Retail Banking &

Evaluation of
Financial
Performance of
Axis Bank
(Summer Internship Report)
From 30
th
June To 10
th
August
Submitted to: -
Submitted by:-
Training Superisor:
Ashish Jain !r" #ishpap
Shridhon$ar %&'! (0(-0))
* + *
Sa,es !anager (0(-II-
(11) A-is .an$ /imited0 &1a,ior
ACKNOWLE!E"EN#
Summer training is one of the most vital and active part of the
curriculum of management students. Its basic idea behind this is to
strengthen the students concept through practical training and make
them acquainted with actual method and procedures.
I did the work as a management trainee at AXIS Ba nk Limit ed for
a period of si weeks starting from !"
th
#une$ %""&.
I would like to etend m' heartfelt gratitude to (r. )ishp ap
Shri dho nkar Branch Sales (anager$ for her proper guidance
throughout the pro*ect. +ithout her support and cooperation I would
have failed in m' endeavors and targets in the summer training.
I would also like to thank m' Senior ,lacement -ecutive ,rof .
,. ). .ath who helped me a lot in m' pro*ect.
* 3 *
E$EC%#&'E (%""AR)
/he financial 'ear %""01"& will be remembered as a 'ear of
transformation in the histor' of the Bank$ when the na me of the
Ba nk changed to Ais Bank from 2/I Bank . /he conviction
that it was worthwhile to invest in building a brand that would solel'
be our own$ helpe d to crea te a disti nct identit' . /he name Ais
Bank connotes solidit' and transcends geographical boundaries as
we seek to become a multinational bank. /he Bank was successful in
establishing a new identit' in the market in a short span of time.
/he Bank once again met with considerable success over the past
'ear and achieved all its ke' ob*ectives. /his encouraging
performance not onl' underscored the sust ain abilit' of the
Ba nk3 s high tempo of growth $ but also helped to move closer to
its ob*ective of being one of the more custom er 1focused
ba nks in the countr '. /his is reflected in the robust growth in
both business and revenue during %""01"& and in various financial
parameters.
4uring %""01"&$ the Bank3s business and earnings continu ed to
show hi gh growth$ indic ative of a cl ea r st rat egic foc us $ the
communication of corporate priorities to branches across the
countr'$ and finall' the eecution of these goals through intensive
efforts. /he Bank reported a net pr ofit of .s . 5$"05."! cr ores
during the 'ear ended !5st (arch %""&$ up 6%.7%8$ from .s. 679."!
crores in the previous 'ear. 4iluted earnings per share :-,S; wer e
.s . !5.!5 per shar e$ up !0.!& 8 from .s . %%.09 per shar e a
'ear earli er . .eturn on -quit' :.<-; was 56."98 compared to
%5.&=8 a 'ear earlier. /he decline in .<- was primaril' on account
of the raising of fresh equit' capital during the financial 'ear. .eturn
on Average Assets was 5.%=8 $ compa red to 5.5"8 in the
pr evi ous 'ea r.
* 2 *
In %""01"&$ the Bank achieved a tota l inc ome of .s. &$&"".&"
crores$ up 6".&= 8 from %""61"0. 4uring this period$ oper ati ng
revenue was .s. =$!&".&= crores$ up 06.068 from the previous
'ear$ while oper ati ng profit was up b' 06.5%8 to reach .s.
%$%%7.9% crores. /he
strong growth in income was largel' driven b' a strong inc reas e in
both net int er es t income b' 06."08 to .s. %$7&7.!7 crores$ and
fee and other income b' 00.078 to .s. 5$097.=9 crores. /he str ong
inc ome growth ref lects the soli d busi ness growth across
al l ba nki ng
segments and the succ es sfu l eec utio n of growth
initiativ es . /he strong growth in incomes was partl' offset b' an
increase in operating epenses$ including depreciation$ b' 00.=%8 to
.s. %$57=.9% crores. /he increase in operating epenses primaril'
reflects the higher costs incurred as a result of increased business
levels that include additional sales and service personnel and higher
variable compensation. Additional epenses incurred to support the
growth initiatives of the Bank :including network epansion as well
as the re1branding eercise; also contributed to the increase in
operating epenses"
As a conscious strateg' of building an organic growth engine during
the 'ear$ the Bank continued to epand it s dist ri butio n net work $
in both domesti c and overs ea s geogra phie s$ to enlarge its
reach and accelerate its business momentum. /he Bank has
developed a branch network which is built on customer1convenience
and service$ helping it particularl' in the acquisition of low1cost
retail deposits$ retail assets$ lending to agriculture$ S(- and mid1
corporates and facilitating the cross1selling of third1part' products.
* 3 *
45#T6#TS
S.no. Particulars. Page no.
1. Banking in India -------------------------------------------------------- 7
- Early History -------------------------------------------------- 8
- Nationalized Bank In India ---------------------------------- 10
- Private Banks -------------------------------------------------- 11
. !"is Bank --------------------------------------------------------------- 1#
- $o%&any 'escri&tion ---------------------------------------- 1(
- Pro)ile ---------------------------------------------------------- 1*
- Board o) 'irectors -------------------------------------------- 18
#. +etail Banking ---------------------------------------------------------- 0
- Introduction --------------------------------------------------- 0
- Seg%entation o) t,e saving Bank--------------------------- (
- -ealt, .anage%ent ----------------------------------------- (*
- Strategic /ie-u&s ---------------------------------------------- (0
- Internet Banking $,annels ---------------------------------- (0
- .o1ile Banking ----------------------------------------------- 21
- $ards ------------------------------------------------------------ 2#
- Bancassurance ------------------------------------------------- *
- 3t,ers ----------------------------------------------------------- *(
- +etail at 4lance ------------------------------------------------ *2
- +etail !ssets --------------------------------------------------- *7
(. 5oans ---------------------------------------------------------------------71
2. $or&orate Banking ----------------------------------------------------- 7*
* 7 *
- $urrent !ccounts --------------------------------------------- 70
- /y&es o) $urrent !ccounts ---------------------------------- 80
- Interest +ates -------------------------------------------------- 8(
*. 6inancial Per)or%ance -------------------------------------------------82
- Hig,lig,ts ------------------------------------------------------ 82
- 3vervie7 ------------------------------------------------------- 8*
- $a&ital .anage%ent ------------------------------------------ 87
- Balance S,eet -------------------------------------------------- 80
- Pro)it 8 5oss !ccount ---------------------------------------- 00
- $as, 6lo7 ------------------------------------------------------ 01
7. 'ata !nalysis 8 Inter&retation --------------------------------------- 0
8. 6indings ----------------------------------------------------------------- 111
0. 4lossary Banking ------------------------------------------------------ 11#
10. Bi1liogra&,y ------------------------------------------------------------ 110
* ( *
.an$ing In
India:
5erie1
* 8 *
BANKING IN INDIA
Banking in India originated in t,e )irst decade o) 18t, century. /,e )irst 1anks 7ere
/,e 4eneral Bank o) India9 7,ic, started in 178*9 and Bank o) Hindustan9 1ot, o)
7,ic, are no7 de)unct. /,e oldest 1ank in e"istence in India is t,e State Bank o)
India9 7,ic, originated in t,e :/,e Bank o) Bengal: in $alcutta in ;une 180*. /,is
7as one o) t,e t,ree &residency 1anks9 t,e ot,er t7o 1eing t,e Bank o) Bo%1ay
and t,e Bank o) .adras. /,e &residency 1anks 7ere esta1lis,ed under c,arters
)ro% t,e Britis, East India $o%&any. /,ey %erged in 102 to )or% t,e I%&erial
Bank o) India9 7,ic,9 u&on India<s inde&endence9 1eca%e t,e State Bank o) India.
6or %any years t,e Presidency 1anks acted as =uasi-central 1anks9 as did t,eir
successors. /,e +eserve Bank o) India )or%ally took on t,e res&onsi1ility o)
regulating t,e Indian 1anking sector )ro% 10#2. !)ter India<s inde&endence in
10(79 t,e +eserve Bank 7as nationalized and given 1roader &o7ers.
Early history
/,e )irst )ully Indian o7ned 1ank 7as t,e !lla,a1ad Bank9 esta1lis,ed in 18*2.
Ho7ever9 at t,e end o) late-18t, century9 t,ere 7ere ,ardly any 1anks in India in
t,e %odern sense o) t,e ter%. /,e !%erican $ivil -ar sto&&ed t,e su&&ly o)
cotton to 5ancas,ire )ro% t,e $on)ederate States. Pro%oters o&ened 1anks 1anks
to )inance trading in Indian cotton. -it, large e"&osure to s&eculative ventures9
%ost o) t,e 1anks o&ened in India during t,at &eriod )ailed. /,e de&ositors lost
%oney and lost interest in kee&ing de&osits 7it, 1anks. Su1se=uently9 1anking in
India re%ained t,e e"clusive do%ain o) Euro&eans )or ne"t several decades until
t,e 1eginning o) t,e 0t, century.
6oreign 1anks too started to arrive9 &articularly in $alcutta9 in t,e 18*0s. /,e
$o%&toire d<Esco%&te de Paris o&ened a 1ranc, in $alcutta in 18*09 and anot,er
* ) *
in Bo%1ay in 18*> 1ranc,es in .adras and Pondic,ery9 t,en a 6renc, colony9
)ollo7ed. $alcutta 7as t,e %ost active trading &ort in India9 %ainly due to t,e
trade o) t,e Britis, E%&ire9 and so 1eca%e a 1anking center.
The Bank of Bengal, which later became the State Bank of India.
!round t,e turn o) t,e 0t, $entury9 t,e Indian econo%y 7as &assing t,roug, a
relative &eriod o) sta1ility. !round )ive decades ,ad ela&sed since t,e Indian
.utiny9 and t,e social9 industrial and ot,er in)rastructure ,ad i%&roved. Indians
,ad esta1lis,ed s%all 1anks9 %ost o) 7,ic, served &articular et,nic and religious
co%%unities.
/,e &residency 1anks do%inated 1anking in India. /,ere 7ere also so%e e"c,ange
1anks and a nu%1er o) Indian ?oint stock 1anks. !ll t,ese 1anks o&erated in
di))erent seg%ents o) t,e econo%y. /,e e"c,ange 1anks9 %ostly o7ned 1y
Euro&eans9 concentrated on )inancing )oreign trade. Indian ?oint stock 1anks 7ere
generally under ca&italized and lacked t,e e"&erience and %aturity to co%&ete
7it, t,e &residency and e"c,ange 1anks. /,is seg%entation let 5ord $urzon to
o1serve9 :In res&ect o) 1anking it see%s 7e are 1e,ind t,e ti%es. -e are like so%e
old )as,ioned sailing s,i&9 divided 1y solid 7ooden 1ulk,eads into se&arate and
cu%1erso%e co%&art%ents.:
By t,e 1000s9 t,e %arket e"&anded 7it, t,e esta1lis,%ent o) 1anks suc, as Pun?a1
National Bank9 in 1802 in 5a,ore and Bank o) India9 in 100*9 in .u%1ai - 1ot, o)
7,ic, 7ere )ounded under &rivate o7ners,i&. Pun?a1 National Bank is t,e )irst
S7ades,i Bank )ounded 1y t,e leaders like 5ala 5a?&at +ai9 Sardar 'yal Sing,
.a?it,ia. /,e S7ades,i %ove%ent in &articular ins&ired local 1usiness%en and
&olitical )igures to )ound 1anks o) and )or t,e Indian co%%unity. ! nu%1er o)
1anks esta1lis,ed t,en ,ave survived to t,e &resent suc, as Bank o) India9
$or&oration Bank9 Indian Bank9 Bank o) Baroda9 $anara Bank and $entral Bank
o) India.
* 10 *
Nationalied Banks in India
Banking Syste% in India is do%inated 1y nationalized 1anks. /,e nationalization
o) 1anks in India took &lace in 10*0 1y .rs. Indira 4and,i t,e t,en &ri%e %inister.
/,e %a?or o1?ective 1e,ind nationalization 7as to s&read 1anking in)rastructure in
rural areas and %ake availa1le c,ea& )inance to Indian )ar%ers. 6ourteen 1anks
7ere nationalized in 10*0.
Be)ore 10*09 State Bank o) India @SBIA 7as t,e only &u1lic sector 1ank in India.
SBI 7as nationalized in 1022 under t,e SBI !ct o) 1022.
/,e second &,ase o) nationalization o) Indian 1anks took &lace in t,e year 1080.
Seven %ore 1anks 7ere nationalized 7it, de&osits over 00 crores.
5ist o) Pu1lic Sector Banks in India is as )ollo7sB
!lla,a1ad Bank
!nd,ra Bank
Bank o) Baroda
Bank o) India
Bank o) .a,aras,tra
$anara Bank
$entral Bank o) India
$or&oration Bank
'ena Bank
Indian Bank
Indian 3verseas Bank
3riental Bank o) $o%%erce
Pun?a1 and Sind Bank
Pun?a1 National Bank
State Bank o) Bikaner 8 ;ai&ur
State Bank o) Hydera1ad
* 11 *
State Bank o) India @SBIA
State Bank o) Indore
State Bank o) .ysore
State Bank o) Patiala
State Bank o) Sauras,tra
State Bank o) /ravancore
Syndicate Bank
C$3 Bank
Cnion Bank o) India
Cnited Bank o) India s
Di?aya Bank
!ri"ate Banks in India
!ll t,e 1anks in India 7ere earlier &rivate 1anks. /,ey 7ere )ounded in t,e &re-
inde&endence era to cater to t,e 1anking needs o) t,e &eo&le. But a)ter
nationalization o) 1anks in 10*0 &u1lic sector 1anks ca%e to occu&y do%inant role
in t,e 1anking structure. Private sector 1anking in India received a )illi& in 100(
7,en +eserve Bank o) India encouraged setting u& o) &rivate 1anks as &art o) its
&olicy o) li1eralization o) t,e Indian Banking Industry. Housing 'evelo&%ent
6inance $or&oration 5i%ited @H'6$A 7as a%ongst t,e )irst to receive an <in
&rinci&le< a&&roval )ro% t,e +eserve Bank o) India @+BIA to set u& a 1ank in t,e
&rivate sector.
Private Banks ,ave &layed a %a?or role in t,e develo&%ent o) Indian 1anking
industry. /,ey ,ave %ade 1anking %ore e))icient and custo%er )riendly. In t,e
&rocess t,ey ,ave ?olted &u1lic sector 1anks out o) co%&lacency and )orced t,e%
to 1eco%e %ore co%&etitive.
.a?or Private Banks in India isB
Bank o) +a?ast,an
B,arat 3verseas Bank
!"is Bank
$at,olic Syrian Bank
* 1+ *
$enturion Bank o) Pun?a1
',analaks,%i Bank
6ederal Bank
H'6$ Bank
I$I$I Bank
I'BI Bank
IndusInd Bank
IN4 Dysya Bank
;a%%u 8 Eas,%ir Bank
Earnataka Bank
Earur Dysya Bank
Eotak .a,indra Bank
SBI $o%%ercial and International Bank
Sout, Indian Bank
Cnited -estern Bank
C/I Bank
FES Bank
* 13 *
* 12 *
#$%!AN& DES#'I!TI$N
!"is Bank 7as t,e )irst ne7 generation &rivate sector 1ank to 1e esta1lis,ed in
India under t,e overall re)or% &rogra%%e initiated 1y t,e 4overn%ent o) India in
10019 under 7,ic, nine ne7 1anking licenses 7ere granted.
/,e Bank 7as &ro%oted 1y Cnit /rust o) India9 t,e largest %utual )und in India9
,olding 87G o) t,e e=uity. 5i)e Insurance $or&oration o) India @5I$A9 4eneral
Insurance $or&oration 5td and its )our su1sidiaries 7,o 7ere t,e co-&ro%oters
,eld t,e 1alance 1#G. /,e Bank started its o&erations in 100(.
!"is BankHs )irst ca&ital raising &ost ince&tion 7as in 1008 t,roug, a &u1lic
o))ering o) &ri%ary s,ares and in su1se=uent years t,roug, e=uity allot%ent to a
)e7 ot,er investors like $'$. $iticor& Banking $or&oration9 Ba,rain9 Earur Dysya
Bank and $,rys $a&ital leading to a dilution in C/IHs s,are,olding in t,e Bank.
6urt,er dilution o) Pro%otorsH s,are,olding ,a&&ened during I( ended o) 00(9
7,en t,e Bank raised CSJ #0.#0 .illion o) $a&ital t,roug, a 4'+ issue.
/,e Bank today is ca&italized to t,e e"tent o) +s. #28.2* crores 7it, t,e &u1lic
,olding @ot,er t,an &ro%otersA at 27.*0G.
/,e Bank<s +egistered 3))ice is at !,%eda1ad and its $entral 3))ice is located at
.u%1ai. Presently9 t,e Bank ,as a very 7ide net7ork o) %ore t,an 701 1ranc,
o))ices and E"tension $ounters. /,e Bank ,as a net7ork o) over 82( !/.s
&roviding ( ,rs a day 1anking convenience to its custo%ers. /,is is one o) t,e
largest !/. net7orks in t,e country.
/,e Bank ,as strengt,s in 1ot, retail and cor&orate 1anking and is co%%itted to
ado&ting t,e 1est industry &ractices internationally in order to ac,ieve e"cellence.
* 13 *
The (resent shareholding (attern is as mentioned below)
*!s on #0K0*K008+
!d%inistrator o) t,e S&eci)ied Cndertaking o) t,e C/I 7.7G
5I$ 10.(0G
4II$ and )our PSC Insurance $o%&anies 2.20G
Non-Pro%otersH Holding (.#G
3t,ers 1#.07G
!rofile
!"is Bank is one o) t,e )astest gro7ing 1anks in t,e country and ,as an e"tre%ely
co%&etitive and &ro)ita1le 1anking )ranc,ise evidenced 1yB
$o%&re,ensive &ort)olio o) 1anking services including $or&orate $redit9 +etail
Banking9 Business Banking9 $a&ital .arkets9 /reasury and International Banking.
/,e Position as on #1
st
.arc, 008 7as as underB -
-Balance S,eet Size L +s 1900297789(87 (Rs. in Thousands)
-/otal 'e&osits L +s 87*9*90* (Rs. in Thousands)
-Net !dvances L +s 20*9*119((* (Rs. in Thousands)
-Invest%ents L +s ##790219008 (Rs. in Thousands)
-Net7ork o) Branc,es L 701
and E"tention $ounters
-Nu%1er o) cities and L 100
* 17 *
to7ns covered 1y
net7ork
-Nu%1er o) !/.s L 82(
-Net NP! L 0.( G
-$a&ital !de=uacy +atio L 1#.7# G
A,is Bank has in (lace a so-nd technological (latform
Sound tec,nological &lat)or% 7it, centralized data1ase and o&erations ena1ling
(M7M#*2 N!ny7,ere BankingH9 in order to render t,e 1est custo%er service to its
2.2 %illion custo%er 1ase.
* 1( *
$-r %ission and .al-es
$usto%er Service and Product Innovation tuned to diverse needs o)
individual and cor&orate clientele.
$ontinuous tec,nology u& gradation 7,ile %aintaining ,u%an values.
Progressive glo1alization and ac,ieving international standards.
E))iciency and e))ectiveness 1uilt on et,ical &ractices.
$usto%er Satis)action t,roug,
Providing =uality service e))ectively and e))iciently
:S%ile9 it en,ances your )ace value: is a service =uality stressed on
Periodic $usto%er Service !udits
.a"i%ization o) Stake,older value
Success t,roug, /ea%7ork9 Integrity and Peo&le
* 18 *
B3!+' 36 'I+E$/3+S
P. ;. Nayak $,air%an 8 $,ie) E"ecutive 3))icer
Surendra Sing, 'irector
N. $. Sing,al 'irector
!. /. Pannir Selva% 'irector
;. +. Dar%a 'irector
+. H. Patil 'irector
+a%a Bi?a&urkar 'irector
+. B. 5. Dais, 'irector
.. D. Su11ia, 'irector
+a%es, +a%anat,an 'irector
E. N. Prit,vira? 'irector
P. ;. 3za $o%&any Secretary
/HE $3+E .!N!4E.EN/ /E!.
+. !sok Eu%ar E"ecutive 'irector - $or&orate Strategy
.. .. !gra7al E"ecutive 'irector - $or&orate Banking
D. E. +a%ani E"ecutive 'irector - /ec,nology 8 Business Processes
S. E. $,akra1arti President - $redit
He%ant Eaul President - +etail Banking
So%nat, Sengu&ta President - 6inance 8 !ccounts
S. S. Ba?a? President 8 $,ie) $o%&liance 3))icer
Sne,o%oy B,attac,arya President - Hu%an +esources
P. .uk,er?ee President - /reasury
Dinod 4eorge President International Banking
.. D. Su1ra%anian $E3 and E"ecutive /rustee9 !"is Bank 6oundation
+a?ago&al Srivatsa President - Business Banking
S. E. Nandi President - -est Oone
+. E. Ba%%i President - Nort, Oone
S. E. .itra President - East Oone
$. P. +angara?an President - Sout, Oone
.Ks. S. +. Batli1oi 8 $o. !uditors
* 1) *
$,artered !ccountants
.Ks. Earvy $o%&uters,are Private 5i%ited +egistrar and S,are /rans)er !gent
CNI/ B !PIS B!NE 5I.I/E'
Plot No. 17 to (9 Dit,alrao Nagar9 .ad,a&ur9 Hydera1ad - 200 081
/el. No.B 0(0-#(0812 to #(08( 6a" No. B 0(0-#(081(
+egistered 3))ice B </ris,ul<9 #rd 6loor9 3&&. Sa%art,es,7ar /e%&le9 5a7 4arden9
Ellis1ridge9
!,%eda1ad - #80 00*. /el. No.B 070-*(0 0# 6a" NoB 070-*(0 0#1
E%ail B &.ozaQa"is1ank.co%Kra?endra.s7a%inarayanQa"is1ank.co%
-e1 siteB 777.a"is1ank.co%
$entral 3))ice B .aker /o7ers <6<9 1#t, 6loor9 $u))e Parade9 $ola1a9 .u%1ai - 002.
/el. No.B 0-*707((07 6a" No.B 0-18 *0((K18 1(0
* +0 *
/ead of the De(artment)
Shri Hemant Kaul - President
'ETAI0 BANKING
/,e Bank continued 7it, its t,rust on custo%er seg%entation in t,e retail lia1ilities
1usiness to s&ear,ead gro7t, during t,e )inancial year 007-08. Savings Bank
de&osits gre7 to +s. 10908 crores on #1
st
.arc, 008 )ro% +s. 191* crores as
on #1
st
.arc, 007 s,o7ing a year on year gro7t, o) *2G.
* +1 *
/,e Priority-Banking o))ering o) t,e Bank ,as led t,e gro7t, in t,e Savings Bank
de&osits. 3t,er savings &roducts9 es&ecially t,ose )or senior citizens9 )or 7o%en
and )or N+Is ,ave contri1uted strongly to t,e overall gro7t, o) t,e savings 1ank
de&osits.
Sa"ings Bank !rod-ct Growth in Sa"ings
Bank Balances
Growth in n-mber of
Acco-nts
!riority Banking */igh
Networth+
100G 108G
Sa"ings Acco-nts for Tr-sts 1##G #0G
Sa"ings Acco-nts for N'I *G 80G
Senior !ri"ilege *Affl-ent
Senior #itiens+
0G (*G
Smart !ri"ilege *Sa"ings
Acco-nts for 1omen+
7#G 20G
Salary !ower *!ay 'oll
Acco-nt+
#8G 8G
Easy Access *Base Sa"ings
Bank Acco-nt+
(0G *G
/,e Bank ,as i%&le%ented a
$usto%er +elations,i&
.anage%ent @$+.A solution
7,ic, is 1eing integrated 7it,
various ot,er a&&lication
syste%s o) t,e Bank including
6inacle9 t,e core 1anking
so)t7are solution9 and
so)t7are &lat)or%s )or 'e%at9
.utual 6unds9 .o1ile Banking9 /ele 1anking9 and $redit $ards9 to &rovide a single
and co%&re,ensive vie7 o) t,e custo%er across &roduct categories and c,annels.
$+. ca&a1ilities 7ill ena1le t,e Bank to i%&rove its cross-sell &enetration a%ong its
custo%er 1ase.
/,e Bank ,as over ti%e 1uilt an e))icient in-,ouse sales %odel9 7,ic, ,as strongly
contri1uted to t,e overall account ac=uisition o) t,e Bank. /,e e))ectiveness o) t,e
Sales $,annel ,as 1een a %a?or )actor in t,e gro7t, o) $!S! @current account and
savings accountA de&osits 1y t,e Bank.
* ++ *
/,e +etail /er% 'e&osits o) t,e Bank gre7 1y *1G )ro% +s. 7900( crores on #1
st
.arc, 007 to +s. 119((0 crores on #1
st
.arc, 008.
3ver t,e years9 t,e alternative 1anking c,annels o) t,e Bank9 7,ic, co%&rise t,e
!/. net7ork9 internet 1anking9 %o1ile 1anking and &,one 1anking9 ,ave gro7n
ro1ustly9 &roviding ,ig,er levels o) convenience and service =uality to t,e Bank<s
custo%ers. 'uring t,e )inancial year 007-089 t,e Bank ,as added (# !/.s to reac,
st 97*( !/.s as o) #1 .arc, 008. /,e Bank today ,as (.2 !/.s )or every
Branc,. /,e %o1ile 1anking c,annel ,as )ast e%erged as an e"tre%ely convenient
o&tion )or t,e Bank<s custo%ers to kee& t,e%selves u&dated on t,e activity in t,eir
accounts. 'uring 007-089 #*G o) ne7 custo%ers signed on )or %o1ile 1anking
services. -it, 1.20 %illion custo%ers registered )or %o1ile 1anking9 t,e Bank ,as t,e
,ig,est %o1ile &enetration levels a%ong 1ank custo%ers in India. Internet 1anking
usage also rose s,ar&lyB t,e registered user 1ase rose )ro% #.#2 %illion on #1
st
.arc,
007 to 2.17 %illion on #1
st
.arc, 0089 a gro7t, o) 2(G. /,e Bank ,as a P,one
Banking $enter &roviding account in)or%ation and assistance in 11 languages.
/,e +etail !ssets &ort)olio o) t,e Bank gre7 )ro% +s. 8908 crores on #1 .arc, 007
to +s. 1#920 crores on #1
st
.arc, 0089 a gro7t, o) 2G. /,e seg%ent constitutes
#G o) t,e Bank<s total loan &ort)olio on #1 .arc, 008 o) 7,ic, 70.8#G is secured
and 0.17G co%&rises unsecured loans. +etail loans are e"tended 1y t,e Bank
t,roug, 70 +etail !sset $entres @+!$sA in select cities o) t,e country9 as also t,roug,
t,e Bank<s 1ranc,es in ot,er cities and to7ns. /,e Bank<s strategy o) )ocusing on t,e
&ri%e custo%er seg%ents and staying a7ay )ro% s%all ticket loans9 and t,e
de&loy%ent o) ro1ust credit and 1ack-o))ice &rocesses9 ,as contri1uted to t,e
continued ,ealt, o) t,e retail asset &ort)olio.
* +3 *
/,e $ards 1usiness o) t,e Bank
co%&rises )our key &roducts -
credit cards9 de1it cards9 &re-
&aid cards and t,e %erc,ant
ac=uiring 1usiness. /,e Bank<s
credit card 1usiness9 7,ic, 7as
launc,ed in !ugust 00*9 no7
,as a &ort)olio o) (929002
credit cards. In .arc, 0089 t,e
Bank launc,ed India<s )irst E.D @Euro&ay .aster$ard Disa StandardsA certi)ied
&latinu% c,i& card. /,e &oint-o)-sale @P3SA ter%inals installed 1y t,e Bank at
%erc,ant esta1lis,%ents are ca&a1le o) acce&ting all de1itKcredit .aster$ardK Disa
cards and !%erican E"&ress cards. /,e Bank ,as an installed st 1ase o) 7(9(28 P3S
ter%inals as on #1
st
.arc, 008 @t,e second-largest net7ork in IndiaA9 registering a
gro7t, o) 8*G over t,e installed 1ase o) (09028 ter%inals on #1
st
.arc, 007. /,e
transaction t,roug,&ut at t,e P3S ter%inals gre7 )ro% +s. 9072 crores in 00*-07 to
+s. 7971# crores in 007-089 a year-onst year gro7t, o) 120G. !ll P3S ter%inals are
co%&liant 7it, t,e E.D security nor%s. /,e total de1it card 1ase o) t,e Bank as on
#1
st
.arc, 008 stood at 8.*7 %illion9 t,e t,ird largest in t,e country. Having started
initially 7it, a vanilla de1it card &roduct9 t,e Bank no7 o))ers as %any as 10 variants9
custo%ised )or s&eci)ic custo%er seg%ents. /,e Bank is a %arket leader in t,e
6oreign $urrency /ravel $ard Seg%ent9 and ,as generated a sales volu%e o) CS'
82.## %illion in 007-08 on suc, cards.
* +2 *
/,e +etail Banking 1usiness o) t,e Bank is divided into )ollo7ing su1-unitsB
+etail 5ia1ilities
+etail !ssets
$ards
-ealt, .anage%ent
$or&orate $o%%unications and .arket +esearc,
!lternate $,annels
/,e )ocus o) t,e +etail Banking 'e&art%ent is to B
1. Increase s,are o) +etail 'e&osits
. Increase s,are o) +etail !ssets
#. Increase 6ee Based Inco%e
In order to ac,ieve t,e a1ove %entioned9 t,e )ollo7ing strategies are usedB
1. Introduce Ne7 Products 1ased on $usto%er Need and to address targeted
seg%ents.
. ! strong Sales 6ocus.
#. !n e"tensive net7ork and e))ective utilization o) t,e 1anking c,annels.
'ETAI0 0IABI0ITESL !n overvie7 o) t,e &roducts
/,e Bank ,as launc,ed custo%ized savings account &roducts )or various categories
o) custo%ers L Senior $itizens9 Students 8 /rustsKN43s 1esides a very
co%&etitive o))ering in t,e Salary !ccounts category.
SEG%ENTATI$N $2 T/E SA.ING BANK
! Product .anger is in-c,arge o) one or %ore o) t,ese seg%ents"
* +3 *
EasyAccess Sa"ings Acco-nt
Banking %ade easy
/,e account is an endeavor 1y t,e Bank to understand t,e consu%ers< needs and
rede)ine 1anking to suit your re=uire%ents )or a truly co%)orta1le 1anking
e"&erience. Easy!ccess Savings !ccount gives you instant access to your %oney
any7,ere9 anyti%e. Possessing a range o) un%atc,ed )eatures9 it ,as 1een devised
to 1etter suit t,e convenience o) our eclectic client 1ase.
-Interest &aid on a =uarterly 1asis Q #.2 G &er annu%.
-International 'e1it $ard.
-/ele-1anking
-i$onnectR Internet Banking
-.ulti-city N!t ParH c,e=ue 1ook )or all Savings !ccount ,olders
-6ree !ny7,ere Banking )acility
-!uto s7ee& )acility )or e"cess 1alances into ,ig, interest earning ter% de&osits
-Iuarterly state%ent o) account.
-!ccess to account in)or%ation over i$onnect9 /ele-1anking and !/.s
Fou can avail o) all t,ese services 7it, a %ini%u% =uarterly average 1alance o)
+s 29000 in %etro or ur1an centers9 and +s 9200 in se%i ur1an centers.
Senior !ri"ilege
Because li)e 1egins at si"ty
* +7 *
Eligi1ilityB Savings Bank custo%ers 7it, *0 years o) age or a1ove as on t,e date o)
account o&ening.
'edicated +elations,i& .anagers
6ree !t-Par $,e=ue 1ook
6ree International DIS! 'e1it $ards )or &ri%ary and ?oint account ,olders
6ree .ont,ly State%ent o) !ccounts and 6ree Pass1ook
6ree Issuance o) Pay 3rders or 'e%and 'ra)ts dra7n on !"is Bank
1ranc,es
6ree In7ard +e%ittances
6ree 3ut7ard +e%ittances once a year
6aster credits to )oreign c,e=ues &roviding you &ro%&t availa1ility o) )unds
re%itted 1y your near and dear ones a1road
$,e=ue &icku& and $as, delivery services
!ny7,ere Banking
/ele1anking
6ree .o1ile Banking
i$onnect
$usto%ised 5oan 3))erings
$o%&li%entary 6inancial Planning
Silver Healt, - .edical Insurance )or Senior $itizens
!IB $riteriaB +s. 109000
Smart !ri"ilege Acco-nt
@6or t,e 7o%an o) todayA
In today<s 1usy 7orld it<s toug, 1eing a 7orking 7o%an. +ig,t )ro% s,uttling
1et7een a ?o1 and )a%ily to taking care o) ,er )inances s,e ,as to 1e on ,er ,eels
all t,e ti%e. Eee&ing t,is ideal in %ind9 7e at !"is Bank ,ave designed a savings
* +( *
account 1est suited )or t,e 7o%an o) today. No7 7it, t,e S%art Privilege !ccount
you can %anage your %oney9 your li)e and en?oy a ,ost o) li)estyle &rivileges as
7ell. -,at<s interesting is t,at t,e S%art Privilege !ccount ensures t,at you ,ave
enoug, ti%e )or all t,ose i%&ortant t,ings in li)e.
;e7ellery Insurance on 'e1it $ard
-'edicated +elations,i& .anagerB
-! 'edicated +elations,i& .anager 7ill 1e your one &oint contact at t,e
1ranc, )or all your 1anking transactions t,us ensuring t,at you 7ould
neit,er ,ave to %ove )ro% one counter to t,e ot,er nor stand in =ueues to
a7ait your turn.

