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  • Emergency Contact Center Readiness of GP House: CS System, RM, Customer Service

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    aesheakiub
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    The document summarizes the readiness activities for shifting an emergency contact center from one location (NNT) to another (GP House). It outlines details of the physical site work including resource allocation, equipment checks, and seating arrangements. It also lists the steps for dismantling and shifting 110 PCs, associated equipment like monitors, networking gear and cables, and applications. Metrics like service level, call volume, and wait times are noted for pre- and post-shift assessment. Timelines are provided for completion of various readiness tasks over 48 hours to minimize call center impact during the transition.

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    GPH Shifting_Jan 2013.pptx

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    The document summarizes the readiness activities for shifting an emergency contact center from one location (NNT) to another (GP House). It outlines details of the physical site work including resource allocation, equipment checks, and seating arrangements. It also lists the steps for dismantling and shifting 110 PCs, associated equipment like monitors, networking gear and cables, and applications. Metrics like service level, call volume, and wait times are noted for pre- and post-shift assessment. Timelines are provided for completion of various readiness tasks over 48 hours to minimize call center impact during the transition.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    6 views3 pages

    Emergency Contact Center Readiness of GP House: CS System, RM, Customer Service

    Uploaded by

    aesheakiub
    The document summarizes the readiness activities for shifting an emergency contact center from one location (NNT) to another (GP House). It outlines details of the physical site work including resource allocation, equipment checks, and seating arrangements. It also lists the steps for dismantling and shifting 110 PCs, associated equipment like monitors, networking gear and cables, and applications. Metrics like service level, call volume, and wait times are noted for pre- and post-shift assessment. Timelines are provided for completion of various readiness tasks over 48 hours to minimize call center impact during the transition.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Emergency Contact Center Readiness of

    GP HOUSE
    CS System, RM, Customer Service

    Shifting Activity Details


    Main Activity
    1

    GPHouse Readiness

    Details Activity
    1.
    2.
    3.
    4.

    Physical Site visit for Resource allocation


    POE switch confirmation of LAN
    Power connectivity recheck/Ensurement
    Seating Arrengment (Chair)

    2 Shifting from NNT to GP house 1. Other stakeholder cordination / Commication


    2. 110 PC dismantel
    3. Shifting-Transport
    4. 110 PC setup in GPH
    5.Resources / Equipments Readyness
    5.1-PC
    5.2-Monitor
    5.3- AVAYA PABX
    5.4-Mouse - 110
    5.5-Keyboard-110
    5.6-LAN Cable-220
    5.7-Power Cord-220
    5.8-VGA Cable-110
    5.9-Headphone-150 (Because VOCM has 40 Old
    Headphone)
    5.10-Tools and Application readiness
    5.11-Reconfirmation of Work station (Stability
    Check up)
    3 Call center impact

    00 Month 0000

    1. Service level
    2. Total Answer Call
    3. Average call waiting

    Requirment
    CS System
    GPIT-NOP
    PFS
    PFS
    PFS, IT, Support ,
    Cssystems
    30 labors /15 Assistant
    15 - Micro Bus
    30 labors /15 Assistant
    110
    110
    110
    110
    110
    220
    220
    110

    Time/Timelin
    e
    09 hrs
    48 hrs
    09 hrs
    TBA
    12 hrs
    6 hrs
    4 hrs
    9 hrs

    3 hrs

    150

    all
    04 IT ppl / 04 CS
    System
    0
    45000
    7 to 10 minutes

    9hrs
    9hrs

    N/A

    00 Month 0000

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