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BY:
H-140 GROUP-4

16 APRIL , 2013

KNOW YOUR TCS
CASE STUDY- 4


CONFIGURATION MANAGEMENT
Object Oriented Modelling
INTERNAL
What is Configuration Management ?
The Configuration Management Process is used to
Identify
Control
Report
Audit
Verify authorized Configuration Items(CI)

The Configuration Management Process objectives are
Timely recording of authorized CI.
Authorized disposal of CIs.
Ensure Changes to CIs are controlled,reviewed and logged.
Enable other service management process like Incident
Management,Problem Management,Change Management
and Release Management.
Object Oriented Modelling
INTERNAL
CONFIGURATION MANAGEMENT -EPC
Object Oriented Modelling
INTERNAL
CONFIGURATION MANAGEMENT -VACD
Object Oriented Modelling
INTERNAL
ROLE OF PROJECT LEADER IN CHANGE CONTROL
Customize the procedure for a project.
Approve the change.
Authorize the change.
Prepare and test roll back plan.
Roll back changes as per Plan in case of unsuccessful change
implementation.
If the change implementation is unsuccessful, investigate,
perform the root cause analysis and take necessary actions.
Ensure control on changes to vendorsupplied software packages.
Object Oriented Modelling
INTERNAL
ROLE OF PROJECT TEAM IN CHANGE CONTROL
Raise Change Request.
Evaluate change.
Approve the change.
Ensure control on changes to vendor supplied software
packages.



Object Oriented Modelling
INTERNAL
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