What did residents say about OHRL?

Semester 2012-2013
Semester 2013-2014
P
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October 2012 and October
2013
Hows Housing Feedback
P
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October 2012 and 2013 Results
October 2013 Responses
Building Total of Respondents
Marias Tower 325
Fulton Hall 59
St. George/Clark 33
55 John Street 240
182 Broadway 159
Overall Total: 816
October 2012 Responses
Building Total of Respondents
Marias Tower 261
Fulton Hall 54
St. George/Clark 111
55 John Street 110
New School 20
182 Broadway N/A
Overall Total: 556
**Notes: Due to unreturned and unanswered
sections of the questionnaire, population
may vary.
Resident interaction/relationship
with their RA in Fall semester
October 2012
28%
63%
2%
6%
October 2013
70%
21%
6%
2%
N = 816
N = 556
RA Strengths
91%
79%
78%
79%
October 2012
October 2013
88%
78%
78% 77%
N = 816
N = 556
Multiple Responses
RA Weaknesses (multiple responses)
October 2012
October 2013
75%
12% 12%
5%
78%
11%
6% 4%
N = 816
N = 556
Residence Director Awareness
I know who
my RD is
(453) 81%
I don't know
who my RD is
(108) 19%
N = 561
October 2012
October 2013
I know who
my RD is
(679) 83%
I don't know
who my RD is
(140) 17%
N = 819
Knowledge on how to get in
touch with Residence Director
October 2012
85 %
15 %
October 2013
85 %
15 %
N = 556
N = 816
Preferred method of getting in
contact with Residence Director
Multiple Responses
October 2012
83%
38% 37%
19%
October 2013
81%
33% 41%
19%
N = 556
N = 816
Timeliness of work order
completion
October 2012
54%
24%
21%
October 2013
60%
20%
20%
N = 816 N = 556
Overall satisfaction with
Housing
October 2012
87%
13%
October 2013
94%
6%
N = 816
N = 556
RA handling of policies
October 2012
40% 50%
8%
1%
October 2013
50%
45%
4%
1%
N = 816
N = 556
RA approachability
October 2012
October 2013
97%
3%
1%
98%
1%
1%
N = 816
N = 556
RA Availability
October 2012
95%
4%
1%
October 2013
93%
6%
1%
N = 816
N = 556
RA responses to requests
October 2012
93%
6%
1%
October 2013
93%
5%
2%
N = 816
N = 556
Maintenance satisfaction for fall
semester
October 2012
October 2013
N = 816
N = 556
Residents find out about programming
by:
Residents find out about programming by:
October 2012
64%
48%
80%
70%
37%
4%
58% 48%
78%
74%
39%
3%
Multiple Responses
October 2013
N = 816
N = 556
Additional desired services and improvements residents would like to see in each
building
(Note: These are the common trends that students asked to be improved upon)
Marias Tower Fulton Hall 55 John St. St. George/Clark New School

Mice and roaches

Vacuum on each floor

Ability to sign guests
out between 2a.m.
and 8a.m. without
penalty

More laundry
machines

Cleaner bathrooms

Fix Internet issues

Working elevators

Ability to sign out
guests between 2a.m.
and 8a.m.

Better notifications of
campus wide activities

More community
service events

Gym with updated and
new equipment.

Fix Internet issues

More free food events

Closets

Microwaves in kitchens

More vending machine
options

Having events not
during class time

Ability to sign out
guests between 2a.m.
and 8a.m.

Ability to have the
roommate walk the
other roommates guest
into the building

Internet issues

Quicker response to
work orders

Better gym equipment

Fix A/C heating
system

Designated quiet
study lounge

More lounge space
DVD in the lounge.

More shuttle hours
including on weekends

Free laundry by
increasing housing
fees. Laundry
machines often broken.

Quicker response to
work orders

Guest privileges
concern. The confusion
between EHS and
Pace policies

Restore 24 hour guest
sign in.

