SAP CRM USER INTERFASE.

1. Sales Representatives using the CRM WebClient UI c!plain that the Navigatin "ar
recentl# has change$. %in&s the# use$ in the past are nt available an#!re. 'u have t
investigate this issue. Which ( the (ll)ing changes is $e(initel# nt causing this
behavir an$ can be e*clu$e$+
a. Change )ithin business rle cust!i,ing.
b. Change )ithin the navigatin bar pr(ile.
c. Change )ithin the rgani,atinal !$el.
$. Change )ithin the business transactin pr(ile.
-. E*ten$e$ UI enhance!ents can be i!ple!ente$ utili,ing the s.calle$ C!pnent
Enhance!ent Cncept. Which ( the (ll)ing aspects is nt part ( this cncept+
a. An enhance!ent set can be create$ using the Eas# Enhance!ent Wr&bench.
b. An enhance!ent set is use$ t grup several c!pnent enhance!ents tgether. .
True
c. An enhance!ent set can be $e(ine$ in$epen$entl# ( Eas# Enhance!ent
Wr&bench e*tensins. . True
$. An enhance!ent set can be assigne$ t a relevant client. / True
10. 'u are in the prcess ( an upgra$e (r! SAP CRM 1.2. An au$itr has apprache$
the pr3ect tea! an$ )ants &n) $etails abut $ata securit# )hen using CRM WebClient
UI. Which ( the (ll)ing state!ents is true+ (No estoy segura)
e. "usiness rles cntrl access t business b3ects since the# cntain authri,atin
rles.
(. Authri,atin rles cntrl access t business b3ects an$ there(re have t be
assigne$ t business rle.
g. "usiness rles cntrl access t business b3ects since the# are assigne$ t psitins
in the rgani,atinal !$el.
h. Authri,atin rles cntrl access t business b3ects an$ have t be assigne$ t
users.
14. 5uring an upgra$e (r! SAP CRM 1.26 #u are n) $ealing )ith cust!i,ing (
business rles )hich are the &e# t the )hle CRM WebClient UI. What is cntrlle$
$irectl# r in$irectl# via a business rle+ Nte7 There are 8 crrect ans)ers t this 9uestin.
(No estoy segura)

i. The rle cn(iguratin &e# an$ the assciate PFC: Rle.
3. The ;Filter Pr(ile< )hich ties authri,atin int the )eb UI an$ li!its search
pssibilities t 3ust authri,e$ b3ects.
&. The Rle pr(ile &e# (r access t SAP :UI base$ transactins.
l. The Navigatin "ar Pr(ile )hich in turn $e(ines Wr& Center Pages6 Wr& Center
%in& :rups an$ 5irect :rup %in&s.
!. The utili,e$ %a#ut6 Technical6 an$ Functinal pr(iles.
8=. 'u are a &e# !e!ber ( an i!ple!entatin tea! (r a SAP CRM Pr3ect. Which (
the (ll)ing $escribes an accurate user inter(ace strateg#+
n. "usiness users )ill either user CRM WebClient UI r Peple.Centric UI >PC UI?
. "usiness users use CRM WebClient UI. A$!inistratrs can use SAP :UI.
p. "usiness users use CRM WebClient UI. A$!inistratrs can either use SAP :UI r
Peple.Centric UI.
9. "usiness users shul$ use CRM WebClient UI@ a$vances users can use SAP :UI
-4. There are several )a#s t a$apt a CRM WebClient UI vie)Aapplicatin. Which ( the
(ll)ing can be achieve$ using the s.calle$ UI Cn(iguratin+ (No estoy segura)
r. Creating ne) cust!er.speci(ic (iel$s.
s. Changing vie) buttns.
t. A$$ingAre!ving (iel$s tA(r! a vie).
u. Maintaining vie) s&ins.
=0. 'ur c!pan# is running SAP ERP an$ SAP CRM but nt utili,ing the SAP NetWeaver
Prtal r an# ther prtal pr$uct. What )ul$ #u $ i( a cust!er access t the SAP ERP
transactin ;5ispla# "ill ( Material<+ (No estoy segura)
a. I!ple!ent Single Sing.Bn certi(icates.
b. Install SAP CRM Internet Transactin Server >ITS?
c. Start the Cirtual Machine Cntainer >CMC?
$. Use the transactin %auncher (unctinalit#.
=1. The navigatin bar pr(ile basicall# cntrls the !a*i!u! nu!ber ( available %in&s in
the WebClient UI. Which ( the (ll)ing b3ects can be lin& b# navigatin bar pr(ile+
Nte7 There are 0 crrect ans)ers t this 9uestin. (No estoy segura)
a. Funtinal Pr(iles.
b. %a#ut C!pnents.
c. "usiness Rles.
$. 5irect %in& :rups.
e. Wr& Centers.
SAP CRM TECDNB%B:' E INTE:RATIBN
0. What is integrate$ in the SAP ERP s#ste! that acts as a c!pnent ( the SAP CRM
;RA8 A$apter< t supprt $ata c!!unicatin bet)een the t) s#ste!s+
a. Mi$$le)are
b. M supprtsr$cInterc!pan# buNet)eaver
c. Interactin M$uler
$. Plug.in
1. In !an# c!panies the CRM s(t)are slutin chsen is the ne that can best supprt
the lng ter! gr)th ( the c!pan#6 nt 3ust SAP CRM because it is being use$ (r ERP
at the c!pan# alrea$#. The sli$e bel) present a g$ case (r SAP CRM n its !erit
alne. What state!ent )ul$ best su!!ari,e the sli$e sh)n bel)+
a. SAP CRM is built n NetWeaver a ver# pen SBA plat(r! all)ing 9uic&
applicatin $evelp!ent base$ n )eb services.
b. Wi,ar$s in SAP CRM supprt thir$ parties applicatins supprt.
c. SAP prvi$es $e$icate$ s(t)are $evelp!ent (eatures t supprt a CRM
i!ple!entatin invlving 8
r$
parties s(t)are.
