Topic: A comparative study of U.

K hotels and Indian luxury Hotels in relation to the

services they deliver.

TABLE OF CONTENT
Chapter-1: Introduction

1.1. Overview
1.2. Statement of Problem
1.3. Aims of the study
1.4. Research Objectives
1.5. Significance of the Study
1.6. Practical contribution
1.7. Methodology
1.8. Organization of the Study
Chapter-2: Literature Review
2.1. Introduction
2.2. Definition of service quality
2.3. Service quality measurement
2.4. Models of Service Quality
2.5. Dimensions of Service Quality
2.6. National Culture and Service Quality
2.7. Service quality study in the hospitality industry
2.8. Service quality in hotel industry
2.9. Perceived Service Quality
2.10. Customer Loyalty
2.11. Conclusion
Chapter-3: Research Methodology

3.1. Introduction
3.2. Research aims and objectives
3.2.1. Research Objectives
3.3. Research Approach
3.3.1. Deductive and Inductive Approach
3.3.2. Qualitative and Quantitative Data
3.4. Data Collection
3.4.1. Primary data:
3.4.2. Secondary data:
3.5. Research Philosophy
3.6. Research Strategy
3.7. Population Selection
3.8. Analysis of Data
3.9. Tools Used
3.10. Quality Standards
3.11. Summary
Chapter-4: Findings and Analysis
Chapter-5: Discussion
Chapter-6: Conclusion
Bibliography:
Appendix