Priscila Muoz Gonzlez A00759227

Juan Luis Vega Loera A00759587

Internal communications:
The problem is that the director and heads of departments need to improve their communication.
They recommend us to send weekly reports to the board directors and in this way they will keep in
touch and the communication may not fail. And the other suggestion that they give us is to hire a
new manager to just be working on the key accounts and provide personal attention to the
costumers.
We agree with the first recommendation because it will help the communication between the two
of them but we dont find any connection between the recommendations two with the case.
Sales reps/ head office:
The problem is that the information does not arrive to the reps fast enough and they start to delay
in all productions. They recommend us to issues all reps to a blackberry and send daily reports to
the sales department.
We dont totally agree with the recommendations because we think that if all issues are send to a
blackberry it may saturate the system of the device and it will delays the productions again. So we
think that the solution may be to hire a person to just dedicate to the problems and use a internet
page to people to send their complains.

Customer service department:
The problem is that it needs a new procedure to deal with the product complains. They
recommend us to send every health and safety implications to de departments of marketing
research and development and public relations.
We dont agree with this because these departments have nothing to do with the complains of the
costumers so we recommend to instead of sending the complains to those departments, send
them to an exclusive department for complains and in that way the costumers would be attended
faster and the relationship between them could be easier and the costumer would be happy.

We think that this department need a lot of help with the communication so we recommend to
design a web page or app for the costumers to send the complains faster the department needs to
have a special people just attending this so the complains will be faster a no more delays. Also we
recommend to send the workers to a course in how to deal with complains of the costumers to
improve the service, and for last also try to be more communicative with their own coworkers to
have a better communication and having that in order everything else will be.