$. SAP CRM cllabratin a$apter can be use$ ut ( the b* as the !ain integratin
tl set (r an inter c!pan# business prcesses
11. Several SAP CRM interactin channels all) the creatin ( Sales Br$ers6 e.g. )hen
the interactin center agents receive an r$er via phne. What applicatin can be integrate$
)ith SAP CRM t insure that re9ueste$ ite! can be $elivere$ n ti!e+
a. SAP EWM.
b. SAP SRM
c. SAP P%M
$. SAP SCM
8F. 'ur c!pan# is $eci$ing bet)een using an$ nt using >CRM stan$ alne? the SAP
NetWeaver Prtal (r the users pri!aril# invlve$ )ith SAP CRM. The slutin is nt
invlving SAP NetWeaver Prtal >CRM stan$ alne? is the best ne t pursue. Which
state!ents bel) are crrect an$ at the sa!e ti!e supprts ;Stan$ Alne< psitin+. Nte7
There are 0 crrect ans)ers t this 9uestin. (No estoy segura)
a. I( )e use CRM stan$ alne6 si!ple A"BB is the nl# thing necessar# t integrate
utsi$e transactins.
b. SAP CRM )as speci(icall# $esigne$ t be use$ )ithut prtal that is because SAP
&n)s s!e users 3ust nee$ CRM (unctinalit# an$ nt ther
c. The SAP CRM WebClient UI re9uires SAP NetWeaver6 but it cul$ be 3ust a
;(e$erate$ prtal< !a&ing installatin easier.
$. I( )e use SAP NetWeaver Prtal6 )e !ust use the CRM 1.2 PC UI
e. I( )e use SAP NetWeaver Prtal6 )e )ill re9uire a$$itinal training an$ s#ste!
supprt.
-=. 'ur c!pan# is evaluating SAP NetWeaver Master 5ata Manage!ent >M5M? as part
( a lng ter! s(t)are lan$scape. Which prble!s belngG. Nte7 There are 0 crrect
ans)ers t this 9uestin. (No estoy segura)
a. It )ul$ help i$enti(# !aterials that have $i((erent nu!bers but are the sa!e
cncerning (r!6 (it an$ (unctin.
b. It )ul$ aut!ate the creatin ( price cn$itin acrss the )hle lan$scape6
re$ucing pricing errrs.
c. It )ul$ all) t have SAP CRM be the !aster s#ste! (r the creatin ( all
aspects ( bth pr$ucts an$ business partners an$ there(re
$. It )ul$ cnsli$ate the creatin ( "ills B( Materials int ne s#ste! )ith an
aut!ate$ $istributin t ther s#ste!s.
e. It )ul$ help re$uce issues create$ b# $uplicate business partner nu!bers.
12. 'ur c!pan# is i!ple!enting SAP ERP an$ SAP CRM in phase ne ( their pr3ect.
The# are planning a phase t) t inclu$e SAP SRM an$ SAP SCM b# nl# !a&e !ini!al
!$i(icatins. Tr#ing t cntain csts6 the# as& a (e) cnsultants )hat the# thught ( the
plan t incrprate SAP Slutin Manager. Which ( the ne) pint )ul$ be the crrect
ne+
a. SAP Slutin Manager shul$ be i!ple!ente$ in the beginning ( phase ne as it is
nl# use$ (r cn(iguratin an$ pr3ect planning via ra$!aps. I( it $esnHt
i!ple!ent it in phase ne )e shul$ nt i!ple!ent it at all.
b. SAP Slutin Manager re9uires Prcess Integratin >PI? in the lan$scape t pass
cn(iguratin bet)een the ther s#ste!s6 s bth SAP Slutin Manager an$ PI
!ust be i!ple!ente$ in phase ne.
c. SAP Slutin Manager shul$ be i!ple!ente$ in the beginning ( phase ne as it
can help t cn(igure s#ste!s via ra$!aps an$ it is re9uire$ b# SAP !aintenance
( SAP CRM an$ the ther SAP s#ste!s in ur lan$scape.
$. SAP Slutin Manager shul$ be i!ple!ente$ bet)een phase ne an$ t)6 this
)ul$ insure the resurces are available.
11. A bran$ )ner )r&s tgether )ith s!e partners t psitin ne) pr$ucts in the
!ar&et. There(re SAP CRM Channel Manage!ent shul$ be i!ple!ente$. Which
state!ents are crrect in this envirn!ent+ Nte7 These are 8 crrect ans)ers t this
9uestin.
a. Within SAP CRM Channel Manage!ent6 !ar&eting an$ sales prcesses can be
integrate$ but nt service prcesses.
b. The bran$ )ner an$ partners have access t the SAP CRM s#ste! b# using
$i((erent rles in the CRM WebClient UI
c. Wr&(l) capabilities can be use$ t $istribute lea$s that are create$ b# the bran$
)ner t the apprpriate partner.
