Helen Huang

Email: hh6@hawaii.edu

EDUCATION
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Kapiolani Community College Undergraduate
Candidate for an Associate in Hospitality and Tourism

August 2010 - Present

EXPERIENCE
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Hallmark Aviation Services, Honolulu, Hawaii
July 2014 - Present
Customer Service Agent (Korean Air Account)
Deliver exceptional customer service, view customers as the top priority
Assist passengers with check-in procedures: tagging baggage, assigning seats and issuing
boarding passes
Take part in the process of boarding passengers
Maintain composure resulting in the development of necessary actions to address any
difficult decisions in a calm and respectful manner
Communicate effectively and appropriately to ensure the consistency and efficiency of
situations
Saint Germain, Honolulu, Hawaii
September 2010 - June 2014
Cashier, Sales Associate
Effectively completed delegated task with exceptional results that surpassed expectations.

Consistently handled and resolved customer problems and complaints while maintaining
exceptional customer service.

Successfully completed necessary tasks while supervising and training employees to

ensure proper cash handling and minimizing loss and cash variances.

SKILLS
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Proficiency in speaking Chinese (Cantonese and Mandarin)

References Available Upon Request