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To:
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cs-reply@amazon.com
park4@sas.upenn.edu
July 14
th
, !14
"e: #$ss$n% packa%e
&ear #s. 'ark,
Thank you (or lett$n% me kno) about th$s problem, and )e apolo%$ze (or the
$ncon*en$ence you and your (r$end e+per$enced because o( the m$ssed
sh$pment. , am e+tremely sorry (or any add$t$onal (rustrat$on you e+per$enced
because o( the m$sunderstand$n% by our sta-.
.llo) us, ho)e*er, to o-er an e+planat$on. The day you ordered the T/0F1 and
,010T books, our system )as $n ma$ntenance and )asn2t )ork$n% correctly. 3e
ha*e ne*er e+per$enced that s$tuat$on and couldn2t pred$ct your problems.
4e*ertheless, )e shouldn2t ha*e doubted you, our $mportant customer, and )e
(ormulated a %u$del$ne not to repeat these k$nds o( problems. .nd more, ,2*e
attached a coupon )h$ch you can use ne+t shopp$n% at .mazon. , hope you )$ll
enjoy your shopp$n% at .mazon a%a$n.
/nce a%a$n, )e are terr$bly sorry (or the $ncon*en$ence and the trouble th$s has
caused you.
S$ncerely,
4atsum$ ,sh$do
5ustomer Ser*$ce #ana%er
.mazon.com