$. The bran$ )ner an$ the partner have t use $i((erent SAP CRM s#ste!s t (ul(ill
their tas&s.
e. Cllabrative Sh)r!s can be use$ t incrprate$ partners in #ur E.
C!!erce strateg#.
=1. A c!pan# is a$$ing SAP CRM t a lan$scape that currentl# inclu$es SAP ERP. 'u
evaluate ptins t reuse SAP ERP (unctinalit#. Which ( the (unctinalit# relate$ t SAP
CRM prcesses are available in SAP ERP+ Nte7 There are 8 crrect ans)ers t this
9uestin. No estoy segura
a. "illing.
b. "unce Manage!ent. (Customer credit Management)
c. %gistic E*ecutin.
$. Ca!paign Manage!ent.
e. Financial Accunting.
II. 'u have been assigne$ the tas& t create an rgani,atinal !$el in SAP CRM (r a
c!pan# using bth sales an$ service in SAP CRM6 an$ SAP ERP (r lgistic e*ecutin.
Bne ( the Brgani,atinal ele!ents is calle$ ;France Sales an$ Service<. In pr3ect tea!
!eetings6 )hat in(r!atin bel) )ul$ be i!prtant t gather an$ setting up the SAP
CRM rgani,atinal !$el+ Nte7 There are 8 crrect ans)ers t this 9uestin.
a. What attributes shul$ be cnsi$er t help aut!atic rgani,atin $eter!inatin in
SAP CRM Transactins+
b. Is the SAP CRM rg !$el t be use$ via RFC calls (r! SAP ERP+ This )ul$
all) us t &eep nl# the SAP CRM rg. !$el an$ nt create an SAP ERP
rgani,atinal !$el at all.
c. Will be eli!inate the nee$ (r creating an rg !$el in SAP CRM b# all)ing RFC
calls t the SAP ERP s#ste!s rg !$el $uring SAP CRM base transactinal.
$. 5 )e )ant t let the sa!e rgani,atinal ele!ent in SAP CRM be use$ in bth
Sales an$ Service r shul$ )e create a service rg !$el an$ a sales rg !$el
separatel# in SAP CRM+
e. Is the rgani,atinal !$el t be use$ in aut!atic rgani,atin $eter!inatin in
SAP CRM transactins+
I4. A business scenari re9uires #u t create a ne) cust!er.speci(ic transactin t#pe6 e.g.
a speci(ic 9utatin. A(ter having create$ the transactin t#pe a$$itinal cn(iguratin is
necessar#. Which ( the (ll)ing are pssible subse9uent tas&s+ Nte7 There are 0 crrect
ans)ers t this 9uestin.
a. Maintaining cp#ing cntrl.
b. Maintaining ite! categr# $eter!inatin.
c. Maintaining hea$er categr# $eter!inatin.
$. Maintaining ( a transactin $eter!inatin pr(ile.
SAP CRM SCENARIBS
8. Within the SAP CRM Fiel$ Applicatins envirn!ent6 )hich b3ect is use$ t set up the
sites an$ t in(luence the $ata $istributin lgic (r! a business perspective+
a. Bb3ect Manage!ent.
b. "5c M$eler
c. Mbile Applicatin Stu$i
$. A$!inistratin Cnsle.
=. 'ur cust!er is as&ing (r the $i((erent ( 9utatins an$ sales r$ers. Which (unctin
is nl# supprte$ in 9utatins but nt in sales r$ers )ithin SAP CRM+
a. Aut!atic partner $eter!inatin.
b. Brgani,atin $ata $eter!inatin.
c. Sales prbabilit#.
$. Availabilit# chec&.
18. What can be use$ )ithin SAP CRM Service !$el c!ple* b3ects (r #ur cust!er
>li&e $evice6 !achines? that )ill all) #u t !anage services (r the!+
a. Service Cntract.
b. Case Manage!ent.
c. Installe$ "ase Manage!ent
$. Bb3ects.
1I. Fr !ar&eting purpses6 #ur cust!er plans t create target grups base$ n the
attributes hbbies6 regin an$ sales vlu!e. Which $ata surces (r seg!entatin $ #u
suggest t #ur cust!er+ Nte7 There are 8 crrect ans)ers t this 9uestin.
a. Interactin Reprts.
b. Mar&eting Attributes Sets >(r! accunts?
c. In(sets.
$. "usiness Partner Fact Sheet.
e. "usiness Intelligent In(Cubes.
01. Which ( the (ll)ing are &e# capabilities ( the SAP CRM slutin+ Nte7 There are
8 crrect ans)ers t this 9uestin.
a. Surve# Applicatin
b. "usiness Planning.
c. Fiel$ Applicatin.
$. Interactin Center.
e. Partner Channel Manage!ent.
00. Which ( the (ll)ing are (unctinal enhance!ents ( the Service Cntract than
generate (ll)ing up $cu!ents at speci(ie$ pints in ti!es as in$ivi$ual r prece$e
activities+
a. Service Br$er
b. Bb3ect (lat
c. Service %evel Agree!ent
$. Service Plan
0I. The scratch pa$ is a te!prar# )r&space in the Interactin Center WebClient that
agents use as an electrnic ntepa$ t stre !iscellaneus in(r!atin $uring an
interactin. What ( the (ll)ing are (eatures ( the scratch pa$+ Nte7 There are 0 crrect
ans)ers t this 9uestin.
a. The cntent ( the scratch pa$ )ill aut!aticall# be stre$ )ith the cntact nce the
interactin is en$e$.
b. Agents can enter te*t int the scratch pa$ at an# pint $uring an interactin.
c. I!prt ( scratch pa$ te*t is pssible nl# int sales an$ service r$ers.