In building printers

Cleaner kitchen

Fix A/C heating system

More LGBTQA events,
meetings, Safe Zone

E-mail of calendar
events for residents

More free food

Have events on variety
of days so more
residents can attend

Mice

More lounge space

Free laundry

Repairing of
elevators

Quicker response to
work orders

Ads on more local
attractions and
where they can get
student discounts

Better connection
between New
School and Pace
policies

Better cable
programming

October 2012
Additional Desired
Services / Need
Improvement
Additional desired services and improvements residents would like to see in each
building
(Note: These are the common trends that students asked to be improved upon)
Marias Tower Fulton Hall 55 John St. St. George/Clark 182 Broadway
Too many triples.
Taking too long to de-
triple. Want specific time
frame as to when the de-
tripling process will
happen.

Cleanliness of bathroom
and kitchen.
Broken washer/dryers.
Elevators breaking and
slow.

Would like an oven in the
kitchen

More information about
events and activities at
Pace. More information on
on-campus jobs.

Change weekend quiet
hour times.

Programming events for
MT students to meet other
freshmen in John Street.

Air freshener in the
bathroom.

Roommate contracts
should be given before or
immediately after moving
in..

Low water pressure in
showers.

Slow Internet.
More gym equipment

Upgrade appliances
and furniture

More free food events
and guest speakers.
Would like to go to
events throughout the
city at discounted
prices. Trips to the
museum.

The ability to purchase
half price tickets to the
movies or basketball
game like EHS.

Internet is slow and
goes down a lot.

24/7 Sign-In at the
desk.

Dirty and smelly trash
rooms.

Slow elevators.

Broken down washer
and dryers.
Windows need cleaning.

Would like to see a
water cooler and fans in
the gym.

Internet issues slow.

More lenient guest
policies.

Food services in the
building.

Would like free weights
in the gym.

Air conditioning/heater
not working.

Major events for just
John Street (i.e. open
mic).

Should host mandatory
events so it is easier to
meet people.

More snacks in the
lobby.

More community in
John Street like Marias
Tower.

Dirty kitchen.

Printing in the building.

A substance free theme
floor.
Would like to see events
better advertised
throughout the building.

Making the shuttle
available again.

More outdoor events.

Would like to have free
laundry.

Would like the mail room
to be opened longer.

More updates on transfer
requests.

Would like to see
published weekly or
monthly newsletters
informing all residents
about upcoming and
future events.

More events to socialize.

More free events with
healthy food.

Allow more guests into
the building.

Cleaner kitchens and
constantly have broken
down elevators.

Internet issues.

Better lighting as the
hallways are very dim
and flickers.
Need more
community building.

An in-house mailbox
instead of going to the
main building to pick
up mail.

Internet issues.

Television in the
room.

More quiet hour
enforcement.

In building printer.

Would like to have a
pool table.

More floor events.

More recycle bins in
the laundry room.

Would like a free gym
membership like what
is provided by EHS in
St. George.

In building food
services.

Higher one ATM
machine and make
laundry view work.

Broken washers and
slow elevators.

Dirty kitchens.

October 2013
Additional Desired
Services / Need
Improvement
Residents Satisfaction in Each Building
(Note: These are the most common satisfaction trends)
Marias Tower Fulton Hall 55 John St. St. George/Clark New School

Felt OHRL offers many
opportunities

Enjoy roommates and
floor mates

RAs made their
experience a positive one

Enjoy the many events
that RAs put on

Feels safe

Great floor events

Made a lot of new friends
and have a lot of fun
interacting with new
people

Gratifying semester
because residents felt at
home

Staff does a great job

Floor mates are friendly
and respectful

Marias Tower is clean for
the most part

Feels involved and are
learning

Staff communicates well

Housing staff is very
friendly

Great events put on by
RAs

Issues and concerns were
dealt with quickly

Staff made residents life
easier

Staff is always willing to
help

Very kind to students and
are supportive

John Street offers a good
balance of feeling as if
residents were living in a
residence hall and in an
apartment

