot oew cl|eots. none
lot ltev|ous cl|eots. LCCu card
Follow these steps

Wait while
Person-in-charge
Approach
It will
take
1. Cet prlorlty no. &

hand ln LCCu card
1. 8ecelves the LCCu
card w/ the prlorlty no.
8PW 30
secs
2.Walt lor your no. to
be called.
2. 8etrleves the PC re-
cords
8PW 3 mln.
3. Co to the admls-
slon area lor lnter-
vlew / vltal slgns.
3. Cathers and records
data and takes vltal
slgns
8PW 3
mlns.
4. Co to Cord dress-
lng area.
4. erlorms cord dress-
lng to newborn bables
PM 3 mlns
3. roceed to lmmu-
nlzatlon area
3. rovldes lmmunlza-
tlon & records ln the
LCCu card and PC llle
Pn/PM
3 mlns
6. Llstens to the ln-
structlons glven and
the date ol the next
scheduled vlslt.
6. Clves lnstructlons on
the lmmunlzatlons glven
and set scheduled date
ol next vlslt
Pn/PM
3
mlns.
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HOW TO AVAIL OF A VITAMIN A
SUPPLEMENTATION FROM CHD
DLSCkI1ICN : 1hls servlce wlll be provlded to all chlldren 6-71
mos. and prlorlty women, partlcularly those who
are ln ante-partum and post-partum stages.
CLILN1]S : 6-71 months chlldren and prlorlty women, ante-
partum and post-partum women
CCN1AC1 LkSCN]S: ur. uavld Cavlola
344-0239
kLUIkLMLN1S:
Ior new c||ents: lorms avallable ln the admlsslon
area, to be lllled up by a Stall based on your
lnlormatlon glven
Ior rev|ous c||ents:
Pome 8ased Maternal 8ecord
Larly Chlldhood Care and uevelopment Card
(LCCu)
vltamln A Supplements
lees/ Charges- none
NC1L:
?ou can vlslt Clty Pealth uepartment.
Leqend:
MC- Medlcal Clllcer
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Follow these steps
Wait while
Person-in-charge
Approach
It will
take
1. Cet prlorlty num-
ber at the admlsslon
area.
1. lnstructs the cll-
ent to walt lor the
number to be
called.
8arangay
Pealth
Worker
30 secs.
2. Pand ln your re-
cord to the stall ln
charge
2. Locates the re-
cord ln the shell
and glve lt to the
stall
8PW 3 mlns.
3. Walt lor your turn
lor the welghlng and
blood ressure tak-
lng.
3. Calls the number,
welgh, take the
8lood ressure and
record results ln the
LCCu or maternal
record.
8PW 3 mlns.
4. ?ou wlll be glven a
vltamln A supple-
ment
4. Checks the re-
cord and glve vlt A
to the cllent. 8ecord
the date ln the
LCCu card
Pn /
PM
3 mlns
3. Cet LCCu card w/
correspondlng vlt A
supp / schedule to
come back rellected
on lt
3. Clves lnstructlons
as to the lmpor-
tance ol vlt A and
the schedule date
Pn /
PM
3 mlns
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HOW TO AVAIL OF CONSULTATION
SERVICES AT CCMC
DLSCkI1ICN : atlents are examlned to determlne the condl-
tlon, lllness or dlsease they are sullerlng lrom
and treatment ls lnstltuted
CLILN1]S : 8esldents ol Cebu Clty wlth condltlon, lllness or
dlsease that do not need hospltallzatlon.
CCN1AC1 LkSCN]S:
ur. Charles A. Cabatana
(Cu) 233-7141 loc. 107
ur. Clorla uuterte (L8) 233-7141 loc 228
ur. Permle Segoclo
(Lye Cllnlc) 233-7141 loc. 121
ur. !alme Mercado
(uental Cllnlc) 233-7141 loc. 108
LCCA1ICN : Cutpatlent uepartment (Cu),
Lmergency 8oom (L8), Lye Cllnlc, uental Cllnlc
AVAILA8ILI1 : Cu / Lye Cllnlc / uental Cllnlc:
Monday- lrlday, 8:00 AM-3:00 M
(except weekends and holldays)
DUkA1ICN CI 1nL SLkVICL: uepends on the type ol condltlon/
lllness/dlsease ol the patlent and procedures/
lnterventlons/operatlons that wlll be carrled out
kLUIkLMLN1]S: no requlrements
ILL]S : lees or charge depends on the servlce pro-
vlded. ll procedures/ lnterventlons/ operatlons
wlll be carrled out and the supplles / materlals/
medlclnes needed ls/are not avallable ln the
servlce area provldlng the servlce , the patlents
have to secure them on thelr own.
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Follow these
steps
Wait while Person-
in-charge
Approach It will
take
A. lor llrst
tlme pa-
tlents:
Co to the regls-
tratlon sectlon ol
the respectlve
servlce area
(Cu, L8, Lye
Cllnlc, uental
Cllnlc) lor llrst
tlme patlents
8. lor patlents
wlth ldentlllca-
tlon card or case
number already:
Approach the
reglstratlon sec-
tlon ol the re-
spectlve servlce
area and lnlorm
the clerk that you
come lor consul-
tatlon
1. 8eglster the
patlent's name
ln the patlent's
reglstry or log-
book.
2. lssue hospltal
ldentlllcatlon
card to the
patlent
3. llll up patlent's
chart
1. 8eglster the
patlent's name
ln the patlent's
reglstry or
logbook.
2. ut the pa-
tlent's hospltal
ldentlllcatlon
card ln the box
whlch wlll be
used by the
clerk to re-
trleve hls/her
chart.
3. 8etrleve the
patlent's chart
Cu: Mr. Carl
nlche ulonson
L8: Ms. Lllza-
beth valles
Lye Cllnlc: Ms.
Lvangellne
8ontuyan
uental Cllnlc:
8ubella Cabal-
lero
Cu: Mr. Carl
nlche ulonson
L8: Ms. Lllza-
beth valles
Lye Cllnlc: Ms.
Lvangellne
8ontuyan
uental Cllnlc:
8ubella Cabal-
lero
3 mlnutes
3 mlnutes
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Follow these
steps
Wait while Person-in-
charge
Approach It will
take
Submlt sell lor
taklng ol vltal
slgns
(8,P8,88,
1emperature)
when your
name ls called
1ake the patlents vltal
slgns and record them
on the patlent's chart.
Cu: Stall nurse
asslgned ln the
dlllerent consul-
tatlon cublcles.
L8: Stall nurse
asslgned ln the
dlllerent consul-
tatlon sectlons.
Lye Cllnlc: Ms.
Lvangellne 8on-
tuyan
uental Cllnlc:
8ubella Caballero
10
mln-
utes
Co to the re-
spectlve con-
sultatlon sec-
tlon ol the
servlce area
lor consulta-
tlon wlth the
doctor
Ask the hlstory ol the
patlent's lllness, con-
duct physlcal examl-
natlon, establlsh the
lmpresslon/dlagnosls
ol the patlent's condl-
tlon, send patlent lor
dlagnostlc work-up ll
needed.
!unlor Consult-
ant/ 8esldent
hyslclan/ uentlst
2. lormulate and dls-
cuss wlth patlent the
treatment plan and
lollow-up care.
!unlor Consult-
ant/ 8esldent
hyslclan/ uentlst
3. Carrles out the doc-
tor's order regardlng
treatment/
management ol pa-
tlent's dlsease/
nurse -ln-charge
ue-
pends
on
pa-
tlent's
condl-
tlon
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HOW TO AVAIL OF IN PATIENT SERVICES AT CCMC
DLSCkI1ICN : atlent's whose condltlon/ dlsease warrant
hospltal conllnement alter assessment by resl-
dent physlclans are admltted, transported to the
approprlate ward/ Medlcare sectlon, provlded
contlnulty care and are dlscharged.
CLILN1]S : atlents avalllng ol CCMC servlces
CCN1AC1 LkSCN]S:
ur. Clorla uuterte (L8) 233-7141 loc 228
ur. Permle Segoclo (Lye cllnlc) loc 121
ur. lvy uelos 8eyes- uept. ol Medlclne- loc 222
ur. Sonny Clorvlda- uept. ol Surgery- loc 229
ur. Marlbel Sayson- uept. ol edlatrlcs- loc 223
ur. vlrgle Sollano- uept. ol C8- Cyne- loc 231
ur. Marla Lourdes Archua-8llllng Sectlon loc 114
LCCA1ICN : Lmergency room (L8), Ward/ Medlcare,
8llllng Sectlon.
AVAILA8ILI1 : Any tlme
DUkA1ICN CI 1nL SLkVICL: uepends on the type ol condltlon/
lllness/ dlsease ol the patlent and procedures/
lnterventlons that wlll be carrled out.
kLUIkLMLN1S: none
ILL]S : Medlcal Certlllcate lee- hp 30.00
Follow these
steps
charge
Approach
It will
take
1. Co to the 1rl-
age sectlon ln the
Lmergency 8oom.
1. 1akes patlent's vltal
slgns.
L8 1rlage
nurse
10 mln-
utes
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Follow these
steps
charge
Approach
It will
take
2. Submlt yoursell
lor assessment by
1rlage hyslclan.
2. Assess patlent's con-
dltlon, determlne cate-
gory ol lllness and lllls
up the trlage lorm.
L8 trlage
hyslclan
3 mln-
utes
3. Accompanylng ol
the patlent wlll llll
up the patlent's
data lorm.
3. 8eler patlent to the
approprlate depart-
ment ol servlce and
glves accompllshed
trlage lorm to the L8
nurse on uuty.
L8 1rlage
hyslclan.
3 mln-
utes
4. Clves lllled up
lorm to the L8
clerk.
4. 8eglsters patlent's
data ln the computer
and lssue patlent's hos-
pltal lu at the L8/ ln-
lormatlon Sectlon.
L8 Clerk 3 mln-
utes
3. Co the respec-
tlve department
servlce area lor
logglng ol patlent's
data ln the log-
book.
3. Logs ln patlent's data
ln the logbook.
L8 nurse
ol the
respectlve
depart-
ment ser-
vlce area
3 mln-
utes
6. atlent submlts
sell lor assessment
(hlstory, physlcal
examlnatlon & dl-
agnostlc work up or
speclal procedures.
6. Ask certaln ques-
tlons, send patlent lor
dlagnostlc work-up ll
needed, lormulate &
dlscuss wlth patlent
the treatment plan.
8esldent
hyslclan
on uuty.
uepends
on pa-
tlent's
condl-
tlon
7. Wrlte an order to
admlt patlent.
8esldent
hyslclan
8. Carrles out doctor's
order to admlt patlent.
L8 nurse
on uuty
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Follow these
steps
charge
Ap-
proach
It will
take
7. Submlt yoursell
lor transler to the
ward (by stretcher
or wheelchalr as
maybe deemed
approprlate).
9. 1ransports patlent to
the ward/ medlcare sec-
tlon.
utlllty
worker
43 mln-
utes
9. Submlt yoursell
lor transler to as-
slgned bed and
other procedures,
as ordered by the
admlttlng physl-
clan.
10. rovldes contlnulty
care (makes dally rounds
to assess patlent's pro-
gress, request lor dlagnos-
tlc procedures ll needed
and orders approprlate
plan ol care).
8esldent
hysl-
clan on
uuty.
ue-
pends
on the
proce-
dures/
care to
be pro-
vlded
10. atlent sub-
mlts sell lor nurs-
lng care.
orders, provldes nurslng
lnterventlons (nurslngcare,
medlcatlons, health edu-
catlon. Ltc.)
Ward
nurse on
duty
11. Settles hospltal
blll and secures
dlscharge sllp alter
blll has been set-
tled.
12. ulscharge patlent.
Clves home lnstructlons
(medlclne, lollow-up)
8esldent
physl-
clan on
duty
order and lacllltates pa-
tlent dlscharge.
12. resents re-
celpt ol payment
ol hospltal blll to
the bllllng clerk.
14. repares patlent's blll
& lssues dlscharge sllp
alter the patlent has set-
tled hls/ her blll.
8llllng
clerk
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HOW TO AVAIL OF DIAGNOSIS AND TREATMENT
OF PULMONARY TUBERCULOSIS
(SPUTUM SMEAR POSITIVE)
DLSCkI1ICN :1hls servlce caters to walk-ln and relerred 18 symp-
tomatlc lor sputum smear anlmal blte patlents alter
assessment ol the blte slte, to determlne the cate-
gory ol exposure.
CCN1AC1 LkSCN]S: ur. Susan 1. Adlawan
232-6969
NC1L:
leqeoJ.
MC- Medlcal Clllcer
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Follow these steps
Wait while
Person-in-charge
Approach
It will
take
1.Co to Pn/PM's
table lor lntervlew
1. 8eglsters to the 18
Symptomatlcs. Pn/PM
3 mlns
2. Cet sputum cups
lor sputum collectlon
and submlt lor spu-
tum mlcroscopy
2. Clve 3 sputum cups
w/ lnstructlons Pn/PM
2 mlns
3. 8eturn alter 3-3
days (or as sched-
uled) lor lab. 8esult
Alter 3
- 3 days
If smear pos|t|ve,
4. roceed to the
Medlcal Clllcer lor
physlcal assessment/
prescrlptlon ol appro-
prlate category ol
treatment
3. Assesses and treats
patlents MC
2 mlns
3. Co back to Pn/
PM lor reglstratlon
and treatment (18
reglstry)
4. 8eglsters ln the 18
reglstry Pn/PM
2 mlns
6. 1ake the llrst dose
ol antl-18 drugs un-
der the supervlslon ol
a treatment partner
3. Clves the llrst dose
ol the antl-18 drugs Pn/PM
2 mlns
7. 8eturn dally to PC
lor 6-8 mos. untll
declared cured
6. lnstructs patlents to
come to the PC dally
lor the antl-18 drugs
Pn/PM
1 mln
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HOW TO AVAIL OF THE SCREENING FOR SEXUALLY
TRANSMITTED INFECTIONS
DLSCkI1ICN : lndlvlduals practlclng hlgh- rlsk behavlors
(multlple sex partners, unprotected sex wlth casual
or non- regular partners, sharlng ol ln[ectable
drugs, unprotected anal sex, presence ol S1ls, etc.)
are encouraged to undergo Plv counsellng and Plv
Antlbody 1est to assess rlsk and determlne Plv
status.
CCN1AC1 LkSCN]S: ur. llya 1ac- an
Lrvyl Aballe
233- 0987
LCCA1ICN : S1u/ AluS uetectlon unlt, Lelt wlng,
Clty Pealth uepartment
kLUIkLMLN1]S : none
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Follow these steps
Wait while
Person-in-charge
Approach
It will
take
1. Co to admlsslon or
assessment area.
1. Assesses the cllent. Clerk 2
mlns
2. roceed to Coun-
sellng Area lor rlsk
assessment and pre-
test counsellng
2. Counsels to cllent
and pre-test counsel-
lng
MC/nurse/
mldwlle
3
mlns
3. Cet serologlc Con-
trol.
3. Crders serologlc
control.
MC/nurse/
mldwlle
3
mlns
4. roceed to Labora-
tory lor blood extrac-
tlon
4. Lxtracts blood lor
examlnatlon
Laboratory
personnel 3
mlns
3. Ask schedule lor
the release ol result
3. Schedules release
ol result
Laboratory
personnel 1 mln
6.Cn releaslng date:
roceed to hysl-
clan's 8oom lor post
counsellng and get
result ol Plv 1estlng
6. Lxamlnes and post
counsels wlth the re-
sult ol Plv testlng
Medlcal
Clllcer
3
mlns
7. When your no. ls
called, go to the ex-
amlnatlon 8oom lor
speculum examlna-
tlon.
7. Lxamlnes cllents lor
speculum examlna-
tlon.
Medlcal
Clllcer
3
mlns.
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HOW TO AVAIL OF DIAGNOSIS, COUNSELING
AND TREATMENT OF SEXUALLY
TRANSMITTED INFECTIONS
DLSCkI1ICN : 1hls servlce caters to walk- ln and relerred cllents
wlth Sexually 1ransmltted lnlectlon (S1l)- related
complalnts lor dlagnoslng, counsellng and treat-
ment.
CCN1AC1 LkSCN]S: ur. llya 1ac- an
233- 0987
kLUIkLMLN1S: none
ILL]S : a. Cram Stalnlng - hp 30.00
b. 88 - hp 120.00
Follow these steps

