SERVICE AGREEMENT

What does a SA contain?

1) Description of Services.
It is important to clearly define the services taht are to be performed and any
deadlines for work productperformance. Service levels desi!nated for technical
other performance should be set foth in an e"hibit to the A!reement and stated
in detail# these sometimes$ also include financial penalties rewards.
%) &ayment Details.
'he A!reement should include a provision that states(
)how much is to be paid#
)when is to be paid#
)what is included in the payment *e"penses$ ta"es$ travel char!es)#
)procedures for invoicin!#
)penalties for late payments.
+) 'he ,elationship between &arties.
'he A!reement should include a provision that clearly states that the
relationship is not a partnership$ -oint venture or employer)emplyee. Since some
of these relationships can be implied by law$ this is an important provision.
.) Dealin! with /onfidential Information.
'he A!reement should include a provision that states that(
)parties will e"chan!e confidential information#
)how that inf. will be identified and handled down#
)restrictions on disclosures and misuse#
)e"ceptions to what is included in confidential inf.
0) 1wnership of the Work &roduct.
'he service provider will want to make sure that the A!reement does not include
a provision statin! that the customer owns the work product$ so that the &rovider
may continue to perform similar services for other customers without the risk of
le!al interferencerestrictions.
2) 1utline of ,epresentations and Warranties.
'he A!reement may also include that(
)the service provider will re)perform defective non)conformin! services for a
time period indicated in the A!reement#
)the services will be performed at above industry standards#
)the service provider will not infrin!e a third party ri!hts in performin! services#
)the service provider is not violatin! any other a!reement by performin! service