Description

An issue with UCF is identifed when one or more of the following occur while a
content transfer operation (Import, Create, Export, View, Checkout and Checkin is in
progress!
"he screen shows #Initiali$ing %lugin& and free$es
"he screen shows #Initiali$ing %lugin& and does nothing
"he screen sa's #(our )rowser does not support *a+a&
"he )rowser crashes
"he error screen is thrown and contains one of the following error messages,
o in+oke-ethod( Failed while calling .n.k
o class
com!documentum!we)!contentxfer!ucf!Ucf/ession-anager0ClientException
"he user faces di1cult' in working with uploading or checkin2checkout in
3ocumentum.
Note: To best identify that your environment is free from UCF error, run Preferences in
WebTop. If your environment has UCF issues, the Preferences page on!t open up.
Supported Environment
"he recommended and supported ./ is 4indows 5666 /%7 and 4indows 8%
%rofessional /p9, and supported )rowser is Internet Explorer : using *a+a V- or
-o$illa Firefox Version 9!;!6!: and Version 9!;!6!< or =etscape <!5! "he tool also
works with IE<and /afari though not supported!
Under Internet Explorer go to "ools >>? Internet .ptions >>? Ad+anced >>? *a+a (/un!
Ensure the following is checked
If 'ou don@t fnd it checked, then check it and restart IE!
5a! Check the +ersion of the *a+a Auntime En+ironment on 'our machine (*a+a (/un
under Ad+anced Internet .ptions for IE! "he recommended +ersion for 3ocumentum
4e)"op :!; /%9 is *5AE 9!;!6B95 ! "his can )e downloaded at
http,22Ca+a!sun!com2products2archi+e2C5se29!;!6B952index!html! If 'ou fnd a *AE
+ersion a)o+e 9!:, then 'ou ha+e to uninstall that and replace with the
recommended +ersion!
Actions
3escri)es two workarounds for the end users to self reco+er UCF session issues,
1. Delete the cached UCF folder from the local machine
Close the 4e)"op Drowser if open!
9a! for 4indows 5666, 5666 /%7, 4indows 8% %rofessional, 8% /%9
Clear the #ucf& folder under C,E3ocuments and
/ettingsEFFusername??E3ocumentumE
9)! For Vista (all +ariants G5 )it and :7 )it
Clear the #ucf& folder under C,EUsersEFFusername??E3ocumentumE
"r' logging in to https,22FFurl??2we)top2
2. Other Options
Install -o$illa Firefox 9!; or a)o+e and follow /tep 9! "his is a 3ocumentum
supported 4e) Drowser (Firefox 9!;!6!: and Firefox 9!;!6!< for 4indows 5666 /%7
and 4indows 8% /%5 (G5>)it +ersion! It works well with 4indows Vista too!