-Oero Balance .inor !ccount

-+ound-t,e-$lock access t,roug, !/.sB
-/,ere could 1e a ti%e in your li)e 7,en at # a% you could re=uire cas,.
-it, our round-t,e-clock access you can 7it,dra7 cas, u& to +s. (09000
&er day9 de&osit cas,Kc,e=ues9 trans)er )unds9 &rint a %ini state%ent and &ay
insurance &re%iu%s @5I$A9 all t,is t,roug, one o) t,e largest !/. net7orks
in t,e country.

-!ny7,ere BankingB
-I%agine 1eing in so%e ot,er city and still ,ave co%&lete access to all your
transaction needs. Fou are a custo%er o) t,e 1ank rat,er t,an li%ited to 1eing a
custo%er o) t,e 1ranc,. So even i) you are travelling9 you can access your account
easily )ro% any o) t,e *00 !"is Bank o))ices s&read over #20 cities across t,e
country.

-!t-&ar c,e=ue )acilityB

-Four c,e=ue 7ill 1e treated as a local c,e=ue 7it,in t,e vast !"is Bank
net7ork o) *00 o))ices across #20 cities in India It )rees you )ro% t,e
,assles o) getting a
'e%and 'ra)t issued.

-.ont,ly !ccount State%ent

* +8 *
-!dditional discounts on loans
-i$onnect
/.
B
/,e $o%&lete online 1anking e"&erienceB ItHs t,e age o) -i-6i. !ll your
1anking needs s,ould 1e on your )ingerti&s9 7it, our i-connect you can
c,eck your account status9 trans)er )unds9 &lace online re=uest )or a ne7
c,e=ue 1ook and %any %ore )eatures 7it,out even ,aving to visit an !"is
Bank 1ranc,.

-6inancial !dvisory ServicesB

3ur 6inancial !dvisor 7ill assist you 7it, your )inancial &lanning and ,el&
you to earn %a"i%u% returns on your savings.

