Postsale procedure

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Fase
Ticket Creation
FO analisys
FO documentation
Scheduling
Drive test
Document analisys
Document Review
CPD
Failure type
Customer type
Priority
Related ticket*
Internal SLA
Start time
Analisys resultl
Document
Drive test
NO
END
Start time
Handler/participator
Limit time*
Remark Colombia BO
YES
Schedule function
Upload Document
Allowance, car use, petty cash
Remark*(if overtime >0 is
mandatory)
Re-schedule?
NO
YES
Schedule delay?(Y/n), how many
hours?
Upload Document
Document qualification
Remark
Qualified?
NO
Upload Document
Remark
YES
END
Qualified?
NO
YES
Qualified?
Drive test Type