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Organizational Behavior, 8e: Schermerhorn, Hunt, and Osborn
Organizational Behavior, 8e: Schermerhorn, Hunt, and Osborn
Behavior, 8e
Schermerhorn, Hunt, and
Osborn
Prepared by
Michael K. McCuddy
Valparaiso University
John Wiley & Sons, Inc.
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Chapter 17
Decision Making
Study questions.
How are decisions made in organizations?
What are the useful decision making models?
How do intuition, judgment, and creativity
affect decision making?
How can the decision-making process be
managed?
How do technology, culture, and ethics
influence decision making?
Organizational Behavior: Chapter 17
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definitions.
anarchy.
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Nonprogrammed decisions.
Involve nonroutine problems that require solutions
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consequences.
Chooses the optimum alternative.
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be more appropriate.
In dynamic settings, the garbage model may be
more appropriate.
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and uncertainty.
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making.
Confirmation trap.
The tendency to seek confirmation for what is
already thought to be true and to not search for
disconfirming information.
Hindsight trap.
The tendency to overestimate the degree to which
an event that has already taken place could have
been predicted.
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Verification.
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organization?
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Consultative decisions.
Made by one individual after seeking input from group
members.
Group decisions.
Made by all members of the group.
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framework.
Decision-making method used should fit the problem.
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escalating commitments
Escalating commitment reflects the
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human beings.
Will allow computers to displace many decision makers.
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making cont.
inductively.
Computer support for decision making.
The Internet.
Company intranets.
Decision support software to facilitate virtual
teamwork.
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making cont.
Information technology does not deal with
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decisions.
Estimating the impacts of decision alternatives.
Selecting an alternative for implementation.
fact embarrassment.
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