-'iscount on +etail P urc,asesB

-;ust live t,e )eeling o) 7alking into a store and getting a%azing discounts not
availa1le to ot,ers. !s you are a valued custo%er )or us9 7e s,all Endeavour to
&rovide you 7it, discounts at various outlets9 &eriodically. !ll you ,ave to do is
use your ne7 S%art Privilege 'e1it $ard and avail o) discounts at t,ese outlets.
'etails o) suc, tie-u&s 7ill 1e sent to you on a regular 1asis.
Doc-mentation re3-ired
/o o&en a S%art &rivilege account 7it, C/I Bank9 you ?ust need to &rovideB
1.Pass&ort size colour &,otogra&,s @latestA
. Introduction related docu%ents
Introduction 1y an e"isting C/I Bank custo%er9 7,ose account is at least * %ont,s
old 7it, a suita1le &roo) o) address
$'
! letter )ro% t,e %anager o) your e"isting 1ank9 veri)ying identity and signature
$'
* +) *
$o&y o) &ass&ort along 7it, a sel)- signed c,e=ue
$'
Please &rovide one )ro% eac, 4+3CP
Gro-( I
Doter I' $ardM or 'e)ence KPoliceK4ovt. 'e&t. I' $ard or Pan $ard or 'riving
5icence or P,oto $redit $ard @M !long 7it, sel)-signed c,e=ueA
Gro-( II
5atest co&y o) Electricity Bill K /ele&,one Bill K Bank !Kc state%ent K $redit $ard
State%ent K Insurance Pre%iu% +ecei&t K 5etter )ro% E%&loyer certi)ying address K
NS$ giving current address K E"isting House 5ease !gree%ent
#. /,e duly )illed account o&ening )or% along 7it, t,e relevant docu%ents can 1e
su1%itted at t,e 1ranc,.
(. A4B #riteriaB .aintenance o) an !verage Iuarterly 1alance o) +s. 109000K- at
.etroKCr1an Branc,es and +s. 2000K- at Se%i-Cr1an Branc,es.
Trust/NGO Savings Account
Thoughtful banking for people who spend their lives thinking of others
Need s&ecial 1anking )or s&ecial causesS
!"is Bank<s /rust !ccount is an e))ort to o))er t,oug,t)ul 1anking )or &eo&le 7,o
s&end t,eir lives t,inking o) ot,ers. It is a co%&lete 1anking solution )or /rusts9
!ssociations9 Societies9 4overn%ent Bodies9 Section 2 co%&anies and N43s9 so
t,at t,e organisations can devote all o) t,eir ti%e to t,eir no1le %otivations.
! Savings !ccount )or your /rust 7it, a concessional !verage Iuarterly
Balance
* 30 *
! %ulti-city at-&ar c,e=ue )acility 7it, no li%it on clearing &ay%ents at
centers across t,e country 7,erever 7e are &resent.
6ree !ny7,ere Banking across all our Branc,es and E"tension $ounters and
over all our !/.s.
6ree 'e%and 'ra)ts or Pay 3rders as and 7,en re=uired 1y you to re%it
)unds.
6ree collection o) c,e=ues at outstation locations.
.ont,ly State%ent o) !ccount delivered at your doorste&.
6acility )or collecting donations in your account t,roug, our net7ork o)
Branc,es and E"tension $ounters across t,e country9 as 7ell as t,roug,
i$onnect - our Internet Banking )acility.
.ont,ly state%ent o) account
6ree Internet Banking )acility
6ree 'e%at account
!ssistance )or 6oreign $ontri1ution @+egulationA !ct accounts )or receiving
donations )ro% a1road.
6ree collection o) c,e=ues
'oorste& 1anking services
Zero Balance Savings Account
Save at Zero
Sa"ing %oney is now easier
Presenting9 !"is Bank<s Oero Balance Savings !ccount. !t !"is Bank it ,as 1een
our constant endeavor to create &roducts s&eci)ically catering to your needs. /,e
account 7,ile o))ering you a 7,ole range o) services also addresses your latent
need o) ,aving an account witho-t the hassle of maintaining an a"erage
3-arterly balance5
2eat-res
No !verage Iuarterly Balance re=uire%ent
* 31 *
6ree International 'e1it $ard 7it, an !ccidental Insurance cover u& to +s
lak,sM @c,arges )or t,e &ri%ary ,older are 7aivedA
6ree %o1ile 1anking )acility
!ccess t,oug, %ore t,an *72 1ranc,es and %ore t,an 800 !/.s
!t-Par c,e=ue )acility 7it, t,e clearing li%it o) +s 209000
("7 /ele1anking 8 Internet 1anking
6ree =uarterly state%ents
M $onditions !&&ly
1. Initial )unding o) +s. 29200.
. !ccount %aintenance )ee o) +s. 200 &er annu%
Oero Balance Savings !ccountB 'ocu%entation
!n !ccount 3&ening 6or% duly )illed
3ne latest &ass&ort size &,otogra&,
Initial c,e=ue o) +s 29200
P,oto identity &roo) like P!N card9 Pass&ort9 'riving 5icense or Doters
card
Proo) o) residence like recent utility 1ill or 1ank accountKcredit card
state%ent9 and-
!ny t7o o) t,e )ollo7ing docu%entsB
5atest Post &aid %o1ile 1ill 7it, a %ini%u% 1ill &ay%ent o) +s.
19000
.ini%u% Net Salary +s. 09000 or ot,er 1ank account state%ent
7it, %ini%u% day end 1alance o) +s 29000
6re=uent 6lyer $ard or $usto%er 5oyalty $ard @any o) t,e reno7ned
retail c,ainA
Proo) o) o7ning a 4oldKPlatinu% $redit $ard
Proo) o) o7ning a ,ouse or a )our-7,eeler
* 3+ *
Salary !ower
The com(lete financial sol-tion
Seeking a convenient 7ay to &ay your e%&loyeesS
Salary Savings !ccount )ro% !"is Bank 7ill do t,e ?o1 )or you. -e kno7 ,o7
i%&ortant e%&loyee satis)action is )or an organisation to gro7 to its )ull &otential.
-,ic, is 7,y 7e ,ave tailored our Salary Savings !ccount not only to 1e a
convenient 7ay )or you to %anage salaries @across various centres9 t,roug, our
centralised data1aseA9 1ut also &rovide your e%&loyees 7it, a range o) value added
1ene)its.
Salary Savings !ccount co%es 7it, a ,ost o) )acilities t,at give your e%&loyees
access to t,e co%&lete ga%ut o) 1anking services @including overdra)ts9 loans and
zero-1alance re=uire%entsA on a &re)erential 1asis. .aking it t,e &er)ect incentive
)or your e%&loyees.
Salary ower! "eatures
6 Balance 'e3-irement No minim-m balance
7 !ny7,ere Banking !vaila1le across t,e country
8 $,e=ue 1ooks .ulti-city at-&ar $,e=ue Book
9 International 'e1it cu% !/.
$ard
Personal !ccident Insurance cover o)
u&to +s lacs &er card,older
* 33 *
T/o kee& your &ersonal accident
insurance cover activated9 you s,ould
,ave %ade a &urc,ase transaction in #*2
days &rior to t,e day o) t,e incident 8
s,ould ,ave %aintained an average
=uarterly 1alance o) +s 29000 @ur1an 8
%etro&olitan 1ranc,esA or +s 9200
@rural 8 se%i-ur1an 1ranc,esA as t,e
case %ay 1e in t,e t7o =uarters 1e)ore
t,e date o) t,e incident.UM
$as, 7it,dra7al o) u&to +s 29000
daily
Purc,ase &rotection and Oero $ard
5ia1ility
!cce&ted at %ore t,an 1 %illion !/.s
and %ore t,an * %illion Point o) Sale
ter%inals 7orld7ide
: $o%&uterised State%ents
6ree on a =uarterly 1asis
6ree %ont,ly state%ents on e%ail
@$usto%er ,as to register )or Internet
BankingA
; ;oint !ccount 6acility !vaila1le
< 6le"i @-in-1A Encas,
'e&ositsM
!vaila1le su1?ect to ter%s and conditions
= 'e%and 'ra)ts 6ree 'e%and 'ra)ts dra7n on !"is Bank
Branc,es
> 3verdra)t 6acility C&to 20G o) net salary at Personal 5oan ratesM
6? 3utstation $,e=ues
6ree collection9 only out-o)-&ocket
e"&enses to 1e recovered
66 'e%at !ccount !vaila1le
67 6inancial !dvisory Services !vaila1le
68 Po7er 5oansM
Po7er Ho%es - Housing 5oans
Personal Po7er - Personal 5oans
Study Po7er - Educational 5oans
* 32 *
$onsu%er Po7er - $onsu%er 5oans
Po7er 'rive - De,icle 5oans
69 3&tional 4old 'e1it $ard !ccess to any Bank !/.
6: $redit $ards !vaila1le
6; 3nline /rading !vaila1le
6< Built-In Insurance @.edical
and BurglaryA sc,e%e
Cni=ue )acility o) availing Insurance o&tion in
1uilt in t,e account availa1le
6= Built-in SIP sc,e%e Cni=ue )acility o) availing SIP o&tion in 1uilt
in t,e account availa1le
7? Internet Banking !vaila1le as i$onnect 7it, en,anced )eatures
like )ree 1ill &ay%ents @eg9 electricity 1illsA
and electronic &ay%ent o) &re%iu%s @5I$ -
Insurance Pre%iu%A at select centres. 3nline
s,o&&ing and E-Brokering
76 /ele1anking 6ree @availa1le )or ( ,ours at select centersA
77 .o1ile Banking !vaila1le
78 No%ination 6acility !vaila1le
79 6unds /rans)er /rans)er )unds )ro% your Salary Po7er
account to any 1ank account in India )ree o)
c,arge.
7: .eal $ard /,e 1est su1stitute )or t,e traditional
Sode"oK!ccor .eal cou&onsKvouc,ers.
7; 4i)t $ard Pre&aid9 +u&ee 'eno%inated9 Non +eloada1le
card - Ideal )or 4i)ting.
NoteB Salary Po7er is a s&ecial account o))ered to custo%ers 7it, regular direct salary credits co%ing into t,is
account. In case9 t,e %ont,ly salary is not credited into t,e account )or %ore t,an # consecutive %ont,s9 t,e s&ecial
)eatures o))ered under Salary Po7er account s,all stand 7it,dra7n and t,e account s,all 1e treated as Nor%al
Savings !ccount under our standard c,arge structure and all c,arges s,all 1e levied and a&&lied as a&&lica1le to
nor%al savings accounts.
* Conditions Apply
* 33 *
ower Salute
Salute to the defence forces
!re you looking )or an account t,at )its 7it, your li)e in t,e 'e)ence 6orcesS
'e)ence Salary !ccount )ro% !"is Bank is a &roduct designed kee&ing in %ind ,o7
toug, a li)e in t,e 'e)ence 6orces is. Not only does it co%e to you a1solutely )ree9 no
%ini%u% 1alance is re=uired eit,er. Fou can also access t,e entire !"is Bank
net7ork9 including %ore t,an #00 !/.s and 220 1ranc, o))ices @and gro7ingA no
%atter 7,ere you are &osted.
-it, t,e co%&lete ga%ut o) 1anking services @including overdra)ts9 loans and zero-
1alance re=uire%entsA you can no7 rest assured a1out your )a%ily and all t,eir
)inancial needs. It<s our 7ay o) s,o7ing our a&&reciation to your 7ork.
Banking !ri"ileges)
At@(ar #he3-e 2acility
Four ?o1 involves constant trans)ers across t,e country. -it, t,e at-&ar c,e=ue
)acility it 7ill no longer 1e necessary to set u& ne7 1ank accounts 7it, eac, trans)er.
Additional Debit #ard
!long 7it, a )ree International 'e1it $ard9 you also get a )ree card )or t,e ?oint
* 37 *
account ,older. /,is %eans t,at your c,ild or s&ouse also en?oy t,e sa%e 1ene)its o)
1anking 7it, !"is Bank.
2inancial Ad"isory Ser"ices
3ur solutions ans7er to t,e t7in goals o) %eeting your re=uire%ents and to diversi)y
and s&read t,e risk o) your invest%ent &ort)olio9 so you can look )or7ard to a
co%)orta1le and 7orry-)ree li)e. -e )irst understand your e"act invest%ent needs and
t,en design t,e &er)ect invest%ent &lan )or you.
Four invest%ent &lan could include invest%ents inB
.utual 6unds - 'e1t and E=uity
Bonds
!"is Bank 6i"ed 'e&osits
ower Salute! roduct "eatures
SA%E AS SA0A'& !$1E' *SBSA0+
ower Salute ! #ligibility
Personnel )ro% t,e )ollo7ing )orces are eligi1le )or t,is account. +etired
&ersonnel can also avail o) t,e %entioned 1ene)its as long as t,e account ,as 1een
o&ened 7,en in active service.
Personnel o) !r%y9 Navy9 !ir 6orce and t,e $oast 4uard
Para%ilitary Services @BS69 $+P69 NS49 N$$9 /erritorial !r%yA
+etired and S,ort Service $o%%ission o))icers 7ould also 1e eligi1le -
&rovided t,e accounts are o&ened 7,ile t,ey are in active service.
$ivilians &osted at 'e)ence esta1lis,%ents like training sc,ools9 canteens9
etc. on a &er%anent 1asis
* 3( *
A$aadi % No "rills Account
Basic banking with $ero balance
'o you seek )reedo% )ro% t,e necessity o) a %ini%u% 1alanceS
Presenting9 !"is Bank<s !zaadi !ccount. ! savings account t,at doesn<t re=uire a
%ini%u% 1alance. E"&erience a ,ost o) un&aralleled )eatures and ,eig,tened
convenience 7it, !zaadi !ccount.
&o- 3-alify for Aaadi if
/,e su% total o) all credits to your account does not e"ceed +s 1 lac during
t,e 6inancial year9
Fou do not intend to %aintain an account 1alance ,ig,er t,an +s 209000 at
any given instant9 and
Fou are una1le to )urnis, )ull docu%entation as re=uired ordinarily )or
)ul)illing o) account o&ening nor%s
!rod-ct 2eat-res
Oero Balance Savings !ccountB No need to %aintain a )i"ed9 %andatory
a%ount in your account.
Instant -elco%e EitB Handed over to you at t,e ti%e o) account o&ening9
t,e kit 7ill consist o) your account nu%1er9 de1it card9 de1it card PIN9
internet 1anking PIN and &,one 1anking PIN nu%1ers.
International 'e1it $ardB -,ic, gives you access to over 19800 !/.s
across t,e country9 ena1ling you to %ake de&osits or 7it,dra7 cas, at any
ti%e o) t,e day or nig,t.
P,one Banking and Internet BankingB Fou can conveniently c,eck your
1alance9 transaction details etc. anyti%e )ro% any7,ere over tele&,one or
using t,e Internet9 )or no e"tra c,arge.
M $onditions !&&ly
* 38 *
S(ecial Scheme for Sa"ings Bank Acco-nt)
Sa"ings acco-nt for st-dents)
Eligibility) !ge o) t,e student s,ould 1e 1et7een 1 years and 2 years. 6or
%edical students t,e u&&er age li%it could 1e #0 years. /,e student %ust &ossess
valid identi)ication o) an institution.
6eaturesB
- .ini%u% average =uarterly 1alance @!IBA o) +s. 200.
- 6ree International 'e1it $ard.
- Iuarterly state%ent o) account.
- /ele-1anking
- i$onnectR Internet Banking
Sa"ings acco-nt for Demat c-stomers)
Eligibility) 'e%at account custo%ers o) t,e Bank.
6eaturesB
- .ini%u% average =uarterly 1alance @!IBA o) +s. 1000.
- 6ree International 'e1it $ard.
- Iuarterly state%ent o) account.
- /ele-1anking
- i$onnectR Internet Banking
riority Banking & 'esident
* 3) *
In a seg%entation study undertaken in 009 it 7as )ound t,at .7 G o) our retail
custo%ers contri1ute to nearly (0.02G o) our total retail de&osits.
/,e clients t,at 1ring a larger s,are o) 1usiness to t,e Bank e"&ect a di))erentiated
standard o) service. /,is also %akes 1usiness sense9 as %ore o)ten t,an not9 %ost
o) t,e 1usiness in a &articular 1ranc, )lo7s )ro% a ,and)ul o) clients. Hence9
Priority Banking9 7as launc,ed in order to cater to t,e needs o) t,e ,ig, net 7ort,
custo%ers 7it,in t,e 1ank.
/,e &roduct ,as at its core9 t,e idea o) &roviding a certain 1it o) di))erentiation in
service and treat%ent to a seg%ent o) its custo%ers 7it, a vie7 to7ards custo%er
retention9 ac=uisition and cross-selling.
/,e nucleus o) t,ese services ,as essentially )our i%&ortant co%&onents L
&ersonalized service9 Invest%ent advisory services9 &re)erential &ricing o) 1anking
&roductsK services and li)estyle &rivileges
.ost o) Banks9 &rivate as 7ell as )oreign9 o))er a s&ecialized 1anking service to
t,eir elite custo%ers. /,e de)inition o) t,e value o) relations,i& and services
o))ered di))ers across 1anks. In general9 .N$ 1anks de)ine t,e HNI seg%ent
taking into account t,e custo%ersH lia1ility as 7ell as9 asset relations,i& 7it, t,e
1ank @Bet7een 0-#0 lak,s and a1oveA 7,ereas t,e Indian &rivate 1anks only take
in t,e savings 1ank 1alances and ter% de&osits @Bet7een 2-10 lak,s and a1oveA.
Banking !ri"ileges
!riority Banking 0o-nge)
!s a Priority 1anking custo%er you 7ill ,ave access to an e"clusive <Priority
Banking 5ounge< at 1ranc,es. /,is 7ill allo7 you to conduct your )inancial
transactions in ut%ost co%)ort and con)identiality t,roug, an e"clusive
+elations,i& .anager.
Dedicated 'elationshi( %anager)
Fou 7ill en?oy access to a dedicated +elations,i& .anager 7,o 7ill 1e your
* 20 *
one &oint contact at 1ranc, )or all your 1anking transactions t,us ensuring t,at
you 7ould neit,er ,ave to %ove )ro% one counter to t,e ot,er nor stand in
=ueues to a7ait your turn.
/ome Banking)
E"&erience t,e convenience o) our ,o%e 1anking )acilities. !vail o) )ree cas,
and c,e=ue &ick-u& and delivery at your o))ice or residence.
E,cl-si"e !riority Banking International Debit card)
/,is card allo7s you )ree access to all DIS! !/.s in India. /,e card also
co%es 7it, ,ig,er !/. 7it,dra7al li%its9 ,ig,er P3S transaction li%its at
%erc,ant esta1lis,%ents9 en,anced insurance cover and a ,ost o) s&ecial
discounts and o))ers.
Fou also get Pre)erential Interest +ates and lo7ered Processing 6ees on select
+etail 5oans.
$ther Banking !ri"ileges)
En?oy a ,ost o) 1anking &rivileges like )ree at-&ar c,e=ues9 de%and dra)ts and
&ay orders9 )ree &ass1ook u&dates and %ont,ly state%ents.
Fou 7ould also 1e entitled to t7o )ree %inor accounts9 one )ree out7ard
re%ittance &er =uarter and )ree .o1ile 1anking.
!s a Priority Banking custo%er9 t,ere 7ould 1e no issuance c,arges on !"is
Bank<s /ravel $urrency $ard.
In"estment !ri"ileges
!vail o) assistance in )inancial &lanning. Invest%ent advice9 %arket
in)or%ation re&orts9 and invitations to investor %eets are o))ered
co%&li%entary to you.
0ifestyle !ri"ileges
Ho7ever9 it<s not all a1out ?ust )inancial services. -e ai% to &rovide a di))erent
5i)estyle e"&erience t,roug, 5i)estyle &rivileges like e"clusive invitations to
%ovie screenings9 &lays9 %usic concerts and ot,er s&ecial events s&onsored 1y
!"is Bank9 es&ecially )or our Priority Banking $usto%ers.
#om(limentary Gold #redit #ard
#om(limentary Gold Standard #redit #ard and Gold Standard Sec-red
#redit #ard to the !riority Banking c-stomers5
:?A off on the Iss-ance 2ee of Gold !l-s #redit #ard and Gold !l-s
Sec-red #redit #ard to the !riority Banking #-stomers5 /,e Priority
1anking $usto%er s,all 1e c,arged +s. 200 as annual %aintenance c,arge.
* 21 *
Eligibility #riteria
Fou can sign u& )or Priority Banking service 1y agreeing to any one o) t,e
)ollo7ing criteria
!verage =uarterly 1alance @!IBA o) +s. 1 5ak, in your savings account @ t,is
re=uire%ent is +s. 729000 i) in case you ,ave a salary account 7it, !"is BankA
!verage =uarterly 1alance o) +s. 2 5ak,s in co%1ination o) your savings and
ter% de&osits @.ini%u% !IB o) +s. 29000 in t,e savings accountA
.ini%u% average =uarterly relations,i& o) +s. 10 5ak,s across %e%1ers o)
t,e sa%e )a%ily.
.ini%u% average =uarterly relations,i& o) +s. 2 5ak,s in Encas, ( @6le"i
'e&ositsA account.
Conditions Apply
All loans and credit facilities are at the sole discretion of the Bank.
Other/Correspondent Bank commission and fees will e char!ed where"er
applicale.
A#is Bank does not !uarantee returns on any of the in"estments.
$tandard terms % conditions and RB& rules apply.
'riority Bankin! is offered in select Branches/Cities only.
Non%'esident (#)ternal* N'# Savings Account
!ny &erson resident outside India %ay o&en N+E account. /,is account &er%its a
N+I to ,old and %aintain )oreign currency earnings in Indian ru&ees. /,e &rinci&al
and interest earned on t,ese 1alances are )reely re&atria1le.
-,et,er you are a student9 a &ro)essional9 a salaried e%&loyee or an entre&reneur9 t,is
account 7ill %eet all your 1anking needs
* 2+ *
Nomination 2acility
No%ination can 1e in )avour o) resident or non-resident
'e(atriation of f-nds by nominee

'emittance abroad by Non@'esident NomineeB

Banks %ay allo7 re%ittance o) )unds a1road9 or )unds %ay 1e credited to N+E or
6$N+ de&osits.

