Investigation

of





Twin Falls, Idaho
The Americans with Disability Act has changed the
way public and private agencies provide recreation
opportunities. Golds Gym, being a popular nation
wide gym facility, has standards and expectations to
follow for assistance of all the members. There are
nearly 3,000 members in the Twin Falls gym.

Brandon Cary: Fitness counselor, Twin Falls



Front desk and gym floor.
Handrails on both stairways
Stair stripping's on every step but worn
down to where there is no traction left.
Lighting for the facility is appropriate.
Private gym, non-members cannot step foot.
There are no ramps!
Access to downstairs cardio facility.




Stripping in the womens locker room. Stripping on the
stair way was very similar to this condition.
Gym Hours Mon-Thur. 4:45 am to 12:00 pm
Fri: 4:45 am to 10:00 pm
Sat: 6:30 am to 9:00 pm
Sun: 10:00 am to 6:00 pm
Cameras are located everywhere in the facility
except in the locker rooms and offices.
After hours: Alarm is set. Doors are locked.
Cameras are located inside and outside the building
by all the doors, front and back.
Emergency?
If alarm is set off by trying to open doors after hours,
alarm sounds and police arrive on scene.
If someone needs to call 911, there are two phone
upstairs in the cardio area, two downstairs at the front
desk, 2 in the fitness counselor cubicles, and at least
one in every office, upstairs and downstairs.
*Front desk phones have speed dial settings for fire and
emergency
Overhead speaker to announce over an intercom in the
whole facility.
In case of the need to evacuate, there are two main
doors in the front, one large door in the back and one
single door in the Crossfit room.
As a member
Being a private gym, there is no real surveillance during
business hours.
There isnt a lifeguard on duty in the pool area.
Trainers are session only and dont monitor members in
their lifts.
Shirt and shoes are required with approriate gym attire. i.e.
no jeans or flip flops on the floor.
There is music playing overhead, as well as 11 television
downstairs, two in the Women's Only, and four upstairs in
the cardio area.
Noise disturbances would include excessive grunting, fowl
language, dropping/throwing weights, yelling across the
facility, and aggressive encouragement. Most members
where personal headphones.

From the outside

Lit sign
Large windows
Exit and enter
Doors open outward
(ADA)


Whos in control?
Front desk staff consists of young adults age 16-21.
They are in charge of check-ins, billing, purchases,
phone calls, and making shakes. There is at least one
front desk staff during business hours.
Fitness counselors are in the facility during high peaks
of business hours. They are in charge of new
memberships and tours of the gym. They are directly
related to sales.
Personal trainers have their open schedule and are
appointment based only. They are in charge of new
member assessments, scheduled sessions, and
cleaning.

Whos in control?
Managers/owners of the gym are typical 9am-5pm
hours. They arent really the face of the gym, but are
easy to contact when needed. Between all the
management staff, they monitor maintenance, sales,
cancellations, complaints, inventory, and front desk.

Overall, the only person that HAS to be at the gym
during business hours is a front desk staff member.
*Sundays, 10-6, Cierra is there all day by herself and
only 18 years old.
Whats that smell?
There are no doors on the locker rooms. The entry way is
blocked. This make accessibility for handicapped easier.
The locker room has a handicap bathroom stall, dressing
room, and shower available, as well as an accessible route to
the sauna and pool room without doors or stairs.
Front desk staff is suppose to do a walk thru of the locker
rooms every hour to stock toilet paper, wipe down counters,
mop up wet spots, stock paper towels, and stock sweat
towels.
There is a changing area in the handicap stall.
Lockers are available for daily use to members, but prohibit
locks overnight.
Womens Locker room with wide spaces accessible for
handicap.
Wheres my car?
Outside, the parking lot is shared with two other businesses.
Landscaping is low and lighting outside is not blocked. The
parking lot is lit and there are lit signs by the road and on the
facility. Cameras are monitoring the front and back parking lot.
Gold's Gym is lit over the entrance of the building and the
enter and exit is clearing visible and known in English only.
Danger, danger!
By the back door by the dumpster is potentially dangerous.
There is one overhead light, many places for people to lurk or
hide, and is not visible from the road or front of the building. The
buddy system is advised to staff members when taking out the
trash. However, there is one camera in that location, but a
camera cant call 911 in case of an emergency.
Top: Parking lot space from
the front doors.

Bottom: Handicap space
available in the front row.
If its broke, fix it
Maintenance of the facility is done by the personal training manger
and trainers. Overall, the appearance seems clean, but with some
tough love and sharp eye, the gym has an overall sloppy maintenance.
Dirty cardio equipment.
Ripped leather on machines.
Few out of order signs.
Insolation in ceiling needs attention.
Dirty windows at the entrance.
Free weights are unorganized and out of descending order.
Messy pool area (floating devices, child toys) and wet spots in the
walking area.
Broken hot tub more often then none.
Hard water spots on the pool and hot tub.
Unreliable sauna temperature.
Occasional appliance failure for laundry purposes. (sweat towels)





Ripped leather on the equipment.
Welcome to Golds!
The atmosphere of the facility is overall friendly, with a hint
of intimation.
The young front desk staff is energetic and friendly. Since
its a members only gym, many people are greeted on a
first name basis.
Very laid back and social. Open to all different races, ages,
and genders.
The facility's walls are light blue and yellow cream with a
dark carpet, and bright overhead lighting with red accent
colors. Very neutral and understated.
Body image of the gym is all shapes and sizes. Despite the
reputation of Gold's Gym, many employees of the facility
dont fit the description, even remotely.
Reputation consists of meat heads, roids, stuck up,
etc.
Back to ADA
Locker rooms

Equipment

Sauna and Pool

Parking

Showers

Accessible routes