Wait while
Person-in-charge
Approach
It will
take
1. Co to the Admlttlng
Area lor assessment
and posslble request
lor laboratory test.
1. Assesses cllents
and orders lor labo-
ratory test
Clerk 1 mln
2. ay to Cashler
(wlndow 3) lor labora-
tory test.
2. 8ecelves payment
and lssues recelpt
C1C per-
sonnel
1 mln
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Follow these steps
Wait while
Person-in-charge
Approach
It will
take
3. Co to Admlttlng
Area.
3. Admlts cllents. Clerk 1 mln
4. resent recelpt & be
lntervlewed.
4. 8ecelves recelpts
and lntervlews cll-
ents.
Clerk 1 mln
3. rovlde lnlormatlon
lor your record.
3. Cathers pertlnent
data and records
llndlngs
nurse/
mldwlle
2
mlns
6.
A. Ior Gram sta|n|ng:
6.1 Cet sllde wlth
prlorlty number
8. Ior Sero|og|c 1est:
6.1 undergo pre-
test counsellng
6.2 Cet Serologlc
control number
6.3 Co to Labora
tory lor 8lood
extractlon.
6.
A. Clves slldes w/
prlorlty no.
8. Counsels cllents
belore the test
Lxtracts blood lor
examlnatlon
nurse
Alde
MC/
nurse/
Mldwlle
2
mlns
7. Stay at the Waltlng
Area lor your number
to be called
7. Segregates results
and call cllents by
prlorlty no.
Clerk 2
mlns
8. When your number
ls called, enter the Lx-
amlnatlon 8oom lor
Speculum examlnatlon
8. Lxamlnes cllents
through vaglnal
speculum and treats
lor any abnormalltles
MC 3
mlns
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DLSCkI1ICN : rovlslon ol lollow-up care to patlents who
lnltlally sought consultatlon at the Cu/L8/Lye
and uental Cllnlc and return lor lollow-up vlslt or
were prevlously admltted and dlscharged lrom
the hospltal and were lnstructed to go to the
Cu lor lollow-up vlslt.
CLILN1]S : atlents who have had prevlous consultatlons
or admlsslons wlth lnstructlons lor lollow-up
care.
CCN1AC1 LkSCN]S:
ur. Charles A. Cabatana (Cu) 233-7141 loc. 107
ur. Permle Segoclo (Lye Cllnlc)233-7141 loc. 121
ur. !alme Mercado
Lye Cllnlc, uental Cllnlc
AVAILA8ILI1 : Monday- lrlday, 8:00 AM-3:00 M
kLUIkLMLN1]S: 8elerral sllp lor lollow-up care lrom attend
lng physlclan lor dlscharged patlents (lor prevl
ously admltted), hospltal lssued patlent's lden
tlllcatlon card
HOW TO AVAIL OF CONTINUITY OUTPATIENT
CLINIC AT CCMC
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Follow these
steps
Wait while Person-
in-charge
Approach It will
take
A. lor patlents
wlth hospltal lden-
tlllcatlon card or
case number al-
ready:
resent your hospl-
tal lssued ldentlll-
catlon card and/or
relerral sllp lssued
by attendlng physl-
clan to the reglstra-
tlon sectlon ol the
respectlve servlce
area (Cu, Lye
Cllnlc, uental Cllnlc)
1. 8eglster the
patlent's name
ln the patlent's
reglstry or log-
book.
2. ut the patlent's
hospltal ldentlll-
catlon card ln
the box whlch
wlll be used by
the clerk to re-
trleve hls/her
chart.
3. 8etrleve the
patlent's chart
Olu. Mr. Carl
nlche ulon-
son
k. Ms. Lllza-
beth valles
ye cl|o|c.
Ms. Lvange-
llne 8on-
tuyan
uental Cllnlc:
8ubella Ca-
ballero
3
mln-
utes
8. llrst tlme
patlents:
Co to the reglstra-
tlon sectlon ol the
respectlve respec-
tlve servlce area
(Cu, L8, Lye
Cllnlc, uental Cllnlc)
1. 8eglster the
patlent's name
ln the patlent's
reglstry or log-
book.
2. ut the patlent's
hospltal ldentlll-
catlon card ln
the box whlch
wlll be used by
the clerk to re-
trleve hls/her
chart.
3. 8etrleve the
patlent's chart
Olu. Santl-
aga 8ongo
ye cl|o|c.
Lvangellne
8ontuyan
ueotol cl|o|c.
8ubella Ca-
ballero
Olu.
Mr. Carl
nlche
ulonson
3
mln-
utes
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HOW TO GET CERTIFICATE OF ADMISSION
DLSCkI1ICN : Certlllcate ls lssued wlth utmost accuracy alter
dlscharge lrom the hospltal.
CLILN1]S : ulscharged patlents
CCN1AC1 LkSCN]S: 8omarlca uerodar (Medlcal 8ecords)
233-7141 loc 124
LCCA1ICN : Medlcal 8ecords, CCMC
kLUIkLMLN1S: none
Follow these
steps
charge
Approach It will
take
1. roceed to
Medlcal 8e-
cords sectlon.
1. Asks cllent ol the date
ol dlscharge & cause ol
admlsslon.
Cesar
Cataluna
3 mln-
utes
2. resent valld
lu or authorlza-
tlon letter, pa-
tlent's valld lu.
2. Assess patlent's lu and
authorlzatlon letter.
3. 8etrleves patlent's
chart.
3 mln-
utes
4. Lndorses patlent's
chart to personnel maklng
the medlcal record.
2 mln-
utes
3. Cet charge
sllp.
3. 8ecelves patlent's chart
and lssues charge sllp.
3 mln-
utes
4. ay at the
cashler.
6. repares the medlcal
certlllcate.
3 mln-
utes
3. resent re-
celpt & clalm
certlllcate.
7. 8eleases medlcal cer-
tlllcate & ask cllent to
acknowledge recelpt.
Carleen
klmmy
8acalla
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HOW TO SECURE A MEDICAL CERTIFICATE AT
CITY HEALTH DEPARTMENT
DLSCkI1ICN :1hls servlce allow appllcants to secure Medlcal Cer-
tlllcates lor school requlrement and employment.
CCN1AC1 LkSCN]S: ur. Lvelyn vlllamor
232-6969
LCCA1ICN : Clty Pealth uepartment
kLUIkLMLN1]S: none
Follow these steps

Wait while
Person-in-
charge
Approach
It will
take
1. lnqulre and llll out lorm 1.Clves lorm and

recelve the lllled-
up lorm
Clerk 3
mlns
2. resent x-ray result to x
-ray verlller
2. Checks the x-ray
result
Clerk 2
mlns
3. resent the lorm and
pay correspondlng lee to
cashler' s wlndow at the
ground lloor
3. 8ecelves the
lorm and cash and
lssues recelpts
C1C per-
sonnel
3
mlns
4. Co back to the envlron-
mental sectlon and glve
the lorm and recelpt
4. Attaches the
recelpt to the lorm
Clerk 30
secs
3. roceed to the Medlcal
Clllcer lor assessment
and examlnatlon
3. Assesses, exam-
lnes and slgns
medlcal certlllcate
MC 2
mlns
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HOW TO GET CERTIFICATE OF PHYSICAL
FITNESS OR CURRENT HEALTH STATUS OR
MEDICO LEGAL CERTIFICATE
DLSCkI1ICN : atlents are lssued certlllcate ol physlcal llt-
ness lor sports, employment, to study, resume
work or current health status (lor detalnees
prlor to thelr detentlon) or medlco- legal certlll-
cate lor medlco- legal cases alter they have
been examlned by the doctor.
CLILN1]S : Cutpatlents (Cu, Lye cllnlc, uental Cllnlc)
CCN1AC1 LkSCN]S:
ur. Charles A. Cabatana
(Cu) 233-7141 loc. 107
ur. Permle Segoclo
(Lye Cllnlc) 233-7141 loc. 121
ur. !alme Mercado
Lmergency 8oom (L8), Lye Cllnlc, uental Cllnlc
DUkA1ICN CI 1nL SLkVICL: uepends on the condltlon ol the
patlent or cllent/ submlsslon ol requlrements
kLUIkLMLN1]S: none
ILL]S : Medlcal Certlllcate lee
lor employment-hp 30.00
lor non- employment-hp 20.00
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Follow these
steps
charge
Approach It will
take
1. Co to the reg-
lstratlon sectlon.
1. 8eglsters the pa-
tlent's name ln the
patlent's reglstry or
logbook.
2. lssues hospltal ldentl-
llcatlon card to the
patlent.
3. lllls up patlent's
chart.
Cu: Carl
nlche ulonson
Lye Cllnlc:
Lvangellne
8ontuyan
uental Cllnlc:
8ubella Cabal-
lero
3
mln-
utes
2. Submlt sell lor
taklng ol vltal
slgns (8, P8, 88,
1emperature)
when your name
ls called.
4. 1akes the patlent's
vltal slgns and record
them on the patlent's
chart.
Cu: Stall
nurse as-
slgned ln the
dlllerent con-
sultatlon cubl-
cles.
10
mln-
utes
3. Co to the re-
spectlve consul-
tatlon sectlon ln
the Cu, Lye
Cllnlc, uental
Cllnlc as your
name ls called or
lt ls your turn lor
physlcal examlna-
tlon.
3. Lvaluates the pa-
tlent's condltlon by
asklng questlons re-
gardlng patlent's health
status & conducts
physlcal examlnatlon,
submlts patlent lor
laboratory work- up ll
necessary and deter-
mlnes health status ol
the detalnee.
6. uetermlnes lltness ol
patlent to engage ln
sports, lor employ-
ment, studles or re-
sume work alter havlng
been slck.
!unlor Con-
sultant/ 8esl-
dent hyslclan
ue-
pends
on the
pa-
tlent's
condl-
tlon/
lllness
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Follow these
steps
Wait while Per-
son-in-charge
Approach It will
take
4. 8equest the
doctor to lssue
medlcal certlll-
cate/ medlco
legal certlllcate.
6. lnstructs pa-
tlent to brlng hls/
her chart to the
Cu/Lye/ uental
cllnlc clerk lor
lssuance ol medl-
cal/ medlco legal
certlllcate as or-
dered and clalm
the certlllcate
lrom the clerk.
!unlor Consult-
ant/ 8esldent
hyslclan
3. ay to the
cashler.
7. lssues charge
sllp.
Clerk
6. resent re-
celpt, lollow up/
clalm certlllcate
lrom the clerk.
8. repares and
releases the cer-
tlllcate to the
patlent and asks
the patlent to
acknowledge the
certlllcate re-
leased by slgnlng
on the logbook.
Cu: 8ellta
Llwag
Lye Cllnlc:
Lvangellne
8ontuyan
uental Cllnlc:
8ubella Cabal-
lero
30
mlnutes
per
patlent
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HOW TO GET CERTIFICATE OF CONFINEMENT
DLSCkI1ICN : Certlllcates are lssued wlth utmost accuracy
upon valld request by patlents durlng conllne-
ment.
CLILN1]S : Admltted patlents ol CCMC
CCN1AC1 LkSCN]S: 8omarlca uerodar (Medlcal 8ecords)
233-7141 loc 124
LCCA1ICN : Medlcal 8ecords, CCMC
kLUIkLMLN1]S: none
Follow these
steps
charge
Approach It will
take
1. Ask request
lorm lor Certlll-
cate ol Conllne-
ment.
1. Clves request lorm and
tells the cllent to ask
the nurse- ln charge to
llll up the request lorm.
Medlcal 8e-
cords- Car-
leen klmmy
8acalla
3
mln-
utes
2. 8rlngs the
request lorm
the nurse ln
charge.
2. lllls up the request
lorm.
nurse-ln
charge
3 mln-
utes
3. Co back to
Medlcal 8ecord
wlth the lllled
out lorm.
3. lssues charge sllp and
prepares certlllcate ol
conllnement.
13
mln-
utes/
cllent
4. ay to the
cashler and
present recelpt
to clerk.
4. 8eleases the certlllcate
upon presentatlon ol re-
celpt and ask cllent to
acknowledge released by
slgnlng logbook.
3 mln-
utes
Carleen
klmmy
8acalla
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HOW TO GET A HEALTH CARD FOR NIGHT ES-
TABLISHMENT ENTERTAINERS
DLSCkI1ICN : Cllents' Pealth cards are updated weekly alter S1l
screenlng and treatment , ll lound posltlve lor S1l.
CLILN1]S : nlght/ recreatlonal establlshment entertalners,
masseuses/ masseurs ol Cebu Clty
CCN1AC1 LkSCN]S: Llllosa 8atlanclla , 233- 0987
DUkA1ICN CI 1nL SLkVICL: 2 hours & 33 mlnutes
kLUIkLMLN1S:
a. 3 coples ol recent 2x2 plcture (colored or black
and whlte)
b. Chest x-ray result wlth blg lllm
c. 8esldence certlllcate
d. 8lrth Certlllcate (lor 18-23 years old)
ILL]S : 23.00 recelpt (hp 10.00 lor Pealth Card and hp
13.00 lor Cram stalnlng)
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Follow these steps
Wait while
Person-in-charge
Approach
It will
take
1. Submlt requlre-
ments to clerk
1. Checks lor com-
pleteness ol docu-
ments
clerk 3 mlns
2. Walt. 2. 1ypes ln pertlnent
data ln health card &
glves lt to the patlent
clerk 3 mlns
3. roceed to admlt-
tlng sectlon and
hands ln health card
&walt lor the no. to
be called
3. 8ecelves lllled up
health card and glves
to cllent glass slldes
w/ nos.
clerk
12 mlns
4. roceed to exam-
lnlng room as pa-
tlents number ls
called.
4. uoes pelvlc exam
and collects speclmen
lor gram stalnlng
PM/Pn 3 mlns
3.walts lor laboratory
olllclal result
3. Submlts speclmen
to the laboratory lor
examlnatlon labora-
tory hands ln to S1u
sectlon the olllclal
results. uoctor lnter-
prets lab results .Logs
ln posltlve results ln
log book. atlent ls
called lor treatment.
nurse
attendant
2 hrs
6. roceed to the
doctor's room.
6. rescrlbes and
glves health educatlon
to cllent. lnlorms cll-
ent ol lollow up
vlslt .Clves to cllent
health card.
MC 10 mln
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ll! :!!`!!:
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HOW TO REQUEST FOR TRIMMNG OF TREES
DLSCkI1ICN :1hls servlce ls ollered once trees or plants ln pub-
llc areas are hazardous to the general publlc. 1hls
ls under the mandates ol resldentlal uecree 933.
CLILN1]S : Constltuents havlng problem wlth trees ln
center lsland and sldewalk
CCN1AC1 LkSCN]S: Mary Crace v. 1eoxon, (032) 236-2170
laza lndependencla, Cebu Clty
DUkA1ICN CI 1nL SLkVICL: -
kLUIkLMLN1]S:
Letter request lrom the concerned lndlvldual.
Powever, request may be done through phone call
especlally when lt needs lmmedlate actlon or the
salety ol the publlc ls at rlsk.
Follow these steps Wait while Person
-in-charge
Approach
It will
take
1. Submlt request let-
ter to olllce
1.8ecelve request
letter lrom cllent
!anet C.
Llbarlos
3 mln-
utes
2. Coordlnate wlth
arks trlmmlng ln
charge as to the sched-
ule ol lnspectlon
2. Schedule date ol
lnspectlon. lnspec-
tlon schedule
every Wednesday.
3 mln-
utes
3. Accompany ln-
charge to the locatlon
durlng the lnspectlon.
3. lnspect locatlon
ol trlmmlng.
Wlthln
one week
4. 8e at the locatlon,
whlle the trlmmlng ls
done.
4. 1rlm trees 4 hours
to several
days
Manollto
8rlones
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HOW TO REQUEST FOR BALLOUT OF TREES
DLSCkI1ICN : 1hls servlce ls ollered to constltuents and/or
establlshments whose tree obstructs thelr pas-
sageway and /or has hampered thelr establlsh-
ment. Cuttlng ol trees ls mandated under resl-
dentlal uecree 933
CLILN1]S : Constltuents who have concern on trees that
obstructs thelr passageway
CCN1AC1 LkSCN]S: Mary Crace v. 1eoxon, 236-2170
laza lndependencla, Cebu Clty
kLUIkLMLN1S: Letter request wlth attached plcture and
slte development plan.