'emittances abroad by 'esident NomineeB

6unds are to 1e credited to t,e ordinary SB account. I) t,e no%inee 7ants to
re%it )unds outside India )or %eeting t,e lia1ilities o) t,e deceased9 s,ould
o1tain &er%ission )ro% +BI.
2eat-res
5o7 %ini%u% 1alance re=uire%ent o) +s 29000
<.ulticity< c,e=ue 1ook 7,ic, 7ill &er%it you to %ake &ay%ent via c,e=ue
across %ulti&le locations
.andate or Po7er o) !ttorney )acility availa1le so t,at in your a1sence )ro%
t,e country you can aut,orize your relative or )riend to o&erate conduct
1anking transactions on your 1e,al)
6ree i$onnectB ( P 7 account access t,roug, secure Internet 1anking )acility
)ro% any7,ere and anyti%e
3nline s,o&&ing %all and utility 1ill &ay%ent )acility 1y using our internet
1ased i$onnect 1anking login
6ree &ersonal accident cover o) Indian +u&ees 9009000 on our 'e1it $ard @/,e
insurance cover 7ill co%e in )orce only a)ter you %ake your )irst success)ul
&ay%ent transaction at any %erc,ant esta1lis,%ent.AM
/a" !dvisory Services )ro% our e%&anelled consultants
!ssistance to o1tain Inco%e /a" P!N $ards to %ake you co%&liant 7it, t,e
ta" regulations o) your native land
*Conditions Apply
* 23 *
Doc-mentation
In order to o&en an account custo%er 7ill ,ave to su1%it t,e )ollo7ing docu%ents.
N'I or !I$ Acco-nt
6or N+I @Non +esident IndianA
P,otoco&y o) your current &ass&ort 7,ere your identity details9 &ass&ort
details9 date and &lace o) 1irt, and signature a&&ear
P,otoco&y o) valid 7ork &er%it or e%&loy%ent visa
6or PI3 @Person o) Indian 3riginA
P,otoco&y o) your current &ass&ort 7,ere your identity details9 &ass&ort
details9 date and &lace o) 1irt, and signature a&&ear
P,otoco&y o) PI3 $ard or sel)-declaration )or PI3
!ll t,e a1ove &,otoco&ies s,ould 1e attested in case you are do7nloading t,e
account o&ening )or% and sending it to India. !ttestation can 1e done 1y your 1anker
a1road or t,e Indian E%1assy or notary or e=uivalent aut,ority as &er t,e a&&lica1le
la7.
/,e address &roo) %ust %atc, 7it, t,e co%%unication address selected 1y you on
t,is +elations,i& 6or%.
!ny 3ne 3) /,e 6ollo7ing !ddress Proo)s
Ctility Bill
'riving 5icense
+esidence Per%it @4ovt. Issued Identity $ardA
$redit $ard Bills
+ent +ecei&t
3verseas or Indian Bank State%ent
N+I Salary !ccount
$o&y o) &ass&ort 7,ere your identity details9 &ass&ort details9 date and
&lace o) 1irt, and signature a&&ear
P,otoco&y o) valid 7ork &er%it or e%&loy%ent visa
E%&loy%ent 5etter
5etter )ro% t,e e%&loyer con)ir%ing direct credit o) salary to t,e
* 22 *
account
.ariners International !ccount
$o&y o) Pass&ort along 7it, co&y o) valid Disa
$'$ @$ontinuous 'isc,arge $erti)icateA
$o&y o) duly acce&ted 7ork contract
'eclaration 5etter
1ho cannot o(en an N'I Acco-ntB
/,e )ollo7ing cannot o&en a N+I account
+esidents 7,o travel overseas )or ,ealt, and %edical c,eck u&9 or
6or any tour a1road )or t,eir s,ort visit 7,et,er on e"cursion or 1usiness
&ro%otion9 or
+esiding in Banglades, or Pakistan 7it,out &rior a&&roval o) +BI9 or
+esiding in Ne&al and B,utan9 or
Sea)arers e%&loyed 1y Indian s,i&&ing co%&anies
1ealth %anagement
/,e 6ocus o) t,e -ealt, .anage%ent grou& is to increase )ee inco%e earned 1y t,e
1ank t,roug, cross sales o) t,ird Party Products. /,e -ealt, .anage%ent Cnit is
)urt,er divided into t7o distinct &arts t,e 6inancial !dvisory Services and t,e -ealt,
!dvisory Services. ! dedicated researc, cell su&&orts 1ot, t,ese su1 units.
2inancial Ad"isory Ser"ices
/,ese Services are &egged at t,e V%ass a))luentW custo%ers at t,e retail end o) t,e
%arket. /,e 1ank o))ers .utual 6unds9 Bonds and 4eneral Insurance !dvise under
t,ese Services.
/,e 1ank is an !.6I registered 'istri1utor and ,as tie-u&s 7it, all %a?or .utual
6und Houses )or distri1ution o) t,eir &roducts. /,e Bank ,as tied u& 7it, Ba?a?
!llianz )or distri1ution o) its non life ins-rance &roducts as a &art o) t,e Banc
assurance %odel
! se&arate sales c,annel o) Invest%ent !dvisors and t,e Banc assurance !dvisors
drives t,e sales at t,e 1ranc, level. /,ese advisors are s&ecialists in t,eir res&ective
)ields and are !.6I or I+'! certi)ied. /,e services o) t,e 6inancial !dvisory grou&
are %ainly targeted at Priority Banking custo%ers and also at $or&orates and /rusts
* 23 *
3nline trading is also 1eing launc,ed s,ortly to )acilitate e=uity invest%ents )or t,e
retail custo%ers.
1ealth Ad"isory Ser"ices @ %$/C'
/,is service )ocuses on t,e VSeriously +ic,W seg%ent and caters to all t,e 1anking
and invest%ent needs o) a custo%er. !long 7it, .utual )und and Bond invest%ents9
.o,ur also o))ers invest%ents in e=uity t,roug, Non L 'iscretionary Port)olio
.anage%ent services. .o,ur ai%s at &roviding a one-&oint contact )or all 1anking
and invest%ent services o) its custo%ers.
/,e sales are driven t,roug, a c,annel o) -ealt, .anagers and Service .anagers
7orking toget,er to deliver a sea%less service to t,e client. Based on t,e researc,
reco%%endations o) t,e researc, tea% t,e 7ealt, %anagers %anage 1*
t,e &ort)olios o) t,eir clients. /,e day-to-day transactions are taken care o) 1y t,e
service %anager.
Besides invest%ents t,e -ealt, .anager is also res&onsi1le )or cross selling ot,er
&roducts o) t,e 1ank i.e. loans9 cards etc.
Alternate #hannels)
/,e alternate c,annels o) t,e 1ank are t,e )ollo7ingB
- !/. $,annel
- Internet Banking $,annel
- /ele-1anking $,annel
- .o1ile Banking $,annel
- $all-$enter
AT% #hannelB /,e 1ank ,as 18*1 !/.s as on #1.0#.00*. /,is includes all our
onsite and o))-site !/.s. !ll our !/.s are connected to our Base( !/. s7itc,9
7,ic, in turn interacts 7it, our centralized core 1anking so)t7are )or transaction
&rocessing.
/,e Bank t,roug, its !/.s o))ers t,e )ollo7ing servicesB
Bankin! $er"ices
- $as, -it,dra7al9 7it, real ti%e de1it to custo%er<s account
* 27 *
- $as, 8 $,e=ue 'e&osit
- Balance In=uiry
- PIN $,ange
- .ini State%ent
$ther Ser"ices
- .o1ile !irti%e +e)ill )or Hutc,9 !irtel Idea9 BP59 $ellular9 +I.9 /ata /ele
- 6acility )or Non C/I 1ank DIS! card ,olders to re)ill t,eir Pre&aid &,ones.
- 5i)e Insurance $or&oration Pre%iu% Pay%ent
- Bill Pay%ent e.g.B BSN59 ./N5
- 6unds /rans)er @7it,in o7n accountsA
-3nline 'onations to /rusts 8 N43s.
- Purc,ase and rede%&tion o) C/I .utual 6und Sc,e%es t,roug, t,e !/..
$hared Resource
-e ,ave 1een &ioneers in develo&ing s,ared net7orks in t,e country !&art )ro%
ac=uiring !/. /ransactions t,roug, DIS!K.aster$ard> 7e ,ave !/. S,aring
!rrange%ents @Bilateral and .ultilateralA 7it, t,e )ollo7ing &artnersB
Bilateral !/. s,aring arrange%ent
1. State Bank o) India . !BN !%ro Bank
#. Bank o) +a?ast,an (. Earur Dysya Bank
2. !nd,ra Bank
%-ltilateral
1. $as,net @! s,ared net7ork run 1y Euronet India Pvt. 5td.A
. B!N$S @6or%erly kno7n as S7ad,an. No7 run 1y E 6unds 5td.A
* 2( *
Strategic Tie@-(s
-e ,ave also tied u& 7it, -estern +ail7ays @.u%1aiA9 $entral +ail7ays @.u%1aiA9
Pantaloons9 HP$59 and BP$5 )or setting u& !/.s at t,eir locations.
!l%ost all costs related to setting u& and %aintenance o) an !/. net7ork are )i"ed.
/,us9 t,e c,allenge )or t,e Bank ,as 1een to %igrate custo%ers to t,is c,annel and
develo& ne7 strea%s o) revenues )ro% t,is c,annel9 in order to %ake t,e c,annel
via1le. /,e Bank ,as ac,ieved tre%endous success in t,is regard. -e ,ave 1een a1le
to %igrate a1out 00G o) all cas, dis1urse%ent transactions to our !/.s.
/o generate direct revenue )ro% t,e !/. $,annel9 t,e 1ank ,as ado&ted strategiesB
- !/. S,aring 7it, ot,er 1anks
- Ne7 )unctionalities suc, as %o1ile airti%e re)ill9 1ill &ay%ent 8 %utual )und sales
t,roug, 7,ic, our 1ank earns a co%%ission
/,e 1ank ,as also set u& !/. galleries at # locations. Eac, o) t,e 4allery ,as
!/.s )or t,e convenience o) t,e custo%ers9 in)or%ation kiosk9 a card o&erated
touc,-screen internet kiosk9 t,oug, 7,ic, t,e custo%ers can access t,eir I$onnect
accounts 7it, 1ank and &er)or% t,eir 1anking transactions suc, as )unds trans)er9 1ill
&ay%ent9 1alance in=uiry9 etc. ! 1ill &ay%ent kiosk ,as also 1een set u& at t,is
gallery.
/,e !/. $,annel )or t,e 1ank ,as 1een a %a?or custo%er ac=uisition tool.
Increasingly t,e c,annel is 1eing seen as a custo%er-servicing tool and all t,e ne7
value Ladded services are &art o) t,at initiative.
Internet Banking $,annel
Since !&ril 0009 t,e Internet Banking c,annel ,as gro7n )ast to co%&le%ent t,e
1ranc, and !/. net7ork. !s o) .arc, 00*9 t,ere are around 0 lac users o)
Internet Banking9 7,ic, a%ounts to %ore t,an 20G o) our retail 1anking savings
account custo%ers.
!&art )ro% routine )unctional like 1alance and transactions looku&9 7e also &rovide a
* 28 *
nu%1er o) value-added services on t,e Internet 1anking &lat)or%. ! 1rie) descri&tion
o) eac, &roduct is given 1elo7B
6unds /rans)ers
$urrently9 7e o))er t,ree ty&es o) )unds trans)ersB
/o t,e custo%ers o7n !"is Bank account @linked to sa%e custo%er idA.
/o any !"is1ank account
'ower TransferB /o any account in any ot,er 1ank in India. /,is service is availa1le
)or trans)ers to any 1ranc, o) any 1ank &rovided t,e 1ranc, is in t,e 12 +BI centers
in t,e country.
!ll t,e a1ove services are )ree to our savings 1ank custo%ers. Por7er /rans)er9
,o7ever9 is c,arged at +s.17 &er transaction )or custo%ers ot,er t,an savings account
custo%ers.
Bill Pay%ent
/,e 1ill &ay%ent services on t,e Internet can 1e classi)ied into t,ree categoriesB
Present%ent or EBPP @Electronic Bill Present%ent and Pay%entA. Cnder t,is ty&e o)
1ill &ay%ent9 t,e custo%er needs to register )or eac, 1ill. 3nce registered9 t,e 1iller
7ill send an electronic version o) t,e 1ill )or acce&tance and &ay%ent.
'irect Pay%entB Cnder t,is ty&e o) 1ill &ay%ent9 no 1ill &resent%ent ,a&&ens. /,e
custo%er is )ree to select t,e 1iller and &ay accordingly to ,is convenience.
'ayeeB /,is a variation o) direct &ay%ent %et,od 7it, t,e custo%er creating ,is o7n
1iller. 6or e"a%&le9 &ay%ent o) rent to landlord. /,e landlordHs account details 7ould
ty&ically 1e entered and &ay%ent %ade on a recurring 1asis.
S,o&&ing
! custo%er 7it, Internet 1anking access can 1uy )ro% %erc,ants registered 7it, us
and &ay t,roug, t,e direct de1it )acility on our 7e1site.
3t,er Services
!&art )ro% t,e a1ove9 t,e custo%er can give re=uests )or sto& &ay%ents and c,e=ue
1ooks.
* 2) *
.o1ile Banking $,annel
.o1ile 1anking 7as launc,ed 1y t,e Bank in 3cto1er 00(. -it,in t,e last one and a
,al) year9 t,e custo%er 1ase ,as gro7n to over )ive lac su1scri1ers as o) !&ril 00*.
-e o))er t,e )ollo7ing t7o ty&e services in %o1ile 1ankingB
A-tomatic Alerts
! su1scri1er is alerted t,roug, S.S on t,e activities in ,is account 7it, auto%atic
alerts )or every de1it or credit in ,is account o) %ore t,an +s. 29000.
!lso9 i) t,e custo%er is registered )or 1ill &ay%ents9 ,e receives an alert as soon as a
1ill is &resented 1y t,e 1iller )or &ay%ent.
Benefits
@ Safety) Be alerted on any transaction a1ove +s.29000 in your account so t,at action
can 1e initiated &ro%&tly in case o) any %isuse o) t,e account.
@ #on"enience) Eno7 t,e status o) t,e account )ro% 7,erever you are.
Ser"ice A"ailability
$urrently t,e service is availa1le )or t,e )ollo7ing custo%ersB
SBEOFB Easy Savings !ccount
SBS!5B Salary Po7er !ccount
SB'./B 'e%at !ccount
SBS./B S%art Privilege !ccount
SBS/CB Students !ccount
SB-'NB -it,dra7al !ccount
SBSP!B Senior Privilege !ccount
SBPB4B Priority !ccount @Including )lagged o)) &riority custo%ersA
#harges
/,e service is c,argea1le at +s.100 &lus ta"es @total +s.11.(A )or all custo%ers
ot,er t,an Senior Privilege account,olders9 Priority account,olders and sta)).
'egistration !rocess
/,e custo%er can register )ro% t,e )ollo7ing c,annelsB
!ccount 3&ening 6or%
Branc, @t,roug, a 7ritten re=uest or )or%A
i$onnect
!/.
* 30 *
C(date %obile N-mber
/,e custo%er can u&date ,is %o1ile nu%1er t,roug, t,e )ollo7ing c,annelsB
Branc, @t,roug, a 7ritten re=uest or )or%A
i$onnect
!/.
De@register
/,e custo%er can de-register t,roug, t,e )ollo7ing c,annelsB
Branc, @t,roug, a 7ritten re=uest or )or%A
i$onnect
S.S @1y sending SCSPS.S to t,e %o1ile 1anking nu%1erA
4redit 4ards
* 31 *
'ebit 4ards
#ards Di"ision )
/,e $ards 'ivision in +etail Banking 'e&art%ent is res&onsi1le )or 1ot, t,e $ards
issuance Business as 7ell as .erc,ant !c=uiring Services. 0
3n t,e Issuance side9 t,e Bank ,as t7o very strong &roducts viz t,e International
'e1it cu% !/. $ard 8 t,e International /ravel $urrency $ard. In 6F H02-0*9 ne7
initiatives )ro% t,e $ards 'ivision ,ave 1een t,e Disa 4old 'e1it $ard9 +e7ards
$ard and t,e /ravel $urrency $ard in several ne7 currencies.
DEBIT #A'D)
! 'e1it $ard &rovides on-line direct electronic &ay%ent )ro% a Bank !ccount )or
&ay%ents at .erc,ant Esta1lis,%ents @s,o&s9 restaurants9 &etrol &u%&s etc.A9 and
* 3+ *
access to !/.s )or cas, 7it,dra7als and in=uiries. It can 1e used 1ot, as an !/.
$ard and as a %et,od o) &ay%ent @instead o) cas, K c,e=uesA 7,en &urc,asing goods
and services.
/,e di))erence 1et7een a 'e1it $ard and a $redit $ard is t,e di))erence 1et7een
:de1it: and :credit.: 'e1it %eans :su1tract.: -,en you use a de1it card9 you are
su1tracting your %oney )ro% your o7n 1ank account. 'e1it cards allo7 t,e custo%er
to s&end only 7,at is in t,e custo%erHs 1ank account. It is a =uick transaction
1et7een t,e %erc,ant and t,e custo%erHs &ersonal 1ank account.
$redit is %oney %ade availa1le to t,e custo%er 1y a 1ank or ot,er )inancial
institution9 like a loan. /,e a%ount t,e issuer allo7s t,e custo%er to use is
deter%ined 1y t,e custo%erHs credit ,istory9 inco%e9 de1ts9 and a1ility to &ay. /,e
custo%er %ay use t,e credit 7it, t,e understanding t,at ,e 7ill re&ay t,e a%ount9
&lus interest i) t,e custo%er does not &ay in )ull eac, %ont,. /,e custo%er 7ill
receive a %ont,ly state%ent detailing t,e c,arges and &ay%ent re=uire%ents.
T/E ADIS BANK DEBIT #A'D
/,e !"is Bank International 'e1it $ard is a DIS! ElectronKDisa 6lagK .aster$ard
Cne%1ossed card and is acce&ted glo1ally at all DIS! K .aster$ard !/.s and
.erc,ant Esta1lis,%ents acce&ting DisaK.aster$ard cards. /,e Bank ,as issued
%ore t,an ((9009000 'e1it $ards. /,e Bank issues 1et7een 100000-10000 de1it
cards to its custo%ers consistently every %ont,.
2eat-res)
Ins-ranceB /,e C/I Bank International 'e1it $ard co%es 7it, t,e )ollo7ing
insurance )eatures.
0ost #ard 0iabilityB
!PIS Bank 'e1it $ard,older is insured )or risk o) loss due to )raudulent use o) a
lostK stolen K %issing 'e1it $ard. !ll ,e needs to do is co%%unicate t,e loss o) your
