QUALITY FUNCTION DEPLOYMENT

MEANING

A process that helps company determine the

product characteristic important to the
consumer and to evaluate its own product in
relation to others.

HOUSE OF QUALITY

A matrix that helps a product design team

translate customer requirements into operating
and engineering goal.

ELEMENTS OF MATRIX

HOUSE OF MATRIX FOR PENCIL

1.

Customer requirement

Easy to erase
Write forever
Feel good in hand
Price
Easy to write

Design requirement

Body material
Lead
Design
Eraser
colour

Thank you