STAKEHOLDER SUPPORT/RESISTANCE ANALYSIS TOOL

Name

Strongly
Agree

Moderately
Agree

Neutral

Moderately
Disagree

Strongly
Disagree

Issue
Win
Concern

Influence
Strategy

Key Considerations
Who are the stakeholders?
Who controls the resources?
Who can block the change directly or indirectly?
Who must approve aspects of the change?
Who owns the process?
How does the stakeholder view the merits of the change initiative?
How critical is each persons support to the success of the project?
What is the level of attention needed for each person? (based on acceptance and
criticality)
What are potential issues and concerns?
Technical: Costs required, lack of skills available, lack of critical resources, doubt
as to outcome etc
Political: Issues of power, authority, and relationships
Cultural: Norms, mind-sets, habits, and such
What are the real, underlying issues? Can we address them?
What history needs to be considered?
If the stakeholder is entrenched, can we create a resolution that will let them save face?
What is the stakeholders style?
How is the stakeholder best approached (1:1, informally, demo, other)?
Who can best influence the stakeholder?