Free laundry

Approachability and
friendliness of staff

Feels comfortable and
safe

RAs are a great resource

Organized

Friendly, approachable,
and helpful

Made everything very
easy

Overall very clean building

Needs were met
immediately



St. George/Clark offered a
good sense of community

Cleanliness

RAs help residents feel
welcomed

Enjoyed the ambiance of
the lobby

Great place to meet friends
outside of Pace

Issues and concerns were
dealt with quickly

Fun events

Staff is friendly

RAs made residents feel at
home

Feels comfortable and
secure

OHRL is very helpful
and friendly

Responds to concerns
in a timely manner

Great OHRL staff

Great place to meet
students outside of
Pace

Overall great living
standards.

October 2012
Satisfaction
Residents Satisfaction in Each Building
(Note: These are the most common satisfaction trends)
Marias Tower Fulton Hall 55 John St. St. George/Clark 182 Broadway
RAs are helpful, nice,
easy to talk to,
approachable, and
friendly.

Students felt a great
sense of community
and were able to
develop friendships.

Housing provides
great service and
support.



Printer in the building.

Very helpful, friendly,
responsive, and
phenomenal RAs.

RAs try hard to get
residents out to events.







Satisfied with the
services provided by
housing.

RAs are amazing, kind,
cares about the
residents, friendly,
and helpful.
Housing offers a lot of
resources.

RAs are very nice,
approachable, fair, and
down to earth.




Beautiful building.

Satisfied with
services provided.

Maintenance is
doing a good job.

RAs are
approachable,
efficient, nice, and
responsible.




