Professional Documents
Culture Documents
Case Study 30-01-2015
Case Study 30-01-2015
Pgina
The key problem in the company W.C. Hooper is the poor communication, both Internal
and external, therefore, the products are defective.
Product Defect
The first problem with the phone was the overheating after one overcharging. The heat sink
does not work
Lawrence Discount Stores
Once that the company have often one customer, his order will be always the priority. The
Sales Manager have the responsibility of maintain contact with the customer when the
order arrive
Solution
The first solution by the low performance in the cell phone will be replaced all of the pieces
with problems without cost.
The heads of each department must use a same system, and every day they put their
information about the tasks and sales needed to be resumed soon.