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  • IT Open Ticket Report Template

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    Usman Hamid
    40 views15 pages
    The document contains a summary of IT service management (ITSM) dashboard metrics including the number of open incidents by priority level, most impacted applications, incidents by company and type, age of incidents, and top support groups. It shows that as of a certain date there were 8 critical, 302 high, 230 low, and 1158 medium priority incidents. The top 8 impacted applications are listed along with totals by company, type, and age of incidents as well as the top 5 support groups.

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    Incident reporting template

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    The document contains a summary of IT service management (ITSM) dashboard metrics including the number of open incidents by priority level, most impacted applications, incidents by company and type, age of incidents, and top support groups. It shows that as of a certain date there were 8 critical, 302 high, 230 low, and 1158 medium priority incidents. The top 8 impacted applications are listed along with totals by company, type, and age of incidents as well as the top 5 support groups.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    40 views15 pages

    IT Open Ticket Report Template

    Uploaded by

    Usman Hamid
    The document contains a summary of IT service management (ITSM) dashboard metrics including the number of open incidents by priority level, most impacted applications, incidents by company and type, age of incidents, and top support groups. It shows that as of a certain date there were 8 critical, 302 high, 230 low, and 1158 medium priority incidents. The top 8 impacted applications are listed along with totals by company, type, and age of incidents as well as the top 5 support groups.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 15

    30

    17
    313
    66
    57
    52
    App7
    App8
    Name
    App2
    App3
    App4
    App5
    App1
    3
    4
    5
    Open Tickets By Priority Top Eight Impacted Applications
    App6
    38
    34
    Data Current As Of:
    1
    6
    7
    8
    2
    Critical, 8
    High, 302
    Low, 230
    Medium, 1158
    Critical High
    Low Medium
    Incident Priority
    ITSM Dashboard
    Incidents by Type By Support Company Incidents by Age
    Data
    0
    100
    200
    300
    400
    500
    154
    1235
    309
    0 500 1000 1500
    Company 1
    Company 2
    Company 3
    138
    1499
    61
    0 500 1000 1500 2000
    Ticket type 1
    Ticket type 2
    Ticket type 3
    355
    175
    80
    65 64
    0
    50
    100
    150
    200
    250
    300
    350
    400
    Support
    Group 1
    Support
    Group 2
    Support
    Group 3
    Support
    Group 4
    Support
    Group 5
    Top 5 by Support Group
    Critical 8
    High 302
    Low 230
    Medium 1158
    App1 313
    App2 66
    App3 57
    App4 52
    App5 38
    App6 34
    App7 30
    App8 17
    1 14 days 416
    15 30 days 284
    31 60 days 257
    61 90 days 121
    91 120 days 89
    121 365 days 219
    > 365 days 21
    Ticket type 1 138
    Ticket type 2 1499
    Ticket type 3 61
    Support Company Total
    Company 1 154
    Company 2 1235
    Company 3 309
    Support Group 1 355
    Support Group 2 175
    Support Group 3 80
    Support Group 4 65
    Support Group 5 64
    Open Tickets By Priority
    Back
    Incidents Older than 365 Days
    Incidents Older than 365 Days
    Incidents Older than 365 Days
    Incidents Older than 365 Days

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