Topic: Comparison of passenger service index: A study of Dubai and Indian airport

Dissertation

Chapter-1: Introduction ............................................................................ Error! Bookmark not defined.

1.1. Background ................................................................................... Error! Bookmark not defined.

1.2. Purpose of this Study .................................................................... Error! Bookmark not defined.

1.3. Objectives of the Research............................................................ Error! Bookmark not defined.
1.4. Methodology of the Research ....................................................... Error! Bookmark not defined.
Chapter-2: Literature Review................................................................... Error! Bookmark not defined.
2.1. Introduction ................................................................................... Error! Bookmark not defined.
2.2. Airport Industry Overview: India and Dubai ................................ Error! Bookmark not defined.
2.3. Airport quality management and passenger satisfaction .......... Error! Bookmark not defined.
2.3.1. Management of Airport Quality and Satisfaction of the Passenger ..... Error! Bookmark
not defined.
2.4. Service Quality: literature review ............................................. Error! Bookmark not defined.
2.4.1. Current Status of Service Quality ...................................... Error! Bookmark not defined.
2.4.2. Quality of Airport Service ................................................... Error! Bookmark not defined.
Chapter-3: Research Methodology .......................................................... Error! Bookmark not defined.
3.1. Introduction ................................................................................... Error! Bookmark not defined.
3.2. Research Objectives .................................................................... Error! Bookmark not defined.
3.3 Research Approach ...................................................................... Error! Bookmark not defined.
3.3.1 Deductive and Inductive ....................................................... Error! Bookmark not defined.
3.3.2 Qualitative and Quantitative Methodologies ...................... Error! Bookmark not defined.
3.4. Collection of Data ........................................................................ Error! Bookmark not defined.
3.4.1. Data from Primary Sources ................................................ Error! Bookmark not defined.
3.4.2. Data from Secondary Sources ............................................. Error! Bookmark not defined.
3.5. Philosophy of the Research ........................................................ Error! Bookmark not defined.
3.6 Strategy for Research .................................................................. Error! Bookmark not defined.
3.7 Selection of Sample ...................................................................... Error! Bookmark not defined.
3.8 Data Analysis ................................................................................ Error! Bookmark not defined.
3.8 Tools Used ..................................................................................... Error! Bookmark not defined.
3.9 Standards of Quality .................................................................... Error! Bookmark not defined.
3.10 Summary..................................................................................... Error! Bookmark not defined.
Chapter-4: Statistical Analysis ................................................................. Error! Bookmark not defined.
Chapter-5: Discussion .............................................................................. Error! Bookmark not defined.
Chapter-6: Conclusion ............................................................................. Error! Bookmark not defined.
i.

Graphical method ......................................................................... Error! Bookmark not defined.

ii.

Sample percentage method .......................................................... Error! Bookmark not defined.

iii.

Correlation test ......................................................................... Error! Bookmark not defined.

References ................................................................................................ Error! Bookmark not defined.

Questionnaire ........................................................................................... Error! Bookmark not defined.