Group 2

PROJECT IMPLEMENTATION OF TQM

AND EMPIRICAL STUDY WITH
REFERENCE OF NISHAT MILLS
GROUP MEMBERS
Qurrat ul Ain Ilyas (504)
Sumbla Tarannum (548)
Hajra Tanveer (552)

INTRODUCTION
What is TQM?
Total Quality Management
is an organizational
management strategy
which aspires to improve
the quality of products or
services.
FIVE IMPORTANT FACTOR
Commitment and Understanding from Employees
Quality Improvement Culture
Continuous Improvement in Process
Focus on Customer Requirements
Effective Control
NISHAT MILLS LIMITED
Nishat Mills Limited fabric processing facility is one of the
largest and most modern factories of Pakistan. With an
array of custom-made machinery, it has the capacity to
produce 90 million meters of fabric per annum.

QUALITY CONTROL (QC) DEPARTMENT
To maintain quality and international
standards, an on-line Quality Control
(QC) Department has been setup.
The QC department is augmented by a
fully equipped Laboratory, which
maintain fabric process flow at all levels
Total quality management (TQM) is a philosophy and presents a business
structure that companies should implement to attain organizational
excellence (Yusof & Aspinwall, 2001).

It can be applied as a means for improving staff morale, increasing
productivity and delivering higher quality services to both internal and
external customers. . Total quality management is a holistic approach and
consist three essential components.
1. Customer focus
2. Employees involvement, and
3. Continuous improvement. (Mishra & Pandey, 2013)

LITERATURE REVIEW
The impact of TQM practices on quality performance, business
performance and organizational performance of Pakistani
manufacturing firms located in six big industrial cities is significant
(Hassan, Mukhtar, Qureshi, & Sharif, 2012).


On the other hand, the review of literature indicates that very little
effort has been made to investigate the implementation of quality and
excellence initiatives in the textile sector of Pakistan. It seems that
Pakistani textile industry has not prepared itself to face such type of
severe competition. (Shafiq, 2012)
Textile Sector of Pakistan is facing intense competition. However, to
achieve high business excellence & performance, successful implementation
of Total Quality Management Practices is the peak prerequisite. For attaining
superior performance and competitive advantage, particular TQM
dimensions such as process management, leadership, employee fulfillment,
customer focus, learning, internal/external cooperation and continuous
improvement play a very important role. Managers should promote these
practices in their organizations because it does not only improve the firm
performance but also it is a valuable source to gain competitive advantage.
Thus, managers should have to implement TQM practices across all the
departments of the organization. Also there is a need to develop
organizational culture that boost learning environment, collaboration and
possession of latest market knowledge (Hassan, Nawaz, Shaukat, & Hassan,
2014)
RESEARCH QUESTION
OBJECTIVE
HYPOTHESES
METHODOLOGY


RESEARCH QUESTION

Do TQM practices affect..

the product & service quality performance
operational efficiency
financial performance
employee and
customer gratification
of Pakistani Textile Sector (Nishat Mills Ltd.)?

OBJECTIVE

This study will help managers to inspect the
reverberations of TQM constructs on firm
business excellence.

A decision that in accordance with their
organizational context, which one of the TQM
dimensions is required to bring business
excellence.

HYPOTHESES:
H1: There is a positive relationship
between seven TQM dimensions and
product/service quality.
H2: There is a positive relationship
between seven TQM dimensions and
operational efficiency.
H3: There is a positive relationship
between seven TQM dimensions and
financial performance.
H4: There is a positive relationship
between seven TQM dimensions and
employee satisfaction
H5: There is a positive relationship
between seven TQM dimensions and
customer satisfaction.
Product & Service
Quality
Operational
Efficiency
Financial
Performance
Employee &
customer
Gratification
Customer
Focus
Leadership
Learning
Continuous
improvement
Process
Management
Employee
Fulfillment
Cooperation
METHODOLOGY

Qualitative and Quantitative Methods:




A survey Questionnaire

Semi-Structured Interviews

SURVEY QUESTIONNAIRE

Questionnaire is aimed to identify
critical success factors of TQM
implementation in Nishat Mills Ltd.


the factors that contribute to
the success of TQM
50 copies of the questionnaire
Five-point Likert scales

SEMI-STRUCTURED INTERVIEWS
interviews will be made from the documents
supplied by company,
And short visits at the plant shall be made

TO UNDERSTAND.

how the process of implementation is conducted
the benefits of TQM and
problems that company faces as well as
the factors that contribute to the success of TQM