Name: Irina Contreras Beltrn

Subject: Quality Management

Course: 8/12

Origin of Total Quality Management

Although TQM techniques were adopted prior to World War II by a
number of organizations, the creation of the Total Quality Management
philosophy is generally attributed to Dr. W. Edwards Deming. In the late
1920s, while working as a summer employee at Western Electric Company
in Chicago, he found worker motivation systems to be degrading and
economically unproductive; incentives were tied directly to quantity of
output, and inefficient post-production inspection systems were used to
find flawed goods.
One of Deming's clients, the U.S. State Department, sent him to Japan in
1947 as part of a national effort to revitalize the war-devastated Japanese
economy. It was in Japan that Deming found an enthusiastic reception for
his management ideas. Deming introduced his statistical process control, or
statistical quality control, programs into Japan's ailing manufacturing
sector. Those techniques are credited with instilling a dedication to quality
and productivity in the Japanese industrial and service sectors that allowed
the country to become a dominant force in the global economy by the
1980s.

Bibliography: http://www.referenceforbusiness.com/small/Sm-Z/TotalQuality-Management-TQM.html