AREAS OF EXPERTISE

IT Technician

Network Administrator

Network Security Administrator

Data communication

Mobile communication /
Wireless

TCP/IP

Firewalls

LAN / WAN

VLANs










Joy Carter
Technical support executive CV template
PERSONAL SUMMARY

Hands on knowledge and experience of the maintenance and support of computer
systems and networks of both small and large departments. As well as the
planning and practical implementation phases of various network & security
projects. Previously held responsibility for ensuring the security of stored
information and also for the installation of new hardware and software and in
preventing illegal alterations, damage, or disclosure of information. Valuable
experience of planning, co-ordinating and controlling the security measures for
information systems to regulate access to computer data files.

Easy going by nature, willing to work shifts and able to get along with both work
colleagues and senior managers, currently looking for a starting position as a IT
Technician or Network Administrator.

WORK EXPERIENCE

Support & Maintenance Company - London
TECHNICAL SUPPORT EXECUTIVE April 2008 - Present
Ensuring user notification of maintenance requirements and system availability.
Maintaining confidentiality with regard to the information being processed and
also providing on-the-job training to new department staff members.

Duties:
Maintenance of email and network security systems
Front Office Interfaces and Data Provision / Delivery
Administering Network Workstations
Firewall administration
Responsibility for company IT security
Providing telephone and desktop support
Forecasting any needed technical improvements
Budgeting for and implementing any changes
Maintain site licenses for department/organization
Produced informative, well-organized presentations to senior management
Applying cryptography to network applications
Backup and disaster recovery plans

KEY SKILLS AND COMPETENCIES

Prioritising and managing many open cases at one time.
Testing and evaluating new technology.
Responding within agreed time limits to call-outs.
Communicating technical information to non-technical personnel.
Knowledge of UNIX, Software Simulation etc.
Data communication / Mobile communication.

ACADEMIC QUALIFICATIONS

MSc Computer Networks & Security
Nuneaton University 2005 - 2008

A levels: Maths (A) English (B) Technology (B)
Coventry Central College 2003 - 2005

REFERENCES Available on request.
PROFESSIONAL

Windows 2000 Server

Windows 2003 Server

Exchange


PERSONAL DETAILS

Joy Carter
Dayjob Ltd
120, Vyse Street, Birmingham
B18 6NF

T: 0870 061 0121
M: 0887 000 0000
E: joy.c@dayjob.com

DOB: 12/09/1985
Driving license: Yes
Nationality: British

PERSONAL SKILLS
Multilingual

Friendly personality


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