Elmer wants to increase quality by eliminating variability, defects, and waste at

ACME Company. Which of the following processes can be used for that
purpose?
Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any
process -- from manufacturing to transactional and from product to service.

As captain of the football team, Rocco trains his team on a new defense
maneuver. The team spends weeks practicing, and Rocco observes how well his
team has implemented the move during their next game. According to
Kirkpatrick's model, this is an example of which level of evaluation:
Observing a change in on-the-job behavior is Level 3 - Transfer.

Barney conducts a training class on transcription. At the end of the session,

Barney asks his students to complete a 'smile sheet' so they can provide
feedback about the class. Given Kirkpatrick's levels of training evaluation, which
evaluation level is this scenario an example of?
Smile sheets are Level 1 Reactions - they gain student perspectives on how well the class went.

Cliff is developing a new class on the emergency shutdown procedures for Zone
A equipment. He wants to give his learners a post-class survey that encourages
them to provide detailed feedback. Which of the following evaulation question
types would help him do that?
Asking Open-Ended Questions allows for a wide range of responses and provides an opportunity
for the person answering to: tell you what he or she considers to be important; have maximum
latitude to speak freely; share more than just facts.