Professional Documents
Culture Documents
Global
Communication Skills
Specialist Group Programmes 2014
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Benefits to you:
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Key in our series of Specialist Group Programmes, this course encourages participants
to share ideas and experiences in order to facilitate the development of communication
skills in relevant Legal situations and contexts. The programme will be based around
the needs of the participants, developing language skills through discussion, roleplays, presentations, vocabulary development, language analysis, negotiation practice
all in the context of the core functions of a Legal Professional.
Language Development
n Correct use of job-specific vocabulary
n Grammar review
n Developing your fluency
n Accurate reading comprehension of case studies & legal drafts
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Use of Connectors
Antiquated words
Common legal pairings
Foreign words
Legalese and jargon
Benefits to you
n Improving the speed and skill with which you
draft legal documents
n Making your documents more user friendly
n Expanding your range of typical contract vocabulary
n Benchmarking your knowledge with other
professional lawyers
n Individual feedback on your specific drafting
Please note:
This course can be provided as Individual Training.
A tailored course can also be delivered in house at your
company premises. Please ask for details
Clarity
n Paragraph and sentence length
n Negative structures
n Elegant variation
n Wordiness and redundancy
Contract Vocabulary
n Fixed Collocations
n Differences between American and British English
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One of our Specialist Group Programmes, English for Key Account Management
encourages participants to develop their language skills by sharing ideas and
experiences in relevant key account management contexts. The course will be based
around the needs of the participants, developing language skills through discussion,
role-plays, presentations, vocabulary development and language analysis all within
the context of key account management.
Practical language skills will be developed in the following contexts:
Benefits to you:
Relationship Management
n Influencing and negotiating with multiple contacts
n Networking with your account
n English for effective meetings
n English for effective presentations
n Giving advice and making recommendations
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Crisis Management
n Anticipating and handling issues and situations in English
n Crisis and issues management in English
n Improving external relations and enhancing your organisationDs reputation
Practical Application
n Filmed role plays with analysis and feedback assessment
n Applying your knowledge through practical case study analysis
n Building skills to gain the most from effective media relations
n Individual and group feedback
Language Development
n Vocabulary for Corporate Communications
n Grammar clinic
n Tense Review
n Fluency development
Benefits to you:
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English for HR
Why should you attend?
In todays globalised marketplace, companies are increasingly looking to improve
the efficiency of core HR practices right across the spectrum. Recruitment and
retention processes; talent management; training and development processes; these
areas are becoming more and more centralised. To facilitate this change, HR
Professionals not only need to become skilled at understanding all HR processes, they
need to understand how to communicate specific HR terminology and methodology
in effective business English.
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Communicating in writing
n Emails and short notes
n Formal and informal letters
n Report writing
n Diplomatic language
n Clarity and conciseness
n Summarising and concluding
n Taking minutes of a meeting
n Writing up the minutes
Telephoning
n Simplicity and clarity
n Pronunciation
n Making suggestions and proposals
n Taking notes and messages
n Using your voice effectively
Practical application
n Relevant role-plays and practice
n Individual and group feedback
n Sharing ideas and experiences with others
n Discussion of Cultural factors when dealing with other nationalities
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n The role of the CFO, and the relationship with the CEO, the Board and
shareholders. Presenting to investors and other stakeholders
n Supporting the management team in the development of strategy.
n Managing company processes
n Financial management
n Risk: identifying, recording and mitigating risk
n The relationship with government and regulators
n The changing role of the CFO
Buying and selling companies
n Mergers and Acquisitions
n Postmerger integration: common pitfalls
n The role of banks and other professional institutions
n Valuation methods
n Writing your Information Memorandum
Company startups
n Raising finance
n Dealing with the entrepreneur
n Sources of finance: angel investors, Private Equity, bank loans
n Writing your prospectus
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Relationship management
n Communicating effectively with business partners
n Understanding and evaluating needs of suppliers, buyers, and internal customers
of the purchasing function
n Negotiating more effectively in English
n Analysing and measuring performance
Making sense of finance
n Financial and budget considerations
n Forecasting future trends
Benefits to you:
Competition
n Global factors
n Competitive advantages
Price and cost
n Influencing factors
n Outsourcing
Purchasing process
n Various stages of the purchasing process including analysis of theoretical models
of purchasing
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Effective Communications
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Telephone skills
n Calling prospects
n Using your voice effectively
n Simplicity and clarity
Language Development
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Benefits to you:
n Perfecting your skills in English to be more persuasive and effective in sales contexts
n Developing your ability to communicate sales information in English
n Developing your ability to communicate your sales proposition both internally and
externally
n Sharing ideas with other professionals
n Fast tracking your overall English language ability
n Increasing your confidence when dealing with clients & colleagues in English
face-to-face, on the phone or in writing
n Improving your English language skills for greater success in sales meetings and
negotiations
n Individual and group feedback on your language skills
n The opportunity for sales role-plays and practice with other sales professionals
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Reporting Successfully
n Examining Company Reports
n Reporting Standards
n Writing Clear and Concise Audit Reports
n Drafting Emails and Letters to advise on Best Practice
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Cultural skills
n Cultural factors in treating patients
n Culture and behaviour
n Recognising our own culture
n Adapting our behaviour
n The cultural iceberg
Benefits to you
n Improving your English language skills in contexts relevant to your role
within medicine
n Benchmarking your knowledge with other professionals
n Discussing case studies
n Building on your skills in presenting specific cases in English
n Increasing your confidence when dealing with patients or practice/hospital
management or staff in English
n Fast tracking the development in your overall language ability
Medical professionals
Medical professionals
Medical professionals
Medical professionals
Medical professionals
research groups
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Language development
n Fluency practice and vocabulary development
n Focus on effective communication between yourself and patients,
n Discussing issues with practice management and staff
n Feedback on accuracy and pronunciation
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Diplomatic personnel
Government employees
International agency staff
Those working in international diplomacy
People engaged in international working parties
Those on fact-finding tours
All those working internationally in the public or NGO sector
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International negotiations
n Preparing your opening statement
n Stages of a negotiation
n Establishing your parameters
n Agreeing and disagreeing
n Making offers and suggestions
n Understanding each others position
n Red lines and compromises
n Reaching agreement
International presentations
n Preparing your content
n Planning your presentation
n Understanding your audience
n Dealing with questions
n Handling negative reactions
n Closing and summarising
Written communication
n Reading complex reports in English
n Reading for gist
n Writing emails formal and informal
n Summarising and reviewing
Outside the formal workplace
n Welcoming guests
n Introductions and greetings
n Hosting major events
n Socialising
n Networking
n Small talk
Language development
n Grammar clinic
n Tense review
n Vocabulary building
n Fluency development
n Building listening skills
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Functional English
Looking at the functions regularly used in business letters and reports eg.
