BALTAZAR, RONALDO C.

005 F. Calderon St. Sta. Lucia, Novaliches, Quezon City.

Tel. No.: (63)9274310235/ (63)9196929284
Email: ronald7.baltazar@gmail.com
Skype: ron.baltazar27


JOB OBJECTIVE:

To be able to earn a position in your company that will enable me to
practice and enhance the knowledge and skills I acquired from my previous jobs
and contribute significantly to the growth of your company.


PERSONAL BACKGROUND:

Name: Ronaldo C. Baltazar
Address: 005 F. Calderon St. Sta. Lucia, Novaliches, Q.C.
Civil Status: Single
Mobile Phones: (63)9274310235/ (63) 09196929284
Height: 59 1/2
Weight: 160 lbs.
Mothers Name: Eufracia C. Baltazar
Fathers Name: Manuel S. Baltazar, Sr.


EDUCATIONAL BACKGROUND:

Post- Graduate Studies: De La Salle University
Makati City, Philippines
Law- M.B.A. Dual- degree Program (Undergraduate)


Tertiary: Far Eastern University
Manila, Philippines
B.S. Psychology (graduated in 2003)

Skills:
Telemarketing, Email Handling, Lead Generation, Call Center Skills, Customer
Service, Phone Support, Virtual Assistance, Internet Research, Fluency in the
English Language, Microsoft Office, and Internet Research.


Academic Achievements:
High School: Class Salutatorian
College: University Scholar


WORK EXPERIENCES:


Company: Position: Date:



Telcocentric Inc. Business Development Manager January, 14- July, 2014
(Project- Based)

Job Description:
I was responsible for doing business development for TelcoCentric, an Australian
company that provides independent consulting and brokerage services for
telecommunications. The job goal was to bring in new business and do prospecting to add
leads to our pipeline. The work included but was not limited to prospecting by email, cold
calling, research, managing our CRM database, and some random tasks that the Owner of
the company would assign to me. The role was part- time and I worked for three hours a
day only.



Information Forecast Inc. Telemarketer March, 2012- Present

Job Description:
I currently work for Information Forecast Inc. doing email marketing and
telemarketing of its events in the US. We hold, approximately, 50 events in a year with
topics such as solar power, renewable energy, and black gold just to name a few and the
prospects that I talk to are C-level Executives of companies in the U.S.. This is a work-
from-home position.



Trade Intellect Ltd. Online Community Manager August, 2010- April, 2012
(Worked from home, Trade Intellect is based in London)

Job Description:
I was responsible for the day to day running of Trade Intellects Forum. My main
tasks were geared toward maintaining best practices on the online community and being
the first port of call for situations that fall outside of regularity. I ensure that members are
using the community within our terms and organize the community as part of our overall
commitment to our membership ethos. I also headed- up our members support services
via the online helpdesk (Zendesk) where I am tasked to reply to tickets to assist
members with their queries. Also, part and parcel of my job was engaging the members
of the site by writing articles or rewriting articles from the mainstream online media sites
in the UK and the US and getting their feedback reaction on them. It was also my job to
oversee the other Filipino Virtual Assistants working for Trade Intellect.

Jippidy.com Account Manager (VA) August, 2010- July, 2011

Job Description:
My job was to cold- call companies in the U.S. and pitch to them Jippidys video
and social media management services. Majority of the companies I was calling on are
small businesses and about 90% are California leads but we would cold- call companies
that are in the other States of the U.S. too. I was also in- charged with handling the
companies email inquiries from prospective clients and I would either call them up or reply
to their emails to pursue the sales opportunity until it gets closed. This was a work from
home job as Jippidy.com is a company thats based in San Francisco, California and does
not have an office in the Philippines.



Hidalgo Foods LLC General Manager June, 2009- July, 2010

Job Description:
My job was to oversee the overall operation of the company in the U.S. and the
Philippines including but not limited to screening job applicants, training sales and
customer service employees, assisting the Search Engine Optimization Experts to hit
marketing goals, sourcing of new Suppliers that have more competitive prices which in
turn would give the company better priced retail and wholesale products, handling
Account Payables and Receivables concerns, handling logistics concerns and making
sure that shipments arrive on time, doing the monthly retail and wholesale sales reports,
and taking escalated calls if needed. I was working closely with the Company C.E.O. and
President to ensure that company goals were met and expectations were exceeded. The
company was recently acquired by another company in the U.S...




Hidalgo Foods LLC Business Development Manager February, 2009- June, 2009

Job Description:
I was in- charged with the analytical preparation of potential growth opportunities
for the Senior Management as well as the subsequent support and monitoring of its
implementation. My job included but was not limited to sourcing new products that the
company could offer for both its retail and wholesale customers, finding suppliers with
more competitive prices for the products that we were already carrying as well as for those
that we were looking to carry, and dealing with delivery disputes.




Successfactors Inc. Lead Generation Specialist June 4, 2007 August, 2008

Job Description:
I was a part of SuccessFactors business development team supporting the North
American market- this was for companies who had interest to automate their Performance
Management Processes and marketing to them the companys Performance Management
Solutions software. We would cold call and send- out emails to prospects (C- Level
Executives) to introduce the company and to know if they had plans on automating their
Employee Reviews to streamline and simplify the processes.


CallXtreme AB Systems Inc. Team Leader October, 2005- May, 2006

Job description:
I was the companys pioneer Team Leader supervising nine call center agents. I
handled the sales and American geography and culture training of the Agents, coaching,
taking escalated calls, performance reviews, and attendance issues. My team was taking
calls and live chat from North American customers who were following- up on their orders
or were looking into placing a new order.


PXM Enterprises Marketing Assistant December, 2004- May, 2007

PXM Enterprises is a family owned business and I was in charged with the
marketing side of the business, contract drafting, and helping the Owners of the business
with client liaison.


Vision-X Inc. Phil. Outbound Sales Representative November 23, 2003-November
25, 2004

Job Description:
I was an Outbound Representative for a U.S. telecommunications company (AT &
T). We would cold-call customers in the U.S. and pitch to them our residential plans and
services. The goal was to win back customers who switched away from AT & T and offer
them better monthly plans and convince new prospects to switch to AT & T. I also worked
for Vision- X as an Inbound Sales Representative whose main goal was to up sell other
products and services that AT & T has aside from the service that the customer has
signed up for, the passing call conversion rate was 20% and I was consistent in meeting
and even exceeding this.