October 2013
Satisfaction
December 2012 and 2013
Results
December 2013 Responses
Building Total of Respondents
Marias Tower 246
Fulton Hall 43
St. George/Clark 26
55 John Street 165
182 Broadway 126
Overall Total: 606
**Notes: Due to unreturned and unanswered
sections of the questionnaire, population
may vary.
December 2012 Responses
Building Total of Respondents
Marias Tower 251
Fulton Hall 53
St. George/Clark 105
55 John Street 88
New School 19
Overall Total: 516
Relationship with RA since
October
December 2012
88%
6%
N=498
6%
December 2013
N=581
48% 50%
2%
1%
Satisfaction with the level of
communication with RA
December 2012
93%
7%
N=581
December 2013
94%
6%
N=498
Timeliness of concerns handled
by Residence Director
December 2012
N=498
82%
9%
9%
December 2013
33%
4%
61%
1%
N=581
Residence Director
Awareness
December 2012
I know who my
RD is (450) 91%
I don't know who
my RD is (66)
13%
N=516
I know who my
RD is (492) 81%
I don't know who
my RD is (114)
19%
N=606
December 2013
December 2012
N=498
34%
66%
Residents who have had to
contact their Residence Director
December 2013
69%
31%
N=581
Method of getting in touch with
the Residence Director
December 2012
N=498
December 2013
N=581
December 2012
N=498
Effectiveness of concerns
handled by the housing office
December 2013
N=566
Internet service experience since October
December 2012
John Street
Marias Tower
60%
40%
Fulton Hall
25%
75%
63%
37%
St. George
72%
28%
New School
67%
33%
Internet service experience since October
December 2013
John Street
Marias Tower Fulton Hall
St. George
182 Broadway
21%
79%
46%
54%
20%
80%
18%
82%
20%
80%
Experiences with wireless Internet Issues
John Street
Marias Tower
Fulton Hall
St. George
New School
27%
21%
19%
6%
36%
26%
59%
12%
14%
26%
15%
23%
50%
17%
28%
11%
December 2012
Experiences with wireless Internet Issues
December 2013
John Street
Marias Tower
Fulton Hall
St. George
182 Broadway
44%
8%
12%
24%
12%
37%
22%
20%
14%
7%
27%
5%
15% 22% 27%
42%
21%
10% 18%
10%
18%
41%
19%
9%
13%
Notice in improvement with
cleanliness in common areas
December 2012
29%
71%
N=493
December 2013
N=577
33%
67%
Experiences with elevator issues
December 2012
38%
62%
N=493
December 2013
43%
57%
N=577
Experiences with laundry
issues
December 2012
32%
68%
N=493
46%
54%
N=577
Maintenance improved on:
December 2012
32%
55%
30%
13%
Multiple Responses
N=486
December 2013
N=571
51%
35% 30%
16%
Number of work orders placed
December 2012
42%
32%
21%
4%
1%
N=486
December 2013
N=571
38%
28%
31%
3%
0%
Amount of time maintenance
took to complete work orders
December 2012
N=486
December 2013
N=571
Were work orders resolved on
their first visit?
December 2012
N=486
30%
9%
23%
37%
December 2013
N=571
51%
14%
34%
Adequate recycling
receptacles in the building
December 2012
N=486
December 2013
N=571
Helpfulness of Housing
website
December 2012
N=482
December 2013
N=566
Satisfaction with current cable provider
December 2012
John Street
Marias Tower
73%
27%
Fulton Hall
40%
10%
99%
St. George
95%
5%
New School
67%
33%
Satisfaction with current cable provider
December 2013
John Street
Marias Tower Fulton Hall
St. George
182 Broadway
17%
83%
10%
90%
79%
21%
4%
96%
10%
90%
Residents knowledge on where
the main Housing office is
located
December 2012
N=460
December 2013
N=526
Knowledge of the main
Housing phone number
December 2012
N=460
December 2013
N=526
Length of time it takes to sign-in
a guest
December 2013
For Marias Tower, John Street, Fulton,
182 Broadway Residents only
18%
57%
20%
6%
N=513
Desk Attendants are knowledgeable
about the guest policy
December 2013
For Marias Tower, John Street, Fulton,
182 Broadway Residents only
6%
94%
N = 513
N=513
Satisfaction with the service at the
community desk
December 2013
For Marias Tower, John Street, Fulton,
182 Broadway Residents only
N = 511
9%
91%
N=511
Satisfaction with the guest
policy
December 2013
For Marias Tower, John Street, Fulton,
182 Broadway Residents Only
N = 513
28%
72%
N=513
Satisfaction with mail services
December 2013
For John Street and Broadway
Residents only
87%
9%
4%
N=258
Residents know about RA
Office Hours
December 2013
N=469
18%
41%
25%
15%
For Marias Tower, John Street, and 182
Broadway Residents only
Time that residents visit office
hours
N=469
65%
36%
28%
December 2013
For Marias Tower, John Street, and 182
Broadway Residents only

December 2012 Need Improvement
Improvements residents would like to see in each building
(Note: These are the common trends that students asked to be improved upon)
Marias Tower Fulton Hall 55 John St.
St. George/Clark
New School
More washer and
dryers, broken
machines

Better cable network
and channels do not
work or has no sound

More movie night
events, field trips, and
yoga events

Quiet hours

More events

Want to meet more
people

Mice issue

Cleaner bathrooms




Broken laundry
machines

Cleaner furniture
(couches) and would like
to see new furniture

Better cable network
and channels do not
work or has no sound

More game, movie,
charity, and food events

Want to have more
sense of community

Better water pressure

Another bike machine in
the gym

Change guest policies
too many fines

Hot water issues


Broken down laundry
machines

Cleaner hallways

Fix shower drains, A/C
Heater and Ethernet
outlets

Broken furniture
(drawers, bed frame,
cabinets)

Fix Internet issues

Would like to have
more movie nights, a
tea party with different
teas to try, game night,
more free food,
cooking event, career
building events.