$. A buttn t launch the scratch pa$ is al)a#s at the tp ( the screen.
81. SAP CRM Sales supprts a clse$.lp interactin c#cle6 8=2J visibilit#6 !ulti.channel
pti!i,atin an$ real.ti!e visibilit#. Which ( the (ll)ing thers / belng t SAP CRM
Sales+ Nte7 There are 8 crrect ans)ers t this 9uestin.
a. Accunt E Cntact Manage!ent.
b. Bpprtunit# Manage!ent
c. Activit# Manage!ent
$. Case Manage!ent
e. C!plaint Manage!ent
84. Which ( the (ll)ing are relevant $cu!ents )ithin a service prcess in SAP CRM+
Nte7 There are 8 crrect ans)ers t this 9uestin.
a. "illing $cu!ent.
b. Service Nti(icatin.
c. Service Cn(ir!atin.
$. Service 5eliver#.
e. Service Br$er.
-8. There are several Interactin Center >IC? (unctins that supprt agents6 e((ectivel#
)r&ing )ithin the IC applicatin. Which ( the (ll)ing (eatures are calle$ Agent
:ui$ance+ Nte7 There are 0 crrect ans)ers t this 9uestin.
a. Interactive Scripting.
b. Service %evel Wr&(l)s.
c. Kn)le$ge Article Ruting
$. Intent.5riven Interactin.
18. There are stan$ar$ tas&s that are per(r!e$ b# the s.calle$ Interactin Center >IC?
Manager. Which ( the (ll)ing activities can be relate$ t an IC !anager+ There are 0
crrect ans)ers. (No estoy segura)
a. Call %ist :eneratin
b. Script Fr)ar$ing
c. S%A 5e(initin
$. Rule Plic# Creatin
1I. Which state!ents are crrect regar$ing the anal#tical capabilities in SAP CRM+ Nte7
There are 8 crrect ans)ers t this 9uestin. (No estoy segura)
a. SAP CRM Anal#tics enables t pre$ict cust!er behavir.
b. Anal#tics scenaris prvi$e pre$e(ine$ pac&ages an$ cntent (r cntrlling
cust!er.(cuse$ prcesses.
c. SAP CRM Anal#tics re9uires nl# the SAP CRM s#ste!.
$. CRM Interactive Reprts can be use$ t anal#,e b3ects li&e activities6 lea$s an$
pprtunities.
e. SAP CRM Anal#tics enables t trans(er SAP ERP $cu!ents int the SAP CRM
s#ste!s (r anal#,ing purpse.
=2. Within the !ar&eting envirn!ent the :raphical M$eler is use$ t create pr(iles an$
target grups. Which state!ent is crrect in this scenari+ (No estoy segura)
a. Each pr(ile !ust belng t a pr(ile set.
b. Carius target grups can be assigne$ t ne pr(ile.
c. A pr(ile !ust have a target grup assigne$. .L False
$. A pr(ile can belng t $i((erent pr(ile sets. .L False
=-. 'ur cust!er alrea$# uses SAP ERP an$ is i!ple!enting SAP CRM. What has t be
cnsi$ere$ )hen creating sales r$ers in SAP CRM. There are 0 crrect ans)ers t this
9uestin.
a. Butbun$ $eliver#6 pic&ing an$ pac&ing ( sales r$ers is carrie$ ut in SAP CRM.
b. Sales Br$ers can be trans(erre$ t SAP ERP nl# i( the# have been prcesse$
)ithut errrs.
c. "illing ( sales r$ers !ust be $ne in SAP CRM.
$. Sales r$ers can be create$ )ith re(erence t an pprtunit#.
==. 'ur cust!er is setting up a hierarchicall# structure$ !ar&eting pr3ect in SAP CRM.
In the $iscussins #ur cust!er brings (r)ar$ s!e issues. Which state!ent $ #u
agree+
a. Mar&eting plans (cus n the perative level6 )hereas ca!paigns (cus n the
strategic level.
b. Target grups have t be assigne$ n !ar&eting plan level.
c. It is pssible t create a ca!paign )ithut an assign!ent t a !ar&eting plan.
$. Mar&eting plan ele!ents are !an$atr# t structure the !ar&eting pr3ect.
I1. "asicall# the SAP CRM Interactin Center is als using the CRM WebClient UI
technlg#. Which ( the (ll)ing (unctins is nl# available in the Interactin Center in
c!parisn t the ther areas )here the CRM WebClient is use$+
a. Navigatin bar cust!i,atin.
b. SAP ERP integratin
c. SAP NetWeaver Prtal Integratin
$. C!!unicatin Manage!ent S#ste! >CMS? integratin
I8. Which ( the (ll)ing SAP CRM Interactin Channel (cuses n in$irect sales n
Partner Relatinship Manage!ent+
a. Partner Channel Manage!ent
b. Interactin Center
c. Web Channel
$. Cntract Manage!ent
I=. 'ur cust!er plans t i!ple!ent SAP CRM Fiel$ Applicatins. De as&s )hich ( the
(ll)ing (unctins an$ (eatures are available n the laptp )ithut cnnecting t the
bac&en$ s#ste!. Select the supprte$ (unctins an$ (eatures. Nte7 There are 8 crrect
ans)ers t this 9uestin. (No estoy segura)
a. Creatin ( utbun$ $eliveries.
b. Creatin ( 9utatin.
c. 5eter!inatin ( pr$uct availabilit#.