n Making reference
n Using polite phrases and transition markers
n Making recommendations
n Focusing attention
n Offering assistance
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Chairing a meeting
n Managing the process
n Dealing with conflict
n Using diplomatic language
n Challenging and defending an opinion
n Summarising and concluding
Negotiations
n Applying the golden rules of negotiation
n Phrases used in negotiation
n Setting parameters
n Making concessions
n Assertion vs aggression
n Proposing and bargaining
Practical application
n Role-plays and practice negotiations
n Individual and group feedback
n Recording for self-assessment
n Discussion of inter-cultural factors
Benefits to you:
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The pre-course writing task will activate language and prepare you for your course.
Relevant learning and continuing-to-learn strategies introduced throughout the
course will maximise your progress before, during and after your course. Suitable
tailored and published materials will be used, with recommendations for self-study
material.
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Language Development
n Language of suggestion, explanation and persuasion
n Diplomatic and idiomatic language
n Polite tense forms
n Language of referral and follow-up
n Question formation (rhetorical, leading, open and closed)
n Effective writing techniques
n Language for meetings and negotiations
n Vocal clarity and persuasive intonation
Benefits to you:
n Increase your confidence and perfect the language needed for making small talk,
socialising and networking effectively with business associates from all cultures.
n Learn how to follow up business opportunities in a confident and professional
manner.
n Develop different strategies to ensure your meetings and negotiations begin and
end effectively
n Maximise your opportunities to build relationships by analysing what makes an
effective networker, from body language and use of voice to language that you
use.
n Share ideas and experiences with other professionals
n Practise your networking techniques in role-plays with guidance and feedback
from experienced and qualified business trainers.
Effective communication
n Develop interpersonal communication skills - including an introduction to NLP
n Explore the form and significance of diplomatic language
n Raise awareness of intercultural communication
n Establish a good rapport
n Expand range of English expressions used for a variety of networking situations
including initiating and ending conversations, exchanging business cards etc
n Develop strategies for dealing with sensitive issues, e.g. overcoming
communication breakdowns or barriers
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Business Language Skills for Use in the Oil and Gas Industry
n Presenting information
n Forecasting
n Describing trends
n Describing processes
n Negotiating
n Taking part in meetings
Historical Oil and Gas Case Study
n A detailed analysis of conflict and compromise between industrial and
environmental interests in the oil and gas industry
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Language Development
n Fluency and vocabulary development
n Feedback on accuracy and pronunciation
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Benefits to you:
This highly practical Insurance English course is designed to meet your insurance
language and communication needs. The course will give you the language and the
confidence to operate more effectively in your specific role in English as well as
allowing you to develop your insurance specific vocabulary, ability to deliver
presentations and effectively meet the needs of your English speaking clients.
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This course encourages participants from the Insurance Industry to develop their
communication skills in relevant situations and contexts. The programme will be
based around the needs of the participants, developing language skills through
discussion, role-plays, case studies, presentations, vocabulary development and
language analysis in contexts relevant to the Insurance Industry.
This Insurance English course is ideally suited to insurance professionals who require a
tailored insurance English solution with relevant, interactive practice of insurance
business communication skills in small groups of the same level and with shared
objectives.
The programme is flexible and tailored to the specific personal/ organisational needs
of each client. However, core subject areas for the Insurance English course will include:
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You will prepare a presentation on your role and your companys role in theinsurance
industry as a pre-course task, which will allow you to demonstrate the level of English
you already have and prepare you to study. Relevant learning and continuing-to-learn
strategies are introduced throughout the course, allowing you to maximise your
progress before, during and after your course. Suitable tailored and published
materials will be used throughout your course, with recommendations for
self-study material.
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Benefits to you
n Improving your business English language skills while talking about relevant,
challenging topics in your professional area
n Developing your ability to participate in complex discussions in English
n Benchmarking your knowledge with other professionals in the
Pharmaceutical Industry
n Discussing relevant, challenging case studies
n Increasing your confidence in English
n Developing language skills in your profession which could be key to career
progression
Location: Cheney Court 5 day residential course, Monday Friday
Course Starting Dates: 03/02, 17/03, 19/05, 21/07, 18/08, 06/10, 17/11
Course Fee: including full board accommodation at our Residential Training
Centre, Cheney Court
Enrolment: 135
Effective communication
n Reporting back to colleagues solutions to complex industry issues
n Introducing yourself, your function within the industry and your projects
n Language for meetings and negotiations
n Language for presenting information
Working in the Pharmaceutical Industry
n Identifying the constituent parts of the business
n Discussing at the growth of the industry itself in the developing world
n Looking at the challenges to the Industry and the image it has to the outside
world
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