Person-in-charge
Approach
It will
take
1. Submlt request
letter to arks and
layground Commls-
slon olllce
1. 8ecelves the letter
lrom the cllent 2 mln-
utes
2. Attend arks and
laygrounds Com-
mlsslon meetlng
held every 2nd and
4th Monday ol the
Month.
2. lncludes request ln
the agenda ol the
arks and lay-
grounds Commlsslon
meetlng held every
2nd and 4th Monday
ol the Month.
3 mln-
utes
!anet C.
Llbarlos
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HOW TO REQUEST FOR TENTS & STAGES
DLSCkI1ICN :1hls servlce provldes tents to any requestlng Cebu
Clty constltuents.
CCN1AC1 LkSCN]S:
Abellanosa's Clllce- fot teuest
Aprll Mae ungase
236-3148/ 412-2834
8MS- fot Jel|vety of teots & stoqes
Andress Lsparaguera
uanllo Caracena
236- 2699/ 412- 1942
LCCA1ICN :
(1) Councllor Abellanosa's Clllce
2nd lloor, Leglslatlve 8ulldlng
Cebu Clty Pall
(2) 8ulldlng Malntenance Servlces (8MS),
Cld San Mlguel 8odega, MC 8rlones St.,
Cebu Clty
kLUIkLMLN1]S:
8equest Letter addressed to
Pon. 8odrlgo Abellanosa, statlng:
a. Locatlon lor dellvery & lnstallatlon ol tents/
stage
b. number ol tents
c. uuratlon ol usage (date to lnstall & pull-out)
d. Contact person
e. Contact number
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NC1L:
8equest should be at least a week
belore the event.
Follow these steps
Wait while
Person-in-charge
Approach
It will
take
1. Submlt request
letter to
Councllor
Abellanosa's Clllce
1. Calls 8MS lor
conllrmatlon as to
avallablllty ol tent/
stage.
2. rovldes
request lorm".
Aprll Mae
ungase,
Abel-
lanosa's
Clllce
3 mlnutes
2. llll up the
request lorm" and
submlt lorm
3. verllles the duly
lllled out lorm.
4. lorwards lorm to
Councllor Abel-
lanosa lor slgna-
ture.
3. Clves approved
lorm & advlses cll-
ent to proceed to
8MS.
10 mln-
utes
3. roceed to 8MS
wlth the approved
lorm and request
letter.
6. 8ecelves and
assesses request.
7. Logs request.
!ohn aul
Celasque/
Wesley
Santos-
?nlgo
8MS
10 mln-
utes
4. lollow up
through phone 2
days belore date ol
use.
8. Answers lnqulry.
3 mlnutes
3. Walt lor the dellv-
ery ol tents/stage.
9. uellvers and sets
up the tent/ stage.
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HOW TO REQUEST FOR BUS & MULTICAB
DLSCkI1ICN :1hls servlce provldes alrcon or non- alrcon kaoshl-
ung bus. Alrcon buses may be used lor lleld trlps/
tours and non- Alrcon buses lor burlals and beach
outlng.
CLILN1]S : Ceneral ubllc, lt|ot|ty: Cebu Clty 8esldents
CCN1AC1 LkSCN]S:
non Alrcon 8uses -8odrlgo Abellanosa's Clllce
Aprll Mae ungase
236-3148/ 412-2834
Alrcon buses & Multlcabs- Augustus e's Clllce
Pazel 8acol
233-3213/236-1484
LCCA1ICN :
(1) Councllor Abellanosa's Clllce
2nd lloor, Leglslatlve 8ulldlng
Cebu Clty Pall
(2) Councllor e's Clllce
3rd lloor, Leglslatlve 8ulldlng
Cebu Clty Pall
kLUIkLMLN1S:
8equest Letter to concerned councllors statlng:
a. Contact person & number
b. lck up tlme & place
ILL]S: Alrcon bus rental - 3,000
non- Alrcon bus - 1, 400- Monday to lrlday
1, 700.00 - lor Sundays & Polldays
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NC1L:
!urlsdlctlon : wlthln Carcar (South) to
uanao (north) only
Follow these
steps
Wait while
Person-in-
charge
Approach
It will
take
1. Submlt request
letter to concerned
Councllor's olllce.
1. Checks avallabll-
lty ol vehlcle.
2. Logs request ln
the logbook.
3. rovldes request
lorm.
Aprll un-
gase
(Abellanosa'
s olllce)
Pazel 8acol/
Lsther
Concha
(e's olllce)
2 mlnutes
2. llll up the
request lorm" and
submlt lorm.
3. verllles the duly
lllled out lorm.
4. lorwards lorm
to Councllor Abel-
lanosa lor slgna-
ture.
1 mlnutes
4. lollow up
through phone 2
days belore date ol
use.
3. Answers lnqulry.
6. Makes a sum-
mary report ol the
request & lor-
wards the same to
the dlspatchlng
olllce located at
S8.
1 mlnutes
3. Walt lor actual
date ol use.
7. roceed to the
locatlon lor plck
up.
3 mlnutes
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DLSCkI1ICN : 1hls servlce caters to dellvery ol clean portable
tollets to all requlsltloners wlthln the clty llmlt.
CLILN1]S : Ceneral ubllc-Cebu Clty
CCN1AC1 LkSCN]S:
8andy navarro
236-1911
LCCA1ICN : uepartment ol ubllc Servlces (uS)
ortable 1ollet Servlces
2
nd
lloor 8amos ubllc Market 8ulldlng
8rgy. Cogon, 8amos, Cebu Clty
3days & 13 mlnutes
kLUIkLMLN1S:
8equest letter addressed to:
1omas 8. Csmena
Clty Mayor
8equest letter should contaln:
a. name ol the person requestlng
b. complete address
c. contact number
d. Sketch
e. Lvent / Actlvlty
ILL]S : 300.00 per unlt/ day
HOW TO REQUEST FOR PORTABLE TOILET
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Person-in-charge
Approach
It will
take
1. Submlt a letter ol
request to the Mayor's
olllce- CltyPall.
1. 8ecelves and as-
sesses request letter. Mlrasol/
Marltes
8ecelvlng
Clerk [
Mayor's
Clllce
3 mln-
utes
2. Make a lollow-up
call at Mayor's Clllce
to check whether or
not the letter ls ap-
proved.
2. lnlorms the cllent
ol the result ol the
request.
3. lorwards ap-
proved request to
uS.
2 days
lrom
sub-
mlsslon
ol let-
ter
3. Call uS to check
whether the approved
letter ol request ls
lorwarded to thelr
olllce.
4. lnlorms the ap-
proval ol the request. 8andy
navarro
3 mln-
utes
4. roceed to uS ol-
llce to secure collec-
tlon sllp.
3. Slgns collectlon
sllp.
6. Assesses pay-
ments.
3. ay the certaln
amount stlpulated ln
the collectlon sllp at
C1C at Cebu Clty Pall.
7. lssues Clllclal
8ecelpt (C8).
C1C
Cashler,
Cround
lloor
6. hotocopy C8 and
present orlglnal C8 to
uS
8. llles photocopled
C8 and get lmportant
detalls ol the use.
3 mln-
utes
7. lollow up request
through telephone call
2 days belore date ol
use.
9. Answers the
query.
2 mln-
utes
8. Walt lor the dellv-
ery.
10. uellvers the
number ol unlts.
erpetuo
Mag-
dadaro
1 day
belore
the use
8andy
navarro
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HOW TO REQUEST FOR DRAINAGE MAINTENANCE
DLSCkI1ICN: 1hls servlce attends to an lmmedlate repalr ol an
exlstlng mlnor dralnage structures ln a publlc area
and attends to deslltlng works to avold clog- up &
allow lree llow ol waste water.
CLILN1]S: Cebu Clty Constltuents
CCN1AC1 LkSCN]S:
Lngr. !eslelyn A. 1orlblo, ulvlslon Pead
Lngr. !uanlto ua, !r., Sectlon Pead
233- 4091
LCCA1ICN: 3rd lloor, ?utlvo 8ulldlng
uralnage and llood Control Sectlon
uepartment ol Lnglneerlng & ubllc Works (uLW)
Cebu Clty
DUkA1ICN CI 1nL SLkVICL: 3 worklng days & 40 mlnutes
kLUIkLMLN1S:
8equest Letter addressed to
Lngr. nlcomedes S. Leonor, !r.
ClC/ Clty Lnglneer
statlng:
a. Lxact address and attach a sketch plan
b. Speclllc request: elther repalr or deslltlng
c. Complete name ol requestlng party and
contact number.
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Follow these steps
Wait while
Person-in-charge
Approach
It will
take
1. Submlt request
letter to uLW
Clllce
1. 8evlews request let-
ter and attachment.
Anlceta
erez,
8ecelvlng
Clerk
30
mln-
utes
2. lorwards request
letter to Clty Lnglneer
lor asslgnment to con-
cerned ulvlslon Pead.
3. 8ecelves request
letter and lorwards lt to
ulvlslon Pead.
uedla S.
Crellano,
uralnage
Malnte-
nance Stall
10
mln-
utes
4. Asslgns work lorce
to act on request.
!eslelyn A.
1orlblo,
ulvlslon
Pead
8
hours
2. lollow up request
lor schedule ol re-
palr/ deslltlng.
3. Coordlnates lor
schedule.
uedla S.
Crellano
8
hours
3. Cn the scheduled
date, be at the des-
lgnated area to
gulde the uralnage
Malntenance
ersonnel.
6. Conducts repalr or
deslltlng ol dralnage. DLSIL1ING:
Aqulles .
8arame,
Angellto 8.
Matarlo,
et.al
kLAIk:
!ose lvan C.
Larosa
8
hours 7. Clves asslgnment
sheet lor cllent's slgna-
ture.
4. Slgn asslgnment
sheet alter the work
ls completed.
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HOW TO REQUEST FOR ROAD MAINTENANCE
DLSCkI1ICN : 1hls servlce attends to an lmmedlate repalr and
malntenance ol publlc roads ln Cebu Clty. lt covers:
a. Asphaltlng ol Clty Streets
b. Malntenance ol Mountaln 8arangay Cravel roads
c. Cpenlng ol Mountaln 8arangay Cravel 8oads
d. Asphaltlng ol newly Cpened Clty & Mountaln
8arangay 8oads
CCN1AC1 LkSCN]S:
Apollo . uante
Ceneral loreman
233- 4404
LCCA1ICN : 3rd lloor, ?utlvo 8ulldlng
uepartment ol Lnglneerlng & ubllc Works
(uLW), Cebu Clty
kLUIkLMLN1]S:
8equest Letter addressed to:
Mayor 1omas 8. Csmena
Clty Mayor
1hrough: Lngr. nlcomedes S. Leonor
Clty Lnglneer ,
statlng:
a. Lxact address wlth sketch plan
b. Complete name ol requestlng party
and contact number.
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Follow these
steps
Wait while
Person-in-charge
Approach
It will
take
1. Submlt request
letter to uLW
Clllce
1. 8evlews request let-
ter and attachment.
Anlceta
erez,
8ecelvlng
Clerk
30
mln-
utes
2. lorwards request
letter to Clty Lnglneer
lor asslgnment to con-
cerned Sectlon Pead.
3. Asslgns capataz lor
lnspectlon.
Apollo
uante,
Sectlon
Pead
10 mln-
utes
2. lollow up re-
quest lor schedule
ol repalr/ asphalt-
lng.
4. Coordlnates wlth
cllent lor schedule.
8aul L.
uurang-
parang
8 hours
3. Cn the scheduled
date, be at the des-
lgnated area to
gulde the Malnte-
nance
ersonnel.
3. Conducts repalr or
asphaltlng.
Capataz
and
laborers
8 hours
6. Clves asslgnment
sheet lor cllent's slgna-
ture.
8aul L.
uurang-
parang
4. Slgn asslgnment
sheet alter the
work ls completed.
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DLSCkI1ICN : 1hls servlce caters to dellvery ol clean water to
dlllerent mountaln barangays wlth no source ol
potable water.
CLILN1]S : Ceneral ubllc- Mountaln 8arangays
CCN1AC1 LkSCN]S:
Lngr. 8ullna A. Adlawan
412-0617
Water Servlces ulvlslon
2
nd
kLUIkLMLN1]S:
8equest letter addressed:
1omas 8. Csmena
Clty Mayor
b. complete address
c. contact number
d. sketch
ILL : hp 10 per drum
HOW TO REQUEST FOR DELIVERY OF POTABLE WATER
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Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. Submlt re-
quest letter to
Mayor's olllce.
1. 8ecelves and
assesses request
letter. 3 mlnutes
2. Make a lol-
low-up call at
the Mayor's
Clllce to check
whether or not
the letter ls ap-
proved.
2. lnlorms the
cllent ol the re-
sult ol the re-
quest.
3. lorwards
approved re-
quest to uS.
2 days
lrom sub-
mlsslon ol
request
letter
3. Call uS to
check whether
the approved
letter ol request
ls lorwarded to
thelr olllce.
4. lnspects the
area to check
accesslblllty ol
the water tanker
trucks.
uanllo Catalya
& Seleuco 8lta 3 hours
4. Call uS lor
the schedule ol
dellvery.
3. Approves &
schedules re-
quest.
2 mlnutes
3. Walt lor the
dellvery on the
scheduled date.
6. ulspatches
the drlvers lor
dellvery ol water
to area.
uanllo Catalya
3 days al-
ter the
request
recelved
6. Make pay-
ments per drum
requested.
7. Asks pay-
ments lrom the
cllent & lssues
olllclal recelpt.
3 mlnutes
Mlrasol/
Marltes
8ecelvlng Clerk
[ Mayor's
Clllce
8oy Seno &
Adelalda Carplo
Water 1ank
urlvers
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DLSCkI1ICN : 1hls servlce ensures that all publlc non- lunctlonal
or delectlve water supply lacllltles be repalred.
CCN1AC1 LkSCN]S:
Lngr. 8ullna A. Adlawan
412-0617
2
nd
DUkA1ICN CI 1nL SLkVICL: 3 days & 2 hours
kLUIkLMLN1]S:
8equest letter addressed:
ulonlslo Cuallza
uepartment Pead
uepartment ol ubllc Servlces (uS)
b. complete address
c. contact number
d. sketch
HOW TO REQUEST FOR REPAIR OF

WATER SUPPLY FACILITIES
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Follow these
steps
Wait while
Person-in-
charge
Approach
It will
take
1. Submlt re-
quest letter to
the Arteslan
Wells Servlces
ulvlslon at uS
olllce.
1. 8ecelves,
records and
assesses request
letter.
8oy Seno
Adelalda Carplo
2 mlnutes
2. Make a lol-
low-up call lor
schedule ol re-
palr
2. Schedules
the repalr &
make [ob order
to plumbers.
8ullna A.
Adlawan
3. Walt lor uS
- lumbers
team to go to
slte lor lnspec-
tlon and repalr
ol water supply
lacllltles.
3. ulspatches
the plumbers
team wlth the
tools and mate-
rlals lor the re-
palr. uS lumbers
1eam
4. 8epalrs the
damaged laclll-
tles.
2 hours
3 days lrom
submlsslon
ol request
letter
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DLSCkI1ICN : 1hls servlce ensures a regular supply ol potable
water to the urban poor and mountaln barangays.
CLILN1]S : Ceneral ubllc- urban poor &
mountaln barangays
CCN1AC1 LkSCN]S:
Lngr. 8ullna A. Adlawan, 412-0617
2
nd
DUkA1ICN CI 1nL SLkVICL: 4- 6 months
kLUIkLMLN1]S:
a. 8equest letter addressed:
ulonlslo Cuallza, uS uepartment Pead
b. Sketch ol the locatlon ol the pro[ect
c. hotocopy ol Land 1ltle or the 1ax ueclaratlon ol
the lot donor
d. ueed ol uonatlon- 16 sq. meters ol lot slgned be-
tween the lot donor & Clty Mayor.
e. 8arangay 8esolutlon
l. names & slgnatures ol the 23 household members
benellted
HOW TO REQUEST FOR A CONSTRUCTION OF

WATER SUPPLY FACILITIES
Person-in-charge
Approach
It will
take
1. Submlt request let-
ter to uS olllce.
1. 8ecelves & assesses
request letter.
Adelalda
Carplo
2
mlns
2. lollow-up lor sched-
ule ol lnspectlon.
2. lnlorms the cllent
ol the schedule.
8oy Seno 3
mlns
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Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
3. Pave your proposed
constructlon locatlon
lnspected by the ulvl-
slon Pead or lumbers.
3. Conducts ln-
spectlon & gathers
data lor the prepa-
ratlon ol CWL. 8ullna
Adlawan,
ulvlslon
Pead
1-3 days
alter
submls-
slon ol
letter.
4. Submlt the rest ol the
requlrements to the
dlvlslon Pead.
4. Lxamlne the
requlrements.
10 mln-
utes
3. Call uS olllce to
check ll the subsequent
steps are done:
a. Approval ol CWL
b. lundlng
c. rocesslng ol ur-
chase 8equest (8)
d. 8lddlng ol materlals
e. Approved Awards
8esolutlon.
3. lnlorms the
cllent ol the up-
date ol the proc-
esslng ol docu-
ments.
8onnle
8erlng,
lollow-
upper 4- 6
months
6. Walt lor the construc-
tlon personnel to brlng
the constructlon materl-
als to the slte.
6. Wlthdraws the
materlals needed
lor the construc-
tlon and brlng to
slte.
Construc-
tlon per-
sonnel/
lumber
1eam
7. Walt untll a llnal ln-
spectlon ls done.
7. Conducts ln-
spectlon.
8. Completed pro[ect
wlll be turnover, ac-
cepted by the barangay
captaln & Clty Mayor
8. lacllltates turn
- over.
2 days
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DLSCkI1ICN : 1hls servlce ensures that all streetllghts wlthln
Cebu Clty are ln good condltlon and ldentllled de-
lectlve lamps are acted promptly.
CLILN1]S : Ceneral ubllc-Cebu Clty
CCN1AC1 LkSCN]S:
Lngr. Arnel 8. Cal, !oel 8lton, Cllu- !oel Cuano
236-1911
2
nd
2 weeks alter lnspectlon-new lnstallatlon
2 worklng days- repalr and replacement
kLUIkLMLN1]S:
8equest letter addressed & approved by:
ulonlslo Cuallza, uS uepartment Pead
b. complete address
c. contact number
d. sketch ol the exa t vLCC post
e. ost number
HOW TO REQUEST FOR REPAIR & INSTALLATION

OF CEBU CITY LIGHTS
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Follow these
steps
Wait while
Person-in-
charge
Approach
It will
take
1. Submlt re-
quest letter to
uS olllce & llll
out request
lorm.
1.8ecelves and
assess request
letter.
2.Clves request
lorm.
3.Logs the re-
quest.
8uth Macapas
Ma. Lulsa
Cabutan
1 mlnute
2. Make a
lollow-up call
lor schedule ol
lnspectlon.
4. lnlorms ol
the schedule lor
lnspectlon.
Lngr. Arnel Cal
Lngr. !oel 8lton
2 days or 2
weeks lrom
submlsslon
ol request
letter
3. Walt lor uS
team to conduct
lnspectlon
3. ulspatches
the team.
4. Alter lnspec-
tlon, slgn the
accompllshment
report based on
the llndlng ol
the team.
6. Conducts
lnspectlon/ re-
palr.
7. Pands out
accompllshment
report to cllent.
20 mlnutes/
per post
uS 1eam:
!ose Abelgas
Cornello !aca
Marcellno
Cortes
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!!!`.!` !.!`!`
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HOW TO AVAIL OF AN ORIENTATION OF
MODERN FAMILY PLANNING METHODS
DLSCkI1ICN :1hls servlce provldes lamlly plannlng methods
that are sale, ellectlve, accesslble and legally ac-
ceptable to ellglble cllents ln order to prevent or
control pregnancy and spaclng ol chlldblrth.
CCN1AC1 LkSCN]S: 8ernardlta C. ongan, 232-3731
Saturday 8:00 -1:00M
kLUIkLMLN1]S: none
Follow these steps

Wait while
Person-in-charge
Approach
It will
take
1. roceed to 8eglstra-
tlon lro an lntervlew.
1. lntervlews cllent
uslng the l lorm 1.
MC/
Pn/PM
3
mlns
2. Submlt lor vltal
slgns.
2. Cets the welght,
pulse rate & 8/ re-
cords ln the l lorm 1
8PW
3
mlns.
3. roceed to admls-
slon area lor reglstra-
tlon and examlnatlon.
3. Counsels, examlnes
& records ln the l
lorm 1.
MC, Pn,
PM
7
mlns
4. Choose method
alter proper assess-
ment.
4. rovldes the method
chosen alter assess-
ment.
MC, Pn,
PM
10
mlns.
3 .Llstens to lnstruc-
tlons glven on how to
use the method.
3. Clves lnstructlons
how to use the method
and the next scheduled
date ol vlslt.
MC, Pn,
PM
2
mlns
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HOW TO AVAIL OF MARRIAGE COUNSELING TO
COUPLES APPLYING FOR MARRIAGE LICENSE
DLSCkI1ICN : 1hls provldes counsellng sesslons to the cou-
ples applylng lor marrlage llcenses lor them to
be more prepared, responslble and aware ol
llvlng a marrlage llle.
CLILN1]S : Couples applylng lor Marrlage llcense
CCN1AC1 LkSCN]S: Lydla Lorete, Soclal Worker
262-3163 / 262-9330 / 261-6408
LCCA1ICN : uepartment ol Soclal Wellare and Servlces
katlpunan, Labangon, Cebu Clty, and
Clty Pealth uepartment (CPu)
AVAILA8ILI1 : Monday to lrlday
8:00 Am to 3:00 M
kLUIkLMLN1]S:
Admlsslon Sllp lrom Clty Pealth uept. (CPu)
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Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
2. Submlts the
requlrements.
2. 8ecelves the
requlrements/
glves appllcatlon
lorm and questlon-
nalre.
llve (3)
Mlnutes
3. lllls-up Appll-
catlon lorm and
answer the ques-
tlonnalre.
4. Submlts duly
lllled-up appllca-
tlon and ques-
tlonnalre.
3. 8ecelves/ 8e-
vlews lllled-up ap-
pllcatlon lorm ang
questlonnalre sub-
mltted.
1hlrty (30)
Mlnutes
3. Attend MC
sesslon as sched-
uled every
Wednesday and
lrlday.
4. Conduct MC
sesslon.
Cne (1)
day
4. Slgn the MC
Certlllcate.
llve (3)
Mlnutes
6. 8ecelves MC
Certlllcate.
3. 8elease ol MC
certlllcate
llve (3)
Mlnutes
CPu
personnel
SWA/
Lydla Lorete
SWA/
Lydla Lorete
1ralned
Marrlage
Counselors ol
uSWS and
CPu
1. roceed to
CPu to get Ad-
mlsslon Sllp.
1. Clves Admlsslon
Sllp.
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HOW TO ENROLL FOR TECHNICAL-VOCATIONAL
EDUCATION AND TRAINING PROGRAMS AT DMPD
DLSCkI1ICN :1hls servlce ollers 3-6 months technlcal vocatlonal
courses such as:lndustrlal 1rade, lnlormatlon & Com-
munlcatlon 1echnology, vocatlonal 1echnlcal 1rade,
Carments 1rade, lood 1rade and Slmple 1echnology.
CLILN1]S : Cebu Clty 8esldents
CCN1AC1 LkSCN]S: noel C. Lnrlquez, 234- 9212
AVAILA8ILI1: otollmeot. Monday - lrlday, 8:00 AM- 3: 00 M
closs 5cbeJule. Seml- annual - lor lndustrlal
(except lor plumblng), Cuarterly- other courses
DUkA1ICN CI 1nL SLkVICL: Maxlmum ol 1 hour & 43 mlnutes
kLUIkLMLN1]S:
a. 8lodata/resume
b. 8lrth Certlllcate
c. voter's lu/voter's Allldavlt/voter's Certlllcatlon
d. Pealth Certlllcate (lor cullnary arts only)
e. 1x1 lu lcture (2 pcs.)
l. Whlte lolder wlth plastlc envelope and lastener
Follow these steps

