FORMAL LETTER OF COMPLAINT

Presentations and goodbye

Dear SIR / MADAM
you dont know the name. YOURS FAITHFULLY
Dear MR / MRS / MS
You know the name. YOURS SINCERILY
TO WHOM IT MAY CONCERN:
1 EXPLAIN WHY YOU ARE WRITING

Give your opinion

Personally
In my opinion
I believed that
To my mind
As far as I am concerned
>>To add arguments FURTHERMORE, WHATS MORE, NOT ONLY, BUT ALSO
I am writing to you about
I am writing to complain about / regarding / on account of / because of / on the subject of
I
I
I
I
I

am writing to draw your attention to

am writing to you in connection with
am writing to protest about
would like to state clearly (declarar)
wish to bring to your attention to (strong)

I was appalled at (strong) (so annoy)

I want to express my strong dissatisfaction with
I feel must protest / complaint about (strong)
I regret to inform

I am writing in connection with

I am writing in connection with the (hotel accommodation) at the (Star Heights Hote,, which
I booked through your office on 4 May.
I regret to inform you that the information given by you sales assistant was completely
misleading.

2 GIVE DETAILS OF THE COMPLAINT

Formal expressions

May I suggest?
To make matters worse
Numerous (+ formal) instead of a lot
To begin with
Believe instead of think
To make matters worse
What amazes me is
The truth is.
. Link with in spite of, despite the fact that, although, even though, nevertheless, however
,

Added to all of this,: a todo esto se aade,

In the circumstances, I think my refusal was quite reasonable.
3 SUMARIZE YOUR OPINION AND ASK FOR A SOLUTION
I would be grateful if you could refund my deposit as soon as possible
Having taken all of the above into consideration, I believe that it would be appropriate for your
company to refund, at least,
I look forward to hearing from you at your earliest convenience
I would be grateful for a suitable refund of some of my service contract costs
I greatly appreciate your help
I urge you to reconsider your plan
I have been waiting for two weeks for a reply to my letter
I hope to hear back from you about the incident. I can be reached by phone at xxx at any time or by email at @.....
I enclose a copy of

We may be forced to take legal actions to ensure that such errors do no happen again. Otherwise we
may have to look elsewhere for our suppliers
I hope / assume your will replace
I trust the situation will improve
I hope the matter will be resolved / dealt with promptly (tratado con rapidez)
I hope we can sort this matter out amicably (in good terms)
I hope that I will not be forced to take further action
I insist on / demand a full refund / an immediate replacement or I shall be forced to take legal action
As you can imagine, I am extremely upset. I must insist on a full refund, in addition to a written
apology from the local manager, or else I shall be forced to take further action. I expect to hear from
you as soon as possible
As you will realise, we are highly dissatified with the holiday your compan provided. We
expect a letter of explanation as well as a substantial refund of our money. Unless tis is
forthcoming, we sahll have to take matters a step further.

REPORT:
Introduction:
The aim of this report is to assess the satisfaction with..., and make suggestions for future
improvements.
For other points in the report( such as the classes, the cafeteria, .....)
Generally speaking, people think...
The general view is that certain improvements need to be made.
It is generally considered/though ....
Overall,the mayority of students think... (the mayority of...= most....)

It would be far preferable for classes that they last 1 hour.

We suggest +ING: We suggest purchasing more computers.

We propose to make the classes smaller

We strongly recommend to change the opening-times for the centre.

Conclusion:
Ovelall, (students) are extremely positive about the (school) and feel if the suggested
changes are impemented, it will be an even better place (to study).

FOR AND AGAINST

a) GENERAL INFORMATION without contractions
b) FOR or against
Express other peoples opinions
Some people claim/argue/maintain that
Its often said that
c) AGAINST o for
Contrast: however, nevertheless, on the one hand, on the other and
Add: furthermore, whats more, not only, but also
d) Opinion: Personally, to my mind, in my opinion, as far as Im concerned, I believe that
Conclusion: to sum up, in conclusion, all in all (en gral),

OPINION ESSAY
a) Introduction + opinion. Sin contracciones
Over the years, to my mind, I am convinced

b) Main points in support of your opinion

First and foremost, furthermore, last but not least, the essential idea, it is far more worthwhile,
more and more often
c) Additional points in support of your opinion
Personally, to my mind, in my opinion, as far as I concerned, I believed there is no evidence, by
giving (dando)
d) Points in support of different opinion
Some people claim / argue / maintain that
Its often said that
Whilst it is true that, however, nevertheless, despite
I believe there is no evidence to support
e) Conclusion, restating and possibly expanding your main opinion
To sum up, in conclusion, all in all

REQUESTING INFORMATION
I am writing to inquire whether you could let me I want you to tell me; can you let me know
I would like to know more about
In connection with
I would be grateful if you could can you send / tell me; I want to know
Would it be possible for you to tell / to send me
I would appreciate some information about
Please could you also send me Can you also find out; I also want to know
Another matter I need information on is
I look forward to receiving. Pls let me know, send me the details, tell me soon

GIVING INFO- RESPONDING TO REQUEST FOR INFO

With reference to your letter of
I enclose
You asked me to tell you about

COVERING LETTERS (Apply for a job)

a) Say what job you are applying for
I am writing in response to . Your advertisement
b) Give basic information about yourself and why your are applying for the job
I am seventeen
c) State any relevant experience
I believed that I am .
d) Give information about your character and any other relevant skills
In terms of personal qualities, I believe I am
e) Give information so that the company can continue further with the application
I would be delighted to attend an interview at your earliest convenience. As requested, I
enclose my curriculum vitae and the contact details of my referee (tu anterior jefe, referencias)

>>>Use delighted instead of very happy

EXPRESIONES
IN ADDITION TO adems de
ON AID OF a beneficio de
ON ACCOUNT OF a causa de
BY MEANS OF x medio de
ON THE STRENGHT OF en base a

OUT OF TOUCH WITH sin contacto con la

realidad
ON BEHALF OF en nombre de
IN THE PROCESS OF en vas de
ON THE VERGE OF a punto de
ON THE WHOLE en el fondo

AS A RESULT OF
this & that must go hand in hand ..deben de ir de la mano
Namely . concretamente

Dear Ms...../Mr.....,
With reference to your advertisement in the 'Guardian' of May 4th, I wish to apply for the post
of......
I graduated in............. from the Basque Country University in 2009. I have a high level of
English, as I lived in the U.K for a one year as part of an exchange programme between my
school and a high school in Plymouth.
As you will see from my enclosed CV (curriculum vitae) I have two years' experience
in............... My duties included... as well as....... At present I am employed as a ....., a position I
have held for 2 years. In the course of my present job, I have been responsible for the...........

I am especially keen to work in an organization such as yours , which has a reputation for its
high quality thanks to decades of hard work, investment and innovation. In terms of personal
qualities, I strongly believe I would be suitable for the position advertised as, apart from my
experience, I am calm, patient, resolute (decidido) and, I believe that I would be able to deal
with....

I will be glad to supply you with any further information you may need. I would be delighted to
aattend an interview at your earliest convenience to discuss my application in greater detail.
As requested, I enclosed the contact details of those who have agreed to act as my refeers.
I look forward from hearing from you.
Yours sincerely,