Professional Documents
Culture Documents
DiscussionQuestions
1. Whyallthisfuss?(WallStreetJournalarticles,involvementofaU.S.
Congressman,investigationbytheDepartmentofTransportation,lawsuits)?
Howbadwasthissituation?
Howmuchofwhatwentwrongwasinconvenience,howmuch
wassafety,howmuchwashygieneandhowbadwaseach
component?
2. Exactlywhatoccurred?
3. Didthishavetohappen?
4. WhatshouldNorthwestAirlinesdoaboutthissituation?
5. Whoisresponsible,andwhy?WasthecauseofthissituationanactofGod?
(theweather)orsomeorganization?Ifanorganizationwasresponsible,which
wasit?
6. Whataretheimplicationsofalloftheabove?(Whatcanthewholeepisodemean
forNorthwestAirlinesintheshortterm[soonafterthecase]andinthelong
term?)