Standard Script for DCRC After Service Follow Up Call

1. Good _________How are you?

. ! a" ___________#pea$in% fro" _______Ford .
&. 'ay ! Spea$ to ____________( Cu#to"er na"e) * A" !
#pea$in% to _________
+!f contacted on 'o,ile - Can ! continue on t.i# line /R i# t.ere an
alternate landline 0 can ! #pea$ to you now ?
1. 2our Car (3o. 4444) wa# #erviced at our dealer#.ip on ______.
5. 6e would al#o li$e to $now your Service 74perience wit. our Dealer#.ip.
Are you Co"pleltly Sati#fied wit. t.e overall Service 74perience at our
dealer#.ip ?
!f cu#to"er #ay# 3/0 t.an follow t.e 8ue#tion# ,elow
Did you %et your car ,ac$ a# per t.e pro"i#ed ti"e ?
6.et.er all t.e co"plaint# were attended to your co"plete
#ati#faction ?
6a# t.e car clean w.en delivered to you ?
9. if t.e cu#to"er i# :not #ati#fied: ; our #ervice per#onnel will %et in touc.
wit. you i""ediately and try to fi4 your concern at t.e earlie#t.
<. S.ould you re8uire any furt.er a##i#tance0 feel free to call u# at
_____________
=. t.an$ you for #pendin% your preciou# ti"e. 2our valua,le feed,ac$ will
.elp u# i"prove our #ervice #tandard#.
we loo$ forward to your continued #upport. Happy "otorin% > .ave a nice
day.