Rivington Investigations Limited

TERMS and CONDITIONS

General.
1. Under this agreement, Rivington Investigations Limited, referred to
throughout as RIL(and its subsidiary companies) may appoint, after
consultation with the client, its approved providers/agents to carry out
the services as and when appropriate.
2. This agreement constitutes the sole agreement between RILand the
Client regarding any Service/s provided by RIL
3. Initial instruction with RIL will always be requested in written format, be
it email or letter for clarification purposes.
4. In no event will RIL be liable to the client or any 3rd party for damages.
5. RIL aims to work constructively and efficiently, thus providing all of its
services within the shortest amount of time possible.
6. If a client requests certain times that RILattend to perform a task, which
then over runs, we cannot guarantee that we will be able to extend the
duration of the task to suit the clients needs, due to other work
commitments. Clearly should this arise and no additional cover is
available within RILwe would have to leave the initial task at the
allotted finishing time to honour our commitment with the other client.
Notice Required.
1. We try to be available to accommodate clients with instructions that
need carrying out at short notice, but this is purely dependant on the
workload were already committed to, and your ability in getting the
deposit to us, before we can commence the job.(See Payments:Point 2)
2. Any instructions carried out by RIL(either via private, commercial or
corporate instruction) other than that agreed (Payments:Point 2) will
only proceed upon full payment of the proposed invoice value unless
otherwise specifically agreed in writing or if the client has an account.
Delivery of the Services.
1. RILshall complete/stop providing the Service/s either when the
objective of the Service/s has been achieved or when RIL deems
appropriate.
2. Surveillance jobs will not be accepted for less than 4 hours on any
given day unless agreed otherwise.
Process Serves.
1. Fees quoted for Process Serving are per respondent per address. If two
respondents are required to be served at the same address i.e. husband and wife,
this constitutes two jobs.
2. Our fixed fee offer currently for 95 is for UP TO two visits. Whilst we
appreciate this might not be suitable for some forms of serves, its up to
you to decide which form of serve to instruct us on, dependant on what
you wish to serve.
3. An Affidavit or Certificate of Service will be provided at the end of the
job, once the client clarifies which they require.
Payment.
1. We will accept payment by cash, cheque, direct debit, bank deposit and
electronic transfer. We also accept PayPal.
2. RILnormally requires a deposit of 50% of estimated cost/quote in
cleared funds prior to commencement of any job.
3. You agree to pay all fees and charges incurred which relate to the use
of the Service/s, in accordance with the rates and Terms and Conditions

established from time to time by RIL.

4. Final outstanding Invoice for Service/s shall be payable within 28 days
from invoice date, unless requested earlier on invoice supplied prior to
commencement of job.
5. The customer may not withhold payment of any invoice or other amount
due to RILfor any reason.
6. RILshall not be required to refund you, in whole or in part any amounts
paid or prepaid for use of any Services, unless otherwise agreed.
Default in Payment.
1. In the event of any default of due payment of its invoice RIL may in its
absolute discretion and irrespective of any other rights maintain an
action against the customer for the invoice sum upon which interest
shall be payable at the rate of 2.5% per calendar month or part thereof
from the date of the invoice until payment, together with a charge of
10.00 admin fee to cover each letter or email sent to chase the debt.
2. The customer agrees to pay RILfor any legal costs which it may
reasonably incur to recover its invoice sum.
Cancellation.
1. In the event of cancellation within 48 hours of commencement of the
job, the deposit paid upfront will be non returnable to cover lost
revenue.
2. If we have began to act on your instructions in any way, we will not
provide a refund due to the client cancelling the instructions. The
service we provide to our clients encumbers us with costs,
disbursements and general running costs before, during and after
instructions. Therefore, any instruction requires a full financial
commitment to it by you (the client). In the event that you are
unsatisfied in the way in which our service has been delivered, you
must inform us verbally and then in writing and sent via recorded
delivery of the exact nature of your dissatisfaction, we will then make
enquiries into the matter and provide a response within 14 days. In the
event that we find evidence that the service you were provided with was
unsatisfactory, we will negotiate with you with respect to any refunds. A
retainer is non- refundable, and is not to be treated as a deposit.
Term and Termination.
1. Either Party may terminate this Agreement in writing if the other is in
breach of any obligation contained in this Agreement, which is not
rectified within 7 days of written notice from the other Party so to do.
2. A voluntary arrangement is approved, a bankruptcy or an administration
order is made or a receiver or administrative receiver is appointed over
any of the other Party's assets or an undertaking or a resolution or
petition to wind up the other Party is passed or presented (other than for
the purposes of amalgamation or reconstruction) or any analogous
procedure in the country of incorporation of either Party or if any
circumstances arise which entitle the Court or a creditor to appoint a
receiver, administrative receiver or administrator or to present a
winding-up petition or make a winding-up order in respect of the other
Party.
3. Any termination of this Agreement (howsoever occasioned) shall not
affect any accrued rights or liabilities of either Party.
Law.
1. The agreement shall be governed and controlled in accordance with the

Laws of England. (English Law)

2. The Client agrees that He/She is solely responsible for complying with
any laws, taxes, and tariffs applicable in any way to the Service/s
contemplated herein.
3. The Client will protect, and defend RIL, its subcontractors and agents
from any claim, suit, penalty, tax, fine, or tariff or any failure to comply
with any such laws, taxes and tariffs, whilst operating on behalf of the
client.
Confidentiality and Data Protection.
The Client may not disclose any confidential information provided to it by
RILunless expressly permitted to do so in writing. All parties shall comply with
the data protection principles set out in the Data Protection Act 1998. The
client agrees that such a breach could cause harm for which damages would
not be an ideal remedy. In the event of a breach or threatened breach by the
Client, RIL shall be entitled to apply for injunctive relief and/or any other
remedy available to it andthe client shall indemnify RIL from any costs arising
out of such a claim.
Sources.
RIL shall not be required to divulge its sources of information nor its methods
of obtaining such information except under such circumstances as outlined in
our Privacy Policy document.
I/we, the
undersigned:___________________________________________________
_______________________________
(Company Name / Clients Name)
Address:
_____________________________________________________________
_____________________________________________________________
______________
_____________________________________________________________
_________________________________________________
County:_______________________________________________________
Post-Code:_________________________________
Telephone: _________________________________
Mobile:____________________________________
Email:
_____________________________________________________________
_________________________________________
agree and accept the terms and conditions ofRIL consisting of 4 (four)
pages and agree to pay all fees/invoices within 28 days (as per Payment 4),
or prior to instructions being carried out (50% as per Payment 2).
Signed________________________________________________________
Full Name
(Mr/Mrs/Ms/Dr):_________________________________________________
___________________________
Position (if
applicable):____________________________________________________
_______________________________
Date: ________ /_________/ 20___
Rivington Investigations Limited.
83, Ducie Street
Manchester

M1 2JQ
Tel: 0844 870 8568
Mob: 0791 993 8186
Email: enquiries@rivingtoninvestigations.co.uk
Web: www.rivingtoninvestigations.co.uk
Rivington Investigations Limited, a Company registered in England and Wales Company
Number: 8131533 whose Registered Address is Rivington House, Lightbowne Road,
Manchester, M405HQ