$. Maintenance ( calen$ar entries.
e. 5eter!inatin ( prices an$ $iscunts.
IF. Which ( the (ll)ing are &e# ele!ents ( the pprtunit# ;Sales Meth$lg#< in the
SAP CRM slutin+ Nte7 There are 8 crrect ans)ers t this 9uestin.
a. Interactive Script
b. "u#ing Center
c. Case Manage!ent
$. Bpprtunit# Assign!ent
e. Sales Assistant
SAP CRM "ASIC FUNCTIBNS
Pregunta I.
Which ( the (ll)ing state!ents regar$ing billing units is crrect+
a. A billing unit is a CRM business partner that has the rle ;"illing Unit<
b. E*actl# ne sales rgani,atin can be assigne$ t a billing unit.
c. "illing units have t be $e(ine$ in the billing unit cust!i,ing table.
$. A billing unit can be assigne$ t $i((erent c!pan# c$es.
Pregunta 12.
Regar$ing partner $eter!inatin6 )hich ( the (ll)ing b3ects ( cust!i,ing is nt
(reel# $e(inable+
a. Partner (unctin
b. Access Se9uence
c. Relatinship Categr#
$. Partner 5eter!inatin Prce$ure
e. Partner Functin Categr#
Pregunta 11.
Which ( the (ll)ing are pssible in(luencing (actrs use$ in ite! categr# $eter!inatin
cust!i,ing+ Nte7 There are 8 crrect ans)ers t this 9uestin.
a. Brg. 5ata Pr(ile
b. Transactin T#pe.
c. Ite! Categr# Usage.
$. Cust!erAMaterial in( recr$
e. Ite! Categr# grup.
Pregunta 1=.
Which assign!ents in Cust!i,ing nee$ t be i!ple!ente$ )hen setting up rgani,atinal
$ata $eter!inatin in business transactins+ Nte7 There are 0 crrects ans)ers t this
9uestin.
a. An rgani,atinal $ata pr(ile has t be assigne$ t a transactin t#pe.
b. A $eter!inatin rule has t be assigne$ t a transactin t#pe.
c. Fr $eter!inatin rule t#pe ;Brgani,atinal M$el< respnsibilities have t be
assigne$ $irectl# in the rule.
$. A $eter!inatin rule has t be assigne$ t an rgani,atinal $ata pr(ile.
Pregunta 02.
Which ( the (ll)ing $escribes the structure ( a business transactin+
a. %ea$ing business transactin categr#
b. Transactin $eter!inatin prce$ure
c. Transactin channels
$. Cust!i,ing hea$er
Pregunta 08.
Which ( the (ll)ing settings )ithin the actin prcessing $eter!ines )hen an actin
shul$ be prcesse$ >such as ;i!!e$iatel#<6 ;)hen saving< r ;using selectin reprt<?+
a. Start cn$itin
b. Sche$ule cn$itin
c. Prcessing ti!e
$. Sche$ule i!!e$iatel#
Pregunta 0-.
Which ( the (ll)ing are the three steps that the SAP CRM billing prcess cnsists (+
Nte7 There are 8 crrect ans)ers t this 9uestin.
a. Input prcessing.
b. Transprt Sche$uling
c. Butput prcessing
$. "illing
e. Br$er Integratin.
Pregunta 01.
Actins in SAP CRM can trigger (ll).up prcess. Which ( the (ll)ing prcess T#pes
can be selecting )ithin the actin $e(initin+ Nte7 There are 8 crrect ans)ers t this
9uestin.
a. Meth$ Call
b. S!art Fr! Mail
c. Sche$ule Cn$itin
$. SAPScript
e. Wr&(l)
Pregunta 0=.
Which ( the (ll)ing can be $e(ine$ b# the pricing prce$ure (r a business transactin+
a. 5eter!ine )hether calculate$ subttals are hi$$en r $ispla#e$ n the pricing
screens.
b. 5e(ine the c!binatin ( (iel$s that an in$ivi$ual cn$itin recr$ cnsist (.
c. 5e(ine the search strateg# that the s#ste! uses t search (r vali$ $ata in a speci(ic
cn$itin t#pe.
$. 5eter!ine the vali$ cn$itin t#pes an$ their calculatin se9uence in the business
transactin.
Pregunta 0F.
In pricing6 )hich ( the (ll)ing state!ents are crrect (r cn$itin !aintenance+ Nte7
There are t) crrects ans)ers t this 9uestin.
a. :eneral cn$itin !aintenance in the SAP CRM s#ste! can be carrie$ ut b# using
the CRM WebClient UI
b. "usiness partner relate$ cn$itins can be !aintaine$ $irectl# in the business
partner !aster $ata.
c. A cn$itin !aintenance grup bun$les cn$itin tables an$ cn$itin t#pes (r
cn$itin !aintenance.
$. Within cn$itin recr$s6 the nu!ber ( levels in value scale is li!ite$ t (ive
levels.

Pregunta 04.
Starting (r! a 9utatin $cu!ent #u )ul$ li&e t create a (ll).up $cu!ent ;Sales
Br$er<. Which ( the (ll)ing $es nt belng t cp#ing cntrl+
a. Cping rutines using "A$I
b. Cping cntrl (r ite! categries
c. Cping cntrl (r transactin t#pes
$. Cping cntrl (r transactin histr#.