Would like residents to
stop slamming doors

More consistent in
policy enforcement

Want to see bulletin
boards changed

Better enforcement of
quiet hours
Residents do not want
to have to pay for
laundry

Cleaner kitchens

More floor events

Broken drawers in room

Better enforcement of
quiet hours

Improve the carpet in
the hallway (old and
dirty)

Want to get to know the
floor better

More frequent shuttle
bus hours

Elevators need to be
repaired
More cable channels

Older graduate
students do not want
to be placed with
younger
undergraduate
students

Cleaner common
areas

Mice issues

Quicker responses to
work orders

More exciting
programming events

Better sense of
community


December 2013 Additional Desired Services / Need Improvement
Improvements residents would like to see in each building
(Note: These are the common trends that students asked to be improved upon)
Marias Tower Fulton Hall 55 John St.
St. George
182 Broadway
Laundryview issues

Need ventilation in the 6
th
floor laundry
room, too hot

Laundry machines not cleaning and
drying well

Residents on floor need to take more
responsibility in cleaning up after
themselves

Renovate bathrooms

Quiet hour issues too loud, especially
after midnight

Place personal sanitary bins in the girls
bathroom

Not enough elevators

Increase number of guests allowed to
sign in

24 hours guest sign in policy

Pace students should not have to sign
into different residence halls

Allow minors to be signed in without
guest exception if they are with their
guardian.
Laundry machines leaves residue on clothes
and does not clean well

Machines too high up for some residents to
reach

Old and dirty furniture

More community on the floor

Internet issues

More gym equipment

Pace students should not have to sign into
different residence halls

Have security sign guests in after 2a.m.

Increase number of guests allowed to sign in

24 hours guest sign in policy

Broken down washer and dryers

Furniture falling apart

Upgrade televisions in the room

More sense of community on the floors

More floor events

Quiet hour issues too loud

Allow minors to be signed in without guest
exception if they are with their guardian.

24 hours guest sign in policy

Do not understand the purpose of asking for
guests address and phone number

Allow guests to keep their ID during sign ins.

DAs can be rude

Pace students should not have to sign into
different residence halls

Allow minors to be signed in without guest
exception if they are with their guardian.

Slow mail room services
Elevators always broken
down

Dirty kitchens

Dirty carpets

More floor events

Better enforcement of
quiet hours




Broken down washer and dryers

More notice for floor meetings

More floor events

More community on the floor

No lounges on each floor

More games in the game room

Have an express elevator for the higher
floors

Provide more disinfectant in the gym

Quiet hour issues too loud

Having to pay $25 for a guest pass
replacement

In-building printer

Dirty kitchen

Fire alarm testing is conducted too often

Internet issues

DAs can be rude

Allow guests to keep their ID during sign
ins.

Pace students should not have to sign
into different residence halls

24 hours guest sign in policy

Allow minors to be signed in without
guest exception if they are with their
guardian.

Notify students earlier that they have
packages

February 2012 Satisfaction
Residents Satisfaction In Each Building
(Note: These are the most common satisfaction trends)
Marias Tower Fulton Hall 55 John St. St. George/Clark

Cleaner common
areas

Improved Internet

Quicker responses
to work orders

Meeting news
friends

Elevators are
running better




Cleaner common
areas

Quicker responses
to work orders



Cleaner Garbage
rooms

Cleaner common
areas



December 2013 Satisfaction
Residents Satisfaction In Each Building
(Note: These are the most common satisfaction trends)
Marias Tower Fulton Hall 55 John St. St. George 182 Broadway
Furniture condition
in the room

