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NORTHWESTAIRLINESANDTHEDETROITSNOWSTORM(A)

DiscussionQuestions
1. Whyallthisfuss?(WallStreetJournalarticles,involvementofaU.S.
Congressman,investigationbytheDepartmentofTransportation,lawsuits)?
Howbadwasthissituation?
Howmuchofwhatwentwrongwasinconvenience,howmuch
wassafety,howmuchwashygieneandhowbadwaseach
component?

2. Exactlywhatoccurred?

3. Didthishavetohappen?

4. WhatshouldNorthwestAirlinesdoaboutthissituation?

5. Whoisresponsible,andwhy?WasthecauseofthissituationanactofGod?
(theweather)orsomeorganization?Ifanorganizationwasresponsible,which
wasit?

6. Whataretheimplicationsofalloftheabove?(Whatcanthewholeepisodemean
forNorthwestAirlinesintheshortterm[soonafterthecase]andinthelong
term?)

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