Pregunta 80.
Regar$ing the Brgani,atinal !$el in SAP CRM6 )hich ( the (ll)ing state!ents is
crrect+
a. With the rgani,atinal !$el in SAP CRM a !atri* structure can be !appe$.
b. Cali$it# peri$s can be speci(ie$ )hen creating rgani,atinal b3ects.
c. The rgani,atinal structure in SAP CRM has t be i$entical t the rgani,atinal
structure in SAP ERP.
$. The structure ( the rgani,atinal !$el is li!ite$ t (ive levels.
Pregunta 88.
Accessries t pr$ucts $e(ine$ can be use$ in the cnte*t ( pr$uct pr!tins (r the
Interactin Center r in a )eb shp. Where can #u !atch pr$uct+
a. In the Tp N %ist cust!i,ing
b. In the Crss SellAUp SellA5)n Sell Rules
c. In the pr$uct !aster !aintenance.
$. In the pr$uct prpsals cn(iguratin.
Pregunta 8-. No lo tengo claro
'ur cust!er )ants t use a ne) business activit# (r capturing tra$e (air cntacts that can
be use$ as (ll).up $cu!ents (r lea$s. Which ( the (ll)ing are !an$atr# t (ul(ill
this re9uire!ent+ Nte7 There are 0 crrect ans)ers t this 9uestin.
a. Set up cp# cntrl (r surce transactin t#pe ;%ea$< an$ target transactin t#pe
;Tra$e Fair Cntact<
b. Maintain ite! categr# $eter!inatin (r the tra$e (air cntact.
c. 5e(ine a transactin t#pe (r the tra$e (air cntacts )ith lea$ing transactin
categr# ;"usiness Activit#<.
$. Maintain business activit# relate$ $ata li&e categr#6 pririt# an$ gal n
cust!i,ing hea$er level ( the transactin t#pe.
Pregunta 81. No lo tengo claro
Which ne ( the (ll)ing state!ents cncerning pricing in SAP CRM business
transactins is true+
a. Bnl# pricing prce$ures $e(ine$ in SAP CRM can be use$ in a CRM transactin.
False.
b. Each ite! )ithin a sales r$er can be using its )n pricing prce$ure. False.
c. Pricing results can be trans(erre$ >cpie$? (r! a 9utatin r cntract int a sales
r$er.
$. Bnce pricing has been $eter!ine$ (r a transactin6 it cannt be re.prcesse$. False.
Pregunta 8I.
Within partner prcessing (r transactins in SAP CRM it is pssible t !a&e certain
partner (unctins !an$atr#. D) can this re9uire!ent be achieve$+
a. Using the !ini!u! ccurrence (r the respective partner (unctin in the partner
$eter!inatin prce$ure.
b. Using the !an$atr# partner (lag n the partner $eter!inatin prce$ure.
c. Using the !an$atr# partner (lag )ithin the partner (unctin itsel(.
$. Using the !ini!u! ccurrence (r a partner (unctin in the access se9uence.
Pregunta -2.
Within activit# transactins )hich ( the (ll)ing can be use$ t recr$ an$ up$ate
pr$uct relate$ in(r!atin gathere$ (r! cust!er visits+
a. Muestinnaire.
b. Actins.
c. Pr$uct pr!tin list.
$. Activit# Nurnal.
Pregunta -1.
Which ( the (ll)ing are aspects ( Brgani,atinal Manage!ent in SAP CRM+ Nte7
There are 0 crrect ans)ers t this 9uestin.
a. Set up ( pa#rll prcesses.
b. 5e(initin ( rules t $eter!ine the respnsible rgani,atin unit.
c. Characteri,atin ( rgani,atinal units b# rgani,atinal an$ general attributes.
$. 5e(initin ( e!pl#ee !aster $ata.
Pregunta -0.
Which in$icatin in the SAP CRM business partner recr$ $e(ines )hich accunt grups
are assigne$ t a cust!er !aster )hen replicating (r! SAP EEC+
a. Accunt t#pe
b. Accunt :ruping
c. "usiness Partner Categr#.
$. Classi(icatin.
Pregunta -I.
Te*t $ata can be !aintaine$ in business transactins at the hea$er r ite! levels. What
i$enti(ies )hich te*t t#pes )ill be available t ite! categr#+
a. Ntes Assign!ent pr(ile.
b. Actin Pr(ile
c. Te*t $eter!inatin prce$ure
$. Te*t Pr(ile
Pregunta -F.
Which ( the (ll)ing state!ents re(erring t the basic cust!i,ing ( business
transactins is crrect+
a. A transactin t#pe cntains all relevant ite! categries.
b. An ite! categr# can cntain ther ite! categries.
c. A transactin t#pe is al)a#s lin&e$ t ne lea$ing transactin categr#.
$. An ite! categr# can nl# be lin&e$ t ne transactin t#pe.
Pregunta 10.
Accunt classi(icatin can be use$ t classi(# #ur accunts t an# criteria #u chse.
Which ( the (ll)ing state!ents is crrect+
a. Classi(icatin categries are (i*e$ an$ can nt be enhance$.(False, it is possible to
define you own classification categories)
b. T each classi(icatin categr# an# nu!ber ( criteria an$ attributes can be
assigne$. >False, each classification category can consist of up to five criteria and
as many attributes as you wish?
c. Accunt classi(icatin in(luences the hea$er (iel$s that are $ispla#e$ )ithin an
accunt.(False, the account classification data supplements the normal account
data and it is available as an assignment block on the Account page and is a
search criterion in the search function.)