$ard 1y calling our (-Hour $usto%er Service Nu%1er or Branc, @during 7orking
,oursA.
* 33 *
!-rchase !rotectionB !ll consu%er dura1le goods &urc,ased using t,e 'e1it $ard
are insured against )ire9 natural cala%ity9 1urglary and ,ouse L 1reaking u&to 00 days
)ro% t,e date o) &urc,ase.
/,ere is a co%1ined li%it o) +s. 209000K- &er card )or Oero 5ost $ard 5ia1ility and
Purc,ase Protection. /,is li%it is +s. 1729000K- )or 4old 'e1it $ard.
!ersonal Accident #o"er) In t,e un)ortunate event o) loss o) li)e in a accidental
%is,a&9 t,e custo%erHs 1ene)iciaries 7ill receive t,e 1ene)it o) accident insurance o)
u& to +s. 5ak,s @+s. 2 5ak,s in case o) 4old 'e1it $ardA. /,e Personal !ccident
$over co%es into )orce as soon as t,e 'e1it $ard is used )or a &ay%ent transaction at
any .erc,ant 3utlet. /,e &ersonal accident insurance covers t,e de1it card,older
and co%&ensates t,e no%inee in t,e event o) accident leading to deat,. Su% Insured
+s. 009000K +s. 2009000 &er card,older @a ca& o) sa%e a%ount in t,e event o)
%ulti&le cards K %ulti&le accounts &er &ersonA. /,e clai% settle%ent &rocedure and all
t,e )or%sK docu%entation re=uired at t,e ti%e o) clai% su1%ission are availa1le 7it,
all our 1ranc,es. /,e custo%er %ay also contact 0-22087700 t,e 'e1it $ard ,el&
line directly.
79@/o-r #-stomer Ser"iceB 01--22087700 )or around t,e clock assistance )or
!PIS Bank 'e1it card,olders.
/,e $,arges relating to t,e 'e1it $ard are as under.
%ARTI49/ARS 4:AR&6S
Issuan;e 4harges Rs" )3<- per 4ard
Annua, Fee Rs" 100<- per 4ard
4ard Rep,a;ement 4harges Rs" )3<- per 4ard
'up,i;ate %I# Rs" 30<- per 4ard
Transactional Charges
A) 9TI .an$ AT!s #o 4harges
B* '&(A+ "asterCar, A#"s
In INDIA
I) 4ash =ithdra1a,
II) .a,an;e In>uiry
ABROAD
4ash =ithdra1a,
.a,an;e In>uiry
Rs" 30<-
Rs" 13<-
Rs" 1+3<-
Rs" +3<-
* 32 *
1. /,e c,arges are 7aived )or 1ranc,es at se%i ur1an and rural centres.
. /,e c,arges )or $urrent !ccounts 7ill 1e t,e sa%e as t,at )or SB L N3+
#. /,e c,arges )or SB L './9 SB-SP5 and SB L S/C 7ill 1e t,e sa%e as t,at )or
SB-N3+.
(. /,ere 7ill 1e no c,arges )or 'e1it $ards issued to SB L SP!9 SB-PB9 SB L /+S
and SB L S/6
2. /,ere 7ill 1e no c,arges )or cards issued to N+E 8 N+3 !ccounts.
*. /,e c,arges are 7aived )or &ri%ary card to SB L S!5.
'E.ENCE D'I.E'S
In t,e a1sence o) any annual )ee9 t,e revenue driver )or t,e Bank is t,e co%%ission
earned Q 1.1G o) t,e transaction a%ount9 7,en a custo%er uses ,is 'e1it $ard at a
%erc,ant outlet. /,us t,e c,allenge is t7o)oldB
!ctivation o) 'or%ant $ards
.igration o) transactions at !/.s @non-revenue earningA to Point o) Sale @1.1GA
In t,e )inancial year 002-0* t,e Bank earned a&&ro"i%ately +s. 11.7 crore )ro% its
'e1it $ard &rogra%. Csage o) t,e $ard varies according to age and location. Peo&le
in t,e %etros9 large to7ns use t,e 'e1it $ard 1ecause o) %ore a7areness and
concentration o) !/.s and P3S ter%inals. /,e ,ig,est usage co%es )ro% /ier I
cities like .u%1ai9 'el,i9 Eolkata9 $,ennai9 Hydera1ad and Bangalore 7,ere %ost
%erc,ant outlets ,ave E'$s @Electronic 'ata $a&ture /er%inalsA. Si%ilarly age o)
t,e custo%er also ,as a 1earing on t,e usage &attern. Studies s,o7 t,at t,e 'e1it
$ard is used %a"i%u% 1y &eo&le in t,e age grou& o) 2-(2.
New Initiati"es
aA +e%ittance $ard
/,e !PIS Bank +e%ittance $ard. 5aunc,ed in association 7it, +e%itIndia.co%9 is
a uni=ue &roduct t,at ,as c,anged t,e 7ay %oney is sent across 1orders. +e%itters
)ro% # di))erent countries including t,e CS!9 CE9 4ul) $ountries can send %oney
to India t,roug, t,e +e%ittance $ard.
/,e &roduct is availa1le as a delivery %ode @ot,er delivery %odes 1eing 'e%and
'ra)tsK'irect credits to Bank accountsA )or re%ittances %ade t,roug, t,e -e1 Portal
* 33 *
777.+e%itIndia.co%. Based on t,e re%itterHs re=uest9 7e &re&are a &ersonalised
+e%ittance $ard )or t,e 1ene)iciary9 7,ic, is &reloaded 7it, t,e )unds re%itted to
,i% in IN+. /,e card is sent in a -elco%e Eit to t,e 1ene)iciary9 7,o ,as to take it to
t,e nearest !PIS Bank 1ranc, to co%&lete so%e 1asic )or%alities in order to activate
,isK,er card. 3nce t,e card is activated9 it 7orks ?ust like a nor%al !/.-cu%-'e1it
$ard9 usa1le at all DIS! !/.s )or 7it,dra7ing )unds and at all DIS! ena1led P3S
outlets to &ay )or &urc,ases.
Su1se=uent re%ittances are directly loaded onto t,e card and &rovide t,e 1ene)iciary
7it, al%ost instant access to t,e )unds re%itted to ,i%.
/,us9 t,e &roduct is &ri%arily ai%ed at &roviding a ,assle-)ree and convenient
solution to 1ene)iciaries 7,o receive re%ittances on a regular 1asis.
3t,er )eatures &rovided to +e%ittance $ard custo%ers are as )ollo7sB
.ulti-city !t Par c,e=ue1ook @on re=uestA
No %ini%u% average 1alance re=uire%ent
Encas, )acility
Iuarterly interest &ay%ent
'aily $as, -it,dra7al 5i%it o) +s. (09000K-
'aily $as, -it,dra7al 5i%it o) +s. (09000K-
6ree Insurance cover co%&rising o)B
Purc,ase &rotection
Oero lost card lia1ility
Internet and /ele1anking )acility
b+ .ISA %oney Transfer Ser"ice
/,e DIS! .oney /rans)er Service ,as no7 %ad it &ossi1le to send %oney )ro% an
!PIS Bank account to any o) t,e 8 %illion DIS! $ards issued in India.
Eligi1ility
Sender of 2-ndsB /o avail o) t,e DIS! .oney /rans)er Service9 t,e sender o) )unds
needs to 1e a ,older o) eit,er o) t,e )ollo7ingB
! 1ank account 7it, !PIS Bank
* 37 *
!ny DIS! $ard issued 1y !PIS Bank
Beneficiary of 2-ndsB /,e 1ene)iciary o) t,e )unds sho-ld ,ave a DIS! $ard @de1it
or credit9 iss-ed in India+. In case t,e 1ene)iciary DIS! $ard is linked to %ore t,an
one 1ank account9 )unds 7ill 1e trans)erred to t,e &ri%ary account linked o) t,e card.
A"ailability
/,e service ,as 1een ena1led t,roug, all our !/.s and i(Connect
/.
.
Csage
/,e DIS! %oney /rans)er service can 1e used )or t,e )ollo7ing &ur&osesB
/o send %oney to any o) t,e # %illion DIS! $ards any7,ere in India.
/o &ay DIS! credit card 1ills 1y giving t,e card nu%1er and %aking a direct
&ay%ent.
!PIS Bank accoun,olders 7,o ,old DIS! ElectronKDIS! 65!4 $ards can also
receive %oney )ro% any ot,er Bank account9 su1?ect to t,at Bank ena1ling DIS!
.oney /rans)er )or its account,olders.
-e intend to introduce several additional usage o&tions at a later date like &ay%ent o)
utility Bills9 Sc,ool and $ollege 6ees9 etc. t,roug, DIS! .oney /rans)er.
Time Taken for 2-nds Transfer
!lt,oug, t,e senderHs account 7ould 1e de1ited instantaneously or on t,e sc,eduled
date 7it, t,e trans)erred a%ount9 t,e )unds 7ill reac, t,e 1ene)iciaryHs DIS! $ard
7it,in one or t7o 7orking day9 de&ending on t,e ti%e o) transaction.
2-t-re initiati"es
In 6F H08-009 t,e Bank &lans to launc, t,e Pre&aid $or&orate $ard9 7,ic, 7ill 1e
1randed as a V+e7ards $ardW. /,e &roduct is 1eing ai%ed &ri%arily at cor&orates )or
dis1ursing co%%ission &ay%entsKrei%1urse%ents to t,eir
agentsKdistri1utorsKe%&loyees. /,e Bank is in advanced stages o) discussions 7it,
several cor&orate across t,e country. /,e Pre&aid $ard venture is e"&ected to 1ring
signi)icant revenue inco%e @&ri%arily t,roug, )ee inco%eA )or t,e Bank.
%erchant Ac3-iring Ser"ice )
* 3( *
!PIS Bank ,as launc,ed its !c=uiring 1usiness )ro% 'ece%1er 129 00#. /,ere ,as
1een an ent,usiastic res&onse )ro% %any &arts o) t,e country. In a s,ort s&an9 t,e
Bank ,as garnered a 1ase o) 9000 .erc,ant Esta1lis,%ents @.EsA and adding
around 19200 .Es &er %ont,9 t,e ,ig,est in t,e industry in ter%s o) nos. added &er
%ont,9 7,ic, is in tune 7it, t,e a%1ition o) 1eco%ing t,e #rd largest &layer 1y 6F
N00
%arket Scenario)
Business is concentrated in to& 8 centres
Ne7'el,i - #2G
.u%1ai - #0G
+estM - #2G
M@$,ennai9 Hydera1ad9 Bangalore9 Eolkata9 Pune9 !,%eda1ad and ot,ersA
To( 9 !layers)
'ank Banks %E Base *with !$S+
1 I$I$I Bank 1929000
H'6$ Bank *29000
# $I/I Bank 79000
( !PIS Bank 9000
$-r $ffering)
Salient Features o) $ards !cce&tance Services @!c=uiringA o))ered 1y !PIS Bank
isB
@Enhanced !rotection against 2ra-ds
/o ensure a ,ig, level o) &rotection )ro% )rauds9 7e ,ave 1uilt in so&,isticated
* 38 *
security )eatures additionally in t,e E'$s.
@#-rrent Acco-nt c-stomied to yo-r 'e3-irements
!PIS Bank o))ers * ty&es o) $urrent !ccount9 7,ic, you can c,oose )ro%9 1ased on
your s&eci)ic re=uire%ents.
@#-stomer #are of /ighest Standard)
! ro1ust9 round-t,e-clock aut,orization and %erc,ant su&&ort services )unction
ensures )ast res&onse ti%es and relia1le su&&ort in case o) net7ork outages and E'$
%al)unctioning. /,is %ini%izes do7nti%e9 t,us en,ancing &roductivity and
&ro)ita1ility.
@0oan against card recei"able *#ard !ower+)
/,e Bank o))ers sc,e%atic loan to securities t,e card receiva1les in t,e )or% o) cas,
credit and s,ort-ter% loans.
Transaction 2low)
* 3) *
BAN#ASSC'AN#E
Bancassurance i%&lies sales o) insurance &roducts t,roug, t,e Banking c,annel9
7,erein a Bank enters into a tie u& 7it, an insurance co%&any. /,e Bank 7ould 1e
&aid a co%%ission 1y t,e insurance co%&any )or eac, insurance &olicy sold. /,is
initiative 7ould ,el& t,e Bank to 1oost its )ee inco%e t,roug, co%%ission earned. In
turn t,e insurance co%&any can e))ectively ta& t,e BankHs custo%er 1ase and utilize
t,e 1ankHs resources and in)rastructure to %a"i%ize its sales. !s &er I+'! nor%s9 a
Bank is &er%itted to only tie u& 7it, 1 insurance co%&any @1 general insurance
co%&any and 1 li)e insurance co%&anyA o) eac, line o) 1usiness.
In early 0029 !PIS Bank entered into a Bancassurance tie u& 7it, a leading &rivate
sector insurance &layer9 Ba?a? !llianz 4eneral Insurance $o%&any 5td9 )or sales o)
non@life ins-rance &roducts t,roug, all its 1ranc,es. /,e )or%al launc, and
announce%ent o) t,e tie u& took &lace during .ay 007. !PIS Bank is yet to enter
into a 1ancassurance tie u& )or li)e insurance sales.
!s a result o) t,is tie u&9 a 7ide range o) insurance &roducts ,ave no7 1een %ade
availa1le t,roug, !PIS Bank 1ranc,es. Insurance is 1eing sold to all seg%ents9 viz.
retail custo%ers9 S.E seg%ent and cor&orate custo%ers as 7ell. /,is &artners,i& is
e"&ected to 1eco%e one o) t,e %a?or 1ancassurance tie-u&s in t,e Indian %arket.
/,e i%&ortant non-li)e &roducts include Healt, Insurance9 Personal !ccident
insurance9 House,olders Policy9 .otor insurance9 S,o&kee&ers Policy9 3))ice
Package &olicy9 3verseas /ravel Insurance9 6ire Insurance9 etc. /,ese are t,e
standardized insurance &roducts o) Ba?a? !llianz.
!&art )ro% selling standard Ba?a? !llianz &olicies9 !PIS Bank ,as also launc,ed (
s&ecial co-1randed general insurance &roducts in association 7it, Ba?a? !llianz.
/,ese &roducts 7ould 1e e"clusively sold to !PIS BankHs large retail custo%er 1ase
and s,all 1e availa1le only t,roug, !PIS Bank. /,ese &olicies o))er t,e custo%ers
* 70 *
greater 1ene)its9 %ore co%&etitive &ricing and ease o) &urc,ase as co%&ared to t,e
regular insurance &olicies.
/,ese co-1randed are as )ollo7sB
2amily /ealth)
-e o))er t,e custo%er9 t,e advantage o) insuring not ?ust ,i%sel) 1ut ,is entire )a%ily
7it, one &olicy. 3ur )a%ily Healt, insurance &rogra%%e &rovides a co%&re,ensive
,ealt, insurance t,at covers custo%er9 ,is s&ouse and # de&endent c,ildren u& to t,e
age o) 18 years. Hence t,e custo%er does not ,ave to &ay %ulti&le &re%iu%s to
insure all t,e %e%1ers9 in ,is )a%ily. #0
Hos&ital +ei%1urse%entB +ei%1urse%ent o) your ,os&ital e"&enses in case o)
sudden illness9 accidents or e%ergency surgeries and
Hos&ital $as, PayoutB !dditional cas, 1ene)it )or eac, and every co%&leted day o)
,os&italisation.
Safe /ome)
-e realize t,e custo%ers need to %ake t,eir ,o%es as secure in reality9 as it is in t,eir
%ind9 t,is is 7,y 7e ,ave launc,ed ESA2E /$%EE9 7,ic, &rovides &rotection )or
your &ro&erty and valua1les at t,e custo%ers ,o%e 7it, %ini%al &a&er7ork against
losses due to )ire9 allied &erils9 1urglary and larceny.
Safe G-ard)
5o7 cost &ersonal accident &olicy9 7,ic, insures t,e custo%er9 against risk o)
accidental deat,9 accidental &er%anent total disa1ility and accidental &er%anent
&artial disa1ility.
Smart Ad"antage)
S%art !dvantage is a 7o%en s&eci)ic $ritical Illness insurance &lan t,at ,as 1een
designed )or kee&ing in %ind t,e critical illnesses and ot,er attendant risks t,at are
es&ecially )aced 1y 7o%en.
! guaranteed cas, su% 7ill 1e &aid in case t,e insured @i.e custo%erA is diagnosed
7it, a li)e-t,reatening illness. /,e 1ene)it a%ount under t,is &olicy ,el&s to take care
o) ,eavy %edical costs )or treat%ent o) critical illness. Hence &rovides &rotection
* 71 *
)ro% t,e econo%ic i%&act o) critical illness.
$ther Ins-rance 'etail !rod-cts offered by ADIS Bank)
Burglary
$ritical Illness
6ire and allied &erils
House,older
Personal 4uard @Personal !ccident PolicyA
S,o&kee&ers
/ravel $o%&anion @International /ravel InsuranceA #1
Silver Healt, @Healt, insurance )or ,ig,er aged custo%ersA
.otor De,icle Policy
Healt, 4uard @Individual ,ealt, insurance &roductA
Hos&ital $as,
#or(orate !rod-cts
-e also cater to our $or&orate 8 S.E seg%ent 1y o))ering t,e )ollo7ing ty&es o)
&oliciesB
6ire and allied &erils
.oney Insurance
6idelity Insurance
E%&loyee Bene)it Policies like 4rou& Healt, 8 4rou& Personal !ccident
Policies
-ork%en $o%&ensation
.arine Insurance
S&ecialty &roducts like '839 E83 and BBB etc.
3))ice Insurance
Since !griculture still contri1utes a %a?or c,unk to t,e Indian econo%y9 7e ,ave
devised &roducts )or t,e sa%e.
* 7+ *
'etail Banking At a Glance
#or(orate #omm-nication F %arket 'esearch)
%ainline ad"ertising cam(aignB Pri%arily to carry on 7it, our cor&orate 1rand L
1uilding initiative t,roug, our cor&orate advertising. -e ,ave 7orked out a
conce&tual N&ositioningH o&tion )or C/I Bank9 1roadly on t,e &lat)or% o) VSolutions
t,at %a"i%ize t,e &o7er o) %oney )or t,e consu%erW L 7it, t,e 1aseline NSolutions
)or a li)eti%eH. /,e idea is to zero in u&on t,at 1ig &ositioning &lat)or% L 1ased on t,e
* 73 *
role o) C/I 1ank in t,e consu%erHs li)e - and all consu%er L directed creatives
including cor&orate 1rand advertising9 &roduct advertising as 7ell as t,ose )or 1ranc,
o&enings and anyt,ing else 7ill ,ave to necessarily coincide 7it, t,e 1ig idea to
rein)orce t,e synergy.
General ad"ertisingB 3ngoing activity - enco%&assing 1ranc, o&ening
announce%ents9 statutory advertise%ents9 recruit%ent advertising and develo&%ent o)
cor&orate &ro%otional %aterials.
* 72 *
N'I cam(aign) ! s&ecialized N+I L s&eci)ic advertising ca%&aign is carried out
every year9 ,ig,lig,ting t,e &ositives o) our 1ankHs N+E account9 in t,e 1ranc,es in