Wait while
Person-in-charge
Approach
It will
take
1. vlslt uMu to sub-
mlt requlrements.
1. Admln Clllcer
recelves and evalu-
ates the requlre-
ments.
noel C.
Lnrlquez
4 mln-
utes
2. Walt whlle the stall
evaluates your requlre-
ments.
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Follow these
steps
Wait while
Person-in-charge
Approach
It will
take
3. 1ake the exam. 2. Conducts examl-
natlon to the appll-
cant.
1 hour & 30
mlnutes-
technlcal
courses
30 mlnutes -
vocatlonal
courses
4. Walt whlle the
stall checks your
test paper.
3. Checks the ex-
amlnatlon papers.
2 mlnutes
3. Cet passed sllp
lrom the examlna-
tlon ln-charge.
4. lssues pass sllp to
examlnees who
passed the exam.
vlrglnla
C.
Cabezas,
Admln
Clllcer
1 mlnute
6. roceed to the
enrollment olllcer.
3. lnlorms appllcant
to proceed to the
enrollment olllcer.
1 mlnute
7. llll up the Man-
power rollle
lorm .
6. Clves Manpower
rollle lorm.
noel C.
Lnrlquez,
Lnroll-
ment
Clllcer
3 mlnutes
8. Lnroll. 7. Lnrolls the stu-
dent-appllcant.
2 mlnutes
9. Walt untll the
enrollment Clllcer
glves you the ad-
mlsslon sllp and
the class schedule.
1 mlnute
10. 8eport to class
accordlng to the
class schedule
glven.
1 mlnute
8. lssues Admlsslon
sllp wlth class
schedule to student-
appllcant.
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HOW TO GET COMMMUNITY TAX CERTIFICATE
(CTC/CEDULA)
DLSCkI1ICN :1hls servlce ls to tax every lnhabltant 18 years old
and above, as well as every partnershlp, corporatlon,
and assoclatlon.
A commuo|ty tox cett|f|cote/ cedula ls glven to those
who have pald thelr communlty taxes. 1he commu-
nlty tax shall accrue on the llrst day ol !anuary each
year, whlch shall be pald not later than the last day
ol lebruary each year.
CLILN1]S : Cebu Clty constltuents
CCN1AC1 LkSCN]S:
Lsterllta Carrldo - ulvlslon Chlel
412-0000 loc. 130
LCCA1ICN : Cround lloor, Cash 8ecelpts ulvlslon
Clty 1reasurer's Clllce, Lxecutlve bulldlng
kLUIkLMLN1S: uuly lllled-out appllcatlon lorm (ftom tbe
quotJ- eottooce)
Follow these steps

Wait while
Person-in-charge
Approach
It will
take
1. ueslgnated col-
lector assesses the
taxes due lor the
cedula.
Collectors/
Cashlers
asslgned ln
Wlndows
19, 20, 21,
22, 23
Less
than a
mlnute
2. ueslgnated col-
lector lssues the
cedula to the cllent.
10 mln-
utes
1. Ask lor appllcatlon
lorm and llll out.
2. . Submlt the lllled
out appllcatlon lorm
to the collector.
3. ay the amount
due to the collector.
4. Clalm your C1C.
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HOW TO GET REAL PROPERTY TAX (RPT) CLEARANCE
DLSCkI1ICN : 1ax clearances are lssued to taxpayers as prool ol
complete real property tax payment or to ellect
that all taxes up to the current year are lully pald as
stlpulated by the sald law.
CLILN1]S : Cebu Clty constltuents
CCN1AC1 LkSCN]S: !ulleta . Cuenca (Actlng ulvlslon Chlel)
412-0000 loc. 127
LCCA1ICN : Cround lloor / 8eal roperty 1ax ulvlslon
Clty 1reasurer's Clllce, Lxecutlve bulldlng
kLUIkLMLN1S:
1. Letter ol 8equest
2. 1ax ueclaratlon number
3. 1ax ayment verlllcatlon Sheet (1vS) prlnt-out
Follow these steps

Wait while
Person-in-charge
Approach
It will
take
1. Submlt the letter
requestlng tax clear-
ance to the clerk ol
the 1ax Clearance
Sectlon.
1. rlnts the 1vS ol
the real property. Less
than a
mlnute
2. Acqulre the 1vS
prlnt-outs ol the real
property.
3
mln-
utes
3. Pave the status ol
your property con-
llrmed by the verlllers
ln the 1ax Clearance
Sectlon.
2. verlllers check
the status ol pay-
ments ol the real
property and prlnt
the bllllng lor the
unpald balances.
Cresenclano
Landlza,
Pector Le-
plten,
Culrlco
Ccampo
10
mln-
utes
lranclsco
Sarona
nlcaslo 1an
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4. 8equest lor the tax
blll lrom the 8llllng
Sectlon (ll appllcable).
3. verlllers check
the status ol pay-
ments ol the real
property and prlnt
the bllllng lor the
unpald balances.
Lydla Ley-
son 10
mlnutes
3. ay the cashler the
certlllcatlon lee and/
or the remalnlng tax
balances (ll appllca-
ble). Wlndows wlth
Mlscellaneous ay-
ment Cnly", (81)
payments: Wlndows
10, 11 & 12
4. lssues the Clll-
clal 8ecelpt lor the
payments made
ueslgnated
Collector 3
mlnutes
6. Submlt the Clllclal
8ecelpt ol the pay-
ment/s made to the
verlller.
3. Checks the olll-
clal recelpt and
other supportlng
documents (ll
needed) lor the
prlntlng ol the cer-
tlllcate.
Cresen-
clano Lan-
dlza
Pector
Leplten
Culrlco
Ccampo
3
mlnutes
7. Walt whlle the en-
coder prepares the
1ax Clearance.
6. Checks the olll-
clal recelpt and
other supportlng
documents (ll
needed) lor the
prlntlng ol the cer-
tlllcate.
Asslgned
Lncoders 13
mlnutes
8. 8ecelve your 1ax
Clearance lrom the
Clerk ln the 1ax Clear-
ance Sectlon.
7. Clerk releases
the approved clear-
ance to the cllent.
llorlda
lalcon
Less
than a
mlnute
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HOW TO SECURE TAX DECLARATION
DLSCkI1ICN :lssuance ol tax declaratlon lor newly declared prop-
ertles or lor transler ol ownershlp.
CCN1AC1 LkSCN]S: Wllhelma 8orgonla
233-1099 / 412-0000 loc. 303
DUkA1ICN CI 1nL SLkVICL: 6 worklng days
kLUIkLMLN1]S :
ltopett|es JecloteJ fot tbe f|tst t|me
1. Completely lllled out 8eal roperty Assessment 8equest
lorm
2. Certlllcate ol Cccupancy or 8ulldlng ermlt
3. 1ax ueclaratlon ol the land
4. Latest 1ax Clearance Certlllcate ol the land
3. Certlllcate ol house ownershlp lorm the 8rgy.
6. Allldavlt ol legal helrs wlth lot consent (ll dead)
lot 1toosfet of Owoetsb|p
1. Completely lllled out 8eal roperty Assessment 8equest
lorm
2. Certlllcatlon Authorlzlng 8eglstratlon (CA8) lrom 8l8
3. ueed ol Sale / Certlllcatlon ol sale/Allldavlt ol consollda-
tlon
4. 1ransler Certlllcate ol 1ltle/Crlglnal Certlllcate ol 1ltle
3. 1ransler 1ax recelpt lrom Clty 1reasurer's Clllce
6. 1ax declaratlon ol the land and latest 1ax clearance Cer-
tlllcate ol land
ILL]S : hp 3,000.00- 8eglstratlon lee
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Follow these
steps
Wait while
Person-in-charge
Approach
It will
take
1. Submlt requlre-
ments
1. 8ecelves and
checks the complete-
ness ol supportlng
documents, records
the transactlon ln the
logbook and lorwards
the transactlon to the
ulC..
Wllhelma
C. 8ogonla
(laclllta-
tor)
10 mlns
2. Arrange lor date
and tlme ol lnspec-
tlon.
ulstrlct ln
charge
(ulC) and
1ax Map-
per
ulC and
1ax Map-
per
!eannle
Ann .
Soco or
!uanlta v.
valdez
(8eleaslng
Clerk
10 mlns
3. Culde the 1ax
Mapper and ulC to
the lnspectlon slte.
2. ulC schedules ln-
spectlon.
3. ulC and 1M con-
ducts lnspectlon.
4. ulC prepares lleld
appralsal assessment
sheet(lAAS), then lor-
ward lAAS to 1ax Map-
per.
43 mln-
utes
depend-
lng on
locatlon
3-3
Worklng
days
3 mlns
3. 1ax Mapper up-
dates 1ax Mapplng
control roll, then lor-
wards lAAS to ClS
6. ClS clerk updates
record
7. Computer sectlon
encodes data and
prlnts 1u
8. 1u ls submltted to
slgnatorles (ulC, 1ax
Mapplng Pead and Clty
Assessor.
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HOW TO GET SENIOR CITIZENS IDENTIFICATION
CARD (ID)
DLSCkI1ICN :1he servlce ls avallable to all senlor cltlzens ol Cebu
Clty only. 1he ob[ectlve ls to provlde the senlor cltl-
zen wlth a natlonally unllorm ldentlllcatlon card to
avall the legally mandated prlvlleges. 1he end re-
sult ol the servlce ls to have an actual llst ol regls-
tered senlor cltlzens ol Cebu Clty . 1hls servlce ls
mandated under 8.A. 9237 ol the Lxpanded Senlor
cltlzen Act ol 2003.
CLILN1]S : All Senlor Cltlzens ol Cebu Clty
CCN1AC1 LkSCN]S: Sarah onteras, Lclslla Mansueto,
noel Cabezas, 8lchard llgues
236-3148/ 412- 2834
LCCA1ICN : Clllce lor Senlor Cltlzens' Allalrs (CSCA)
temporarlly located at 2/l, 8m. 2-1,
Leglslatlve 8ulldlng , Clty Pall, Cebu Clty
AVAILA8ILI1 : Monday- lrlday, 8:00 AM- 3:00 M
DUkA1ICN CI 1nL SLkVICL: 2 weeks, 4 mlnutes & 40 seconds
kLUIkLMLN1]S:
2 pcs. 1x1 plcture
cedula number, and
photocopy ol any prool ol blrth
(l.e. blrth certlllcate baptlsmal certlllcate,
drlver's llcense , passport, postal l.u. ,
voter's certlllcatlon, etc.).
ILL]S : none lor new appllcatlon
hp 100- lor replacement/ lost lu
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Follow these
steps
Wait while Approach
I t will take
1. Cet appllca-
tlon lorm lor
lu.
1. 1he CSCA personnel
provldes an appllcatlon
lorm to the appllcant
and advlses hlm/her to
attach the needed re-
qulrements.
3 sec.onds
2. llll up the
appllcatlon
lorm & attach
all the requlre-
ments , and
submlt lt.
verllles and revlews
the appllcatlon lorm
and the attached re-
qulrements.
Cne (1)
Mlnute
3. 1he senlor
cltlzen walts
whlle the CSCA
lu ls prepared.
verllles ln the com-
puter ll the appllcant /
senor cltlzen has been
lssued wlth a senlor
cltlzens ldentlllcatlon
(lu) card.
Cne (1)
Mlnute
keeps the appllcatlon
lorm and the attach-
ment s ln the llle.
lllteen (13)
seconds
Sarah
onteras,
Lclslla
Man-
sueto,
noel Ca-
bezas,
8lchard
llgues
3. 1he CSCA person-
nel prepares the lu
and typed all necessary
lnlormatlon ln the lu
card.
Cne (1)
Mlnute
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Follow these
steps
Wait while Approach
I t will take
glves the duly pre-
pared lu to the appll-
cant senlor cltlzen lor
hls / her slgnature Sarah
onteras,
Lclslla
Man-
sueto,
noel
Cabezas,
8lchard
llgues
llve (3)
sec.onds
4. Slgn the lu
and glve lt back
to CSCA per-
sonnel lor
CSCA Pead and
the Clty
Mayor's slgna-
tures.
advlses the appllcant
senlor cltlzen to come
back alter two (2)
weeks to get the duly
lssued lu.
llve (3)
seconds
8. CSCA Pead slgns the
ldentlllcatlon card.
llve (3)
seconds
lorwards the lu to the
olllce ol the Clty
Mayor lor hls slgna-
ture.
1hree (3)
mlnutes
10. 1he Clty Mayor
slgns the ldentlllcatlon
card and returns lt
back to the CSCA.
llve (3)
seconds
3. 1he senlor
cltlzen or hls/
her duly au-
thorlzed repre-
sentatlve slgns
the logbook ol
clalmed lu's
11. 1he CSCA person-
nel releases the ldentl-
llcatlon card and asks
the senlor cltlzen or hls
representatlve to slgn
the logbook.
Cne (1)
mlnute
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HOW TO GET PURCHASE SLIP (BOOKLET)
FOR MEDICINES
DLSCkI1ICN :1hls servlce ls avallable to all senlor cltlzens
even ll he/she ls not a resldent ol Cebu Clty.
1he ob[ectlve ls to provlde the senlor cltlzen
wlth the sald purchase sllp that he/she needs to
avall ol the twenty percent (20) dlscount ln the
purchase ol medlclnes. 1hls servlce ls ln accor-
dance to Admlnlstratlve Crder no. 177, Serles ol
2004, v. par 4, Sub-par 8.1.3, ol the uepartment
ol Pealth that requlres the presentatlon ol the
purchase sllp (booklet) where all purchases ol
medlclnes shall be recorded.
CLILN1]S : All senlor cltlzens regardless ol thelr resldences
236-3148/ 412- 2834
temporarlly located at 2/l, 8m.2-1,
Leglslatlve 8ulldlng, Clty Pall, Cebu Clty
kLUIkLMLN1S : CSCA lu card, ll any other person ls author
lzed to get the purchase sllp (booklet) lor
medlclnes, sald person must brlng wlth hlm
the CSCA lu ol the senlor cltlzen.
ILL]S : none
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C|tq ej Cea 171
Follow these
steps
Wait while Approach
It will
take
1. resent CSCA
lu Card to CSCA
personnel
1. 1he CSCA person-
nel lllls up ln the pur-
chase sllp (booklet)
the personal lnlorma-
tlon ol the senlor
cltlzen s rellected ln
hls/her CSCA lu and
the control number.
Sarah
onteras,
Lclslla Man-
sueto,
noel
Cabezas,
8lchard ll-
gues
Cne (1)
mlnute
2. Walt whlle the
purchase sllp lor
medlclnes ls pre-
pared
2. CSCA personnel
then records the
name, CSCA lu num-
ber, and the control
number ol the senlor
cltlzen ln the log
book.
Cne (1)
mlnute
3. Cet the duly
lssued purchase
sllp
3. CSCA personnel
releases the pur-
chase sllp (booklet)
to senlor cltlzen or to
hls/her duly author-
lzed representatlve
llve (3)
seconds
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HOW TO GET PURCHASE BOOKLET FOR GROCERY
ITEMS AND AGRICULTURAL PRODUCTS
DLSCkI1ICN :1hls servlce ls avallable lor senlor cltlzens ol Cebu
Clty only. 1he ob[ectlve ls to provlde the senlor cltl-
zen wlth sald booklet ln order lor hlm/her to avall ol
the llve percent (3) dlscount ln the purchase ol
selected prlme commodltles or baslc necessltles
(grocery ltems and agrlcultural products). 1he end
result ol the servlce ls to comply the legal Admlnls-
tratlve Crder no. 37, serles ol 2006, ol the uepart-
ment ol 1rade and lndustry (u1l) and the uepart-
ment ol Agrlculture (uA), respectlvely , ln relatlon to
Sec. 4 (par l) ol 8.A. 9237 otherwlse known as
Lxpanded Senlor Cltlzens Act ol 2003"
CLILN1]S : All Senlor Cltlzens ol Cebu Clty
236-3148/ 412- 2834
temporarlly located at 2/l, 8m. 2-1,
Leglslatlve 8ulldlng, Clty Pall, Cebu Clty
kLUIkLMLN1]S:
a. CSCA lu card
b. 1 plece - 2x2 plcture.
ILL]S : none
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Follow these
steps
Wait while Approach
It will
take
1. resent
CSCA lu card
and 1pc. 2x2
plcture to
CSCA person-
nel
1. 1he CSCA personnel lllls
up ln the purchase booklet
the personal lnlormatlon
ol the senlor cltlzen as
rellected ln hls/her CSCA
lu and the control number
Cne (1)
mlnute
2. Walts whlle
the purchase
booklet ls proc-
essed
2. CSCA personnel then
records the name, CSCA
lu number, and the con-
trol number ol the senlor
cltlzen ln the logbook
Cne (1)
mlnute
advlses the senlor cltlzen
to come back alter one (1)
to two weeks to get the
purchase booklet..
Cne (1)
mlnute
4. CSCA Pead slgns the
purchase booklet
llve (3)
seconds
3. CSCA personnel lor-
wards to the olllce ol the
Clty Mayor the duly pre-
pared purchase booklets
lor hls slgnature.
6
mlnutes
Sarah
onteras,
Lclslla
Man-
sueto,
noel
Cabezas,
8lchard
llgues
3. Cet booklet
& slgn the log-
book ol re-
leased pur-
chase booklet..
6. CSCA personnel re-
leases the purchase book-
let to senlor cltlzen or to
hls/her duly authorlzed
representatlve and asks
hlm/her to slgn the log-
book.
Cne (1)
mlnute
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HOW TO AVAIL OF WORLD WAR II
VETERANS BURIAL ASSISTANCE
DLSCkI1ICN : 1he servlce ls avallable to World War ll veterans ol
Cebu Clty only. 1he ob[ectlve ls to provlde them wlth
burlal asslstance ln the amount ol 1wenty llve 1hou-
sand esos (23,000.00).
CLILN1]S : wlle, son or daughter ol the veteran who has a
8esldency ln Cebu Clty lor 10 years, and a duly regls-
tered veteran ln the veteran lederatlon
CCN1AC1 LkSCN]S: Lclslla Mansueto
236-3148/ 412- 2834
temporarlly located at 2/l,8m. 2-1,
Leglslatlve 8ulldlng, Clty Pall, Cebu Clty,
AVAILA8ILI1: Monday- lrlday, 8:00 AM- 3:00 M
kLUIkLMLN1S:
voter's allldavlt, Letter request, death certlllcate,
barangay certlllcatlon attested by two (2) nelghbors,
wrltten recommendatlon ol the ulstrlct Commander
and ost Commander ol vAC, photocopy ol old age
penslon/penslon check, photocopy ol mllltary servlce
record.
NC1L:
Cnly nlneteen (19) qualllled veterans shall be
extended wlth the burlal asslstance every
year due to llmltatlon ol the budget.
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Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. Submlt the
requlrements to
CSCA.
1. .CSCA personnel
revlews the docu-
ments and verllles
ll the veteran ls ln
the masterllst ol
vAC.
Lclslla
Mansueto
noel Cabezas
1wo (2)
mlnutes
2. Walt lor any
lurther advlse as
to the veraclty ol
the clalm.
2. CSCA personnel
prepares the
voucher. voucher
shall passed
through Clty
8udget olllce, Clty
Accountlng and
Clty 1reasurer's
Clllce.
1hree (3)
mlnutes
3. lollow up call
at CSCA lor the
status ol process-
lng.
months
4. 8ecelve the
check lrom the
1reasurer's Clllce
Cash ulvlslon.
3. 1he Clty 1reas-
urer's Clllce (Cash
ulvlslon) releases
the check lor burlal
asslstance to quall-
lled veteran thru
hls legltlmate
clalmant.
Cne (1)
mlnute
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C|tq ej Cea 176
I!! :!.l `!l!.!! :!!`!!:

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HOW TO AVAIL OF CERTIFICATE OF INDIGENCY
DLSCkI1ICN :1hls servlce lets the cllent avall lree and dls-
counted servlces lrom other agencles through
the Certlllcate ol lndlgency.
CLILN1]S : lndlgent resldents ol Cebu Clty
CCN1AC1 LkSCN]S: Soclal Workers
262-3163/261-7986 / 262-9330
LCCA1ICN : uepartment ol Soclal Wellare Servlces,
katlpunan, Labangon, Cebu Clty
AVAILA8ILI1 : Monday-lrlday 8:00 am-3:00 pm
kLUIkLMLN1S:
a. 8arangay Certlllcatlon / CCMLLLC Certlllcatlon
b. 8l8 tax exemptlons
c. Clty Assessor's certlllcatlon ol no landholdlng
Follow these
steps
Wait while Person-
in-charge
Approach It will
take
1. Submlt re-
qulrements
1. lntervlews the
cllent.
2. Conduct home
vlslts and collateral
lnlormatlon,
3. repares soclal
Case Summary
8eport (CS8).
4. Submlts CS8 to
supervlsor lor slg-
nature.
ulstrlct Soclal
Worker
ulstrlct Soclal
Workers/ uept.
Pead ll
30 mln-
utes
1
uay
1uay
30
Mlnutes
2. 8ecelves
Certlllcate.
3. lssues certlllcate
ol lndlgency.
30
mlnutes
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HOW TO AVAIL OF PWD FINANCIAL
ASSISTANCE
DLSCkI1ICN :1hls servlce allows each person wlth dlsablllty
to avall ol the 2,000 llnanclal asslstance.
CLILN1]S : ersons wlth ulsablllty
CCN1AC1 LkSCN]S: vlrglnla L. lcclo,
Soclal Worker LC ll
262-3163 / 261-8393
LCCA1ICN : uepartment ol Soclal Wellare Servlces,
AVAILA8ILI1 : Monday-lrlday
8:00 am-3:00 pm
kLUIkLMLN1S:
a. Wu lu card
b. 8arangay Certlllcatlon
c. Certllled CCMLLLC voter's certlllcatlon
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C|tq ej Cea 179
Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. Cet and sub-
mlt lllled up
lorms wlth the
attached requlre-
ments.
1. 8ecelves/checks
cllent's requlre-
ments/ slgn the
lllled up lorms.
2. repares payroll
and submlt to the
uept Pead ll lor
slgnature.
3. Submlts to
8udget Clllce lor
lundlng.
4. Submlts to Ac-
countlng Clllce lor
audltlng.
3. lollows-up lor
the release ol ll-
nanclal asslstance.
LC ll
LC ll/uept.
Pead ll
LC ll /
8udget Clllce
LC ll /
Accountlng
Clllce
LC ll
LC ll
3 mlnutes
30
mlnutes
2
days
3
uays
3 days
2. lollow-up
your
respectlve
barangays lor
the progress ol
your request.
6. Coordlnates the
barangay/ glve a
copy ol names ol
qualllled Wu to
recelve assls-
tance.
7. Schedules the
date ol release ol
the llnanclal assls-
tance.
2
uays
1 uay
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C|tq ej Cea 180
HOW TO GET PWD MEDICINE SLIP BOOKLET
DLSCkI1ICN :1hls servlce ls avallable to all Wu resldents ol
Cebu Clty. 1he ob[ectlve ls to provlde the ersons
wlth ulsablllty the rlght to avall the Sllp booklet ln
order lor them to avall the twenty percent dls-
count (20) medlclne purchase as mandated ln
the admlnlstratlve order no. 2009-0011 amendlng
the act known as 8.A. 9442 Magna Carta lor uls-
abled erson.
CLILN1]S : ersons wlth ulsablllty- Cebu Clty
CCN1AC1 LkSCN]S: vlrglnla L. lcclo, Soclal Worker LC ll
262-3163 / 261-8393
LCCA1ICN : CuA c/o uepartment ol Wellare Servlces,
kLUIkLMLN1] S : Wu lu Card
x
Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. Submlts l.u.
card.
1. 8ecelves the
Wu l.u. cards
vlrglnla L.
lcclo
1wo (2)
mlnutes
2. Walts lor the
lssued sllp book-
let
2. 8ecords data ln
the Log book.
Cne (1)
mlnute
3. Cet the sllp
booklet.
3. 8eleases the sllp
booklets
1hlrty (30)
mlnutes
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HOW TO AVAIL PAUPERS BURIAL ASSISTANCE
DLSCkI1ICN : 1hls servlce glves burlal asslstance to lndlgents
whose lamllles cannot allord a decent burlal.
CLILN1]S : lndlgent ol Cebu Clty
CCN1AC1 LkSCN]S: Marletta v. Arqulo, Sleglred 8orces
262-3163 / 261-9330 / 261-6408
(uSWS) ,katlpunan, Labangon, Cebu Clty
8:00 AM-3:00 M
kLUIkLMLN1S:
3 coples ol the lollowlng documents:
a. 8arangay Certlllcatlon
b. hotocopy ol ueath Certlllcate
c. Lndorsement lrom Clty Councllor
x
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C|tq ej Cea 182
Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1.Submlt sup-
portlng docu-
ments to Soclal
Workers.
1. 8ecelves sup-
portlng documents
submltted by cll-
ent.
2. Conduct assess-
ment /lntervlew/
valldate wlth lu-
neral home.
Marletta v.
Arqulo/
Sleglred
8orces
Clllce ol Pon.
8odrlgo
Abellanosa
Marletta v.
Arqulo/
Sleglred
8orces
2
mlnutes
2. roceed to the
Clllce ol Pon.
8odrlgo Abel-
lanosa, 2nd
Leglslatlve
8ulldlng, Cebu
Clty Pall to
process relerral.
3. Approves/ slgns
the 8elerral Sllp.
30
mlnutes
3. Submlt the
slgned 8elerral
Sllp back to
uSWS olllce.
3. repares 3 cop-
les ol relerral sllp
to be slgned by
Chalrman ol Soclal
Servlces.
13
Mlnutes
4. 8ecelve copy
ol relerral sllp to
be lorwarded to
luneral Pomes
lor 8elease ol
collln.
4. rovldes 1 copy
ol relerral sllp wlth
documents at-
tached to cllent /
appllcant to be
lorwarded to lu-
neral homes.
3
mlnutes
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HOW TO AVAIL OF TRANSPORTATION AND TEM-
PORARY SHELTER FOR STRANDED CONSTITUENTS
DLSCkI1ICN : 1hls servlce provldes tlmely lnterventlon to
stranded cllents such as lare dlscounts lor trans-
portatlon vehlcles and relerral to wellare agen-
cles lor temporary shelter.
CLILN1]S : Stranded cllents ol Cebu Clty
CCN1AC1 LkSCN]S: Marletta v. Arqulo, Soclal Worker
262-3163 / 262-9330 / 261-6408
(uSWS), katlpunan, Labangon, Cebu Clty
8:00 AM-3:00 M
DUkA1ICN CI 1nL SLkVICL: 1 hour and 23 mlnutes
kLUIkLMLN1]S:
a. 8equest letter
b. 8oat 1lcket
c. 8arangay Certlllcatlon
d. 8elerral Letter
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C|tq ej Cea 184
Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. Submlt letter
8equest wlth the
attached re-
qulrements.
1. 8ecelves request
lrom cllent to-
gether wlth re-
qulred documents.
llve (3)
Mlnutes
2. Make lollow-
up ol request.
2. Conducts Assess-
ment lntervlew.
1hlrty (30)
Mlnutes
3. repares Case
Summary.
lllteen
(13)
Mlnutes
4. rocesses the
asslstance at
Cebu Clty Pall.
lllteen
(13) to
1hlrty (30)
uays
3. lnlorms cllent
lor the release ol
Asslstance
lllteen
(13)
mlnutes
Soclal Work-
ers and Wel-
lare Asslstant
Clerk
8udget-
Accountlng-
C1C
SWk8 & SWA
C1C 3. Cet Assls-
tance.
6. 8eleases Assls-
tance.
llve (3)
mlnutes
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HOW TO AVAIL OF ASSISTANCE FOR INDIVIDUALS/
FAMILIES IN CRISIS SITUATION (AICS)
DLSCkI1ICN : 1hls servlce provldes llmlted asslstance, ln cash
or ln klnd to assessed lndlvlduals or lamllles who
are hampered lrom lunctlonlng normally be-
cause ol soclo-economlc dllllcultles or health
lnstablllty.
CLILN1]S : lamllles ln Crlsls Sltuatlon
CCN1AC1 LkSCN]S: Marletta Arqulo
Soclal Worker
262-3163 / 262-9330 / 261-6408
8:00 AM-3:00 M
kLUIkLMLN1]S:
a. Letter 8equest
b. Medlcal Abstract
c. uoctor's rescrlptlon
d. 8oat tlcket
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C|tq ej Cea 186
Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. Submlts letter
8equest attached
wlth requlred
documents.
1. 8ecelves request
together wlth re-
qulrements.
llve (3)
mlnutes
2. Conducts assess-
ment /lntervlew.
1hlrty (30)
mlnutes
3. repares case
summary report.
lllteen
(13)
mlnutes
2. Make lollow-
up ol request.
4. rocesses Assls-
tance at Clty Pall.
lllteen
(13)
to
1hlrty (30)
days
3. Cet Asslstance. 3. lnlorm cllent lor
the 8elease ol as-
slstance
lllteen
(13)
mlnutes
Soclal
Workers
Soclal Wellare
Aldes
Clerk/ 8udget/
Accountlng/
C1C
Soclal
Workers
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HOW TO SECURE AN IDENTIFICATION CARD
FOR SOLO PARENT
DLSCkI1ICN : 1hls allows solo parent to get ldentlllcatlon
card lor them to avall the servlces under 8A
8972 whlch provldes benellts and prlvlleges to
solo parents and thelr chlldren.
CLILN1]S : All qualllled solo parent
CCN1AC1 LkSCN]S: 8osalle S. uumangas
Soclal Worker
2618393/2623163
LCCA1ICN : uepartment ol Soclal Wellare and Servlce
AVAILA8ILI1 : Monday to lrlday
8:00 AM to 3:00 M
DUkA1ICN CI 1nL SLkVICL: 1 month, 3 days, 1 hour and
37 mlnutes
kLUIkLMLN1S:
a. 8lrth Certlllcate ol chlld below 18 years old
b. ueath certlllcate ( ll wldower or wldow)
c. 8arangay Certlllcatlon
d. Wltholdlng 1ax (w2)
e. Solo arent ln take lorm
l. Allldavlt ol two dls-lnterested persons
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C|tq ej Cea 188
Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. Submlts all
necessary docu-
ments.
1. 8ecelves all
documents sub-
mltted by the cll-
ent.
ulstrlct Soclal
worker
ulstrlct Soclal
worker
ulstrlct Soclal
worker
ulstrlct Soclal
worker
uept. Pead
local person
uSWS Clerk/
Mayor
uSWS Stall
llve (3)
mlnutes
2. Cllent under-
goes lntervlew.
2. Conducts lnter-
vlew.
lorty llve
(43)
mlnutes
3. Conducts home
vlslt.
Cne (1)
day
4. repares Case
Summary 8eport
(CS8).
1hree (3)
days
3. Slgns the CS8
8eport.
3 mlnutes
6. rocesses lu. Cne (1)
hour
7. repares lu lor
Mayor's slgnature.
Cne (1)
day
8. lollows-up ll the
lu ls slgned al-
ready.
Cne (1)
Month
3. Clalms Solo
arent l.u.
9. 8eleases Solo
arent l.u.
1wo (2)
mlnutes
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HOW TO GET DRIVER OR VEHICLE CLEARANCE
DLSCkI1ICN :1hls servlce allow requlsltloners to get a drlver
or vehlcle clearance lor the purpose ol clalmlng
Cl1CM lu, employment and other legal pur-
poses.
CLILN1]S : vehlcle owners and urlvers
CCN1AC1 LkSCN]S: Solla 8acolod, 234-8433
LCCA1ICN : 1ralllc vlolatlons 8ureau (1v8), Cround lloor,
Cl1CM, n. 8acalso Ave., Cebu Clty
kLUIkLMLN1]S: 1. urlver's llcense
2. Certlllcate ol 8eglstratlon
3. 2x2 plcture
ILL]S : hp 30.00
kCCLDUkL IN AVAILING 1nL SLkVICL
Follow these
steps
Wait while Person-
in-charge
Approach
It will
take
1. resent the re-
qulrements.
1. 8ecelve the
urlver's llcense or
Certlllcate ol 8egls-
tratlon
Lster 1anga-
rorang
Consolaclon
1e[ano
Lster1anga-
rorang
Solla 8a-
colod
1 mln-
ute
2. Walt lor your
name to be called
lor assessment
2. verlly the submlt-
ted documents to
data base & assess
ayments
6 mln-
utes
3. ay the amount
due to the Cashler
3. lssue Clllclal 8e-
celpt 3 mln-
utes
4. Clalm the urlver's
or vehlcle clearance
4. lssue urlver's or
vehlcle clearance 3 mln-
utes
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C|tq ej Cea 191
Follow these
steps
Wait while Person-
in-charge
Approach
It will
take
1. 8rlng vehlcle
(blcycle and lront
car only) to Cl1CM
lor lnspectlon
1. 8ecelve the lllled
out lorm 1 mlnute
2. Cet reglstratlon
lorm
2. verlly the sub-
mltted documents
2 mlnutes
3. llll up the regls-
tratlon lorm and
submlt to Lngr,
olllce, ground lloor
3. lnspect vehlcle &
assess payments
4 mlnutes
4. ay the amount
due at wlndow 1 -
1v8
4. lssue Clllclal
8ecelpt and stlcker
3 mlnutes
3. Clalm reglstra-
tlon and stlcker
3. rlnt stlcker reg-
lstratlon
4 mlnutes
koy 5esoote
koy 5esoote
koy 5esoote
Aqoes lo-
booJeto
HOW TO REGISTER NON-MOTOR VEHICLE
DLSCkI1ICN :1hls servlce allows motorlsts to reglster thelr
slngle blcycle/ lront car/ 8ox type and 1artanllla.
CLILN1]S : vehlcle owners
CCN1AC1 LkSCN]S: Agnes Labandero, 234-8433
kLUIkLMLN1]S : lnsurance ollcy and prevlous reglstratlon
ILL]S : 8lcycle- hp 40.00
lront Car-hp 120.00
ush Cart-hp 30.00
1artanllla-hp 140.00
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C|tq ej Cea 192
HOW TO GET SPECIAL PERMIT AND FRANCHISE
OF MOTORCYCLE FOR HIRE (MCH)
DLSCkI1ICN :1hls servlce ls lor motorlsts who would llke to
reglster thelr motor vehlcle (lor hlre and slde-
car), as mandated by Clty Crdlnance 134.
CLILN1]S : vehlcle owners (Cebu Clty)
CCN1AC1 LkSCN]S: Wllma C. 1ruglllo, 234-8433
kLUIkLMLN1S : ollce Clearance, 8arangay Clearance
Certlllcate ol 8eglstratlon, Clllclal 8ecelpt, lnsurance
ollcy, Lmlsslon 1est, lcture (lront and back)
ILL]S : hp 630.00
charge
Approach
It will
take
1. 8rlng motor to Cl-
1CM lor lnspectlon.
Lster 1an-
garorang
Wllma
1ruglllo
Lster 1an-
garorang
1v8 Cash-
ler
2. Submlt requlre-
ments to plannlng
sectlon at the 3rd
lloor.
3mln-
ute
3. Submlt documents
to operatlon dlvlslon
at 2nd lloor.
ted documents
3 mln-
utes
4. ay all the amount
due at the ground
lloor. (1v8)
3. verlly /prlnt vehl-
cle's pendlng vlola-
tlons
6. Assess payments &
lssue Clllclal 8ecelpt
7. 8eleases C8
3 mln-
utes
3 mln-
utes
1. lnspect motorcycle
2.8ecelve all requlred
documents
ted documents
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C|tq ej Cea 193
HOW TO REGISTER MEAT DELIVERY VEHICLES
DLSCkI1ICN :1hls servlce ensures that meat dellvery vans had
passed the standard set by the uvMl.
CLILN1]S : Cwners ol meat dellvery vehlcles operatlng wlthln
Cebu Clty
CCN1AC1 LkSCN]S:
419-1200 , 232-4483
DUkA1ICN CI 1nL SLkVICL: 1 day and 2 mlnutes (uvMl only)
kLUIkLMLN1]S:
1. uellvery van should be closed type vehlcle &
prelerably made ol alumlnum or stalnless mate-
rlals.
2. Clllclal recelpt (C8)/Certlllcate ol 8eglstratlon
(C8) ol the vehlcle
ILLS :
a. 1ruck/[eepney - hp 330.00
b. 1rlcycle - 130.00
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C|tq ej Cea 194
Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. resent the
orlglnal coples
ol requlrements
and submlt pho-
tocoples ol
each.
1. Checks the
requlrements.
Annalyn
Calungsod
2. Walt lor the
date ol lnspec-
tlon ol the meat
dellvery van.
2. lnspect the
meat dellvery van
on the tlme
scheduled.
3. ay the regls-
tratlon lee.
3. lssue olllclal
recelpt ol the
amount pald.
C1C Collector
asslgned at
uvMl
2 mlnutes
4. Cet the
stlcker as a slgn
ol the reglstra-
tlon.
4. lssue the
stlcker
Sandra o, 2nd
lloor, Clty
1reasurer's
Clllce (C1C),
Lxecutlve 8ldg,
Cebu Clty Pall
1 day
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C|tq ej Cea 195
HOW TO SECURE TRAVEL LINE CERTIFICATE
DLSCkI1ICN : 1hls ls ln accordance wlth the Clty Crdlnance
2000-lssuance ol 1ravel Llne Certlllcate ol
u!'s.
CLILN1]S : ubllc u! Cperators
CCN1AC1 LkSCN]S: Pector Arcenal
1ralllc Alde
2340993
LCCA1ICN : 3rd lloor, Cl1CM lannlng Sectlon
AVAILA8ILI1 : Monday-lrlday, 8:00 AM to 12:00 AM -
Saturday 1:00 M to 3:00 M
kLUIkLMLN1S:
a. Certlllcate ol 8eglstratlon (C.8.)
b. Clllclal 8ecelpt (C.8.)
c. Certlllcate ol ubllc Convenlence (CC)
d. Conllrmatlon
e. lranchlse ueclslon
l. lcture ol unlt ( slde vlew/lront vlew/rear vlew)
3r slze
g. Stencll: Chassls and motor englne number
ILL]S : - ayment ol 1ravel Llne Certlllcate hp 200.00
- Smoke Lmlsslon 1estlng lee hp 200.00 ol
vehlcle, payment ol towlng lee and admlnlstra-
tlve penalty ranglng lrom hp 1,600.00-hp
2,000.00 plus storage lee ll vehlcle was clalmed
alter cut-oll tlme the lollowlng day.
NC1L: ll the vehlcle lalled upon lnspectlon