$. Accunt classi(icatin all)s the assign!ent ( several classi(icatins attributes t
ne accunt.
1-. Fr pricing in SAP CRM the s.calle$ cn$itin techni9ue is use$. Which assign!ents
in cust!i,ing have t be prepare$ )hen setting up cn$itin techni9ue+ There are 8
crrect ans)ers t this 9uestin.
a. Assign!ent ( access se9uence t pricing prce$ure.
b. Assign!ent ( cn$itin t#pes t access se9uence.
c. Assign!ent ( access se9uence t cn$itin t#pe.
$. Assign!ent ( cn$itin t#pes t pricing prce$ure.
e. Assign!ent ( cn$itin tables t access se9uence.
11. The business partner !$el in SAP CRM supprts business partner rles )hich classi(#
the accunt accr$ing t their business (unctin. Which ( the (ll)ing sentences is true
(r business partner rles+
a. The business partner rle has n in(luence n $ata e*change bet)een SAP CRM
an$ SAP ERP. (False !he classification is derived from the role category)
b. The business partner rles assigne$ t an accunt !irrr the partner (unctins the
accunt )ill be invlve$ in )ithin business transactin.
c. The business partner rle $escribes a business relevant cnnectin bet)een t)
accunts r cntacts. (False the business partner relationships does this)
$. The business partner rle ( an accunt $eter!ines the nu!ber range that )ill be
use$. (False the business partner group determines the number range)
1=. Fr! the technical pint ( vie)6 the SAP CRM Pr$uct !aster is a cllectin r
arrange!ent ( )hich ( the (ll)ing+
a. Dierarchies
b. Fiel$ grups.
c. Classi(icatins.
$. Set T#pes.
1F. In SAP CRM Mutatin !anage!ent6 #ur cust!er has a business re9uire!ent that all
e*pire$ 9utes6 )hich have nt alrea$# been accepte$ change t a status set t c!plete.
What is the !st ti!e e((icient )a# t acc!plish this re9uire!ent+
a. 5e(ine an inc!pleteness prce$ure.
b. 5e(ine an Actin Pr(ile.
c. 5e(ine an alert pr(ile.
$. 5e(ine a )r&(l) Te!plate.
14. The accunt hierarch# all)s #u t grup accunts in a !ulti.level grup hierarch#.
Which ( the (ll)ing are the t) categries ( accunt hierarch#+ There are t) crrect
ans)ers t this 9uestin.
a. Pricing. (Condition and price agreements are assigned to hierarchy nodes, those
apply to all accounts that are assigned to the subordinate hierarchy nodes and are
dependent on the customi"ing settings for pricing)
b. Cntract !anage!ent.
c. Reprting. (#$s are grouped together in a hierarchy for statistical and analytical
purpose)
$. Accunt classi(icatin.
e. Partner $eter!inatin.
=8. Within the business transactins partners are $eter!ine$ aut!aticall# b# the s#ste!.
Which b3ect can be use$ t reali,e a search strateg# (r $eter!ining the $ata an$ r$er in
)hich the s#ste! chec&s these surces6 )hen it $eter!ines partners in business
transactins+
a. Partner $eter!inatin prce$ure.
b. Partner surce.
c. Cn$itin t#pe.
$. Access se9uence.
=I. 'ur cust!er )ul$ achieve that the invice prcess ( SAP CRM sales r$ers shul$
be carrie$ ut using SAP CRM "illing. Where is it cnGG.. in SAP CRM an$ nt in SAP
ERP+
a. Transactin t#pe ( the sales transactin.
b. %ea$ing transactin categr# ( the sales transactin.
c. Ite! categr# ( the sales transactin ite!. (%elevance billing indicator is set up at
item level)
$. Mi$$le)are para!eter.
=F. In Accunt Manage!ent )ithin SAP CRM6 b# )hich ( the (ll)ing b3ects is the
nu!ber assign!ent $uring accunt creatin $eter!ine$+
a. :ruping.
b. Accunt t#pe.
c. Rle.
$. "usiness Partner Categr#.
I2. 'u have $eci$e$ t utili,e the pr$uct !aster cncepts (r capturing s!e ne)
characteristics abut #ur pr$ucts. Which ( the (ll)ing are steps t enhance $ata
!aster in SAP CRM )ith ne) (iel$s+ Nte7 There are 8 crrect ans)ers t this 9uestin.
a. Assign a pr$uct categr# t a pr$uct !aster.
b. Assign a vie) t the set t#pe.
c. Assign a pr$uct categr# t a transactin t#pe.
$. Create a ne) attributes an$ a set t#pe.
e. Assign a set t#pe t a pr$uct categr#.
I0. The Sales Manager at #ur c!pan# nee$s a tl that can prvi$e statistics n the
nu!ber ( activities c!plete$ ( certain categries b# his chice. What tl shul$ #u
rec!!en$+
a. Actin Pr(ile
b. Pipeline Anal#sis
c. Activit# Mnitr
$. Activit# Nurnal.
I-. Using the SAP CRM Mi$$le)are6 !aterial !aster $ata (r! SAP ERP can be la$e$
int SAP CRM Pr$uct Master 5ata. What cust!i,ing !ust (irst be la$ing t can ta&e
place+
a. "ase Dierarchies.
b. 5istributin chains.
c. Cn$itin 5ata
$. Material Master Classi(icatin.