Eerala9 /,e ca%&aign is usually &lanned to run in t,e %iddle o) ;uly t,at coincides
7it, t,e &eriod 7,en t,e N+Is )ro% t,e 4ul) return to India )or t,eir annual vacation.
!-blic 'elationsB ongoing activity 7it, a vie7 to increasing visi1ility9 rein)orcing
%arket a7areness and en,ancing &erce&tions o) C/I Bank a%ongst our target
audience L industry9 investors and custo%ers.
Ser"ice %onitoring) ! ,olistic service evaluation a&&roac, across 110 o) our
1ranc,es across t,e country L.ystery custo%er )indings )or identi)ying tactical ga&s
and custo%er satis)action audit )or identi)ication o) strategic issues &ertaining to
service )or t,e Bank as a 7,ole.
Internal #omm-nicationB 7it, a vie7 to 1olster e%&loyee attac,%ent and
engage%ent. Pri%arily in t,e )or% o) conceiving9 editing and &u1lis,ing t,e in L,ouse
%agazine GB-wordH5
RETAIL ASSETS
+etail $redit is e%erging as one o) t,e )ocus areas o) %ost o) t,e 1anks in t,e country.
/,e retail credit 1usiness ,ere is still very s%all co%&ared to so%e o) t,e develo&ed
countries o) t,e 7orld. /,e 1usiness is also in a nascent stage i) co%&ared to t,e
cor&orate loans in t,e country and co%&rises o) around 0 G o) t,e total co%%ercial
1ank loans.
/,e retail credit 1usiness is =uite 7ell esta1lis,ed in tier I cities o) t,e country.
Ho7ever9 it is still in t,e evolving stage in tier II cities and in t,e nascent stage in tier
III cities. $onse=uently9 t,e consu%ers o) tier I cities are t,e %ost a7are lot9 7it, t,e
consu%ers in t,e tier III cities ,aving a su1stantially lo7er a7areness. In s&ite o) t,is9
t,e level o) a7areness and t,e de%and )ro% consu%ers ,as increased ra&idly in t,e
last cou&le o) years due to t,e e%ergence o) ne7 aggressive &layers in t,e %arket.
#hallenges for ADIS Bank
* 73 *
!PIS Bank ,as 1een a late entrant in t,e 1usiness o) retail credit. /,e Bank ,as to
overco%e intense co%&etition 1y esta1lis,ed &layers to 1e a signi)icant &layer in t,is
1usiness in s&ite o) a large &ortion o) t,e %arket re%aining unta&&ed.
/,e interest rates during t,e &ast )e7 years ,ad )allen drastically. In t,e recent %ont,s
t,e interest rates ,ave again started %oving nort,7ards and so it is a %a?or c,allenge
to %aintain &ro)ita1ility 7,ile si%ultaneously 1uilding u& cost e))ective &rocesses and
large volu%es in a relatively s,ort &eriod o) ti%e. /o 1uild 1usiness volu%es9 t,e
Bank is develo&ing lo7 cost distri1ution c,annels and also en,ancing t,e use o)
alternate c,annels @.o1ile9 !/.9 Internet etcA. /,e Bank is also e"&anding t,is
1usiness =uickly to tier II and III cities and leveraging t,e strengt, and reac, o) its
e"isting Branc,es )or t,is &ur&ose.
/,e Bank is concentrating on an overall gro7t, in t,e &ort)olio 7it, a %i" o) secured
and unsecured loans. /o 1uild u& t,e +etail !sset &ort)olio9 t,e Bank ,as identi)ied
t,e )ollo7ing action &ointsB
- +ule 1ased risk assess%ent9 %onitoring9 e))ective recovery and collections
- P'$ Handling and Servicing
- I/ $a&a1ilities
- 6ocus on 1uilding dealer alliances K'S! net7orks
- 4ro7t, t,roug, !lliances and distri1uted )inance.
/,e +etail !sset &roducts o) t,e Bank are B
- Personal Po7er
- Po7er 'rive
- Po7er Ho%e
- Study Po7er
- $onsu%er Po7er
- 5oan against S,ares
ADIS Bank I 'etail Assets ) The &ear 7??<@?=
In t,e year ended .arc, #1 0089 our retail credit &ort)olio registered a su1stantial
year-to-year gro7t, o) 22G. !s on #1.#.0089 t,e &ort)olio aggregated +s. 822.20
* 77 *
crores9 u& )ro% +s. *08.*( crores as on #1.#.007. !t &resent it )or%s 0 G o) t,e
total advances o) t,e Bank9 u& )ro% 7G as on #1.#.007.
ADIS BANK I 'ETAI0 ASSETS ) T/E &EA' A/EAD *7??<@?=+)@
/,e Bank &lans to a%1itiously gro7 its retail assets &ort)olio )ro% +s. 822 crores @as
on .arc, #19 008A to ne7 ,eig,ts t,is year.
In order to ac,ieve t,is9 a t7o &ronged a&&roac, strategy is conte%&latedB
@ B-siness thro-gh G'etail Asset #entresH *at maJor centres+ and GSatellite 'etail
Asset #entresH *at other centres+
@ B-siness thro-gh Alliances K Sec-ritisation
B-siness thro-gh G'etail Asset #entresH *at maJor centres+ and GSatellite 'etail
Asset #entresH *at other centres+
Business throu!h )Retail Asset Centres* (RACs)B /,e strategy is 1eing i%&le%ented
city-7ise. +!$s ,ave already 1een set-u& at 12 %a?or centers. /,e 8 S+!$s ,ave
added a ne7 di%ension to t,e +etail !ssets distri1ution 1y &roviding ne7er 1usiness
o&&ortunities at /ier II centers. +!$sKS+!$s are se&arate cells9 directly re&orting to
cor&orate o))ice9 res&onsi1le )or all 1usiness in t,e centre. /,e +!$KS+!$ conducts
1usiness9 7it, t,e ,el& o) dedicated tea%s o) 'S!s9 6ield Deri)ication @6IA agencies9
'ocu%ent Deri)ication agencies9 Daluation agencies9 la7yer &anels and
recoveryKcollection agencies.
B-siness thro-gh Alliances and Sec-ritisation
!s a &art o) 1uilding t,e retail asset &ort)olio 7e ,ave tied u& 7it, NB6$s9 7,ic, are
sourcing and ad%inistering 1usiness )or !PIS Bank. /,ese tie-u&s contri1uted to
su1stantial &ercentage o) t,e total gro7t, ac,ieved during t,e last )inancial year.
!%ong t,e &otential targets 7ere )oreign 1anks desirous o) %oving out o) t,e
countryK1usiness and NB6$s in retail lending o&erations.
Infrastr-ct-re #reation)
/,e gro7t, envisaged in retail assets ,as 1een ac,ieved 1y &utting in &laceB
$entralised cells )or P'$ %anage%ent9 recovery and collections9 docu%ent storage
and .IS. It 7as dee%ed necessary to set u& t,is in)rastructure 1e)ore e%1arking on a
* 7( *
country7ide %arketing &rogra%%e. /,e Bank ,as t,is in)rastructure in &lace since
;une 00#.
So)t7areB /,e uni=ue needs o) t,e retail asset 1usiness re=uire dedicated so)t7are
a&&lications. -e ,ad evaluated a )e7 so)t7are solutions availa1le in t,e %arket and
t,e Bank selected t,e so)t7are @6E53SA 1y In)osys. /,e so)t7are ,as 1een
i%&le%ented and integrated 7it, t,e Bank<s core 1anking a&&lication. ! continuous
i%&rove%ent in t,e so)t7are is 1eing ac,ieved.
3rganisational StructureB /,e +etail !ssets tea% at t,e $entral 3))ice is reoriented at
a &roduct driven and custo%er centric a&&roac, to &rovide 1etter control9 design and
%anage%ent o) retail assets.
'irect Sales !gent @'S!A $,annelB ! ne7 c,annel i.e. 'S!s9 ,as 1een a&&ointed at
t,e +!$s to increase t,e N)eet-on-streetH )or e))ective %arketing o) t,e retail assets.
!ll t,e 'S!s are 1eing trained and an o&erational %anual ,as 1een designed )or t,e%
to ,el& source 1usiness e))ectively and garner t,e desired clients @onlyA )or t,e Bank.
/,eir &er)or%ance is also 1eing %onitored regularly.
* 78 *
Loans
* 7) *
'+R$O,A- 'O.+R
Pur&oseB /o %eet &ersonal e"&enses.
0oan Amo-nt
.ini%u% 5oan a%ount +s.29 000K-
.a"i%u% 5oan a%ount +s.1029 009000K- )or salaried and +s.129 009000K- )or salaried
&ro)essional individuals
.a"i%u% 5oan a%ount +s.10#9 009000K- )or sel)-e%&loyed individuals
.a"i%u% 5oan a%ount +s.709 2009000K- )or 'octors
'O.+R /O0+$
Pur&oseB - Purc,ase o) a &lot o) land and $onstruction o) a ,ouse t,ereon
- $onstruction o) a ,ouse on &lot o) land already o7ned
- Purc,ase o) a ne7 ,ouse K )lat
- Purc,ase o) old ,ouse K )lat 7,ic, is not %ore t,an 12 years old @Ho%e !c=uisition
PlanA
- E"tend K+enovateK+e&air o) a ,ouse or )lat already o7ned 1y sel) I%&rove%entK
E"tension
PlanA
-/ake-over o) e"isting Housing 5oan
- /ake-over o) e"isting Housing 5oan 7it, additional 6inance @/o&-C&A
- Pre-allot%ent Booking )inance
0imitB .ini%u% L +s.1 lak, 8 .a"i%u% - +s.20 lacs
* (0 *
%argin 12G in t,e case o) nor%al &roduct.
2G in case o) I%&rove%entK renovation loans
A$$+T 'O.+R (-A')
Pur&oseB
- 5oan against &ro&erty - +esidential &re%ises
- 5oan against &ro&erty - $o%%ercial &re%ises
- 5oan )or Purc,ase o) $o%%ercial Pro&erty
- /ake-over o) e"isting 5oan
- /ake-over o) e"isting 5oan 7it, additional re)inance @/o&-C&A
0imit) .ini%u% L +s.1 lak, 8 .a"i%u% - +s.120 lacs
%argin 20G in case o) loans against &ro&erty. @3n valuationA
CO,$10+R 'O.+R
Pur&oseB Purc,ase o) ne7 consu%er dura1le ite%
0oan Amo-nt) .ini%u% 5oan a%ount +s.29 0009 .a"i%u% 5oan a%ount +s.9
009000
'O.+R 2R&3+
!-r(ose) Purc,ase o) a ne7 car
0oan Amo-nt) $ost o) De,icle &lus registration 8 insurance @less sti&ulated %arginA
$' 0 ti%es o) net %ont,ly salary in case o) salaried &ersons K e=uivalent o) net
annual inco%e as &er latest I/ !ssess%ent 3rder in case o) ot,ers9 whiche"er is less.
* (1 *
$T124 'O.+R
Pur&oseB /o &rovide )inancial su&&ort to deservingK%eritorious students )or &ursuing
,ig,er &ro)essionalKtec,nical education in India and a1road. /o 1e &rovided to
%eritorious students 7,o ,ave o1tained ad%ission to career-oriented courses9 e.g.
%edicine9 engineering9 %anage%ent9 eit,er at t,e graduate or &ost-graduate level. /,is
7ould cover studies &ro&osed in do%estic or overseas institutions.
5uantum of -oan6 /,e =uantu% o) )inance under t,e sc,e%e is ca&&ed at +s.7.2
lak,s )or studies in India and +s.12 lacs )or studies a1road9 7,ic, 7ould cover tuition
)ees9 ,ostel c,arges @i) anyA9 cost o) 1ooks9 etc. /,e %ini%u% a%ount o) loan 7ould
1e +s.209000K-.
+#penses Considered for the -oan6
- 6ees &aya1le to collegeKuniversityK,ostel
- E"a%inationK5i1raryK5a1oratory )ees
- Purc,ase o) BooksKE=ui&%entKInstru%ents
- $autionKre)unda1le de&osits su&&orted 1y t,e InstitutionHs 1illsKrecei&ts
- /ravel e"&ensesK&assage %oney )or studies a1road
- Purc,ase o) co%&uters @7,en essential )or t,e co%&letion o) t,e courseA
!ny ot,er e"&enses re=uired to co%&lete t,e course9 like study toursK&ro?ect
7orkKt,esis9 etc.
-OA, A7A&,$T $/AR+$
Pur&oseB 6or &ersonal use
* (+ *
Iuantu% o) 5oanB .a"i%u% loan a%ount is +s.09 009000K- against &ledging o)
a&&roved scri&Hs. -e are o))ering t,is )acility to individuals only.
T.O ./++-+R -OA,
Pur&oseB /o &urc,ase a t7o 7,eeler
Iuantu% o) 5oanB .ini%u% +s.09 000K- 8 .a"i%u% +s.709 000K-. -e )inance 80-
82G o) t,e on road &rice @$ost o) De,icle X registration X insuranceA o) t,e ve,icle.
* (3 *
4orporate
.an$ing
/ead of the De(artment)
Shri Rajagopal Srivatsa Senior i!e President
* (2 *
#$'!$'ATE BANKING
/,e Business Banking 'e&art%ent @erst7,ile Institutional Business 'e&art%entA 7as
set u& in t,e year 0009 7it, t,e o1?ective o) ,aving a s&ecial cell to serve t,e
institutional and cor&orate clientele o) t,e Bank. Business Banking initiatives revolve
around transaction 1anking services to garner Business $urrent !ccounts9 $as,
.anage%ent Service %andates9 4overn%ent Business - $ollection 8 Pay%ent
Services. !s a natural corollary9 sco&e o) t,e 1usiness 7as e"tended t,is year to
Business loans )or S%all Businesses so t,at all &roduct and services to s%all 1usiness
enter&rises are co%&re,ensively %ade availa1le.
/,e 'e&art%ent &resently )ocuses on t,e )our 1road areas t,roug, t,e res&ective
Business 4rou&s9 as underB
Business $urrent !ccounts
Business !ssets
$as, .anage%ent Services
4overn%ent Business
/,e 'e&art%ent a&art )ro% t,e Business 4rou&s at $entral 3))ice drives t,e a1ove
1usinesses t,roug, Oonal BB and +egional BB 3))icials at State $a&itals 8 ot,er
i%&ortant centers across various $lient Seg%ents t,roug, $or&orate Banking
+elations,i& .anagers and Branc,es. /,e Business loans )or S%all Businesses are
,o7ever driven t,roug, t,e dedicated asset centers o) t,e Bank.
/,e &roducts o))ered 1y t,e $or&orate Banking 1usiness grou& o) t,e Bank include
)und and non-)und 1ased )acilities9 )ee and co%%ission 1ased &roducts and services9
de&osits and )oreign e"c,ange related &roducts9 covering t,e do%estic and
international transaction re=uire%ents o) large and %id-sized custo%ers. /,e
$or&orate Banking grou& o) t,e Bank 7as restructured 7it, a vie7 to increasing t,e
s,are o) core )ee inco%e to aug%ent t,e overall +eturn on E=uity @+3EA )ro%
cor&orate clients. /,e entire ga%ut o) $or&orate Banking activities9 co%&rising
$redit9 /reasury9 Business Banking and $a&ital .arkets9 no7 7ork in tande% 7it,
?oint &roduct o))erings %ade to cor&orate custo%ers. +elations,i& .anage%ent and
$redit )unctions ,ave 1een %erged and t,e $or&orate $redit grou& ,as 1een s&lit into
t7o se&arate seg%ents 5arge $or&orate and .id-$or&orate. /,e )ulcru% o) t,e
revised set-u& is t,e +elations,i& .anager9 7,o serves as a single &oint contact )or all
t,e 1anking needs o) eac, cor&orate.
* (3 *
Besides 7idening t,e custo%er 1ase o) t,e Bank and ado&ting a care)ul assess%ent
o) acce&ta1le risk-return tradeo))s9 t,e )ocus o) t,e $or&orate Banking grou& is to
dee&en e"isting client relations,i&s 1y actively cross-selling t,e entire range o)
&roducts and services9 1ased on detailed client-7ise account-&lans9 and t,ere1y
increase t,e Bank<s s,are o) t,e aggregate 1usiness level o) t,e custo%er.
#$'!$'ATE #'EDIT
/,e $or&orate $redit &ort)olio o) t,e Bank co%&rising advances to large and %id-
cor&orates gre7 1y *8.##G to +s. 090* crores )ro% +s. 179(( crores a year ago.
/,is includes advances at overseas 1ranc,es a%ounting to +s. 29#81 crores
@e=uivalent to CS' 1#( %illionA co%&rising in %ain t,e &ort)olio o) Indian
cor&orates and t,eir su1sidiaries9 as also trade )inance. $redit e"&osures are taken
1ased on risk analyses and %itigation %easures9 7it, &ro&osals 1eing su1?ected to
critical scrutiny 1y t,e Bank<s +isk 'e&art%ent. E))orts are %ade to constantly
u&grade t,e skills re=uired )or )aster turnaround o) credit &ro&osals and structuring
o) )inancial &roducts. In addition to 7orking ca&ital loans9 t,e Bank also takes
long-ter% e"&osures to in)rastructure and %anu)acturing &ro?ects set u& 1y re&uted
industry grou&s. +elations,i& grou&s in t,e Bank are organised 7it, an industry-
sector )ocus )or 1etter evaluation o) s&eci)ied risks. /,e credit &olicy o) t,e Bank
,as also &ut in &lace ceilings on e"&osures to various industries 7it, a vie7 to
containing concentration risk and )acilitating &ort)olio diversi)ication.
* (7 *
A"IS #an$%s &urrent A!!ounts
/,e 1asic &roduct )or %o1ilizing suc, de&osits is a $urrent !ccount. /,e Bank
o))ers a range o) current account &roducts to %eet t,e needs o) t,e various
custo%er seg%ents suc, as S%all Enter&rises9 /rade9 E"&orters9 $or&orates and
institutions. /,e various $urrent !ccounts o))ered 1y t,e Bank areB
Nor%al $urrent !ccount
Business !dvantage
Business $lassic
Business Privilege
Business 4lo1al
$,annel 3ne @Priority $usto%ersA
/,ese &roducts o))er )le"i1ility to custo%ers to c,oose )ro% t,e a1ove o&tions 7it,
varying %ini%u% average =uarterly 1alance co%%it%ents and c,arges structure.
In addition to conventional 1anking )acilities9 t,ese accounts o))er .ulti-$ity !t
