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  • 20140520150501final Review

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    Scott Walker
    2 views8 pages
    This document provides a summary of topics that will be covered in a final review for a business communication course, including what is business communication and why it is important, how to write clear and concise sentences and paragraphs, how to effectively communicate negative information, the differences between hearing and listening and effective listening skills, and how to prepare qualifications, resumes, application letters, and job interviews.

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    20140520150501Final Review

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    This document provides a summary of topics that will be covered in a final review for a business communication course, including what is business communication and why it is important, how to write clear and concise sentences and paragraphs, how to effectively communicate negative information, the differences between hearing and listening and effective listening skills, and how to prepare qualifications, resumes, application letters, and job interviews.

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    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    2 views8 pages

    20140520150501final Review

    Uploaded by

    Scott Walker
    This document provides a summary of topics that will be covered in a final review for a business communication course, including what is business communication and why it is important, how to write clear and concise sentences and paragraphs, how to effectively communicate negative information, the differences between hearing and listening and effective listening skills, and how to prepare qualifications, resumes, application letters, and job interviews.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
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    of 8

    +

    Final Review
    Business
    Communication
    +
    Chapter 1
    What is business communication
    Why is it important
    What are internal and external
    communication patterns
    What is the communication
    process model
    +
    A communication process model
    +
    Chapter 4
    How do you choose words that receivers will
    understand and that will elicit the intended
    response?
    What are the elements that create clear, concise and
    effective sentences?
    How do you develop clear, concise, logical, coherent
    and effective paragraphs?
    How to use appropriate alternatives to ensure
    unbiased language in business messages?

    +
    Chapters 7 & 8
    What are the four guidelines for using the
    direct plan?
    What are the advantages of using the
    indirect plan for effective communication of
    negative information?
    What are the five guidelines for using the
    indirect plan?

    +
    Chapter 14
    What is the difference between hearing and
    listening?
    What are the five elements of the listening process?
    List the guidelines for effective listening.
    What are the barriers to effective listening?
    What are the advantages of effective listening?
    +
    Chapters 16 & 17
    Qualifications
    Resume
    Application letter
    Job interviews

    +
    GOOD LUCK!!!

    THANK YOU.

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