Oxford University Press, India. All rights reserved.

For benchmarking, see:

http://management.about.com/cs/benchmarking/a/
Benchmarking.htm
http://en.wikipedia.org/wiki/Benchmarking
http://www.benchnet.com
http://tutor2u.net/business/strategy/benchmarking.htm
http://www.apqc.org/benchmarking
For total quality management, see:
http://www.businessballs.com/qualitymanagement.htm
http://www.businessballs.com/dtiresources/quality_management
_history.pdf
For re-engineering, see:
http://www.prosci.com/bpr_ah1.htm
http://en.wikipedia.org/wiki/Business_process_reengineering
For the learning organization, see:
http://www.infed.org/thinkers/senge.htm
http://www.infed.org/biblio/learning-organization.htm
http://www.moyak.com/papers/learning-organization.html
http://www.skyrme.com/insights/3lrnorg.htm
Following are the Internet site addresses for more information and data on the companies
discusses in this chapter:
Hewlett-Packard: http://www.hp.com
AT&T: http://www.att.com
IBM: http://www.ibm.com
Canon: http://www.canon.com
Johnson & Johnson: http://www.jnj.com
Citigroup: www.citi.com
McDonald's: http://www.mcdonalds.com
Coca-Cola: http://www.coca-cola.com
Microsoft: http://www.microsoft.com
Dell: http://www.dell.com
J. P. Morgan: www.jpmorgan.com
DuPont: http://www.dupont.com
Motorola: http://www.motorola.com
Ford: http://www.ford.com
WorldCom, now MCI: www.mci.com
GE Information Services: http://www.ge.com
Xerox: http://www.xerox.com

Salvatore & Srivastava Managerial Economics, 7e