Cleanliness in
lounges

Elevators stopped
breaking down as
much

New laundry
machines are
better

RAs and RDs

Ability to voice
opinions, open
communication

Handled issues
quickly and
effectively

Helpful and
accommodating

Feel safe in
building

Bonding with the
floor


100% happy with
residents
communication
with RAs

Great RAs

Availability of RAs

Problems are
resolved quickly

Quick at
processing
paperwork

Clean common
areas in Fulton

Housing is ran
very well


Wifi improvement

Feel safe and
comfortable in
building

Cleanliness

Needs and
concerns are
taken into
consideration

Quick responses

RAs and RDs

Clean common
areas

Understanding and
accommodating

Free gym
membership

Quick response to
issues



Cleaner lounges

Less occurrence
of broken down
elevators

New building

Events

Feel safe in
building

Fast response to
work orders

Fantastic RAs
and great staff

Mail room hours




April 2013 and 2014 Results
April 2014 Responses
Building Total of Respondents
Marias Tower 128
Fulton Hall 28
St. George 19
55 John Street 84
182 Broadway 85
Overall Total: 344
**Notes: Due to unreturned and unanswered
sections of the questionnaire, population
may vary.
April 2013 Responses
Building Total of Respondents
Marias Tower 154
Fulton Hall 32
St. George/Clark 60
55 John Street 60
New School 10
Overall Total: 316
Felt proper support from
RA
April 2013
75%
7%
19%
April 2014
N = 316
74%
6%
19%
N = 344
April 2013
55%
4%
41%
Felt proper support from
RD
April 2014
N = 316
54%
7%
39%
N = 342
Residents felt they learned something that they
can take with them while living in housing
April 2013
47%
53%
April 2014
N = 316
26%
74%
N = 323
Residence Director Awareness
April 2013
I know who my
RD is (294) 83%
I don't know who
my RD is (22)
7%
April 2014
N = 316
I know who my
RD is (310) 80%
I don't know who
my RD is (34)
10%
N = 344
April 2013
8%
92%
Overall experience with RA from fall
semester until now
April 2014
N = 316
6%
94%
N = 344
Residents that had negative
experiences with Housing
April 2013
57%
43%
April 2014
N = 316
62%
38%
N = 334
Residents felt part of the community on the
floor and building
April 2013
36%
64%
April 2014
N = 316
38%
62%
N = 327
Residents felt safe and comfortable living in
the residence hall
April 2013
96%
4%
N = 316
April 2013
96%
4%
N = 327
Overall cleanliness and efficiency of
maintenance of building and floor
April 2013
30%
57%
12%
April 2014
N = 316
(181)
41%
52%
7%
N = 320
Overall quickness/effectiveness of
work order completion
April 2013
66%
34%
April 2014
N = 316
58%
24%
18%
N = 320
RHA Awareness
April 2013
19%
81%
April 2014
N = 316
20%
80%
N = 320
Regardless of future plans, residents overall
experience in the residence hall will influence their
desire to return.
April 2013
23%
77%
April 2014
N = 316
25%
75%
N = 320
Has there been a change in your
experience in housing since the beginning
of the year?
April 2013
24%
70%
7%
April 2014
N = 316
25%
62%
13%
N = 320

April 2013 Additional Desired Services / Need
Improvement
Improvements residents would like to see in each building
(Note: These are the common trends that students asked to be improved upon)
Marias Tower Fulton Hall 55 John St.
St. George/Clark
New School
Cleaner bathrooms

Reinforce quiet hours

Garbage pales in
private bathrooms

More building wide
events

24 hour community
desk hours

Some wifi issues

Guest policies having
to leave ID cards

Matching students with
roommates


Lower floors should not
have to pay the same
cost as those on the
upper floors

Have security sign
guests in 24 hours

Moldy grout and ceiling
in bathroom

Spotty wifi on 3
rd
floor

Community desk fines

Heating issues in the
winter

More floor events

Be able to leave doors
open

Lack of community



Wifi Issues

24 hour community
desk hours

More community
involvement, more
events

Increase ability to meet
others in the building

Quiet hour issues

Upperclassmen should
not have to live with
freshmen

More seminars to help
students with resumes
and furthering their
careers

Quicker responses to
work orders

Fix gym equipment

More floor based
events

More floor events to
bond with floor, create
better sense of
community

Free subway service to
Pace

Wifi Issues

Cleaner hallways

Better enforcement on
smoke/marijuana on
floors

Improve shuttle service
constantly crowded

Heating and hot water
issues

Elevator issues

Dirty kitchens

Facebook group for
floors




Cleaner hall ways

Free laundry

Free toilet paper

Rodent problems

More
encouragement for
residents to attend
programs

Lack of community

Elevators break down
a lot

April 2014 Additional Desired Services / Need
Improvement
Improvements residents would like to see in each building
(Note: These are the common trends that students asked to be improved upon)
Marias Tower Fulton Hall 55 John St. St. George 182 Broadway
Clean bathrooms and
lounges more often

