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SAP Solution Manager Service Desk Support Team E-Mail Notification
SAP Solution Manager Service Desk Support Team E-Mail Notification
Applies to:
Applies to Solution Manager 7.0, Enhancement Pack 1. For more information, visit the Application
Management homepage.
Summary
Using the Solution Manager Service Desk scenario, you can set up e-mail notifications to the support team
automatically. This article will walk you through these steps.
Author:
Tammy Powlas
Author Bio
Tammy Powlas works for Fairfax Water, is a SAP Mentor and ASUG volunteer with the BI and
BITI communities. She is SAP-certified in FI, CO, BW, SEM and ASAP.
Table of Contents
Service Desk E-mail Notification ........................................................................................................................ 3
Background: .................................................................................................................................................... 3
Detailed Steps ................................................................................................................................................. 4
Troubleshooting: ........................................................................................................................................... 17
Related Content ................................................................................................................................................ 18
Disclaimer and Liability Notice .......................................................................................................................... 19
Select CRM_ORDER first and click button Define Action Profile and Actions
Select COPY
Press ENTER
Select Partner-Dependent checkbox and change PartnerFunction to SLFN0003, which represents the
partner determination for the support team
Also select schedule automatically, and click off changeable in dialog/executable in dialog.
Click Change
Enter description
Press ENTER
Click SAVE.
Yellow arrow up and click YES at Save Data?
Using transaction SMARTFORMS, you can change the format of the e-mail:
Make sure that the first level support business partner has an e-mail address using transaction BP:
Troubleshooting:
If your configuration steps are correct and you are not seeing any e-mail, check the master data the business
partner transaction BP. If the e-mail addresses are not maintained, then no e-mail will be sent.
Also check that the background SAP Connect jobs are running.
To also aid in troubleshooting, check the actions tab of the support message:
Related Content
Service Desk: Support team Determination
A workflow eye over Solution Manager Service Desk
SAP Help: Incident Management
For more information, visit the Application Management homepage.