Par &aya1le c,e=ue- 1ook )acility and !ny7,ere Banking )acility across 1ranc,es.
$usto%ers can access t,eir account 3nline t,roug, $or&orate i$onnect9 our
Internet 1anking &lat)or% as also t,roug, /ele-Banking )acility and can receive
account 1alance in)or%ation on %o1ile tele&,ones and electronic %ail. $usto%ers
are su1?ect to transaction c,arges including c,arges )or non- %aintenance o) t,e
co%%itted 1alances.
!"is Bank 1rings di))erent kinds o) current accounts )or di))erent ty&es o)
1usinesses. Select t,e one t,at 1est suits your 1usiness re=uire%ents.
!"is Bank<s $urrent !ccounts co%e e=ui&&ed 7it, t,e )ollo7ing )eatures to give
%a"i%u% value )or your %oney.
* (( *
/y&es o) $urrent !ccountsB-
Nor%al $urrent !ccount
Business !dvantage !ccount
Business $lassic !ccount
Business Privilege !ccount
$,annel 3ne
$urrent !ccount )or 4ovt 3rganisations
$urrent !ccount )or Banks
$urrent !ccount )or Builders 8 +eal Estate
$a&ital .arket $urrent !ccount
Eris,i $urrent !ccount
Business 4lo1al $urrent !ccount
$lu1 20 $urrent !ccount
S,i&&ing and .ariti%e $urrent !ccount
Inland +oad /rans&ort $urrent !ccount
/ravel9 /ouris% and Hos&itality $urrent !ccount
2eat-res)
* (8 *
Anywhere Banking
3ur $urrent !ccount allo7s you to 1ank )ro% all our 1ranc,es and
e"tension counters. Fou can de&osit cas,9 7it,dra7 cas,9 de&osit c,e=ues9
and issue <at-&ar< c,e=ues at any o) our 1ranc,es. So 1ank at your o7n
convenienceY
Instant 2-nd Transfer
Fou can trans)er )unds instantly 1et7een any o) our 1ranc,es. 6unds
trans)ers can 1e e))ected online9 rig,t )ro% your deskto&9 t,roug, our
internet 1anking services.
Internet Banking
!"is Bank &resents $or&orate i$onnect - a uni=ue NetBanking &lat)or% )or
its current account custo%ers. !vaila1le 7it, %ulti&le user I's9 de&ending
on your needs. !ccess your account at any ti%e )or% any7,ere. Fou can
trans)er )unds to your o7n accounts or to t,ird &arty accounts 7it,in !"is
Bank 8 Inter Bank covering over 29000 1ranc,es o) various 1anks.
$or&orate i$onnect also &er%its transaction initiation 1y one user and
a&&roval 1y anot,er. Fou can also e"ecute 1ulk &ay%ents like salary and
co%%ission across !"is Bank net7ork9 rig,t )ro% your deskto&.
At@!ar *%-lticity+ #he3-ebook
En?oy t,e 1ene)its o) %ulticity c,e=ue1ook 7it, !"is Bank<s current
accounts. Fou can issue c,e=ues &aya1le at &ar at all our 1ranc,es across t,e
country. Four c,e=ues 7ill 1e treated as local c,e=ues at %ore t,an #72
locations as on ;anuary #19 008.
AT% or Debit #ard
-it, every $urrent !ccount @)or &ro&rietary and &artners,i& concernsA9 you
can avail u&to !/. cu% 'e1it cards9 7,ic, allo7 you round t,e clock
access to your account )ro% any o) all our !/.s all over t,e country. Fou
can 7it,dra7 u&to +s (09000 a day.
2ree %onthly Acco-nt Statement
By courier and daily on e%ail.
* () *
%obile Banking
.o1ile Banking 7ill ena1le you to 1ank 7it, us t,roug, your %o1ile &,one
irres&ective o) 7,ere you are.
!hone Banking
P,one 1anking or /ele-1anking service can ,el& you access your account
)ro% your tele&,one anyti%e you 7ant.
Doc-mentation
.entioned 1elo7 is t,e list o) docu%ents to 1e su1%itted 7it, t,e co%&leted duly
signed !ccount 3&ening 6or%B
Basic #ommon Doc-mentation
Proo) o) IdentityB P!N $ard9 Doter Id $ard9 Pass&ort9 'riving 5icense
Proo) o) !ddressB 5atest /ele&,one Bill or Electricity Bill
!-blic or !ri"ate 0imited #om(anies
$erti)icate o) Incor&oration and $o%%ence%ent o) Business
.e%orandu% and !rticles o) !ssociation
Board resolution aut,orising t,e o&ening and o&eration o) t,e account
P!N or 4I+ No. or co%&leted 6or% *0
5ist o) 'irectors 7it, residential addresses
!artnershi( 2irms
Partners,i& 'eed and +egistration $erti)icate
S,o& and Esta1lis,%ent $erti)icate
5etter )ro% &artners a&&roving t,e &ersons concerned to o&en and o&erate
t,e account
!ro(rietorshi( #oncerns
$erti)icate )ro% State 4ovt or Statutory Body or /rade 5icense or Sales /a"
$erti)icate or S,o& and Esta1lis,%ent $erti)icate
5etter o) &ro&rietors,i&9 duly signed 1y t,e &ro&rietor in ,is or ,er
individual ca&acity @7it, a ru11er sta%&A Hindu Cndivided 6a%ily
* 80 *
5etter o) HC6 duly signed 1y Earta and all $o-Parceners
P!N or 4I+ No. or co%&leted 6or% *0
Na%es o) Earta and $o-&arceners 7it, residential addresses
5atest &ass&ort-size &,otogra&,s o) all t,e aut,orized signatories
Tr-sts
$o&y o) t,e trust deed
$o&y o) t,e registration certi)icate
$o&y o) t,e resolution 1y t,e trustees aut,orising t,e %e%1ers concerned to
o&en and o&erate t,e account
5ist o) /rustees 7it, residential addresses
P,otogra&,s o) t,e %e%1ers o&erating t,e account !ssociations or $lu1s
Bye-la7s o) t,e association or clu1
$erti)icate o) +egistration
$o&y o) t,e resolution 1y t,e Board aut,orising t,e %e%1ers concerned to
o&en and o&erate t,e account
P,otogra&,s o) t,e %e%1ers o&erating t,e account
+nterest 'ates
Saving !ccount 'e&osit Interest +ate - #.2G
+ates E))ective )ro%B /,ursday9 !ugust 19 008
!E'I$D INTE'EST 'ATES $N D$%ESTI# DE!$SITS
* 81 *
*A+
DE!$SITS Interest 'ate on De(osits
Below 's 6: lakhs
Interest 'ates for
Senior citien
Int 'ate 6:@:?
0akhs
< days to 69 days - - 1
8? days to 9: days ( ( (
6: days to 7> days # # #
9; days to ;? days 2 2 2
;6 days to less than 8
months
2.2 2.2 2.2
8 months to less than 9
months
* * *
9 months to less than ;
months
* * *
; months to less than >
months
7.72 8.2 7.72
> months to less than 6
year
0 0.72 0
6 year to less than 7
years
6? 6?5<: 6?
7 years to less than 8
years
0 0.72 0
8 &ears to less than :
years
8.2 0.2 8.2
: &ears -(to 6? years 8.2 0.2 8.2
2INAN#IA0 !E'2$'%AN#E
HI4H5I4H/S
Pro)it a)ter ta" u& *.2G to +s.19071.0# crores.
Net Interest Inco%e u& 7*.07G to +s.9282.#2 crores.
6ee 8 3t,er Inco%e u& *2.01G to +s.19#*7.72 crores.
'e&osits u& (0.0*G to +s. 879**. crores.
'e%and 'e&osits u& 70.8(G to +s. (090*.00 $rores.
!dvances u& *1.70G to +s.209**1.1( crores .
* 8+ *
+etail !ssets u& 2.(G to +s. 1#9201.*8 crores.
Net7ork o) 1ranc,es and e"tension counters increased )ro% 2*1 to *71.
/otal nu%1er o) !/.s 7ent u& )ro% #(1 to 7*(.
Net NP! ratio as a &ercentage o) net custo%er assets do7n to 0.#*G )ro%
0.*1G.
Earning &er s,are @BasicA increased )ro% +s. #.20 to +s #.12.
Pro&osed 'ividend u& )ro% (2G to *0G.
$a&ital !de=uacy +atio stood at 1#.7#G as against t,e %ini%u%
regulatory nor% o) 0G.
$.E'.IE1 $2 2INAN#IA0 AND BCSINESS !E'2$'%AN#E
/,e Bank once again %et 7it, good success over t,e &ast year and ac,ieved all o)
its key o1?ectives. 'uring 007-089 t,e Bank ,as 7itnessed strong gro7t, in
1usiness volu%es as 7ell as &ro)its arising )ro% core 1anking revenues. /,e ,ig,
gro7t, in t,e Bank<s 1usinesses and earnings %ust 1e seen in t,e 1ackdro& o)
several negative )actors suc, as a ,ardening o) interest rates and t,e crisis in t,e
)inancial sector in t,e CS @s&reading also to &arts o) Euro&eA leading to volatility in
t,e ca&ital and %oney %arkets9 and t,e )irst signs o) a slo7do7n in Indian
econo%y in t,e last =uarter. 6or t,e Bank<s gro7t, to continue9 t,e Bank 7ould
need to 1eco%e increasingly co%&etitive in its &roduct o))erings. /,e
diversi)ication o) 1usinesses across %ulti&le &roducts9 %arkets and geogra&,ies is
itsel) a risk %itigant9 and ena1led t,e Bank to deliver strong )inancial results
during 007-08.
* 83 *
/,e Bank<s a1ility to serve t,e needs o) its custo%ers continues to i%&rove. /,e
)uture gro7t, o) t,e Bank 7ill continue to leverage t,e ro1ust centralised
tec,nology t,at &rovides econo%ies o) scale9 i%&roves ti%e-to-%arket o) ne7
&roducts9 and )osters innovation. /,ere1y9 t,e creation o) custo%er value 7ill
re%ain congruent to generating &ro)ita1ility )or t,e Bank.
#A!ITA0 %ANAGE%ENT
/,e Bank 1elieves in t,e continual en,ance%ent o) s,are,older value and its
ca&ital %anage%ent )ra%e7ork ,el&s to o&ti%ize t,e use o) ca&ital 1y ensuring
t,e %ost )avora1le allocation o) ca&ital t,roug, an a&&ro&riate %i" o) &roducts
and services. /,e Bank )ocused on develo&ing an asset structure 7,ic, 7as
sensitive to t,e i%&ortance o) enlarging t,e &ro&ortion o) lo7 risk 7eig,ted
assets in order t,at ca&ital is %ore e))iciently de&loyed.
'uring t,e year9 t,e Bank continued to attract investor interest )ro% do%estic
and )oreign institutional investors9 7it, a &erce&ti1le increase in trading volu%e
and &rice. /o aug%ent ca&ital )or %aintaining t,e %o%entu% o) 1usiness gro7t,9
t,e Bank raised e=uity ca&ital o) +s. (92#( crores in 007-08 t,roug,
si%ultaneous o))erings o) )ollo7-on 4lo1al 'e&ositary +ecei&ts @4'+sA9 a
Iuali)ied Institutional Place%ent @IIPA and a &re)erential allot%ent o) e=uity
s,ares to t,e &ro%oters o) t,e Bank. In addition9 t,e Bank ,as also raised CS
'ollars *0 %illion @e=uivalent to +s. (#.1 croresA as C&&er /ier II $a&ital
)ro% Singa&ore under its ./N Progra%%e.
* 82 *
!s o) #1
st
.arc, 0089 t,e Bank ,ad i%&le%ented t,e +evised 6ra%e7ork o) t,e
International $onvergence o) $a&ital .easure%ent and $a&ital Standards @or
Basel IIA. In ter%s o) +BI guidelines )or i%&le%entation o) Basel II9 ca&ital c,arge
)or credit and %arket risk )or t,e )inancial year ending #1
st
.arc, 008 7ill 1e
re=uired to 1e %aintained at t,e ,ig,er o) t,e levels i%&lied 1y Basel I and Basel
II. In ter%s o) regulatory guidelines on Basel II9 t,e Bank ,as co%&uted ca&ital
c,arge )or o&erational risk under t,e Basic Indicator !&&roac, and t,e ca&ital
c,arge )or credit risk esti%ated under t,e Standardised !&&roac,. /,e Bank<s
$a&ital !de=uacy +atio 7as 1#.7#G9 as on #1
st
.arc, 0089 against t,e
%ini%u% rgulatory re=uire%ent o) 0G. /,e )ollo7ing ta1le sets )ort, t,e risk-
1ased ca&ital9 risk-7eig,ted assets and ca&ital ade=uacy ratios co%&uted as on
#1
st
.arc, 008 in accordance 7it, t,e a&&lica1le +BI guidelines under Basel I
and Basel II.
@In +s. $roreA
* 83 *
Balance Sheet
* 87 *
!rofit F 0oss Acco-nt
* 8( *
* 88 *
#ash 2low Statement
* 8) *
ata Anal-sis
&
&nter.re
tation
A#A ANAL)(&( & &N#ERPRE#A#&ON
A+ 1$'KING #A!ITA0
* )0 *
7??= 7??< 7??; 7??: 7??9
#-rrent assets,
loans F ad"ances
978(.21 1980.07 19*70.08 9071.#8 =>;56?
0ess ) c-rrent
liabilities F
(ro"isions
7922*.00 2987#.80 (9021.0# 1988.*8 6,:8?59;
Total net working
ca(ital
*9,<<758=+ *8,>=65<8+ *7,8<65?:+ 7975<? *;8958;+
Inter(retation)
Here 7e can see t,at t,e current lia1ilities o) t,e 1ank is very ,ig, 1ut on t,e ot,er
,and 1ank donHt ,ave enoug, assets so t,e result is -orking $a&ital o) t,e Bank is
decreasing year 1y year 7,ic, is not a good sign )or t,e 1ank. Its s,o7s t,e 1ank
donHt ,ave a enoug, %oney to &ay t,eir day to day e"&enses.
B) Working capital turnover ratio
)ear Ratio Calculate,
/001203 4/567*
/003206 859/
/00620: 47/57*
/00:208 47573*
/00820; 4753:*
Inter(retation)
/,e 7orking ca&ital turnover ratio is used to analyze t,e relations,i& 1et7een t,e
%oney used to )und o&erations and t,e sales generated )ro% t,ese o&erations. In a
general sense9 t,e ,ig,er t,e 7orking ca&ital turnover9 t,e 1etter 1ecause it %eans
t,at t,e co%&any is generating a lot o) sales co%&ared to t,e %oney it uses to )und t,e
sales. In t,e case o) !PIS B!NE 7orking ca&ital turnover ratio is negative in %ost o)
t,e year only in t,e year 00(-02 is a &ositive as 7ell as ,ig,. So its s,o7s t,e 1ank
* )1 *
,as used a %ore )unds in co%&are to generate sales 7,ic, is not s,o7 a good sign )or
1ank.
/* PROF&#AB&L&#) RA#&O(
!A 3PE+!/IN4 .!+4IN
)ear "argin Calculate,
/001203 /1517
/003206 /:588
/00620: /:536
/00:208 /75;3
/00820; /15/6
Inter(retation)
In t,e year 007-08 3&erating .argin 7as #.29 in t,e year 00*-07 it 7as 1.8(.
/,is s,o7s t,at 3&erating &ro)it %argin is increasing 7,ic, is good )or t,e 1ank.
B) GROSS PROFIT MARGIN
)ear Calculate, !P"
/001203 /1517
/003206 /15/1
/00620: /15;;
/00:208 79589
/00820; /7533
Inter(retation)
Here 7e can see t,at t,e t,ere is no %uc, u& and do7ns in 4ross &ro)it %argin o)
!PIS B!NE 1ut In t,e year 007-08 4ross Pro)it .argin ,as increased )ro%
10.70 to 1.((9 itHs a 8.(# G gro7t, in gross &ro)it %argin o) 1ank t,at s,o7s t,e
&er)or%ance o) 1ank is increasing 7,ic, is a good sign )or 1ank.
* )+ *
C) NT PROFIT MARGIN
)ear Calculate, NP"
/001203 71573
/003206 73511
/00620: 71538
/00:208 7/507
/00820; 7/5//
!".#
!!
!!.#
!$
!$.#
!%
!%.#
!&
!&.#
$""%'"& $""&'"# $""#'"( $""('") $"")'"*
Inter(retation)
Net &ro)it %argin o) !PIS B!NE is not u& to %ark. !lt,oug, it ,as increased
)ro% 1#.1( in t,e year 00#-0( to 1(.## in year 00(-02 1ut a)ter t,e year 00(-02
to 007-08 it is continuously decreasing 7,ic, is a %a?or issue o) concern )or
1ank.
%) MANAGMNT FFCTI+NSS
A) RT,RN ON ASSTS
* )3 *
)ear Calculate, Ratio
/001203 753/<
/003206 75/7<
/00620: 757;<
/00:208 7570<
/00820; 75/3<
Inter(retation)
+eturn on assets @+3!A is an indicator o) ,o7 &ro)ita1le a co%&any is relative to its
total assets. +3! gives an idea as to ,o7 e))icient %anage%ent is at using its assets to
generate earnings. In t,e case o) !PIS B!NE +3! is decreasing )ro% t,e year 00#-
0( to 00*-07 1ut a)ter t,e year 00*-07 it ,as increased so 7e can say t,at
&reviously t,e 1ank 7as not utilize t,eir assets e))iciently 1ut no7 t,e 1ank is doing
7,ic, %ay 1e a good sign )or 1ank in )uture.
B) RT,RN ON INCOM
,ear -alculated 'eturn
.//0%/1 023
.//1%/4 ./3
.//4%/5 .43
.//5%/2 .63
.//2%/7 873
Inter(retation)
+3I tells t,at ,o7 %uc, a )ir% ,as take 1ack o) t,eir invest%ent. .ore +3I %eans
t,e co%&any is &er)or%ing 7ell. In t,e case o) !PIS B!NE in year 00#-0( +3I
7as ,ig,est 7,ic, s,o7s t,at 1ank 7as &er)or%ing good in year 00#-0( 1ut in
t,e )inancial year 007-08 +3I is lo7est 7,ic, re)ers t,at in year 007-08
co%&any didnHt earn as return as t,ey ,ad invested.
C) RT,RN ON CAPITA- MP-O./
* )2 *
)ear Calculate, Ratio
+003-02 1"70?
+002-03 1"20?
+003-07 1"70?
+007-0( 1"20?
+00(-08 1"80?
Inter(retation)
It si%&ly s,o7s t,at t,ere is volatility on return on ca&ital e%&loyed. But i) 7e see
)ro% last year 00*-07 t,e return is 1.(0G 8 no7 at &resent 007-08 it ,as
registered a ro1ust gro7t, rate o) ##G. In s,ort co%&any is &er)or%ing 7ell.
C) RT,RN ON A+RAG NTWORT0
)ear Calculate, Ratio
/001203 /857
/003206 /65;
/00620: 7;53
/00:208 /75;
/00820; 7:57
Inter(retation)
Here 7e can see t,at a )luctuation in +eturn on average net 7ort, o) !PIS B!NE
It ,as decreased in 007-08 1*.1 )ro% 00*-07 1.8.
* )3 *
/) ARNING PR S0AR 1RS)
)ear EP(
/001203
7758/
/003206
775;1
/00620:
78537
/00:208
/1530
/00820;
/9593
Inter(retation)
Earning &er s,are is increasing year 1y year 7,ic, is a good sign )or an investors