Extend quiet hours

Would like to see a full
kitchen

Have a working floor
vacuum

More building wide
events

Renovate bathrooms

Stricter enforcement of
quiet hours

Get rid of carpets

More tips on how to
handle roommate
conflicts

Clearer defined role of a
RA

New lounge furniture

Elevators needs to be fixed

Separate housing for
graduate students

Quicker completion of work
orders

Better maintained gym
equipment

More free food

Better wifi

Laundry machines leave
residue on clothing

Expensive housing

More events

Better sense of community

Guest policies too strict

More building events

Extending quiet hours

Fix broken laundry
machines

New beds

Improve elevators

Meet more people

Real oven in kitchen

Guest policy allow
people to sign in a guest
anytime day want

Cleaner gym

Communal dishes

Work orders take a long
time to get completed

Quiet hour issues
Elevators needs to be fixed

Quiet hour issues


Roommate conflicts

More community events

More opportunities to
meet others on different
floors

Want more of a sense of
community


More events

Cleaning the laundry
room

Less strict guest policy
by allowing guests to
keep their ID

Add printers in the
building

Designate elevators for
certain floors

Cleaner kitchen

Be consistent with fixing
broken laundry
machines

Roommate conflicts

Less strict on guest
policies allow more
than two guests at a
time


April 2013 Satisfaction
Residents Satisfaction In Each Building
(Note: These are the most common satisfaction trends)
Marias Tower Fulton Hall 55 John St. St. George New School
Learned how to bond
with others, be more
organized and
responsible, diversity,
how to live with
someone.

Pace Preview was a
great experience

Friendly staff

RA and RD always
answered questions

Kitchen timers that
prevents late night fire
alarms

Fun events Date
auction, casino royale

Amazing experience
living in MT

Learned to take
responsibility for
own actions

Learned how to
live with people

Great events

Work orders
were completed
quickly





A sense of
community and
bonding between
roommates and
floormates

Learned to be
conscious of others
and to be
respectful, be open
to new ideas, roll
with the punches,
how to be a good
roommate

Having own
bathroom

RA and RD always
available to help
Learned to be
considerate of others,
importance of
respecting others,
how to live on your
own, sense of
community

Housing Director and
RA very helpful

Events

Clarity and informative
floor meetings

Efficient maintenance

Support from RA and
RD

Having a gym next
door
Learned a better
sense of living with
someone else

Reminding
students about
deadlines

Friendly and
helpful RAs




April 2014 Satisfaction
Residents Satisfaction In Each Building
(Note: These are the most common satisfaction trends)
Marias Tower Fulton Hall 55 John St. St. George 182 Broadway
Issues were taken care
of quickly

Learned how to live
with other people,
share and respect
limited space

Learned how to live on
their own

Enjoyed housing raffle

Helpful RDs

The new quiet hours
for weekends that
begins at 1a.m. instead
of 11p.m.

Feeling of community

Great events

Great communication
from housing to
residents

Great RAs

Fulton events

Learned how to
tolerate other
people, clean
own bathroom,
and be
responsible

Learned the
value of
stopping by and
saying hello

Great RAs

Having a kitchen
Learned how to be
considerate, how to
handle bad
situations, how to
live without a
guardian,
importance of
kindness

Events that are
held in the building

Internet

Friendly RAs and
having them
around to talk to
when needed
Learned how to live
with others,
compromise, respect

Quick responses to
questions by housing

Supportive RAs

Understanding RD

Great view in some of
the rooms

Responsiveness to
work orders
Learned about
community
building, to be
responsible, and
compromise

Ability to transfer
rooms due to
roommate conflict

Great RA and
friendly people in
housing

Fun events

A sense of safety

Security guards