MODULE ON

THE ART OF
GIVING
FEEDBACK

THE ART OF GIVING FEEDBACK
A. Art of Giving Feedback mirroring

B. To give helpful and meaningful feedback,
focus should be on the following:

Actual performance (behavior) of the
person rather than on his personality.
Observation rather than assumptions,
inferences or explanations.
Description rather than evaluation.

THE ART OF GIVING FEEDBACK
B. To give helpful and meaningful feedback,
focus should be on the following:

The specific and concrete rather than
the general and abstract.
The present rather than the past.
Sharing of information rather than on
giving advice.
Alternatives rather than the best
path.

B. To give helpful and meaningful feedback,
focus should be on the following:

Needs of the receiver rather than needs
of the sender.
Modifiable items rather than on what
the person cannot do anything about
(constructive criticism).

THE ART OF GIVING FEEDBACK
C. Guidelines for givers and receivers during
critiquing

Giver
Be specific in your feedback.
Cite behavior; do not criticize the person.
Direct criticisms on behavior which the
receiver can do something about.

THE ART OF GIVING FEEDBACK
THE ART OF GIVING FEEDBACK
C. Guidelines for givers and receivers during
critiquing

Giver
Always check if your criticisms were well-
received.
Give both positive and negative
feedback.
Instead of prescribing or giving
judgments, explore alternatives with the
person you are giving feedbacks.
THE ART OF FEEDBACKING
C. Guidelines for givers and receivers during
critiquing

Receiver
Make sure you are not selective with what
you want to hear and what you dont
want to hear.
Dont justify your behaviors. Rather listen
attentively and check out what theyre
trying to tell you with your own
perception.
THE ART OF FEEDBACKING
C. Guidelines for givers and receivers during
critiquing

Receiver
Dont attack the person who is giving the
feedback by thinking of his faults and
getting back at him if its your turn to give
him feedback.
Remember the sandwich method in giving
feedback.