Technology Infrastructure Services

August 9, 2011 2011 Wipro Ltd - Confidential 1

2011 Wipro Ltd - Confidential
Business Snapshot
Revenue run-rate of US$ 1.1bn
15,500+ Strong team
200+ Customers in US, Europe, Japan
and over 750 customers in India/APAC
Total Outsourcing Services
Professional Services
Managed Services
Total Outsourcing Services
Comprehensive suite of Infrastructure Services
Strategic partners
Wipro Data Center map
Technology Infrastructure Business Overview
Wipro is a leader in Infrastructure Outsourcing ---
Forrester IT Infrastructure Outsourcing Wave
Largest offshore Infrastructure Service Provider in
revenues, people, customers
Wipro has largest footprint of any India based service
providers in MSS Forrester
Pioneer in Remote Infrastructure Management
Hosted solutions through Wipro Infocrossing Data
Centers
State-of-the-art facilities like Global Command Center
(GCC)
Offshore Factory Model for Global Application Migration
and Server Rollout
Winner of NASSCOM Innovation Award for GCC
Service delivery based on ITIL best practices
24/7 support in shifts
Delivery Excellence
Leadership
2011 Wipro Ltd - Confidential
End To End Service Provider
Technical Support Services
IT Service
Desk
End User Computing
IT Service Desk
Deskside Support
Mobility Computing
Messaging Service Management
Enterprise Security
Information Security
Application Security
Managed Security Services
Network Services
LAN, WAN, VOICE, VIDEO
Contact Center/Call
Center/Telecom
IP Convergence, CTI/IVR
Datacenter and DR Services
Servers, Storage, Databases, Security,
Mainframes, Network (DC),
Data Center Management &
Operations
Implementation
Support/Sustenance
Audit/Trends
Transformation
Consulting &
Design
Performance Measurement
ITIL PMI ISO 20000 Six Sigma
Best Practices Process Discipline Continuous Improvement
Wipro confidential
4
Infrastructure management services
Monitoring
Administration
Diagnostic
(Proactive & reactive)
Trend based
consulting
Vendor management
Reporting
Incident Management
Problem Management
Change Management
Configuration
Management
Distributed
Servers &
Mainframes
Security
Networks
Messaging
Databases
Desktops
Storage
Comprehensive range of management of infrastructure assets resulting in higher availability of systems
Wipro confidential 5
customer
Global Service
Desk Team
Monitoring Team
Level 2
Support
Team
Router
DB Server
Server
Firewall
Router
Switch
Application Server
ATM Bank
2011 Wipro Ltd - Confidential
Thank You