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  • Universidad de Sta. Isabel Bachelor of Science in Food Service & Institutional Management S/Y 2014-2015 Customer Satisfaction Survey

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    This 3 sentence summary provides an overview of the key information from the customer satisfaction survey document: The document appears to be a customer satisfaction survey from a hotel that asks customers to rate various hotel services on a scale from excellent to poor, including check-in processes, room amenities, housekeeping, room service, and assistance from staff such as doormen, bellhops, and those taking room service orders. The survey aims to gather feedback on customer satisfaction with a variety of front-of-house and in-room services provided by the hotel to guests during their stay.

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    This 3 sentence summary provides an overview of the key information from the customer satisfaction survey document: The document appears to be a customer satisfaction survey from a hotel that asks customers to rate various hotel services on a scale from excellent to poor, including check-in processes, room amenities, housekeeping, room service, and assistance from staff such as doormen, bellhops, and those taking room service orders. The survey aims to gather feedback on customer satisfaction with a variety of front-of-house and in-room services provided by the hotel to guests during their stay.

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    © All Rights Reserved
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    3 views2 pages

    Universidad de Sta. Isabel Bachelor of Science in Food Service & Institutional Management S/Y 2014-2015 Customer Satisfaction Survey

    Uploaded by

    krister_0121
    This 3 sentence summary provides an overview of the key information from the customer satisfaction survey document: The document appears to be a customer satisfaction survey from a hotel that asks customers to rate various hotel services on a scale from excellent to poor, including check-in processes, room amenities, housekeeping, room service, and assistance from staff such as doormen, bellhops, and those taking room service orders. The survey aims to gather feedback on customer satisfaction with a variety of front-of-house and in-room services provided by the hotel to guests during their stay.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    UNIVERSIDAD DE STA.

    ISABEL
    Bachelor of Science in Food Service & Institutional Management
    S/Y 2014-2015
    Customer Satisfaction Survey

    PLEASE RATE [HOTEL] FOR THE FOLLOWING SERVICES:

    EXCELL
    ENT
    Pleasant greeting
    and being helped
    by doorman.
    Minimal waiting
    time in line at
    check-in.
    Courteously
    greeting at front
    desk.
    Reservation in
    order when
    arrive.
    Bell person
    telling me about
    hotel facilities.
    Housekeeping
    services timely &
    efficient during
    your stay.
    A quality room
    amenities
    package
    (shampoo, soaps,
    etc.)
    Using special
    services- wakeup calls, show or
    restaurant
    reservations,
    babysitters, etc.
    Courtesy &
    helpfulness of
    the person who
    took your room
    service order.
    Prompt room
    service delivery.
    A quality room
    service snack or
    meal.
    Bell person
    promptly at my
    room after
    check-in

    VERY
    GOOD

    GOOD

    FAIR

    POOR

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