JOANNE M.

FURMAN
11623 Manor Road Glen Arm, MD 21057
kfur2@comcast.net
443.44.1!3! 410.70.175
"tt#$%%&mfurman.'ee(l).com%
CORE COMPETENCIES
*ro+c,ent ,n all M,crosoft a##l,cat,ons ,nclud,n- .ord, /0cel and *o'er*o,nt.
1tron- ,nternet researc" sk,lls.
/0cellent 'r,tten and 2er(al commun,cat,on sk,lls.
3t,l,4e e5ect,2e mana-ement sk,lls to ensure a ",-"67ual,t) en2,ronment.
.ork ',t" ,nd,2,duals or small -rou#s to #resent and re,nforce learn,n- conce#ts.
Document student a(,l,t) and #erformance.
A(,l,t) to 'ork ,nde#endentl) and ,n a team en2,ronment.
Mon,tor ,nd,2,dual and%or -rou#s of students ,n a 2ar,et) of sett,n-s.
Art,culatel) and d,#lomat,call) "andle numerous #"one calls, face6to6face
commun,cat,ons, and 'r,tten corres#ondence, '",le (u,ld,n- #os,t,2e ra##ort and
foster,n- #u(l,c relat,ons.
8onduct da,l) o#erat,ons ,n a #rofess,onal en2,ronment and carr) out #ol,c,es t"at
ensure t,mel,ness, e9c,enc), and c"a,n of ,nformat,on structure.
1er2e as -o6to #o,nt #erson for team mem(ers, #ro2,d,n- all necessar) su##ort,
,dent,f),n- and address,n- ur-ent matters, ensur,n- #ro#er and t,mel) follo' t"rou-".
1#ear"ead s#ec,al #ro&ects and e2ents, and res#ond to o(stacles and emer-enc,es t"at
ma) ar,se, #erform,n- a##ro#r,ate resolut,on.
Researc" an) s#ec,al re7uest:s; ',t" e0ce#t,onal attent,on to deta,l.
PROFESSIONAL EXPERIENCE
BALTIMORE COUNTY PUBLIC SCHOOLS, HOME AND HOSPITAL
JANUARY 2014 - PRESENT
FACILITATOR CHRONIC MEDICAL STUDENTS
Con!"#$"% Po&''on
Ass,-n tutors to students adm,tted ,nto t"e <ome = <os#,tal *ro-ram.
Mon,tor a(sences for c"ron,call)6,ll students ,n t"e <ome = <os#,tal #ro-ram.
8reated s)stem for mon,tor,n- e0#,rat,on of full6t,me <ome = <os#,tal ser2,ces and
ac",e2ed !!> e0tens,on rene'al rate.
*art,cularl) e5ect,2e ,n assess,n- and resol2,n- con?,cts, result,n- ,n ,ncreased
#roduct,2,t).
3t,l,4e 1@AR1 com#uter #ro-ram to enter student ,nformat,on and track studentAs
#ro-ress.
Bac,l,tate commun,cat,on (et'een #arents and tutors re-ard,n- t"e com#let,on of
ass,-nments.
8ommun,cate ',t" t"e "ome sc"ool re-ard,n- educat,onal needs of students and non6
com#l,ance attendance ,ssues.
Ans'er ,n7u,r,es re-ard,n- #ro-rams and ser2,ces and ass,st callers.
CROSSROADS HOMESCHOOL CO-OP
200( 201)
HOMESCHOOLIN* PARENT - +EBSITE COORDINATOR
Ass,-ned 'ork, ans'ered 7uest,ons and d,rected act,2,t,es for all funct,ons of co6o#.
Mana-ed and ma,nta,ned .e(s,te for co6o# to ensure accurate class sc"edules, current
mem(er ,nformat,on and #ro2,de mont"l) fee u#dates.
8oord,nated all class sc"edules.
Researc"ed, de2elo#ed and tau-"t ne' curr,culum ,n 1A@ *re#, Go2ernment, *")s,cal
1c,ence, C,olo-), and Geo-ra#") for D612 classes.
Mana-ed mult,#le #ro&ects ,nde#endentl).
A(,l,t) to e0erc,se d,scret,on and "andle con+dent,al ,nformat,on.
/0#er,enced ,n "andl,n- #ro(lems ',t" mem(ers and determ,n,n- ade7uate solut,ons.
8ounseled students on a##l),n- for colle-e and (as,c +nanc,al a,d #rocess.
EDUCATION,AFFILIATIONS
MASTER OF BUSINESS ADMINISTRATION, 3n,2ers,t) of Calt,more, Calt,more, MD, Decem(er
1!!
BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION, 3n,2ers,t) of Calt,more, Calt,more, MD,
Ma) 1!7
BACHELOR OF SCIENCE, BIOLO*ICAL SCIENCES, 3n,2ers,t) of Mar)land, Calt,more, MD,
Decem(er 1!!3
M-.'#"% T!"n&#!'/'on C-!'0#"-, Ma) 2010