Heather Gifford, BSN RN CE BROKER TRASCRIPT July 13, 2014

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PREVENTION OF MEDICAL ERRORS CBL 04/28/2014 2
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DEALING WITH VICTIMS AND PERPETRATORS OF DOMESTIC VIOLENCE 04/28/2014 2
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PRESERVING OUR IDENTITY DURING CHANGING TIMES 08/21/2013 2.50
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TRANSITIONING THROUGH CHANGE PART II MANAGING RESISTANCE 06/18/2013 2.50
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TRANSITIONING THROUGH CHANGE PART 1 04/23/2013 2.50
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THE FIVE DYSFUNCTIONS OF A TEAM 04/22/2013 2.50
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UNDERSTANDING LEAN 02/20/2013 3.50
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CREATING PATIENT CENTERED EXCELLENCE 10/25/2012 9
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DEFUSING DISRUPTIVE BEHAVIOR 10/17/2012 2.50
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PROMOTING POSITIVE ENERGY 08/15/2012 2.50
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COLLABORATIVE LEADERSHIP 06/20/2012 2.50
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MANAGING MULTITASKING 06/18/2012 2.50
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SELECTION FOR SERVICE-LEADERSHIP 03/01/2012 2.50
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LEADING CHANGE AT EVERY LEVEL 02/28/2012 3.50
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DIFFICULT PATIENTS THAT STRESS YOU OUT 02/07/2012 4.50
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MENTAL MASSAGE 06/08/2011 2.50
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WHY NURSES EAT THEIR YOUNG AND NOT SO YOUNG: ENDING NURSE-
TO-NURSE HOSTILITY
10/05/2010 2
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HOSPITAL LABOR TRENDS AND ISSUES: "FLORIDA ORGANIZING UPDATE" 04/21/2010 1
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LABOR RELATIONS UPDATE: WHAT UNITED UNIONS WITH GOVERNMENT
SUPPORT MEANS TO FLORIDA HOSPITALS
09/09/2009 3.50
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NOVICE NURSES: THE MOVEMENT FROM IDEAL TO REALITY 03/04/2009 1
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Course Links to course detail Date Completed Hours Digital Storage
LOOKING OVER THE HORIZON: LIVING OUR PRACTICE IN A NEW AGE 05/07/2008 6
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NEW TECHNOLOGY IN CATARACT AND REFRACTIVE SURGERY 02/10/2005 1
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