Let the operator llx hls unlt lor the dellclencles
8e-schedule lor lnspectlon
1hen go back to step no. 3
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C|tq ej Cea 196
Follow these steps Wait while Person
-in-charge
Approach It will
take
2. roceed to 1ralllc
vlolatlon 8ureau
(1v8) to pay travel
llne certlllcate and
smoke emlsslon test-
lng lee
2. resent certlll-
cate ol reglstratlon
(C8) and Clllclal
8ecelpt (C8)
13 mln-
utes
3. Schedullng-C
uldellnes /lnstructlon
shall be complled by
the operator
3. resent the pald
Clllclal 8ecelpt
(C8)
3 mln-
utes
4.roceed to Cl1CM
lmpoundlng, 8lk. 27
north 8eclamatlon
area lor lnspectlon ol
u! unlt and smoke
emlsslon testlng .
4. Submlt the unlt
lor lnspectlon
8 mln-
utes
3. ll the vehlcle
passed upon lnspec-
tlon:
reparatlon ol the
1ravel Llne Certlllcate
and certlllcate ol
compllance lor smoke
emlsslon
3. llnal prlntlng ol
travel llne certlll-
cates
13 mln-
utes
6. Lndorsement ol
the 1ravel Llne Cer-
tlllcate lpr commlttee
member slgnature
Lndorse travel llne
certlllcates
3 work-
lng
days
Lster 1angga-
rorang
1. roceed to 3rd
lloor and submlt the
specllled requlre-
ments
1. Lvaluate/Check
the specllled re-
qulrements sub-
mltted
Pector
Arcenal
3 mln-
utes
8eynante
Cornez
8ernard
!amorol
Almarlo
Abella
1lmoteo
Cultgulten !r.
1lmoteo
Cultgulten !r.
8eynante
Cornez
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C|tq ej Cea 197
HOW TO GET POLICE REPORT
DLSCkI1ICN : 1hls servlce ls to record all data ol drlver, mo-
tor vehlcle, pedestrlan and propertles that are
lnvolved ln vehlcular tralllc accldent or glve re-
sult & llndlngs ol who's llable ol such accldent.
CLILN1]S : Cwner/ drlver/ operator ol vehlcle
CCN1AC1 LkSCN]S: 8oy Sesante
!erry Arthur 8anay
234-9983
LCCA1ICN : Cl1CM Lnglneerlng Clllce back ol Cl1CM bldg.
DUkA1ICN CI 1nL SLkVICL: 1 day, 2 hours & 41 mlnutes
kLUIkLMLN1]S: Cltatlon 1lcket
ILL]S : hp 1,0000
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C|tq ej Cea 198
Follow these
steps
charge
Approach
It will
take
1. roceed to lnves-
tlgatlon olllce to
get data
1. Checks record on
logbook
2. lnvestlgate.
1/L Manuel
1agaan
1 mln-
ute
2. roceed to the ln
-charge ol request-
lng ollce 8eport &
get requestlng lorm
3. Clve requestlng
lorm
4. llll-out requestlng
lorm lor ollce 8eport
C3
Anabelle
uumagult
1 hour
3. roceed to 1v8,
ground lloor, wln-
dow 2
3. lssue olllclal re-
celpt.
3 mln-
utes
4. Clve wrltten data
to cashler (C8 # ol
ollce 8eport and
uocumentary
Stamp)
6. 8ecord ayment
(C8# and uocumen-
tary stamp)
3 mln-
utes
3. Co back to lnves-
tlgatlon sectlon
7. Clve a clalm sllp to
the cllent
8. Advlce a cllent to
come back tomorrow
lor releaslng ol ollce
report
9. 1ype the pollce
report
1 hour
1 day
(lor
re-
lease)
20 mln-
utes
1v8 Cashler
ollce 8e-
port
8ecord ln-
charge
C3 Ana-
belle
uumagult,
lncharge ol
requestlng
pollce re-
port
- 1yplst
(lnvestlgatlo
n person-
nel)
6. Cn the scheduled
date ol release, get
the pollce report.
10. 8eleases the po-
llce report.
C3
Anabelle
uumagult
10 mln-
utes
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C|tq ej Cea 199
HOW TO CLAIM A TOWED VEHICLE
DLSCkI1ICN : 1hls ls ln llne wlth Clty ordlnance 1870, C.C.
2034 & 2004 1owlng ol lllegally parked vehlcle
such as parklng.
CLILN1]S : Cwners / urlvers / Cperators ol towed
vehlcles
CCN1AC1 LkSCN]S: Ceronlmo v. uosdos
8enlta 8ontuyan
1owlng records ln-charge
233-9211 / 2338262
LCCA1ICN : Speclal 1ralllc Actlon lorce (S1Al)
2nd lloor, Annex 8ldg..
Saturday 8:00 - 3:00pm
kLUIkLMLN1]S: Certlllcate ol 8eglstratlon (C.8.)
Clllclal 8ecelpt (C.8.) ol vehlcle
ILL]S : 1owlng lee and admlnlstratlve penalty ranglng
lrom hp 1,600.00-hp 2,000.00 plus stor
age lee ll vehlcle was clalmed alter cut-oll
tlme the lollowlng day.
Follow these steps Wait while Person-

in-charge
Approach It will
take
1. roceed to S1Al
Clllce to get request
lor release and pre-
sent cert. ol regls-
tratlon (C.8) and
Clllclal 8ecelpt
(C.8.) ol vehlcle
1. Check record on
logbook
2. lssue request lor
release and glve
the blue copy ol
the 1ralllc Cltatlon
1lcket (1C1)
1/L 8enlta
M. 8ontuyan
and 1/L
Ceronlmo v.
uosdos
3 mln-
utes
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C|tq ej Cea 200
charge
Approach
It will
take
2. resent certlllcate
ol 8eglstratlon (C.8.) &
Clllclal 8ecelpt (C8) to
any authorlzed ollce
Clllcer at the lnvestl-
gatlon Sectlon, 2nd
llr., Cltom maln bldg.
& have request lor
release slgned
3.Authorlzed ollce
Clllcer checks the
Cert. ol 8eglstratlon
(C8) & Clllclal 8ecelpt
(C8) & slgns the re-
quest lor release
Author-
lzed o-
llce Clll-
cer on
uuty
1v8 er-
sonnel
3
mln-
utes
3. roceed to 1v8,
Cround llr., Wlndow
1&2
4. Pand-out request
lor release, Cert. ol
reglstratlon(C8) and
Clllclal 8ecelpt (C8)
and blue copy ol the
1ralllc Cltatlon 1lcket
(1C1) to the cashler
4. Lncode apprehen-
slon on the computer
and prlnt out the tral-
llc vlolatlon.
3 mln-
utes
3. Pand-out the prlnt-
out ol the vlolatlon,
tralllc Cltatlon 1lcket,
(1C1), Certlllcate ol
reglstratlon(C8), Clll-
clal 8ecelpt(C8) ol the
vehlcle and request
lor release to the cll-
ent and advlse them
to photocopy the
alorementloned docu-
ments on copy each
and come back to 1v8
alter
3 mln-
utes
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C|tq ej Cea 201
HOW TO REDEEM CLAMPED VEHICLE AT CITOM
DLSCkI1ICN : 1hls servlce guldes you ln clalmlng clamped vehl
cle ln whlch were lllegally parked ln llne wlth Clty
ordlnance 1637.
CLILN1]S : Cwners / urlvers / Cperators ol clamped vehlcles
CCN1AC1 LkSCN]S: !ullto C. 8aldago !r.
8enlta 8ontuyan
Clamplng records ln-charge
233-9211 / 2338262
LCCA1ICN : Speclal 1ralllc Actlon lorce (S1Al)
2nd lloor, Annex 8ldg..
Saturday 8:00 - 3:00pm
DUkA1ICN CI 1nL SLkVICL: 1 hour
kLUIkLMLN1]S:
Certlllcatlon ol 8eglstratlon (C.8.)
Clllclal 8ecelpt (C.8.) lor vehlcle already towed
and towlng lee
ILL]S : ayment ol hp 300.00 lor clamplng and
pendlng vlolatlon / plus .
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C|tq ej Cea 202
Follow these
steps
Wait while
Person-in-
charge
Approach It will
take
1. roceed to S1Al
Clllce to get data
1. Check record
on logbook
2. Clve wrltten
data to cllent
Clamplng ln-
charge
3 mln-
utes
2. roceed to 1v8,
Cround lloor,
Wlndow 1 & 2
3. lssue olllclal
recelpt
1v8 Cashler 3 mln-
utes
3. Clve wrltten
data to cashler
and pay amount
due
4. Co back to S1Al
Clllce and present
Clllclal 8ecelpt
(C.8.)
4. 8ecord ayment
(C8 # and amount
pald ln the logbook
Clamplng 8e-
cord ln-charge 3 mln-
utes
3. Co back to ln-
vestlgatlon sectlon
3. Advlse cllents to
go back to where
the vehlcle ls lo-
cated.
6. ulspatch releas-
lng personnel to
release clamp.
2 mln-
utes
6. roceed to
where the vehlcle
ls located.
7. 8eleaslng per-
sonnel releases
clamp.
43 mln-
utes
Clamp
releaslng
personnel
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C|tq ej Cea 203
HOW TO REDEEM TRISIKAD
DLSCkI1ICN : 1hls ls servlce ls to redeem those trlslkads that
were conllscated. under Clty ordlnance 2204-
An ordlnance regulatlng the operatlon ol pedal
(Cperated blcycle wlth ln the clty).
CLILN1]S : 1rlslkad Cwner
CCN1AC1 LkSCN]S: 8oy Sesante / !erry Arthur 8anay
234-9983
LCCA1ICN : Cl1CM Lnglneerlng Clllce back ol Cl1CM bldg.
DUkA1ICN CI 1nL SLkVICL: 23mlnutes
kLUIkLMLN1]S: Cltatlon 1lcket
ILL]S : hp 1,0000
Follow these steps Wait while Per-
son-in-charge
Approach It will
take
1. 8rlng cltatlon tlcket
to Cltom Lnglneerlng
lor verlllcatlon.
1. Check record
and counter slgn
cltatlon tlcket.
3 mlns.
2. 8rlng cltatlon tlcket
to redeem trlslkad
(lnlormatlon sectlon).
2.rovlde the
request lor re-
lease.
3 mlns.
3. Ask prlnt out lrom
1.v.8. and pay the
amount due..
3. verlly the
cltatlon tlcket
lor payment
3 mlns.
4. 8ack to the engl-
neerlng sectlon lor
counter slgn ol re-
lease paper.
4. roceed to
2nd lloor lor
slgnature
3 mlns.
3. Clalm the trlslkad 3. lssue olllclal
recelpt
3 mlns.
8oy Sesante
!erry Arthur
8anay
!alme Laude
Agnes Laban-
dero
1ralllc
lnvestlgator
(nelson !alme)
SC1 8onlto
Lrmac
!alme Laude
Leopoldo
!lmlnez
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C|tq ej Cea 204
HOW TO INQUIRE/ COMPLAIN ABOUT TOWED
MOTOR VEHICLE
DLSCkI1ICN : 1hls servlce enables Motor vehlcle owner/s to
lnqulre or complaln ln relatlon to thelr clted vlola-
tlon under Clty ordlnance 801 otherwlse known as
the 1ralllc Code ol Cebu Clty as amended and lts
allled ordlnances.
CLILN1]S : All Cwners / urlvers ol Motor vehlcle
CCN1AC1 LkSCN]S: Any erson ln Legal Clllce
2336872
LCCA1ICN : Legal Clllce, Cl1CM Cround lloor
AVAILA8ILI1 : Monday-Saturday, 8:00 AM to 3:00 M
DUkA1ICN CI 1nL SLkVICL: 1 Pour
kLUIkLMLN1]S:
resent Certlllcate ol 8eglstratlon (C.8.) wlth
Clllclal 8ecelpt (C.8.) ol owner and present
thelr l.u. lor evaluatlon.
ILL]S : ay penaltles and towlng charge ll the appre-
henslon ls valld or the vlolatlon ls consummated.
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C|tq ej Cea 205
charge
Approach
It will
take
1. Ask request sllp
lrom the Speclal 1ask
Actlon lorce (S1Al)
1. Ask what ls hls
problem /complalnt 10 mln-
utes
2. resent request
sllp to the legal ol-
llce, ground lloor
Cl1CM
3. llll-up complalnt
lorm and to be nota-
rlzed
3. Ask the request sllp
and check the lnltlal
vlolatlon stated lrom
the request sllp
4. roceed to Atty.
Carlo vlncent Cl-
mena, 3rd lloor, Cl-
1CM bldg. lor hear-
lng schedule
4. Llsten to the com-
plalnt allegatlons
30 mln-
utes
3. Lxplaln the vlola-
tlon stated ln request
sllp ll vlolatlon ls valld
and the procedure ls
process. 1he penal-
tles and towlng
charged wlll be lm-
posed because vlola-
tlon ls consummated.
6. Cther optlon ll not
satlslled the explana-
tlon glve a copy ol
complalnt lorm
7. roceed to the
Cashler lor necessary
payments.
10 mln-
utes
10 mln-
utes
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C|tq ej Cea 206
!!!`.`!
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C|tq ej Cea 207
HOW TO FILE COMPLAINTS ON ILLEGAL
STRUCTURES
DLSCkI1ICN : Concerned people who llnd that a structure

