Industry : Telecommunications, Client : Largest provider of Mobile and Fixed Tel

ephony in United States

o Leveraged speech technologies to analyse, predict and complete customer
interactions for the client's Directory Assistance service.
o Converted the analytics models/results to actionable business recommenda
tions.
Industry : Aviation, Client : Top North American Passenger Airline
o Worked on the client's Frequent Flyer Program and identified customer pain
points in the Interactive Voice Response System journey. Introduced major chang
es to the loyalty application to increase self-service rate and provide superior
experience to customer.
o Worked with account management teams to develop delivery plans for follo
w-on sales and growth opportunity in account.