The Malcolm Baldrige Quality Award was established by Congress in 1987 to recognize U.S. companies that have successfully implemented quality management and raise awareness of quality standards. It is evaluated on seven sections that cover leadership, strategic planning, customer satisfaction, and operational results. There are 1000 total points across the seven sections, which evaluate companies as drivers of quality, their quality systems, and operational results.
The Malcolm Baldrige Quality Award was established by Congress in 1987 to recognize U.S. companies that have successfully implemented quality management and raise awareness of quality standards. It is evaluated on seven sections that cover leadership, strategic planning, customer satisfaction, and operational results. There are 1000 total points across the seven sections, which evaluate companies as drivers of quality, their quality systems, and operational results.
The Malcolm Baldrige Quality Award was established by Congress in 1987 to recognize U.S. companies that have successfully implemented quality management and raise awareness of quality standards. It is evaluated on seven sections that cover leadership, strategic planning, customer satisfaction, and operational results. There are 1000 total points across the seven sections, which evaluate companies as drivers of quality, their quality systems, and operational results.
The award was established by the U.S Congress in 1987 to raise awareness of quality management and recognize U.S.Companies that have successfully implemented quality management.
The US commerce departments national institute of standards & technology manages the award & American society for quality (ASQ) administers it. Malcolm Baldrige Quality Award Malcolm Balridge quality award symbolizes the highest standards of total quality management. The award is evaluated on the basis of seven sections in attaining global quality standards.These sections are:- Leadership Information and analysis Strategic quality planning Human Resource development and management Management of process quality Quality & operational results Customer focus and satisfaction
Malcolm Baldrige Quality Award There are a total of 1000 points for evaluating these seven sections. Each section is assigned certain points or weightage for evaluation.The sections are broadly categorized under three main headings - 1. Driver 2. System & 3. Results The complete model with points is shown in the following slides. Balridge Award Model Management of process quality (140) Human Resource development and management (150) Strategic quality planning (60) Information and analysis (75) System Quality & operational results(180) Customer focus and satisfaction(300) Leadership (95) Note: Figures in bracket indicate number of points kept for evaluation ( Total points = 1000 ) Results Driver Leadership Senior executive leadership 45 Management for quality 25 Public responsibility 25 Total 95
Points Criteria Information & analysis Scope & Management of quality & performance data 15 Competitive comparisons & benchmarking 20 Analysis & uses of company-level data 40 Total 75
Points Criteria Strategic quality planning Strategic quality & performance planning process 35 Quality & performance plans 25 Total 60
Points Criteria Management of process quality Design & introduction of quality products 40 Product production & delivery processes 35 Business & support service processes 30 Supplier quality 20 Quality assessment 15 Total 140
Points Criteria Quality & operational results Product & service quality results 70 Company operational results 50 Business & support services results 25 Supplier quality results 35 Total 180