(bulldlng, house, etc.) blocks publlc passage or are
susplclous ol not lollowlng bulldlng codes, may llle a
complalnt lor an lnvestlgatlon or demolltlon ol the
structure. 1hls also applles to lllegal road- rlght- ol
ways and buslness establlshments ln Cebu Clty.
CCN1AC1 LkSCN]S:
233- 2217
DUkA1ICN CI 1nL SLkVICL: (13) lllteen worklng days
kLUIkLMLN1]S:
Letter ol Complalnt addressed to: nlgel aul C. vlllarete
Cebu Clty lannlng & uevelopment Coordlnator
Cebu Clty Covernment, statlng: Complalnant & number
Follow these steps
Wait while
Person-in-
charge
Approach
It will
take
1. Submlt Complalnt let-
ter to CuC olllce.
1. 8ecelves &
verlly complalnt
letter.
vlrgllla
Cabugao
Marla
Cemma
Camomot
lllteen
days
spectlon.
3. lollow up on the ac-
tlon taken by the CLC
2. Conduct ocular
lnspectlon, re-
search & submlt
report to Clty
Legal Clllce
(CLC).
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HOW TO FILE AN ADMINISTRATIVE CASE
AGAINST CEBU CITY GOVERNMENT EMPLOYEES
DLSCkI1ICN :1hls servlce conducts lnvestlgatlons and resolves
admlnlstratlve cases agalnst Cebu Clty Covernment
employees who lalled to act ln pursuant to the Code
ol Conduct ol a ubllc Servant.
CCN1AC1 LkSCN: Atty. Marle velle Abella
412-1919
LCCA1ICN : Lmployee-Management Commlttee on lnqulry
(LMCCl), Clty Legal Clllce
Cround lloor, Leglslatlve 8ldg., Cebu Clty Pall
DUkA1ICN CI 1nL SLkVICL: 30 worklng days
kLUIkLMLN1]S: uuly notarlzed Complalnt
Follow these
steps
Wait while Approach
I t will take
1. Submlt com-
plalnt letter
1. 8ecelves letter com-
plalnt
Ann
Mendlola
3 mlns.
2. Walt lor
notlce lor
Clarlllcatory
conlerence
2. Commlttee lor ad-
mlnlstratlve cases lur-
nlshes memoran-
dum to the complaln-
ant and respondent-
employee.
Lecel
Llamedo
1 week alter
llllng ol com-
plalnt
3. Attend hear-
lng.
3. Pearlng Clllcer
hears the case
Lvery lrlday
4. Walt lor
resolutlon ol
the case
4. Commlttee lor ad-
mlnlstratlve cases ren-
ders the resolutlon ol
the case
13 days lrom
order lor
resolutlon by
hearlng olll-
cer
Atty.
Marle
velle
Abella
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EXECOTlVE OlLDlNG
nCN. 1CMAS k. CSMLA
City Mayor
8
th
Floor, Annex Bldg.,
P. Burgos corner M.C. Briones St., Cebu City
Tel. Nos. 2534913 / 2536983 / 2537817/ 2537455 / 4120000 loc. 801-803
Fax no: 2537558
GROUND FLOOR
Civil Security Unit Mayors Miscellaneous Permit Sec.
Tel. No. 4120000 loc. 105 Tel. No. 4120000 loc. 115
OIC : VICENTE QUINTANA OIC : MS. JOSEPHINE ENCABO
Economic Enterprise Revenue Cash Receipts Division
Collection Division Tel. nos. 2563995 /
Tel. Nos. 2551752 4120000 loc 130 / 131
Chief: MS. RAQUEL B. ARCE Chief : MS. ESTERLITA T. GARRIDO
Real Property Tax Division
Tel. Nos. 2532303 / 2553532 / 4120000 loc. 126, 127
Chief : MS. JULIETA P. CUENCA
2
ND
FLOOR
Office of the City Treasurer (CTO) Office of the Asst. City Treasurer
Tel. Nos. 2532026 / 4122803 for Operations
/ 4120000 loc. 108 Tel. Nos. 4122808 / 4120000 loc. 112
OIC : MS. OFELIA M. OLIVA MS. TESSIE C. CAMARILLO
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Office of the Asst. City Treasurer Administrative Division
For Administration Tel. Nos. 2553092 / 4120000 loc. 118
2532259 / 4120000 loc. 120 Chief: MS. MARE VAE F. REYES
OIC: MS. EMMA C. VILLARETE
Business Taxes & Fees Division Tax Mapping of Business
Tel. Nos. 2548264 / 4120000 Establishments
OIC : MS. ZOSIMA L. SEBES Tel. Nos. 2551820 / 4120000 loc. 121
OIC : NANETTE SOLON SUNGAHID
Amusement Tax Section Inspection and Examination Division
Nos. 2562623 / 4120000 loc. 110 Tel. Nos. 4120000 loc. 111 / 112
Chief: MS. OFELIA N. VILLARES Chief: MS. MONINA PAIRES
Property & Supplies Section Accountable Forms Section
Tel. No. 4120000 loc. 121 Tel. No.2532969 / 4120000 loc. 121
Chief: MS. RUPISA CABUENAS Chief : MS. ZOSIMA AYING
Cash Disbursements Division Mayors Business Permit Section
Tel. nos. 2532259 / 2562181 Tel. Nos. 2549287 / 2532231
/ 4120000 loc. 109 OIC: MS. ELISA GONZALES
Chief: MR. ALDWIN Q. LIMOSNERO
3
RD
FLOOR
Office of the City Assesor Administrative Section
Tel. Nos. 4121665 / 2531099 Nos. 2531099/4120000 loc 301
OIC : MR. EUSTAQUIO CESA Head : ANTONIO ABELLANA
Asst. City Assessor for Admin. City Assessors Records Section
Tel. Nos. 4120000 loc. 301-305 Tel. No. 4120000 loc. 302
Head : LIEZL GONZAGA Head: MR. RICHARD GONZALES
Local Board of Assessment Appeals
Tel. Nos. 2538682 / 4120000 loc. 304
Head : MS. AILEEN B. BORDAJE
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4
TH
FLOOR
Office of the City Budget Officer Human Resource Devt. Office (HRDO)
Tel. Nos. 4120000 loc. 404-408 Tel. Nos. 4120000 loc. 409-413
Fax No. 4122810 Direct Line : 4122814
Budget Officer : OIC : ATTY. RALPH SEVILLA
MS. NELFA R. BRIONES
Secretary to the Mayor
Tel. Nos. 2533108 / 2557960/
4120000 loc. 401
Sec. to the Mayor AGAPITO F. CUGAY
5
TH
FLOOR
Management Information Geographic Information System
Computer Services (MICS) (GIS)
Tel. Nos. 4120000 loc. 501-506 Tel. Nos. 4120000 loc 505 /4121859
OIC : MR. WILLIAM CRIS ARTAJO Head : MR. EMAR MONTEJO
CEBU CITY COMMISSION FOR THE WELFARE & PROTECTION
OF CHILDREN (CCCWPC)
Tel. No. 4120000 loc. 509 / Telefax : 4121714
Executive Director : MS. ANNABETH D. CUIZON
6
TH
FLOOR
Office of the City Accountant Ofc. Of the Asst. City Accountant
Tel. No. 4120000 loc. 601 Tel. No. 4120000 loc. 611 / 4121849
Direct Line : 4122778 Asst. City Acct. ARLENE RENTUZA
Bookkeeping Section Remittance Section
Tel. No. 4120000 locs. 606 / 607 Nos. 4121915 2549871/loc. 603/604
Head : MS. AGNES TABARES Head : MS. DIWA CUEVAS
Barangay Accounts Audit & Indexing Division
Tel. Nos. 4120000 loc. 609 Tel. Nos. 4120000 loc. 605 / 608
Head : GLENDALE REDULLA Head : MS. DIWA B. CUEVAS
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Administrative Division Admin. (Front Desk)
Tel. No. 4120000 loc. 602 Tel. No. 4120000 loc. 610
Head : MS. CARMELA WASAWAS
7
TH
FLOOR
General Services Office (GSO) Property Division
4120000 loc 701 / 708 / 4121692 No. 4120000 loc 703/707
Fax No. 4121703 Head : LORNA LOGICO
OIC : MS. ESTER CUBERO
Supply Division / Buyer Special Education Fund
Tel. No. 4120000 loc 702 Tel. No. 4120000 loc. 704
Supply Officer II:
MS. FILOMENA ARACAN
Internal Control Office Sports Commission (City Hall Ofc.)
Tel. Nos. 4120000 loc. 705 / 706 Tel. No. 2532853
Exec. Dir: EUGENIO FAELNAR, JR.
8
th
Floor
Office of the Mayor Front Desk Office of the Mayor Exec. Staff
Tel. N. 2556983 / 2548637 Tel. Nos.2534913 / 2537817
4120000 locs. 804 Fax No. 2537558
4120000 locs. 801-803 / 2537455
Office Of the Asst. City Admin SPRING Cafe
Executive Asst. Tel. Nos. 2554045
Tel. No. 2553413 / 4120000 loc. 805 4120000 loc. 806 / 810
Chief : VERONICA A. MORELOS CARLOTA NELYN PAGLINAWAN
City Planning Division /PMO/SRP Committee on Awards Section
Tel. No. 2551884 / 4121763 / 2557380 Tel. Nos. 2537778
Chief : Head : MS. LOLITA YBAEZ
ENGR. NIGEL PAUL C. VILLARETE
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Office of the City Administrator Mayors Property Section
Tel. No. 2549115 / 2532703 / Tel. No. 2532484
412000 loc. 807/808
City Admin : MR. FRANCISCO L. FERNANDEZ
Mobile Alarm Response System (MARS)
Tel. Nos.2563019 / 4120000 loc. 801
Head : MR. JOSE CHRISTIAN HEMBRA
LEGlSLATlVE OlLDlNG
A. Del Rosario St., Cebu City
nCN. MICnALL L. kAMA
City Vice Mayor
Ground Floor, Left Wing
Tel. Nos. 2532045
Vice Mayors Staff 2532047
Telefax No. 2548684
GROUND FLOOR
PIO/Protocol/Media Center Office of the Bldg. Official
2530358 / 4121987 / 2548632 Tel. Nos. 2532420/ 2549872
Chief : MR. NAGIEL B. BAACIA Chief : ENGR. JOSEFA YLANAN
City Attorneys Office Customer Service
Tel. Nos. 2532500 / 2532604 Tel. Nos. 2534979/ 2548762
Direct Line : 4121919/ 4120000 loc. 0
City Attorney: Head :
ATTY. RODOLFO GOLEZ MR. NAGIEL B. BAACIA
Cebu Environmental Sanitation Post Office
& Enforcement Team (CESET) Tel. No. 2532806
Tel. No. 2558872 / 2532184 Chief : MS. SEPTA ESPINA
Vice Mayors Secretariat City Hall Clinic
2532224 / 2532045 / 2532047 Tel. No. 2532192
OIC : MR. HENRY TOMALABCAD Head: DR. CHARLES CABATAA
DR. EVE SOCORRO LIMA
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Nurses:
CASSANDRA GAIL SANCHEZ
MICHELLE GONSAGA
Child Minding Canteen
Tel. No. 2532192
Head: MS. CATHERINE YSO
2
nd
Floor
HON. RENGELLE PELAYO HON. ARSENIO C. PACAA
Chairman Chairman
Committee on Youth & Sports Devt. Committee on Trade, Commerce,
Tel.Nos. 2542373 / 2535556 Cooperatives & Entrepreneurship
Committee on Tourism, Local &
International Relations
Tel. No. 2539904
HON. SYLVAN B. JAKOSALEM HON. EDWIN R. JAGMOC, SR.
Chairman City Councilor
Committee on Energy, Transportation, Committee on Public Services
Communication & Other Utilities Tel. No. 2548683
Com. on Games, Amusements & Sports
Tel. No. 2532220 / 2538586 Fax : 4123201
HON. RAUL D. ALCOSEBA HON. GERARDO A. CARILLO
Chairman Chairman
Committee on Traffic Management Committee on Education, Arts,
Tel. No. 2558873 Culture , Sci. & Technology
Committee on Urban Planning and Devt
Tel. Nos. 2549272 / 2532515
HON. RODRIGO A. ABELLANOSA HON. ROBERTO A. CABARRUBIAS
Chairman Chairman
Committee on Social Services Committee on Information Tech.
Tel. Nos. 4122834 / 2563148 Tel. No. 2536966
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HON. HILARIO P. DAVIDE III OFFICE OF THE CITY AUDITOR
Chairman Tel. No. 2549032
Committee on Agri. & Rural Devt City Auditor :
Tel. No. 2551685 MS. JOSETTE A. RODRIGUEZ
DIV. FOR THE WELFARE OF THE URBAN POOR (DWUP)
Tel. Nos. 2537068 / 2538124
Head : ENGR. DANILO GABIANA
3
RD
FLOOR
HON. EDUARDO R. RAMA, JR. HON. CHRISTOPHER I. ALIX
Chairman Chairman
Committee on Labor, Employment, Committee on Health, Hospital
Livelihood & Manpower Devt & Placement Services & Sanitation
Tel. Nos. 2532198 / 4122815 Committee on Markets
Tel. Nos. 2544334 / 4121995
HON. RICHARD Z. OSMEA HON. EDGARDO C. LABELLA
Chairman Chairman
Committee on Housing Committee Laws, Ordinances, Public
Tel. Nos. 2532178 Accountability & Good Government
Tel. Nos. 4122816 / 2552262
HON. LEAH OUANO-JAPSON HON. AUGUSTUS G. PE, JR.
Chairman Chairman
Committee on Family & Women Committee on Public Order & Safety
Tel. Nos. 2558871 / 2553124 Tel. Nos. 2533213 / 2561484
HON. NESTOR D. ARCHIVAL, SR. HON. EUGENIO F. FAELNAR
Chairman Chairman
Committee on Parks & Playground, Committee on Barangay Affairs
Wildlife,Ecology & Environmental Mgt Tel. No. 5161981-82 / 4121896
Committee on Infrastructure
Tel. Nos. 2558872 / 2532184
HON. JOSE C. DALUZ III CITY PLANNING & DEVELOPMENT
Chairman 2551884 / 4121763 / 2557380
Committee on Budget & Finance Chief : ENGR. NIGEL PAUL VILLARETE
Tel. Nos. 2532536 / 4121782
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SP RECORD SECTION ZONING OFFICE
Tel. No. 2532979 Tel. Nos. 2532217 / 2536362
Head : MR. CAREY BAO-AS Head : MS. MA. CONCEPCION ENCABO
Cebu City Youth Development CREMDEC
Commission (CCYDC) Tel. Nos. 2554047 / 2554046
Tel. No. 4121774 Taptap : 4129012 / 4192013
OIC : MR. CLARO LABRA Head : MR. RENE B. SANAPO
Cebu City Womens & Family Affair Commission (CCWFAC)
Tel. Nos. 2558871 / 2536123
Executive Chairperson : MS. TERESA B. FERNANDEZ
4
TH
Floor
Office of the City Secretary
Tel. Nos. 2532386 /2549094
Direct Line : 4122817
City Secretary : ATTY. JOSE MARIE N.POBLETE
SP Records Division SP Property Division
Tel. No. 2532979 Tel. No. 2549004
Head : CAREY BAO-AS Head : CARLITO BONGCAYAO
YOTlVO OlLDlNG
Cebu City Anti-Mendicancy City Agriculture Department (CAD)
Task Force 2536566 / 2555781 / 2334375
Tel. No. 2552260 Chief : MR. JOELITO BACLAYON
Head : MS. ISABELITA GANUB
Department of Engineering & Public Works (DEPW)
3
rd
Floor, Yutivo Bldg., D. Jakosalem St., Cebu City
Office of the City Engineer Drainage Section
Tel. No. 2532024 Tel. No. 2534091
Chief: ENGR. NICOMEDES LEONOR Head: ENGR. PASCUAL T. GIMENEZ
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Maintenance City Streets/ Asphalting Planning & Programs
Tel. No. 2534404 Tel. No. 2554624
Chief: ENGR. APOLLO DANTE Head:
ENGR. CELESTINO OROZCO
Construction/Horizontal Division Construction/Vertical Division
Tel. No. 2556027 Tel. No. 2554954
Chief : ENGR. JESUS BELLEZA Chief : ARCHT. OFELIA
NGUJO
EXTENSlON OFFlCES
Building Maintenance Section Bantay Dagat Commission
San Miguel Warehouse Pasil Fish Port, Cebu City
M.C. Briones St., Cebu City Tel. No. 2624325
Tel. Nos. 4121942 / 2562699 Head : COL. CESAR J. ENRIQUEZOIC:
Cultural and Historical Affairs Commission City Public Library
Osmea Blvd., Cebu City Osmea Blvd., Cebu City
Tel. Nos. 2554997 / 2541109 Tel. Nos. 2531526 / 4124460
OIC: MR. FLORENTINO BOLIGOR OIC: MS. ROSARIO C. CHUA
Parian Drop In Center Cebu City Sports Complex
Sikatuna St., Cebu City Abellana National School
Tel. Nos. 2557937 /4149004 Tel. Nos. 2531091 / 2548567
OIC: MS. ANNABETH D. CUIZON Manager: MR. RICKY BALLESTEROS
Slum Improvement & Resettlement Sinulog Foundation
(SIR) Pasil Fish Port, Cebu City Ground Floor, Sports Center
Tel. No. 2611475 Abellana National School, Cebu City
OIC: MS. MERLINA TIU Nos. 2533700 / Fax No. 2545010
Exec. Dir.: MR. RICKY BALLESTEROS
Cebu City Youth Center Cebu City Tourism Commission
2
nd
Floor, CC. Sports Complex Bldg., City Library Bldg, Osmea Blvd.
Tel. No. 2561981 Tel. No. 4124355
President: JOY AUGUSTUS YOUNG Website:
www.cebucitytourism.com
OIC : CINBETH ORELLANO
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HON. ANTONIO V. CUENCO HON. RAUL DEL MAR
Congressman-South District Congressman-North District
No. 1 A. Abellana St., Cebu City #7 Canyon Rd., Beverly Hills,
Tel. No. 2544729 / ofc: 2548924 Tel. No. 2534111/ 2534222
Emergency Rescue Unit Foundation Squatter Prevention
Cebu Medical Society Bldg., Banilad Elimination & Encroachment
Tel. Nos. 2339300 Fax: 2327850 Division (SPEED)
4162664 / 4162665 Hotline No. 161 OIC : VICENTE C. MERCADO
Lapulapu City: 3402994
Chairman: DR. PEK ENG LIM
Parks & Playground Commission Operation Second Chance
Plaza Independencia, Cebu City Pagtambayayong, Kalunasan,
Tel. No. 2562170 Cebu City
OIC: MARY GRACE TEOXON Tel. No. 2554165
Warden:
C/INSP. JENNIFER JOYCE J. ABAR
Pagtambayayong Foundation Dept. of Social Welfare
102 P. Del Rosario Extn., Cebu City Services (DSWS)
Tel. Nos. 2537974 / 4182168 DSWS Bldg., Labangon,
Exec. Dir. ERMA C. RAMOS Katipunan, Cebu City
Tel. 2625163 / 2629350 / 2616408
Chief : MS. CATHERINE R. YSO
CC Disaster Coordinating Council Bayanihan Credit Cooperative, Inc.
San Miguel Warehouse BCCI Bldg., D. Jakosalem St.,
M.C. Briones St., Cebu City Cebu City
Tel. No. 2548558 Tel. No. 2557490
OIC: ENGR. ROLANDO ARDOSA OIC: MR. DANILO ORTIZ
Office of the City Register of Deeds Office of the City Prosecutor
Fernan Hall of Justice Fernan Hall of Justice
Capitol Compound, Cebu City Capitol Compound, Cebu City
Tel. No. 2532929 / 2534450 / 2540063 Tel. No. 2532721
Head : ATTY. EMMANUEL IMARINO City Prosecutor :
MR. NICOLAS C. SELLON
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CEBU INVESTMENT & PROMOTIONS CENTER (CIPC)
Ground Floor, Waterfront Hotel, Lahug, Cebu City
Tel. Nos. 2326888 loc. 8138 / 2330811-12
Chief : MR. JOEL MARI YU
CEBU CITY TRAFFIC OPERATIONS MANAGEMENT
(N. Bacalso Avenue, Cebu City)
CITOM Board Office Communication Center
Tel. No. 2532181/ 2562625 Tel. Nos. 9211 / 2538262
Exec. Dir: ARNEL TANCINCO Head : SPO1 JINA GACHO
Administrative Division Legal Section
Tel. No. 2532181 Tel. Nos. 2556872
Admin Ofcr: MS. LEONORA TERSENIO Head: ATTY. RICO ABELLANOSA
Office of the Traffic Director Traffic Violation Bureau
Tel. No. 2551409 Tel. No. 2548453
Chief: JONATHAN ABELLA In-charge: MS. SOFIA BACOLOD
Control Section Traffic Engineering Section
Tel. No. 2562626/ 2539211 / Tel. No. 2549985 / 2539211
2540995 / 2548453 2538262 / 2551409
OIC: MR. MARIO GALENZOGA In-charge : LOUIE GILANTAGA-AN
Planning Section
Tel. No. 2540995
In-charge: MS. ROSARIO DOSDOS
CEBU CITY MEDICAL CENTER
(N. Bacalso Avenue, Cebu City)
TRUNKLINE 2557141-47 loc. 105 / 2557274
Chief of Hospital for Professional Service
DR. MYRNA RABAYA-GO
Office of the Asst. Chief of Hospital Billing Section
Tel. No. 2557275 / 2557141-47 loc. 109 Tel. Nos. 2557141-47 loc. 114
MS. SUZANNE O. ARDOSA Head: Ms. MALOU ARCHUA
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Emergency Room Laboratory Section
Tel. Nos. 2557141-47 loc.112 / 120 Tel. Nos. 2557141-47 loc. 227
OIC: DR. GLORIA DUTERTE Head: MR. PROMENCIO CALAMBA
Library Section Maintenance Section
Tel. Nos. 2557141-47 loc. 219 Tel. Nos. 2557141-47 loc. 220
Head: MS. ALMA COSIDO Head: ENGR. EDGARDO BORINAGA
Medical Record Section Medical Social Services
OIC : MRS. ROMARICA DERODAR Head: MS. GUADALUPE LABAJO
Office of the Chief Nurse Operating Room
Acting Chief Nurse: Nurse-in-charge:
MS. LERMA SOLEDAD MS. ROSALINDA TIANGCO
Out-Patient Department Pharmacy
Head: DR. ROSNATO DIAZ Supervisor: MS. TESSIE CANONO
Property Section CCMC School of Nursing
Tel. Nos. 2557141-47 loc. 224 Nos. 2557141-47 loc. 217/ 218
Head: MR. DARWIN MANINGO Dean: MS. VICENTA JALUAGE
X-Ray Department Supply Office/College of Nursing
Chief Resident: Supply Officer:
DR. JONIE MARQUESTO MRS. EPIFANIA JOMUAD
Administrative Division Administrative/ Personnel Division
Tel No. 2557141-47 loc. 110 Tel. No. 2557141-47 loc. 110
Records Officer:MS. ALICIA LARESMA Personnel Ofcr. :
PRYLE B. TAGANILE
Dietary Section Dental Section
Tel. No. 2557141-47 loc. 126 Tel. No. 2557141-47 loc. 108
Head : ROSALINA UY Head : DR. JAIME MERCADO
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CITY HEALTH DEPARTMENT
(Gen. Maxilom Extension)
DR. FE CABUGAO
City Health Officer
Telefax No. 2321527
Direct Line: 2326863
Environmental Sanitation Division Field Program Services
Tel. No. 2326969 Tel. No. 2325731
Chief : DR. EVELYN VILLAMOR Chief: Dr. MILA PADRON
Epidemiology Center STD Detection Center
Tel. No. 2326848 Tel. No. 2330987
Chief: DR. ILYA TAC-AN Chief: DR. ILYA TAC-AN
Laboratory Division Surveillance Center
Tel. No. 2344042 Tel. No. 2326848
Chief: DR. DOROTEA BACALSO Asst: DORENDA MACASUCOL
Supply Division Administrative Office
Tel. No. 2330987 Tel. No. 2326820
Admin. Ofcr: VIRGILIA SUQUIB
CITY CIVIL REGISTRARS OFFICE (OCCR)
Ground Floor, City Health Building,
Gen. Maxilom Extension, Cebu City
Tel. Nos. 2332484 / 2326664
City Civil Registrar : ATTY. EVANGELINE ABATAYO
DEPARMENT OF PUBLIC SERVICES
2nd Floor, Ramos Supermarket Bldg.,
Barangay Cogon Ramos, Cebu City
Email Add: double7_dps@yahoo.com/ storm_dps@yahoo.com
Tel. No. 2383993 / 4120616
DEPARTMENT HEAD : ENGR. DIONISIO S. GUALIZA
Administrative Division Property Section
Tel. No. 2383995 Tel. No. 2383990
Chief : MR. CONSTANTINO PACULABA Chief : MR. ANTONIO TICZON
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Garbage Collection Section Tubig Project
Tel. Nos. 2549271 / 2383991 Tel. No. 4120617
OIC: RANDY NAVARRO Chief: ENGR. RUFINA ADLAWAN
Streetlighting Division Environmental Sanitation
Tel. No. 2561911 Tel. Nos. 2383991
OIC: ENGR. ARNEL CAL Head : ENGR. NORMAN DEL MAR
Transport Operation Sewage Treatment Plant (STP)
Tel. No. 2737813 Tel. No. 4129467
Chief : FROILAN MELGAR Chief : ENGR. STEVE PO
Inayawan Sanitary Landfill
White Road, Inayawan, Cebu City
Tel. No. 2721057
Chief : ENGR. EDUARDO POTOT
DEPT. OF MANPOWER DEVT. & PLACEMENT
Marijoy Bldg., D. Jakosalem St.,
Tel. No. 2539212/ 2544348
OIC: MR. FIDEL MAGNO
DEPARTMENT OF VETERINARY MEDICINE & FISHERIES
North Reclamation Area, (Back of SM City )
Cebu City
Cebu City Modern Abattoir City Pound
Tel. Nos. 2324483 / 4226708 / 2335675 Animal Control Unit Head
City Veterinarian : 2335675 /2324483 /4226708
DR. ALICE UTLANG Head: DR. MA. ANTONIA JUBASAN
CEBU CITY POLICE STATIONS
Parian Police Station (Station 1) San Nicolas Police Station (Stn. 6)
Tel. No. 2545002 / 4149165 Tel. No. 2619788
Chief: Chief:
P/Supt. Glenn Candelario A. Ares P/Chief Insp. Marciano A. Batiancela, Jr.
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Fuente Police Station (Station 2) Pardo Police Station (Stn. 7)
Tel. No. 2557350 / 2535636 / 2562194 Tel. No. 2733642
Chief: P/Chief Insp. Maj. Henry F. Bias Chief: P/Sr. Insp. Aureo B. Sanchez
WaterFront Police Station (Station 3) Talamban Police Staton (Stn. 8)
Tel. No. 2546968 Tel. No. 3447400
Chief: P/Supt. Pedrillo Villamor, Jr. Chief: P/Sr. Insp. Claudio Casiban
Mabolo Police Station (Station 4) Guadalupe Police Station (Stn. 9)
Tel. Nos. 4128262 Tel. No. 2562193
Chief: P/Supt. Armando Radoc Chief: P/Sr. Insp. Catalino Nacario
Carbon Police Station (Station 5) Punta Princesa Police Station(Stn. 10)
Tel. No. 2548635 / 2562192 Tel. No. 2615470 / 2617507
Chief: Chief:
P/Supt. Eliseo B. Castroneuvo,Jr. P/Sr. Insp. Anecito B. Perandos
Mobile Patrol Group Mambaling Police Station (Stn. 11)
Tel. Nos. 2332178 / 2320289 Tel. No. 2610454 / 2619804
/ 2338304 / 2338310 Chief: P/Sr. Insp. Andres S. Bayarcal
Hotline No: 166
OIC : P/Chief Insp. Arnel Banzon
CEBU CITY POLICE OFFICE
Camp Sotero Cabahug, Gorordo Ave, Cebu City
Ofc. Of the Deputy City Director Deputy for Operations
Tel. No. 2315802 Tel. No. 2330762 / 2336702
City Dir. P/ Sr. Chief: P/Sr. Insp. Emily D. Santos
Supt. Patrocinio A. Comendador
Theft & Robbery Section Homicide Section
Tel. No. 2340361 Tel. No.
Chief: P/C Insp. Alexis Relado Chief : P/Insp. Mario Monilar
Criminal Investigation & Intelligence Finance & Supply Section
Branch (CIIB) Tel. No. 2316496
Tel. No. 231580/ 2329857 Chief : P/Supt. Insp.Delia Rayoso
Chief: P/Sr. Insp. George V. Ylanan
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Crime Records Crime Laboratory
Tel. No. 2333976 Tel. No. 2336799
Chief : P/Insp. Gloria R. Vargas Chief : P/Sr. Insp. Claudio Casebas
Female Juvenile & Gender Drug Enforcement Unit
Section (FJGS)-Womens Tel. No. 4122482
Tel. No. 2316496 / 4166703 Chief: P/ Insp. Mary Crystal Peralta
Chief: P/Sr. Insp. Norma L. Corbo
Bagong Buhay Rehabilitation Drug Rehabilitation and After
Center (BBRC) Care Center (DRACC)
Tel. No.2336673 / 2318663 / 2336768 Tel. No. 2314752
Warden: Supt. Efren Nemeo Chief:
P/Supt. Pablo Rustico A. Apolonio
POLICE ASSISTANCE : 166 / 117
PRO 7 OPERATION CENTER : 2550935 CCPO OPTN CTR.: 2330762
AFP CENTRAL COMMAND : 2334084 MCPO OPTN CTR.:
/ 2334095 3448466/3441200
2
ND
EODT : 2358485 CPPO OPTN CTR: 2535798 /
2538566
CEBU CITY FIRE STATION
N.Bacalso Avenue, Cebu City
Tel. Nos. 2560541 / 2548385 DL: 2550862
Chief: Supt. Esmael C. Codilla
Ofc. of the Chief for Operations Communication
Tel. No. 2560544 No. 2560541/42 Hotline Nos. 160 /117
Chief: P/Chief Insp. Virginia Toledo Chief: SFO4 Virgilio Reyes
Property Section Desk- in- charge
Tel No. 2560543 Pahina Central FSS Duty Personnel
Chief: SFO2 Rogelio Mondejar Tel No. 2560544
Administration Prevention Section
Tel. No. 4186266 / 2550862 Tel. No. 4186266
Chief: SFO4 Alex Narboada Chief: Engr. Restituto Gabisan
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Investigation Pardo Sub Station
Tel. No. 4186267 Tel. No. 2729411
Chief: SFO3 Allan P. Arciaga Chief: SFO3 Paquito Carillo
Motorpool Section Regional Operations
Tel. No. 2560543 Tel. No. 2560544
Chief : SFO4 Abundio L. Petalcorin Chief : Sr. Insp. Gildard A.
Tulabing
City Finance Labangon Sub Station
Tel. No. : 2560544 Tel. No. 2610911
Chief : SFO2 Joseph J. Ababon Chief : SFO3 Noe P. Solon
San Nicolas Sub Station Pari-an Sub Station
Tel. No. 2628530 Tel. No. 2550785
Chief: SFO4 Tomas Tomungha Chief: SFO4 Elmer Pabo
Guadalupe Sub Station Mabolo Sub Station
Tel. No. 2539474 Tel. No. 2331510
Chief: SFO4 Expedito Tabura Chief: SFO3 Bernardo Del Mar
Talamban Sub Station Labangon Sub Station
Tel. No. 3449200 Tel. No. 2610911
Chief: SFO4 Rodelio Boquiron Chief : SFO3 Noe P. Solon
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!!!!` ! !!!!:
4
1
2
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to bosement Main Entrance
GROUND FLOOR
Office of the City
Treasurer
to Leqis/otive
8ui/dinq
SECOND FLOOR
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1. C1C 1ellers
2. C1C Cashlers
3. Speclal Mlscellaneous Sectlon
4. 8ealty 1ax ulvlslon
THIRD FLOOR
City Assessors Office
FOURTH FLOOR
4
1
3 2
1. P8uC 1ralnlng 8oom
2. Puman 8esource uevelop-
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3. Secretary to the Mayor's
Clllce
4. Clty 8udget Clllce
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1. Management lnlormatlon Computer Servlces (MlCS) uepartment
2. Cebu Clty Commlsslon lor the Wellare & rotectlon ol Chlldren
(CCCWC) Clllce
FIFTH FLOOR
SIXTH FLOOR
Office of the City
Accountant
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1
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SEVENTH FLOOR
1. Ceneral Servlces Clllce (CSC)
2. lnternal Control Clllce (lCC)
1
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1. Mayor's Clllce
2. 8lds and Awards Commlttee (8AC) Clllce
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3. S8lnC Clllce / Mayor's Management 1eam (MM1)Clllce
EIGHT FLOOR
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!!!l. '!I.`!:':
Ve Ve!to+e o:+ to++e+!; o+
o:+ ;e+\+te...
understandlng your needs and our own perlormance ls
lmportant to us. 8ecause ol thls, we value any leedback you can
glve us by dolng the lollowlng:
Slmply llll ln the leedback lorm (please see sample lorm
next page) avallable ln the olllces and leave lt ln the box at the
Customer Servlce Center located at the Cround lloor, Leglslatlve
8ulldlng, Cebu Clty Pall
1alk to our Customer ke|at|ons Cff|cer
Cr slmply call us at (032) 233-4979.
?our leedback ls very lmportant ln asslstlng us to contlnu-
ally lmprove our servlces.
1nANk CU lor helplng us contlnuously lmprove our
servlces ln the Cebu clty Covernment!
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'Il.!` !!'
CCG Form # 1071-003
Revised 09-01-06
Date: ________________________________________
Code Number: _________________________________
Name of the complainant: _______________________
Address: _____________________________________
Contact Number: _______________________________
Site of the problem/Request: _____________________
Name of the Barangay: __________________________
(Draw sketch at the back)
Check the box that indicate the problem/request
LIGHT PEACE AND ORDER
Repair Illegal Gambling
New Installation Drug Pushing
Public Disturbance
Sidewalk vending
Unbecoming behavior
Illegal Structure
DRAINAGE PERMITS
Cleaning Business Permit
Construction Building Permit
ROADS OTHERS: _____________
Repair
Asphlating
Footpath
ARTESIAN WELL
Repair
Installation
PROBLEM/REQUEST DETAIL:
_______________________________________________
_______________________________________________
_______________________________________________
_______________________________________________
_______________________
Signature of Complainant/
Requesting Client
Received by:
________________________
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!:

Cebu City Citizen's Charter

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Cebu City Citizen's Charter

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.`!`: '!::.!

l am very pleased to present to you the Cebu Clty Cltlzen's Culdebook.

C|tq ej Cea ii C|tq ej Cea iii

HOW TO REQUEST FOR SEEDLINGS

Follow these steps Wait while

Follow these steps Wait while

Follow these steps Wait while

Follow these steps Wait while

CLILN1]S : 8uslnessmen ol Cebu Clty

Follow these steps

Follow these steps

DLSCkI1ICN :1hls servlce determlnes ll locatlon ls allowed to be

1. Ask lor the Appllca-

HOW TO REGISTER LIVE BIRTH

HOW TO APPLY FOR LATE REGISTRATION OF BIRTH

HOW TO APPLY FOR MARRIAGE LICENSE

HOW TO REGISTER MARRIAGES

HOW TO GET MARRIAGE RECORDS

HOW TO APPLY FOR LATE REGISTRATION

HOW TO REGISTER DEATHS

HOW TO APPLY FOR LATE REGISTRATION OF DEATH

HOW TO GET DEATH CERTIFICATES/ RECORDS

HOW TO REQUEST FOR CORRECTION OF ENTRY/IES

DLSCkI1ICN : 1hls servlce checks ll locatlon ls allowed as to

DLSCkI1ICN : 1hls servlce determlnes ll soclallzed houslng sub-

DLSCkI1ICN :1hls servlce allows the requlsltloner to subdlvlde a

DLSCkI1ICN : 1hls servlce wlll determlne the locatlon ol the land

Follow these steps Wait while

Follow these steps Wait while Person-in-

Follow these steps

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C|tq ej Cea 102

Follow these steps Wait while

C|tq ej Cea 103

Follow these steps

Follow these steps

1. Cet prlorlty no. &

Follow these steps

Follow these steps

1. lnqulre and llll out lorm 1.Clves lorm and

Follow these steps Wait while

HOW TO REQUEST FOR PORTABLE TOILET

HOW TO REQUEST FOR DELIVERY OF POTABLE WATER

HOW TO REQUEST FOR REPAIR OF

HOW TO REQUEST FOR A CONSTRUCTION OF

HOW TO REQUEST FOR REPAIR & INSTALLATION

C|tq ej Cea 153

Follow these steps

Follow these steps

Follow these steps

Follow these steps

I!! :!.l `!l!.!! :!!`!!:

NC1L: ll the vehlcle lalled upon lnspectlon

Follow these steps Wait while Person-

DLSCkI1ICN : Concerned people who llnd that a structure

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