o) a"is 1ank it s,o7s t,at an investor can invest in !PIS Bank to get good &ro)its.
(A -+RAG RATIOS
A) /BT 2,IT. RATIO
)ear Ratio
/001203 7;533
/003206 71578
/00620: 71598
/00:208 7851/
/00820; 9599
Inter(retation)
/,e de1t e=uity ratio is calculated to %easure t,e e"tent to 7,ic, de1t )inancing ,as
1een used in 1usiness. It indicates 7,at &ro&ortion o) e=uity and de1t t,e co%&any is
using to )inance its assets. !s a genera rule t,ere s,ould 1e a %i" o) o7ner )ind and
* )7 *
outside )ind. /,e !PIS B!NE is ,aving ,ig, de1t e=uity ratio in t,e year 00#-0(
and 00*-07 its %eans t,e 1ank 7as very aggressive in )inancing its gro7t, 7it, de1t.
B) FI3/ ASST T,RNO+R RATIO
)ear Ratio
/001203 156:
/003206 1507
/00620: 3500
/00:208 3598
/00820; :51/
Inter(retation)
6i"ed assets are used in t,e 1usiness )or &roducing goods to 1e sold. /,e e))ective
utilization o) )i"ed assets 7ill result in increased &roduction and reduced cost.
6i"ed !ssets /urnover ratio is increasing 7,ic, s,o7s t,at )i"ed assets are
e))iciently utilized. In t,e case o) !PIS B!NE t,e )i"ed asset turnover ratio is
continuously increasing )ro% t,e year 002-0* to 007-08 and in t,e year 007-08
it 7as very ,ig, its re)lects t,at 1ank 7as utilizing t,eir assets in a e))icient
%anner.
4* 9+:;+<+T, 'AT+O
!A $C++EN/ +!/I3
)ear Calculate, Ratio
/001203 056;
/003206 7571
/00620: 0537
/00:208 051/
/00820; 051:
Inter(retation)$urrent ratio indicates t,e s,ort ter% )inancial soundness o) t,e
co%&any. It ?udges 7,et,er current assets are su))icient to %eet t,e current lia1ilities.
/,e co%&any %ust 1e a1le to %eet its current o1ligations out o) t,e current assets.
* )( *
/,e standard current ratio is B1 it %eans t,e co%&any s,ould ,ave suc, total current
assets 7,ic, are t7ice o) t,eir current lia1ilities 1ut in t,e case o) !PIS B!NE t,e
current ratio is not %atc, u& 7it, standard ratio and is not increasing continuously
year 1y year it s,o7s t,e 1ank doesnHt ,ave enoug, assets to &ay t,eir lia1ilities.
B) 2,IC4 RATIO
)ear Calculate, Ratio
/001203 9578
/003206 77566
/00620: :56/
/00:208 8519
/00820; 95/1
Inter(retation)
!n indicator o) a co%&any<s s,ort-ter% li=uidity. /,e =uick ratio %easures a
co%&any<s a1ility to %eet its s,ort-ter% o1ligations 7it, its %ost li=uid assets. It is
called li=uid 1ecause it can 1e easily converted in to cas,. /,e ,ig,er t,e =uick ratio9
t,e 1etter t,e &osition o) t,e co%&any. It is said t,at standard ratio o) li=uidity %ust 1e
1B1 so 7e can ay t,at in t,e case o) !PIS B!NE t,e ratio is %ore t,an standard ratio
in every year. So its s,o7s t,e 1ank is a1le to %eet t,eir s,ort ter% o1ligation 7,ic,
is a good sign )or 1ank.
*A TRN/ ANA-.SIS
)ear (ales #otal
income
Net .rofit
=efore tax
/001203 13)8"32 +011)"7( /8751;
/003206 1)+2"17 +03+("7( 1/158;
/00620: +888"() 3070+"30 3;650;
/00:208 2370"20 30327"8) :69501
/00820; 8006517 ;>866597 7>087501
Inter(retation)
* )8 *
I) 7e analyze t,e trend o) sales o) 1ank so itHs increasing year 1y year and in t,e year
007-08 it 7as 7002.#1 and in t,e sa%e years total Inco%e and Net &ro)it 1e)ore ta"
also increases res&ectively so a)ter seeing t,e trend o) t,e sales9 total inco%e and net
&ro)it 1e)ore ta" o) 1ank )or last )ive years 7e can &redict t,at in t,e )uture also t,ese
7ill increase and t,e overall &er)or%ance o) 1ank 7ill 1e great.
)) Total /epo5it5
)ear (aving =ank
,e.osits
Current =ank
,e.osits
/001203 +0382"31 6>191581
/003206 208)0"87 8>7635;1
/00620: 8073"22 8>98050;
/00:208 1+01+3"88 77>103517
/00820; 79>9;/537 /0>03356;
Inter(retation)
Bot, Saving Bank de&osits and current 1ank de&osits is increasing year 1y year
7,ic, is a good sign )or t,e 1ank and itHs s,o7s t,e i%age o) 1ank is 1eco%ing
%ore good in t,e eyes o) custo%ers and &u1lic and t,e custo%ers ,ave satis)ied
7it, t,e services o) 1ank so t,e result t,ey are kee&ing %ore )ait, on 1ank and
t,atHs 7,y t,ey are de&ositing %ore %oney in t,e 1ank.
*) TOTA- A/+ANCS
)ear Retail assets Non retail
a,vances
/001203 +0031"() 8>177576
/003206 20183""78 77>3795/3
/00620: 7028)")3 76>;/3510
/00:208 80)+("32 /8>93;593
/00820; 71>6975:; 3:>0:953:
* )) *
Inter(retation)
/,is is a &ositive trend in +etail assets and Non +etail advances.
6) NT INTRST INCOM
)ear Net interest &ncome
/001203 688
/003206 817
/00620: 708;
/00:208 73:;
/00820; /6;6
Inter(retation)
Net Interest Inco%e o) t,e 1ank is increasing in every year and in t,e year 007-08
is 282> it ,as gro7t, o) 7*.08 G )ro% t,e year 00*-07 its s,o7s t,at 1ank
de&osits are increasing or 1ank is earning %ore inco%e )ro% t,e interest o) t,at
de&osit.
Findings
* 100 *
* 101 *
2INDINGS
-orking $a&ital o) t,e Bank is decreasing year 1y year 7,ic, is not a good
sign )or t,e 1ank.
In t,e year 007-08 3&erating .argin 7as #.29 in t,e year 00*-07 it 7as
1.8(. /,is s,o7s t,at 3&erating &ro)it %argin is increasing 7,ic, is good
)or t,e 1ank.
In t,e year 007-08 4ross Pro)it .argin 7as 1.((9 in t,e year 00*-07 it
7as 10.70. /,is s,o7s t,at 4ross &ro)it %argin is increasing 7,ic, is good
)or t,e 1ank.
Net &ro)it %argin is increasing year 1y year.
'e1t K E=uity is decreasing.
6i"ed !ssets /urnover ratio is increasing 7,ic, s,o7s t,at )i"ed assets are
e))iciently utilized.
$urrent +atio is increasing 7,ic, is s,o7ing a sound )inancial &osition o)
t,e co%&any.
Iuick +atio o) t,e 1ank is increasing it s,o7s t,at &osition o) t,e 1ank is
i%&roving.
Sales o) t,e Bank is increasing year 1y year in t,e year 007-08 it 7as
70002.#1 int,e sa%e year /otal Inco%e and Net &ro)it Be)ore ta" also
increases res&ectively.
Bot, Saving Bank de&osits and current 1ank de&osits is increasing year 1y
year 7,ic, is a good sign )or t,e 1ank.
/,is is a &ositive trend in +etail assets and Non +etail advances.
Earning &er s,are is increasing 7,ic, s,o7s t,at a investor can invest in
!PIS Bank to get good &ro)its.
* 10+ *
!lossa
r-
Banking
* 103 *
A0%
/,e Syste% o) scienti)ic %anage%ent o) !ssets and 5ia1ilities o) a co%&any or an
entity is kno7n as !sset 5ia1ility .anage%ent.
/,roug, t,is syste%9 t,e In )lo7s and t,e out )lo7s o) t,e )unds are %anaged to
e))ectively ,andle t,e %is%atc,es. !5. is concerned 7it, risk %anage%ent and
&rovides a co%&re,ensive and dyna%ic )ra%e7ork )or %easuring9 %onitoring and
%anaging li=uidity interest rate9 )oreign e"c,ange and e=uity and co%%odity &rice
risks o) a 1ank t,at needs to 1e closely integrated 7it, t,e 1anksH 1usiness strategy.
!5. involves assess%ent o) various ty&es o) risks and altering asset-lia1ility
&ort)olio in a dyna%ic 7ay in order to %anage risks.
AT%
!uto%ated /eller .ac,ine is a device @initiallyA used )or dis&ensation o) cas, to
1anksH custo%er. /,e &resent version o) !/.s &er)or% several ot,er )unctions.
.r.5ut,er 4eorge Si%?ian invented t,e !/..
/,e %odern version o) t,e success)ul !/. 7as invented 1y .r.'on -etzel.
* 102 *
BANK 'ATE
Bank +ate is t,e rate at 7,ic, +BI allo7s )inance to co%%ercial 1anks. Nor%ally9
di))erent ty&es o) re)inance )acilities 1y +BI to 1anks are linked to a Bank +ate.
Bank +ate is a tool 7,ic, +BI uses )or s,ort-ter% &ur&oses. !ny revision in Bank
+ate 1y +BI is a signal to 1anks to revise de&osit rates as 7ell as Pri%e 5ending +ate.
6or greater e))ectiveness9 t,is tool is used toget,er 7it, ot,er %easures like $as,
+eserve +atio and +e&o +ate. !t &resent9 t,e 1ank rate is * G &.a
BAN#ASSC'AN#E
/,e &,eno%enon 7,ere1y a )inancial institution co%1ines t,e selling o) 1anking
&roducts and insurance &roducts t,roug, t,e sa%e distri1ution c,annel. Po&ular in t,e
early 1000s 1ancassurance rested on t,e &re%ise t,at it is easy to cross-sell 1anking
and insurance services 1ecause custo%ers )eel con)ident 1uying insurance )ro% t,e
sa%e institution 7,ere t,ey kee& t,eir savings.
BANK GCA'ANTEE
/,is is a Non-6und Based )acility 7,ic, can 1e de)ined as a )inancial co%%it%ent 1y
t,e 1ank to t,e 1ene)iciary on account o) 1ankHs client.
Bank guarantees are contingent lia1ilities in nature and are o) t7o ty&es viz.9 )inancial
guarantee and &er)or%ance guarantee.
BI00S DIS#$CNTED
6inance against Bill o) e"c,ange &aya1le a)ter t,e s&eci)ied &eriod @/i%eKCsance
1illA.
BI00S !C'#/ASED
6inance against 1ill o) e"c,ange &aya1le on de%and.
#A%E0S 'ATING
/,is is a syste% o) evaluating t,e &er)or%ance o) a 1ank 1ased on si" &ara%eters viz.9
$a&ital !de=uacy> !sset Iuality> .anage%ent9 Earnings> 5i=uidity and Syste%s and
$ontrol. Eac, rating )actor 7ill 1e scored on a scale o) 1 to 2. 1ased on t,e individual
scores )or t,e si" areas9 an overall rating )or t,e 1ank on a )ive score scale o) ! to E
7ill 1e given5
* 103 *
#AS/ #'EDIT
$as, $redit is a 6und Based9 -orking $a&ital $redit )acility allo7ed against
StocksKinventory
/,e $as, $redit account 7ill ,ave a Sanctioned 5i%it and o&erated 1y t,e account
,older t,roug, a running account. /,e dra7ings are &er%itted u&to t,e Sanctioned
5i%it su1?ect to t,e 'ra7ing Po7er 7,ic, is deter%ined 1y t,e Dalue o) Stock.
#A!ITA0 ADE4CA#&
Cnder t,e Prudential !ccounting Nor%s introduced in t,e Indian Banking industry
)ro% t,e year 100-0#9 1anks are re=uired to %aintain ade=uate ca&ital in
&ro&ortionate to t,e @+isk -eig,tedA !ssets o) t,eir Balance S,eet. /,is &ro&ortion o)
ca&ital to +isk -eig,ted !ssets is kno7n as $a&ital !de=uacy +atio.
#ENT'A0 BANK
/,e 1ank in any country9 7,ic, is aut,orized 1y t,e govern%ent toB
control t,e a%ount o) credit in t,e country>
carry out t,e 1usiness o) t,e govern%ent and %aintain its accounts>
control note issue>
and %anage t,e country<s )oreign e"c,ange reserves and
control t,e )inancial sector.
/,e +eserve Bank o) India is t,e $entral Bank )or India.
#$%%E'#IA0 !A!E'
It is a %oney %arket instru%ent raised 1y co%&anies in t,e )or% o) Csance
Pro%issory Note to %eet t,eir s,ort ter% )unds re=uire%ents.
#'EDIT #A'D
! &lastic card issued 1y a 1ank t,at allo7s t,e client to %ake &urc,ases no7 and &ay
)or t,e% later. /,e 1ank 7ill send a &eriodical state%ent o) t,e card utilization and
&ay%ent details. /,e 1anks c,arge interest on t,e a%ount re%ain outstanding.
#''
!%ong t,e tools availa1le to t,e $entral Bank o) a country to in)luence and control
t,e %onetary aggregates o) t,e country9 t,e %ost &o7er)ul is t,at relating to cas,
* 107 *
reserve re=uire%ents i%&osed on 1anks. Cnder section ( @1A o) +BI act9 10#(9 every
sc,eduled co%%ercial 1ank is re=uired to %aintain 7it, t,e +BI every )ortnig,t a
%ini%u% average daily cas, reserve e=uivalent to t,e sti&ulated &ercentage o) its Net
'e%and and /i%e 5ia1ilities @N'/5A outstanding as on t,e 6riday o) t,e &revious
7eek. /,e +BI is e%&o7ered to vary t,e $++. +BI is using t,e $++ eit,er to
i%&ound t,e e"cess li=uidity or to release )unds needed )or t,e econo%y )ro% ti%e to
ti%e.
DE!$SIT$'& !A'TI#I!ANTS *D5!5+
! 'e&ository inter)aces 7it, investors t,roug, agents kno7n as 'e&ository
&artici&ants. Institutions 7,ic, are eligi1le to )unction as '.P. are Sc,eduled
$o%%ercial Bank9 Bank a&&roved 1y +BI9 Pu1lic 6inancial Institutions9 State
6inancial $or&oration9 $learing $or&orations9 NB6$9 SEBI registered 1rokers and
SEBI registered custodians5
/,e institution %ust ,ave a %ini%u% net 7ort, o) ru&ees one crore. /,e concerned
de&ository ,as t,e rig,t to c,oose '.P. su1?ect to a&&roval o) SEBI. ! '.P. o&ens
accounts o) t,e investors.
DEBIT #A'D
! 1anking card en,anced 7it, !/. @auto%ated teller %ac,ineA and P3S @&oint-o)-
saleA )eatures t,at can 1e used to &urc,ase goods and services electronically. /,e card
re&laces cas, or c,e=ues. /ransactions are deducted )ro% t,e card,older<s 1ank
account eit,er i%%ediately @or 7it,in one to t,ree daysA. 'e&ending u&on t,e ty&e o)
card9 a de1it card %ay re=uire t,e user to sign ,is or ,er na%e or enter a PIN @&ersonal
identi)ication nu%1erA into s&ecial e=ui&%ent.
INTE' BANK E0E#T'$NI# 2CND T'ANS2E' S&STE% *E2T
S&STE%+
/o &ro%ote and develo& an electronic )unds trans)er %ec,anis% 7,ere1y 1anks
7ould 1e a1le to &rovide re%ittance to t,eir custo%ers )ro% any o) t,eir 1ranc,es9 at
:designated centres: to any ot,er 1ranc, o) t,e sa%e or ot,er 1anks at t,e sa%e or any
ot,er :designated centre:.
0ETTE' $2 #'EDIT
! docu%ent issued 1y one 1ank to anot,er aut,orizing t,e latter o) ,onouring c,e=ues
or 1ills etc issuedKdra7n 1y t,e 1ene)iciary %entioned in t,e docu%ent to t,e tune o)
* 10( *
t,e a%ount and con)ir%ing 7it, t,e conditions as sti&ulated t,erein. ! 5etter o) $redit
%ay 1e a )oreign or inland.
$.E'D'A2T
3verdra)t is a 6und Based9 $redit )acility allo7ed against receiva1les and ot,er &a&er
security.
/,e 3verdra)t account 7ill ,ave a Sanctioned 5i%it and o&erated 1y t,e account
,older t,roug, a running account. /,e dra7ings are &er%itted u&to t,e Sanctioned
5i%it su1?ect to t,e 'ra7ing Po7er 7,ic, is deter%ined 1y t,e Dalue o) Security.
'EA0 TI%E G'$SS SETTE0%ENT *'TGS+
$once&t designed to ac,ieve sound risk %anage%ent in t,e settle%ent o) inter1ank
&ay%ents.
/ransactions are settled across accounts ,eld at t,e $entral Bank on a continuous
gross 1asis 7,ere settle%ent is i%%ediate9 )inal and irrevoca1le.
SA2E DE!$SIT .AC0TK0$#KE'
/,is is an ancillary service in 7,ic, a s%all &ortion o) our 1ankHs &re%ises @restricted
to t,e ca&acity o) a %etallic 1o"A is leased to t,e client against rent.
/,e clients are )ree to kee& t,eir 1elongings in t,e s&ace leased out to t,e% @ie.
5ockersA.
S#/EDC0ED BANK
! 1ank included in t,e Second Sc,edule to t,e +eserve Bank o) India !ct9 10#(. +BI
is e%&o7ered to include t,e na%e o) a 1ank in t,e second sc,edule o) t,e !ct su1?ect
to t,e condition t,at t,e 1ank satis)ies t,e conditions laid do7n in Section ( @*A o)
t,e said !ct.
S0'
Cnder section ( @1A o) t,e Banking +egulation !ct9 10(09 every 1ank is re=uired to
%aintain at t,e close o) 1usiness every day9 a %ini%u% &ro&ortion o) t,eir Net
'e%and and /i%e 5ia1ilities as li=uid assets in t,e )or% o) cas,9 gold and un-
encu%1ered a&&roved securities. /,e ratio o) li=uid assets to de%and and ti%e
lia1ilities is kno7n as Statutory 5i=uidity +atio @S5+A. Present S5+ is 2G. /,e +BI
is e%&o7ered to increase t,e S5+ u&to (0G..
* 108 *
.ib,iography
Bibliogra(hyK'eferences
Books
'r. I... Pandey- 6inancial .anage%ent9 Dikas Pu1lication 'el,i
..F. E,an P.E. ;ain- 6inancial .anage%ent 9 /ata .c 4ra7 Hill
Pu1lis,ing co%&any 5i%ited9 Ne7 'el,i
* 10) *
1ebsites
777.a"is1ank.co%
777.in)inancials.co%
777.google.co%
777. a"is1ank .co%K"%la&&licationKa1outusK)inancialsKi%agesK !nnual -
+e&ort -007.&d)