Overview on

Quality Control Circles

(QCC)
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Agenda
History and practices
What is Quality Control Circles
Objectives of Quality Control Circles
How do Quality Control Circles work
Structure of Quality Control Circles
Formation of Quality Control Circles
Requirements of Quality Control Circles
Reasons for failure of Quality Control Circles
Structure of Quality Control Circles
Benefits of Quality Control Circles




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History and Practices
Quality Circles were first seen in the United States
in the 1950s
Circles were developed by Dr, Kaoru Ishikawa in
Japan in the 1960s
Circles were re-exported to the US in the early
1970s
1980s brought Total Quality Management and a
reduction in the use of Quality Circles
Quality Circles can be a useful tool if used properly
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Quality Control Circle

The Japanese description of the effectiveness of a quality
circle is expressed as
It is better for one hundred
people to take one step than for
one person to take a hundred
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Definition of Quality Control Circle
Quality Circle -is a small group of 6 to 12 employees
doing similar work who voluntarily meet together on a
regular basis to identify improvements in their
respective work areas using proven techniques for
analyzing and solving work related problems coming in
the way of achieving and sustaining excellence leading
to mutual upliftment of employees as well as the
organisation

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What is Quality Control Circle
Voluntary groups of employees who work on similar tasks
or share an area of responsibility
They agree to meet on a regular basis to discuss & solve
problems related to work.
They operate on the principle that employee
participation in decision-making and problem-solving
improves the quality of workThe reduction, by their
efforts, of the countless number of problems which
impede the effectiveness of their work
Encourage circles to elect their own leaders towards the
end of the training period
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What is Quality Control Circle
Frequency and duration of meetings is set by the group
Circle should be autonomous in that it should select the
problems that it wishes to solve QCCs useful for mutual-
self-development and process control and improvement
within their workshop.
Utilising basic 7 QC Tools.
Japanese experience indicated that 95% of the
problems in the workshop can be solved through 7 QC
Tools



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Objectives of Quality Control Circle
Ensure harmony and Effective team work
Bring Job satisfaction
Improve Problem solving capacity
Improve Communication between Mangers and operators and
operators to operators
Leads to Self development
Improves Safety awareness and housekeeping
Increases Productivity and quality
Develop Team building
Improve Participation
Improve Self-discipline
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How Do Quality Circle Work
All members of a Circle need to receive training
Members need to be empowered
Members need to have the support of Senior
Management
Characteristics
o Volunteers
o Set Rules and Priorities
o Decisions made by Consensus
o Use of organized approaches to Problem-Solving
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Structure of Quality Circles
The QC circle is program is an integrated system
consisting of the following
Steering committee
Divisional review committee
Coordinators and facilitators
Circle leader
Circle members
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Formation of Quality Circles
Start on the Shop Floor
Base Circle on Training
Allow the Circle to Form Itself
Do The Training Properly
Support with Information Required
Provide Skills and Experience
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Requirements of Quality Circle
Management Support
Training
Recognition System
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Reasons for failure of QCC
Inadequate Training
Unsure of Purpose
Not truly Voluntary
Lack of Management Interest Quality Circles are not really
empowered to make decisions.
They have not had enough training
They have not been given sufficient autonomy
The Quality Circles have been started in isolation and not
part of a wider programme of Company-wide Continuous
Improvement
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Methodology of QCC
Step-1: Problem Identification
Step-2: Problem Selection
Step-3: Problem Definition
Step-4: Problem Analysis
Step-5: Identification of possible causes
Step-6: Finding out the Root causes
Step-7: Data Analysis
Step-8: Development of solutions
Step-9: Foreseeing Probable Resistance
Step-10: Trial Implementation
Step-11: Regular Implementation
Step-12: Follow up and Review
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Benefits of QCC
Humanize the work i.e. Quality of work life is stressed and
improved
Brings out extra-ordinary qualities from ordinary people
To display the human capabilities fully and eventually draw
out infinite possibilities
Prepares the employer and employees to meet the
challenges of the changing time and conditions