Technical Help - Installation and Troubleshooting

Product installation............................................................................................1
Troubleshooting: Blocked Active Content..........................................................2
Troubleshooting: Flash Player Security Issue...................................................
!ini"u" syste" re#uire"ents..........................................................................$
Su%%ort..............................................................................................................$
Product installation
LiveText is designed to get you u% and running &ast'
Run the software direct from the CD
To run LiveText directly &ro" the C()*+!, si"%ly insert it into your C()
*+! drive, and it -ill run auto"atically.
Note: I& the C( &ails to autorun, o%en the C( &older, click LiveText.exe and
run so&t-are &ro" there.
Network installation
The so&t-are has a single standalone license and there&ore is unsu%%orted
.unlicensed/ to be %ut on net-orks including CC0.
Note: For CC0 users -e reco""end the use o& 1irtual C( i& "ulti%le
student use is re#uired.
1
Troubleshooting: locked !ctive Content
The local settings on your PC "ay block content or ask %er"ission to %lay
active content or Active2 controls. These notes -ill give you instructions on
ho- to change this setting to i"%rove your e3%erience o& using this so&t-are.
"te# $
In your bro-ser -indo- under the Tools "enu at the to% o& the screen there is
an o%tion called 4Internet +%tions4. Select this o%tion and a table o& o%tions
-ill be %resented as sho-n belo-.
2
"te# %
Fro" the list o& tabbed o%tions you -ill need to select the 4Advanced4 tab.
5ou -ill then be %resented -ith a list o& settings -hich can be scrolled do-n
as sho-n in the sa"%le screen shot belo-.
0
"te# &
Scroll do-n the list o& settings until you co"e to the 4Security6 settings and -e
advise that you select:
7Allo- active content &ro" C(s to run on !y Co"%uter6 and
7Allo- active content to run in &iles on !y Co"%uter6

Click 4A%%ly4 and restart your co"%uter.
8
Troubleshooting: 'lash Pla(er "ecurit( )ssue
Fro" Flash Player 9 on-ards, !acro"edia have introduced ne- security
settings -hich -ill reduce the chance o& viruses entering your co"%uter &ro"
the internet. As a result o& this you "ay initially &ind it di&&icult to access the
activities -ithin this so&t-are. This "ay "ani&est itsel& in a nu"ber o& -ays, &or
e3a"%le:
Instead o& an activity, you "ay see a %ale grey bo3 or a blank -hite s%ace
Clicking on a "enu button "ay not actually o%en anything
In order to avoid these %roble"s, you need to register this %roduct as a
trusted source. 5ou can do this in &our si"%le ste%s.
Points to note:
I& your PC has "ore than one log)in, each user -ill need to take the &our ste%s
to access this %roduct.
5ou "ust be connected to the internet -hile you are %er&or"ing the &our
ste%s.
efore (ou start:
I& you are saving to your co"%uter, %lease take a note o& the drive to -hich
you -ill be saving it .e.g. C/.
I& you are running the %roduct straight &ro" the C(, %lease take a note o& the
letter o& your C( drive .e.g. (/.
"te# $
:o to the &ollo-ing -eb %age on the Adobe;!acro"edia -ebsite:
htt%:;;---."acro"edia.co";su%%ort;docu"entation;en;&lash%layer;hel%;settin
gs<"anager.ht"l

"te# %
=ook at the table o& contents on the le&t hand side o& the screen and select
7:lobal Security Settings Panel6.
This -ill o%en the Settings !anager.
>
"te# &
In the Settings !anager, you -ill see a dro%)do-n "enu entitled 7?dit
locations6. Select 7Add location6.
@
"te# *
The Settings !anager -ill grey out and you -ill no- see a ty%e)in bo3 -ith
4Trust this location:4 above it.
I& you are intending to save the contents of the CD to (our com#uter, ty%e
in the &ollo-ing te3t .or co%y and %aste/:
File:;;;C:;
Aote that i& you intend to save the contents o& the C( to a di&&erent drive on
your co"%uter, you -ill need to substitute the letter o& the a%%ro%riate drive.
I& you are intending to run the software straight from the CD, ty%e in the
&ollo-ing te3t .or co%y and %aste/:
File:;;;(:;
Aote that i& your C( drive is not (, you -ill need to substitute the letter o& the
a%%ro%riate drive.
Click 7Con&ir"6 and close do-n the Adobe;!acro"edia -ebsite.
5our Flash Player should no- be able to &ully access the so&t-are.
9
+inimum s(stem re,uirements
PC
Bindo-s 2CCC or 2P Pro or 1ista
Internet ?3%lorer > .and higher/
Flash Player 9 .and higher/ %lug)in
Screen *esolution: 9CC3>CC or higher
Colour (e%th: 1> bit .high colour/ or above
Audio: Sound card .SoundBlaster e#uivalent/
:ra%hics: !acro"edia
D
FlashE 9 and later, (irect2
D
$ co"%atible
integrated video chi% -ith 129!b *a", >8!b (irect2
D
$ co"%atible
standalone gra%hics card %re&erred
Broadband Connection: 2 !b%s internet connection
!ath!l renderer, such as !athPlayer .&ree do-nload available &ro":
htt%:;;---.dessci.co";en;%roducts;"ath%layer;do-nload.ht"/
So&t-are that is ca%able o& o%ening !icroso&t +&&ice Bord ..doc/ and
Po-erPoint ..%%t, .%%s/ &iles F !icroso&t +&&ice 2CC0;2CC@
reco""ended
In order to o%en P(F &iles you "ust have Adobe *eader installed. To
do-nload Adobe *eader go to:
htt%:;;---.adobe.co";%roducts;acrobat;readste%2.ht"l
+ac
This %roduct -ill not run on a !ac
-ardware
Pentiu" III 1:GH IntelD -ith 12!b *A!
"u##ort
For &urther so&t-are su%%ort bet-een the hours o& 9.0Ca" ) .CC%"
.!onday F Friday, e3cluding %ublic holidays/ %lease contact:
Tel: C19> 9991C9
Fa3: C19> 018C$1
?"ail: so&t-are.en#uiriesI%earson.co"
$