I1. SAP CRM supprts several strategies (r i!prting an$ !aintaining business partner
!aster $ata. Which are the (ll)ing are supprte$ strategies (r creating business
partners+ Nte7 There are 8 crrect ans)ers t this 9uestin.
a. E*ternal %ist Manage!ent.
b. 5)nla$ (r! SAP ERP
c. Partner $eter!inatin prce$ure.
$. E!ail respnse Manage!ent S#ste! >ERMS?
e. Internet sel(.registratin thrugh the )eb shp.
F2. Which capabilities ((ers partner prcessing )ithin SAP CRM+ Nte7 There are 8
crrect ans)ers t this 9uestin.
a. Partner prcessing $eter!ines )hich internal an$ e*ternal partners are invlve$.
b. Partner prcessing $eter!ines )hich users are authri,e$ t !aintain $i((erent
business transactins.
c. Partner prcessing $eter!ines )hich partners are !an$atr# )ithin business
transactins.
$. Partner prcessing $eter!ines the (ra!e)r& that is accessible (r an Interactin
Center agent.
e. Partner prcessing $eter!ines )hich surces the s#ste! accesses t search (r
invlve$ partners.
SAP CRM MI55%EWARE
F. 'u are respnsible (r $ata la$s ( business b3ects (r! SAP ERP t SAP CRM6 such
as business partners an$ sales r$ers. What can #u $ t re$uce the $ata la$+
a. Appl# (ilters in the C!!unicatin Statin.
b. Appl# (ilters in the "usiness A$apter Bb3ects.
c. Appl# (ilters in the "5c M$eler.
$. Appl# (ilters in the A$!inistratin Cnsle.
4. What )ul$ #u nee$ t cnsi$er regar$ing $ata replicatin )ith SAP CRM
Mi$$le)are+
a. 5ata is replicate$ t e*ternal s#ste!s base$ n $e(initin in the respective a$apters.
b. 5ata is replicate$ accr$ing t the $e(initin ( "usiness 5cu!ents >"5cs?.
c. 5ata is replicate$ t sites as $e(ine$ in subscriptins.
$. 5ata is replicate$ t in$ivi$ual users (r !bile applicatin $ata.
1-. 'u have been as&e$ t slve a SAP CRM !i$$le)are prble!. "usiness Partner
create$ in SAP CRM are nt trans(erre$ t SAP ERP. What )ul$ #u $ t slve the
prble!+ Nte7 There are 8 crrect ans)ers t this 9uestin.
a. Chec& RFC cnnectins.
b. Chec& !"5c prcessing in SAP ERP.
c. Chec& nu!ber range assign!ents in SAP ERP an$ SAP CRM (r business partners.
$. Chec& errneus "5c !essages in SAP CRM
e. Chec& Bb3ect Manage!ent in SAP CRM.
1F. Replicatin ( $ata (r! SAP CRM Server t ther s#ste!s can be $e(ine$ in SAP
CRM. Where is the crrespn$ing replicatin !$el create$+
a. In the 5ata Integret# Manager.
b. In the A$!inistratin Cnsle.
c. In Bb3ect Manage!ent.
$. In the "5c M$eler.
82. There is a pre$e(ine$ $ata trans(er (r! SAP ERP t SAP CRM (r several
Cust!i,ing Bb3ects. What $ #u cnsi$er regar$ing (iltering ( cust!i,ing+
a. Filtering is pssible. Filter criteria $e(ine$ in SAP ERP )ill be aut!aticall#
s#nchrni,e$ )ith SAP CRM.
b. Filtering is nt pssible. 5ata that is nt re9uire$ in SAP CRM has t be $elete$
a(ter the la$ has (inishe$.
c. Filtering is pssible. Filter criteria $e(ine$ in SAP CRM !ust be !anuall#
s#nchrni,e$ )ith SAP ERP.
$. Filtering is pssible. Filter criteria $e(ine$ in SAP CRM )ill be aut!aticall#
s#nchrni,e$ )ith SAP ERP.
--. 'u )ant t be nti(ie$ )hen "5c !essages are nt e*ecute$ prperl#. Where $ #u
enable this+
a. Errr Dan$ler settings.
b. Mi$$le)are cc&pit.
c. 9RFC Mnitr.
$. "5c M$eler.
-1. 'u have t cn(igure the $)nla$ ( business b3ects (r! SAP ERP t SAP CRM.
Which steps are parts ( initial la$s ( business b3ects in CRM+ Nte7 There are 0 crrect
ans)ers t this 9uestin.
a. Mnitr $)nla$ via the $)nla$ !nitr >transactin R8AM1?
b. Activate the Replicatin an$ Realign!ent 9ueue >transactin SMBDMUEUE?
c. Assign subscriptins in the A$!inistratin Cnsle >transactin SMBEAC?
$. 5e(ine "lc& Si,e (r a$apter b3ects >transactin R8AC1?.
=4. Which ( the (ll)ing $escribes best the structure ( Cust!i,ing A$apter Bb3ects+
a. The# al)a#s cntain t) $ata tables at !a*i!u!.
b. The# al)a#s cntain ne r !re than ne $atabase (iel$s.
c. The# al)a#s cntain !re than ne $atabase tables.
$. The# al)a#s cntain ne single $atabase table.